Travel Package General Discussion Thread

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Old Sep 2, 19, 10:14 pm   -   Wikipost
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Jun 24, 19, 2:31 pm
  #1831  
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Originally Posted by beagleflyer1977 View Post
Possible to use a TP to book and add someone as additional guest? No issues checking in if I won't be there?
The TP certs are transferable. It's the credit card ones that (technically) aren't. Technically you are supposed to be present to collect any elite status benefits but I don't have much experience in the enforcement of this.

Originally Posted by SideShowBob View Post
Called the normal customer service number and was told she couldn't edit my 7 night certificate from before the merger, she'd have to email someone to do it and will take 2-3 days. Is this normal? Fine if it is just concerned as it expires in a couple of weeks and don't want to wait days to find out she just wasted my time.
This is not normal. I just did an OC-to-NC conversion last week. Took 5 minutes on the phone and the agent confirmed my 1-year extension to the certificate that happened automatically as part of this process. The new cert appeared in my account immediately
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Old Jun 24, 19, 2:36 pm
  #1832  
 
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Originally Posted by pinniped View Post
The TP certs are transferable. It's the credit card ones that (technically) aren't. Technically you are supposed to be present to collect any elite status benefits but I don't have much experience in the enforcement of this.



This is not normal. I just did an OC-to-NC conversion last week. Took 5 minutes on the phone and the agent confirmed my 1-year extension to the certificate that happened automatically as part of this process. The new cert appeared in my account immediately
Called UK they converted it, took 11 minutes. Cost 11 cents via google voice and I was able to get the remaining $9.89 refunded since I have no use for it on google voice.
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Old Jun 24, 19, 6:50 pm
  #1833  
 
Join Date: Mar 2016
Posts: 55
Still find some value on the new travel package

Currently, the category-6 travel package requires 390,000 points for redemption which allows me to transfer 100,000 miles to a wide choice of airlines.

You need 240,000 marriott point to convert them into 100,000 airline miles. It implies that I am buying 7 nights vacation in a category-5 hotel at 150,000 marriott points. Normally, you will have to stay 7 nights in a category-4 hotel with 150,000 marriott points, which may be hardly justifiable, but it doesn't seem too much hard to find a good category-5 hotel you don't mind staying 7 nights.
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Old Jun 24, 19, 8:28 pm
  #1834  
 
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Originally Posted by johnstein View Post
Currently, the category-6 travel package requires 390,000 points for redemption which allows me to transfer 100,000 miles to a wide choice of airlines.

You need 240,000 marriott point to convert them into 100,000 airline miles. It implies that I am buying 7 nights vacation in a category-5 hotel at 150,000 marriott points. Normally, you will have to stay 7 nights in a category-4 hotel with 150,000 marriott points, which may be hardly justifiable, but it doesn't seem too much hard to find a good category-5 hotel you don't mind staying 7 nights.
Perhaps a tiny bit of value. But absolutely not smart to book TPs speculatively, as was done previously. For maximum value you simply:

1. just book whatever hotel you want in 5-night chunks
2. convert to airline miles when truly required and you have no other options for acquiring those miles
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Old Jun 27, 19, 12:51 pm
  #1835  
 
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Hi Everyone,
I have a question regarding using the hotel portion of the package. How does one confirm that the certificate is properly attached?
I made a reservation with the certificate over the phone but had to move the d
Is this something that the hotel can check? Or do I have to call Marriott?
Thanks!
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Old Jun 27, 19, 1:42 pm
  #1836  
 
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Originally Posted by gnof View Post
Hi Everyone,
I have a question regarding using the hotel portion of the package. How does one confirm that the certificate is properly attached?
I made a reservation with the certificate over the phone but had to move the d
Is this something that the hotel can check? Or do I have to call Marriott?
Thanks!
1. In the overview section of your account, there is a list of your available certificates. If the certificate is still there, it isn't attached.

2. In the details of your reservation, there is a description of the points needed for your award reservation. If the points shown match the liquidation value of your certificate, it should be attached.
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Old Jun 27, 19, 1:53 pm
  #1837  
 
Join Date: Apr 2016
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Originally Posted by gnof View Post
Hi Everyone,
I have a question regarding using the hotel portion of the package. How does one confirm that the certificate is properly attached?
I made a reservation with the certificate over the phone but had to move the d
Is this something that the hotel can check? Or do I have to call Marriott?
Thanks!
You could call, otherwise:
If you log on and pull up your reservation from the website, it should say something like this at the top!
“This reservation has e-certificate(s).
Your Reward certificates will be sent to your hotel.”
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Old Jun 28, 19, 12:33 am
  #1838  
 
Join Date: Sep 2012
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Originally Posted by rny321 View Post
1. In the overview section of your account, there is a list of your available certificates. If the certificate is still there, it isn't attached.

2. In the details of your reservation, there is a description of the points needed for your award reservation. If the points shown match the liquidation value of your certificate, it should be attached.
Originally Posted by Soccerjoshj07 View Post
You could call, otherwise:
If you log on and pull up your reservation from the website, it should say something like this at the top!
“This reservation has e-certificate(s).
Your Reward certificates will be sent to your hotel.”
Thank you both! I'm glad I asked since it wasn't properly attached.
Finally got a competent agent after a few HUCA and was able to properly sort things out (certificate no longer showing on account and the online rez page shows "...certificates will be sent to your hotel")
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Old Jun 28, 19, 2:07 am
  #1839  
 
Join Date: Jun 2004
Posts: 101
Can I confirm something. If I book a reservation, then change my mind, will I keep the certificate? I thought you could detach the certificate and keep the value, but others have said it will be cancelled with the reservation and all your value lost as a result.
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Old Jun 28, 19, 2:28 am
  #1840  
 
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Originally Posted by SCtrojan View Post
Can I confirm something. If I book a reservation, then change my mind, will I keep the certificate? I thought you could detach the certificate and keep the value, but others have said it will be cancelled with the reservation and all your value lost as a result.
If you cancel the reservation with the certificate still attached it may be lost. That's why it is imperative that you first detach the certificate, then -- only after the certificate is detached -- cancel the reservation. To be safe, do the detachment first, confirm the certificate has returned to your account, then (maybe a day later) cancel the reservation.
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Old Jun 28, 19, 7:17 am
  #1841  
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Originally Posted by Counsellor View Post
If you cancel the reservation with the certificate still attached it may be lost. That's why it is imperative that you first detach the certificate, then -- only after the certificate is detached -- cancel the reservation. To be safe, do the detachment first, confirm the certificate has returned to your account, then (maybe a day later) cancel the reservation.
I've cancelled reservation online with TP attached. TP certificate just returned back to my account, no problem. But always keep some email or paper record just in case something goes wrong.
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Old Jun 28, 19, 8:29 am
  #1842  
 
Join Date: Jun 2004
Posts: 101
Originally Posted by Counsellor View Post
If you cancel the reservation with the certificate still attached it may be lost. That's why it is imperative that you first detach the certificate, then -- only after the certificate is detached -- cancel the reservation. To be safe, do the detachment first, confirm the certificate has returned to your account, then (maybe a day later) cancel the reservation.
Thanks so much for the prompt and thorough reponse!
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Old Jun 28, 19, 2:16 pm
  #1843  
 
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Trying to book a 7 night res for the lowest room type available at a residence inn. It is available on cash for my dates but on points only showing 6 of 7 nights open.
Can I book the following week and then call the hotel to adjust dates even though no award availability on the new night?

Please let me know if this may work.
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Old Jun 29, 19, 12:24 am
  #1844  
 
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Bonvoyed again

Called to convert old cert to new
1) Agent told me it had already been converted and USED therefore he could not complete the transaction, asked to speak to a supervisor "I am the one in charge tonight" (called back later after I got email and got a great agent (who was a supervisor) so clearly he was lying about this as well)
2) Told him I had 4 certs, 2 were used and 2 unused and NOT TO TOUCH THE ONE EXPIRING IN 2 WEEKS
3) Said he couldn't do anything except open a case
4) I get an email that 2 certs were CANCELLED and points show for them in my account (clearly they weren't "used" )
5) No one has authority to correct this directly that I can speak to - have to wait days for them to respond - great system that allows for more misunderstanding at every level (like the game telephone)
6) This agent alone means I will book hundreds to thousands of dollars of stays NOT AT BONVOY
7) Lifetime titanium - I have to spend hours on phone b/c incompetent agent wouldn't let me give him the codes and took actions I expressly told him not to do (touch the cert that wasn't expiring), lied to me rather than just saying I don't know or call back during the day (call was late night)
Rant over
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Old Jun 29, 19, 3:19 am
  #1845  
 
Join Date: Oct 2016
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Originally Posted by estnet View Post
Called to convert old cert to new
1) Agent told me it had already been converted and USED therefore he could not complete the transaction, asked to speak to a supervisor "I am the one in charge tonight" (called back later after I got email and got a great agent (who was a supervisor) so clearly he was lying about this as well)
2) Told him I had 4 certs, 2 were used and 2 unused and NOT TO TOUCH THE ONE EXPIRING IN 2 WEEKS
3) Said he couldn't do anything except open a case
4) I get an email that 2 certs were CANCELLED and points show for them in my account (clearly they weren't "used" )
5) No one has authority to correct this directly that I can speak to - have to wait days for them to respond - great system that allows for more misunderstanding at every level (like the game telephone)
6) This agent alone means I will book hundreds to thousands of dollars of stays NOT AT BONVOY
7) Lifetime titanium - I have to spend hours on phone b/c incompetent agent wouldn't let me give him the codes and took actions I expressly told him not to do (touch the cert that wasn't expiring), lied to me rather than just saying I don't know or call back during the day (call was late night)
Rant over
I feel your pain. I'm always worried getting agents to do anything to the certificate, converting, attaching etc.
It's a combination of nobody knowing wth they are doing with these certificates and Marriott having no accountability or care about how .... their customer service is.
Try the UK number, they've been a lot more competent and nicer than the US agents I've spoken to.
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