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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old May 20, 19, 6:52 am
  #1711  
 
Join Date: Dec 2005
Location: SYD
Programs: UA*1K, BA Gold, SPG Platinum
Posts: 236
Originally Posted by Counsellor View Post
To be on the safe side, you should ask for the certificate to be detached from the reservation and then cancel the reservation after the certificate is no longer connected. The new T&C do say no refunds.
I'm sure Marriott could program it's cancellation process to perform this step.. If management wanted to
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Old May 20, 19, 9:43 pm
  #1712  
 
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,270
Is there any way to salvage at least some of the value for 2 old 7-day cat. 1-5 certs? I had to cancel my reservations, and it looks like the certs were preserved, but I don't seem to be able to attach them to any new booking. I was told by the rep that they were not refundable (I was hoping to get back 45000 points), but that I might be able to upgrade them and extend validity for another year. How can that even be legal? They were refundable when I applied for them in July last year. I don't have any travel planned before the expiration date, and a very small balance in my account, so upgrading is probably not an option. Is there really no way to use them, for myself or anyone else? BTW, I did read the wiki and several recent posts, but the responses seem a bit confusing (as in: talk to the right rep and they might do what you ask). Should I just try HUACA until I get some resolution or should I give up and never set foot in a Marriott/Sheraton/Westin/Moxy/CY, etc. again?
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Old May 20, 19, 9:45 pm
  #1713  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,191
Originally Posted by honu View Post
Is there any way to salvage at least some of the value for 2 old 7-day cat. 1-5 certs? I had to cancel my reservations, and it looks like the certs were preserved, but I don't seem to be able to attach them to any new booking. I was told by the rep that they were not refundable (I was hoping to get back 45000 points), but that I might be able to upgrade them and extend validity for another year. How can that even be legal? They were refundable when I applied for them in July last year. I don't have any travel planned before the expiration date, and a very small balance in my account, so upgrading is probably not an option. Is there really no way to use them, for myself or anyone else? BTW, I did read the wiki and several recent posts, but the responses seem a bit confusing (as in: talk to the right rep and they might do what you ask). Should I just try HUACA until I get some resolution or should I give up and never set foot in a Marriott/Sheraton/Westin/Moxy/CY, etc. again?
You should be able to convert it into a new category 1-4 certificate with new one year expiration. Somewhere in this thread it says to call and speak to a CEC agent or something and get it converted. Good luck.
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Old May 21, 19, 5:13 am
  #1714  
 
Join Date: Oct 2016
Posts: 108
Originally Posted by SCtrojan View Post
I was told the same thing, just seemed quite odd so I doubted the CSR. Strangely she told me I would get 5,000 points back, which again made me doubt the authenticity.
You probably got 45k points back for the cancelled cert. Call up again and hopefully you get someone who can reinstate your certificate.
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Old May 21, 19, 8:03 am
  #1715  
 
Join Date: Aug 2002
Location: WAS
Programs: AA EXP (3MM), UA PLT, DL PM, MR PLT PREM, HH DIAMOND, IHG SPIRE AMB, OTHERS
Posts: 3,793
Originally Posted by FlyerBeek View Post
Is it possible to simply make a 5-night reservation using a 7-night cert? I know that I can always make a 7-night reservation and checkout early, but I'd like to apply SNAs to the reservation and not waste the last 2 nights of SNAs.

-FlyerBeek
Bump. Any answer/experience whether it's possible to book a reservation for less than 7 nights using a 7 night cert?

-FlyerBeek
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Old May 21, 19, 8:31 am
  #1716  
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 2,866
Originally Posted by FlyerBeek View Post
Bump. Any answer/experience whether it's possible to book a reservation for less than 7 nights using a 7 night cert?

-FlyerBeek
why would you want to? does the particular property you are looking at have some kind of per/day fee? if not, i'd just book out past your plans, not worry about check out time on your last day, and bank the extra elite nights.
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Old May 21, 19, 9:38 am
  #1717  
 
Join Date: Aug 2002
Location: WAS
Programs: AA EXP (3MM), UA PLT, DL PM, MR PLT PREM, HH DIAMOND, IHG SPIRE AMB, OTHERS
Posts: 3,793
Originally Posted by aCavalierInCoach View Post
why would you want to? does the particular property you are looking at have some kind of per/day fee? if not, i'd just book out past your plans, not worry about check out time on your last day, and bank the extra elite nights.
As I mentioned previously, I'd like to apply SNAs to the reservation and would like to avoid wasting the extra nights of SNAs that I would be using. Also, there's a greater likelihood the SNAs will clear on shorter reservations.

-FlyerBeek
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Old May 21, 19, 1:56 pm
  #1718  
 
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, UA Silver, Marriott Plat Premier, Hilton Diamond, Hertz President's Circle
Posts: 1,105
Originally Posted by FlyerBeek View Post
Bump. Any answer/experience whether it's possible to book a reservation for less than 7 nights using a 7 night cert?

-FlyerBeek
I have done this with the "OC" certs. Not sure about the "NC" certs.
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Old May 21, 19, 3:06 pm
  #1719  
 
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,270
Can I get any residual value from a soon-expiring old Cat.1-5 7-day cert?

Originally Posted by myperks View Post
You should be able to convert it into a new category 1-4 certificate with new one year expiration. Somewhere in this thread it says to call and speak to a CEC agent or something and get it converted. Good luck.
Thanks for the tip. I looked up 'CEC agent' on FT and I found a reference to a G. Leff's article from last Feb. about how to use Points Advance.I read the article three times, but I'm not sure how that applies to my situation (expiring old 7-day cat. 1-5 cert) What's a CEC agent and how do I find one?
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Old May 21, 19, 3:18 pm
  #1720  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,191
Originally Posted by honu View Post
Thanks for the tip. I looked up 'CEC agent' on FT and I found a reference to a G. Leff's article from last Feb. about how to use Points Advance.I read the article three times, but I'm not sure how that applies to my situation (expiring old 7-day cat. 1-5 cert) What's a CEC agent and how do I find one?
your old certificate is no longer usable. They need to convert it into a new category 1-4 certificate which will expire 1 year from conversion. Just call Marriott and ask to convert the old certificate to a new certificate and if the first line says no, ask for a CEC agent.
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Old May 21, 19, 7:22 pm
  #1721  
 
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,270
Originally Posted by myperks View Post


your old certificate is no longer usable. They need to convert it into a new category 1-4 certificate which will expire 1 year from conversion. Just call Marriott and ask to convert the old certificate to a new certificate and if the first line says no, ask for a CEC agent.
Thanks again, I was able to do just that. I guess the agent I got yesterday wasn't CEC. Now the cert says something like partial cat.1-4 worth 45000 points, I assume because the miles were already deposited to my AS account almost a year ago. So, in case I can't use it within a year, I should be able to get it refunded for 45000 points, right?
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Old May 22, 19, 5:49 am
  #1722  
 
Join Date: Aug 2002
Location: WAS
Programs: AA EXP (3MM), UA PLT, DL PM, MR PLT PREM, HH DIAMOND, IHG SPIRE AMB, OTHERS
Posts: 3,793
Originally Posted by honu View Post
Thanks again, I was able to do just that. I guess the agent I got yesterday wasn't CEC. Now the cert says something like partial cat.1-4 worth 45000 points, I assume because the miles were already deposited to my AS account almost a year ago. So, in case I can't use it within a year, I should be able to get it refunded for 45000 points, right?
Yes, partial just means that it was partially used with respect to the AS miles deposited. In the past, Marriott has been generous with extending these certs. We don't have any datapoints yet on the new certs, but if you still haven't used it in a year I'd recommend requesting an extension prior to refunding it for just 45k points.

-FlyerBeek
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Old May 23, 19, 6:39 am
  #1723  
 
Join Date: Jun 2004
Posts: 98
Any recent data points on converting to a higher category? Last one I saw was April. I tried 4 times over the weekend with London, Australia and Singapore offices. Generally the London office doesn't seem to know anything about the certificates. The few people that were knowledgable gave me very definitive no answers. I tried to use the script, but very difficult when people don't even know about the certs. I also tried pleading my case about Bonvoy moving my hotel from Cat 6 to the new Cat 5 (which is actually true). Really frustrating as I wanted to book JW Marriott Phu Quoc, which was moved to NC5 from OC6 (was OC5 in 2017). Then my "backup plan" of Marriott Phuket Nai Yang was also moved to NC5. True, I could have booked before that move, but was hoping to get to JW Marriott PHu Quoc.
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Old May 23, 19, 7:48 am
  #1724  
 
Join Date: Jul 2011
Posts: 71
BUMP..

Originally Posted by burdender View Post
Is there a way to check the website and see if a cert is attached to your reservation? I've been told my cert is attached but have never seen a way to check on the website.
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Old May 23, 19, 7:51 am
  #1725  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,191
Originally Posted by burdender View Post
BUMP..
the reservation should say on top “ this reservation has certificate attached and will be sent to the hotel” or something to that effect.
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