Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Travel Package General Discussion Thread

Travel Package General Discussion Thread

    Hide Wikipost
Old Sep 2, 19, 10:14 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Counsellor
Wiki Link
LINK TO CHART


Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, Iíve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: Thereís a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: ďPoints Advance ó Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.Ē Weíve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they donít have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Print Wikipost

Old Jul 3, 19, 2:18 am
  #1861  
 
Join Date: Nov 2014
Location: Somewhere
Posts: 1,147
Does anyone know if it's even possible to convert OC5 to NC6 (7nts) and how much extra points it will cost?
zoqfotpik is offline  
Old Jul 3, 19, 3:03 am
  #1862  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,394
Originally Posted by PanAmWT View Post

I have no intention to purchase Marriott points at regular rate, What recourse do I have?
LIttle to none. When you booked using "Points Advance" you agreed that Marriott could sell you up to 50,000 points if you didn't have a sufficient points balance 14 days before arrival.


3.6 Points Advance.
Members who seek to make an Award Redemption with an insufficient Point balance may make the Award Redemption and either (1) purchase Points (as described in Section 2.9) to make a valid Award Redemption, provided that the aggregate amount of Points purchased and/or received as a gift by the Member is less than or equivalent to 50,000 Points per calendar year; or (2) the Member accrues sufficient Points to use Points for payment of the Award Redemption no less than fourteen (14) days prior to Member’s arrival date.

3.6.a. If a purchase of Points is not an option, or if a Member does not have sufficient Points to pay for an Award Redemption with Points fourteen (14) days or less from Member’s arrival date, Member will forfeit the Award Redemption part of the reservation. The Award Redemption may be canceled by the Loyalty Program or the Participating Property and the reservation will be converted to a cash reservation at the best available rate.
craigthemif is offline  
Old Jul 3, 19, 9:02 am
  #1863  
 
Join Date: Dec 2014
Posts: 29
Originally Posted by zoqfotpik View Post
Does anyone know if it's even possible to convert OC5 to NC6 (7nts) and how much extra points it will cost?
I just tried to do exactly this through the UK number. I explained that my original destination doesn't even HAVE category 1-4 hotels and was trying to be sympathetic to their stated policy but hoping there'd be something they could do so I could at least go where I originally intended. Even after talking to a supervisor they wouldn't budge.
jupiterslament is offline  
Old Jul 3, 19, 9:05 am
  #1864  
 
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 764
Originally Posted by PanAmWT View Post
Sequence of events:
1. I have a reservation with attached 7-night NC4 cert booked long time ago.
2. My travel plan changed so about a few days ago I booked a 7-night cat.4 in a different hotel and different days on point stay. I only had 82K points not enough for the stay, I intended to cancel the old one above and use its NC4 cert..
3. Today I called to detach the NC4 and cancel the old reservation. But I found the new reservation has been fully paid by enough points (125K)!
4. My activity log shows that 43K points was purchased with my registered credit card, So Marriott, without my authorization or knowledge, used my CC to purchase the points to cover my reservation.

I have no intention to purchase Marriott points at regular rate, What recourse do I have?
Originally Posted by craigthemif View Post
LIttle to none. When you booked using "Points Advance" you agreed that Marriott could sell you up to 50,000 points if you didn't have a sufficient points balance 14 days before arrival.
It is going to be beyond me as to why you would not cancel the first 7 night reservation if you did not have plans for staying there and that too knowing all the glitches that can happen.
As the next Poster has mentioned, the Points purchases are always one way transactions and if Marriott did them 2 weeks before your arrival then you have no recourse.
Just use the 7 night certificate somewhere else and enjoy your Vacation without thinking about the approx.. $500 you spent on Points
DFWsakp is offline  
Old Jul 3, 19, 12:19 pm
  #1865  
 
Join Date: Nov 2009
Location: SFO
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hilton Silver. CLEAR
Posts: 1,225
Originally Posted by craigthemif View Post
LIttle to none. When you booked using "Points Advance" you agreed that Marriott could sell you up to 50,000 points if you didn't have a sufficient points balance 14 days before arrival.
Originally Posted by DFWsakp View Post
It is going to be beyond me as to why you would not cancel the first 7 night reservation if you did not have plans for staying there and that too knowing all the glitches that can happen.
As the next Poster has mentioned, the Points purchases are always one way transactions and if Marriott did them 2 weeks before your arrival then you have no recourse.
Just use the 7 night certificate somewhere else and enjoy your Vacation without thinking about the approx.. $500 you spent on Points
First, I am aware of the T-14 day rule. However, the reservation starts July 20, Marriott purchased the points on June 28. It was T-22 days .

I was to cancel the reservation I do not plan to use first, but I went to read this thread first to make sure I will not make a mistake. What I got from the recent posts are that:

(1) I need to detach the TC before I cancel, and
(2) I should call in the morning of weekdays to get the right agent dealing with TCs - do not call in the afternoon or weekends..

It was June 28 Friday afternoon, I want to make sure I can get the 7-day award stay so I made the reservation online, knowing that I am more than three weeks in advance and have a one week window to attach the TC. .Following (1) and (2) above, I waited until July 1st, Monday morning, to call to detach the TC. That was when I found out the points were already purchased by Marriott using my CC, at a cost of $530+.
PanAmWT is online now  
Old Jul 3, 19, 1:39 pm
  #1866  
 
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 764
Originally Posted by PanAmWT View Post
First, I am aware of the T-14 day rule. However, the reservation starts July 20, Marriott purchased the points on June 28. It was T-22 days .

I was to cancel the reservation I do not plan to use first, but I went to read this thread first to make sure I will not make a mistake. What I got from the recent posts are that:

(1) I need to detach the TC before I cancel, and
(2) I should call in the morning of weekdays to get the right agent dealing with TCs - do not call in the afternoon or weekends..

It was June 28 Friday afternoon, I want to make sure I can get the 7-day award stay so I made the reservation online, knowing that I am more than three weeks in advance and have a one week window to attach the TC. .Following (1) and (2) above, I waited until July 1st, Monday morning, to call to detach the TC. That was when I found out the points were already purchased by Marriott using my CC, at a cost of $530+.
I just looked at the T&C again and the bolded, italic underlined is the key.
(2) the Member accrues sufficient Points to use Points for payment of the Award Redemption no less than fourteen (14) days prior to Memberís arrival date.
You are now 3 days before 2 week period starts and I am not sure how you are going to accrue those points in this period. If you can somehow get those points transferred from someone, then they might agree to refund you and use those points. But, I doubt they will agree to the part that you wanted to use the 7 night award as you clearly made a Point Advance reservation which goes with the above rules.
Either way, good luck and let us know how it goes. Hopefully, Marriiott does something for you.
DFWsakp is offline  
Old Jul 3, 19, 1:58 pm
  #1867  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,950
I read it as if you donít have points by at least 14 days, they can cancel the reservation. You can buy points but the T&C doesnít say they can purchase points automatically on your behalf.
myperks is offline  
Old Jul 3, 19, 3:14 pm
  #1868  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 28,341
Originally Posted by myperks View Post
I read it as if you don’t have points by at least 14 days, they can cancel the reservation. You can buy points but the T&C doesn’t say they can purchase points automatically on your behalf.

Apparently the system would do so if you are dumb enough to have a CC saved on file. Else it would be the case as you interpret.

Why people do not leave enough time before deadline on potentially tricky situations is beyond me - like those who book on the 11:50pm Mar 4th before the new chart came in effect, AND not save a screen shot as proof of their PA cost plus time stamp...
If one does not intend to stay at the property originally had cert attached, why not detach the cert long ago and either leave the reservation without cert while the person still thinks it over, or just cancel the reservation for good? At least that frees up the cert for whatever another reservation the person now wants.

The 14 days are obviously calendar days but who knows how the IT program the day count?

They cannot even display reservations in correct chronology order in My Trips - my reservations that have been in place for several months (all made before March 5th chart change, and paid for) no longer are displayed in correct chronological order - they are completely messed up - Sept reservations show up after Dec. One October reservation follows the Sept reservation, while other Oct reservations are displayed in correct sequence except that mysterious astray that is now being the last one on the list.

Just got a response from one of the Marriott Champion reps that the team has given feed back and the team would do further / deeper investigation, but said to keep an eye on new release of App and the display may fix by itself - Well, the crux is, the display is on Desktop, not on the phone thru the App as I dont even own a cell phone! On my first report i gave them the details, Desktop, Win 8.1, FF. I guess "the team" does not even read the issue and just lumps it to the previous App issue when people did see their reservations displayed out of order - but that was MONTHS AGO. My issue is on the Desktop, not in the app!

With the incompetence that is with Marriott and the "customers be damned" attitude, one has to play defense. Yet so many continue to push their luck. Well they would need their good luck to sort out the mess.
Happy is offline  
Old Jul 3, 19, 4:49 pm
  #1869  
 
Join Date: Nov 2014
Location: YBG
Programs: SPG: Gold Marriott: Gold
Posts: 212
Yesterday I was able to convert my OC6 to a NC5 i got 85K deposited when they cancelled the old cert and 105K charged when they made my new cert. I called after 6pm London time and called from Canada

Originally Posted by jupiterslament View Post
I just tried to do exactly this through the UK number. I explained that my original destination doesn't even HAVE category 1-4 hotels and was trying to be sympathetic to their stated policy but hoping there'd be something they could do so I could at least go where I originally intended. Even after talking to a supervisor they wouldn't budge.
silverforumsurf likes this.
Nimitz is offline  
Old Jul 3, 19, 6:20 pm
  #1870  
 
Join Date: Nov 2009
Location: SFO
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hilton Silver. CLEAR
Posts: 1,225
Originally Posted by DFWsakp View Post
I just looked at the T&C again and the bolded, italic underlined is the key.
(2) the Member accrues sufficient Points to use Points for payment of the Award Redemption no less than fourteen (14) days prior to Memberís arrival date.
You are now 3 days before 2 week period starts and I am not sure how you are going to accrue those points in this period. If you can somehow get those points transferred from someone, then they might agree to refund you and use those points. But, I doubt they will agree to the part that you wanted to use the 7 night award as you clearly made a Point Advance reservation which goes with the above rules.
Either way, good luck and let us know how it goes. Hopefully, Marriiott does something for you.
I did not plan to use points for this reservation. I planned to use a NC4, but following multiple FT posts advises I made the point advance reservation first to ensure I can grab the 7-night award space. This also saves time when calling - as many phone agents do not know much about TCs. I have done this five times before without incidents. (Marriott agents both at central reservation and at a Sheraton hotel I frequent have also confirmed to me that the TC reservations are treated as point reservations.) When I called on July 1st the agent detached my NC4 while cancelling a previous reservation, and was able to attach it to this reservation. The 125K points were refunded to me, including the 43K points that were forced on me.

I called again yesterday. The agent was also puzzled why Marriott purchased the 43K points without my authorization. He agreed that I was not in the T-14 days yet, and after putting me on hold for 20+ minutes came back to agree with me that the standard warning statement for a point-advance reservation is cancellation within T-14 days and nothing else. He will report the case.

Originally Posted by myperks View Post
I read it as if you donít have points by at least 14 days, they can cancel the reservation. You can buy points but the T&C doesnít say they can purchase points automatically on your behalf.


Yes, the warning statement only mentioned the cancellation within T-14 days, nothing about automatic point purchase.
PanAmWT is online now  
Old Jul 4, 19, 1:26 pm
  #1871  
 
Join Date: Mar 2016
Posts: 347
[QUOTE=vulches;31264035]
Originally Posted by bluestrudels View Post
Update Everyone: For those that are holding the converted NC certs, I called in today and a very pleasant legacy SPG rep informed me that all certs gets another 1 year extension each.
He clarified this and confirmed with his supervisor, he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.

So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]

Can anyone confirm this is still current policy? I have spent a lot of time reading through these pages but haven't seen a lot of discussion about what's possible with the NC certificates other than they can no longer be upgraded (correct?). But they can simply be extended another year? I have two coming up for expiration in September that we can't use, so that would be awesome. One thing I found confusing in this explanation was the comment "he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation" - does this only work if attached to a reservation first? Sorry if these are dumb questions.
I have 3 NC 7N CAT 4 certs, all expires on Sep 19. I called in to redeem 1 of the 3 during Feb 19.
Since these are already converted, the rep has to either reissue the 1 year extension or he has to manually remove the cert from my account and attach an e-cert to the 7 nights reservation that I wanted to redeem for.

So to answer your question.
- You cannot upgrade or downgrade once it's already converted in NC. At least I haven't tried.
- Yes, you get 1 more year extension for your NC cert.
- My cert were never applied on any existing reservation. E-certs are confirmed reservations that Marriott sends to the hotel after you successfully redeem your cert.

Hope this helps.. I have 2 more 7N CAT 4, time to decide what to redeem them for next year..
exploreaswego is offline  
Old Jul 4, 19, 5:45 pm
  #1872  
 
Join Date: Nov 2009
Location: SFO
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hilton Silver. CLEAR
Posts: 1,225
[QUOTE=bluestrudels;31269764]
Originally Posted by vulches View Post

I have 3 NC 7N CAT 4 certs, all expires on Sep 19. I called in to redeem 1 of the 3 during Feb 19.
Since these are already converted, the rep has to either reissue the 1 year extension or he has to manually remove the cert from my account and attach an e-cert to the 7 nights reservation that I wanted to redeem for.

So to answer your question.
- You cannot upgrade or downgrade once it's already converted in NC. At least I haven't tried.
- Yes, you get 1 more year extension for your NC cert.
- My cert were never applied on any existing reservation. E-certs are confirmed reservations that Marriott sends to the hotel after you successfully redeem your cert.

Hope this helps.. I have 2 more 7N CAT 4, time to decide what to redeem them for next year..
Do you mean an expiring 7N NC4 can be extended for one more year? This is very important for me because last December when I called to convert one OC5, the Marriott supervisor decided to convert all my six OC5s. I used only three so far and have three more that will expire late December this year. I am hoping they can be given another years life.
PanAmWT is online now  
Old Jul 4, 19, 7:22 pm
  #1873  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 28,341
[QUOTE=PanAmWT;31270388]
Originally Posted by bluestrudels View Post

Do you mean an expiring 7N NC4 can be extended for one more year? This is very important for me because last December when I called to convert one OC5, the Marriott supervisor decided to convert all my six OC5s. I used only three so far and have three more that will expire late December this year. I am hoping they can be given another years life.
Yes. Read back this thread. Several weeks ago someone reported she needed to book a date after the cert would expire. Rep advised her to wait till closer to the cert's expiration date, then extend it - so she has a full year instead of extending it now to book just a couple months after the expiration.
bluestrudels likes this.
Happy is offline  
Old Jul 5, 19, 9:23 am
  #1874  
 
Join Date: Aug 2018
Posts: 37
Today I called the UK customer support number and in about 10 minutes was able to convert an unattached 7-night OC8 (950T) to an NC6 (QP99) for a net cost of 30K points. (135K cancelation refund then 165K charge for new certificate). The new 7-night category 6 certificate expires one year from today. The upgraded certificate showed up on my Marriot account page within minutes and 2 confirmation emails (one for certificate cancellation and one for the order of the new certificate) came shortly after. My new points total has not yet changed online and it has been 4 hours, but I suspect it will be revised within a business day or two.
kkl likes this.

Last edited by LDoc; Jul 5, 19 at 1:14 pm
LDoc is offline  
Old Jul 5, 19, 11:52 am
  #1875  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 2,790
Just a sanity check. Called UK and attached a NC5 to an existing 7 night Cat5 reservation.
Agent was nice but clueless so had to go talk to supervisor on how to do it.

End result, the res now says e-certs attached.
However on the website, the Total for Stay on Reservation has changed from 210k pts to 105k pts. Agent seemed to think I owed another 105k and suggested putting a second TP towards it (eek!).

This rattled me a little but I told her not to touch it, since there was nothing else due. Am I right in thinking that this is just Marriotts screwed up IT and how it displays the reservation info?
I am not expecting to pay any more points for this stay, but have zero trust in Marriotts ability to do things properly so figured I would doublecheck here.


TIA
soy is offline  

Thread Tools
Search this Thread
Search Engine: