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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Apr 11, 19, 10:02 am
  #1636  
 
Join Date: Jul 2005
Posts: 32
[QUOTE=lilkid28;30987977]Why not just create a 7 nights points advance reservation and attach the cert there?[/QUOTE

There is availability for 7 nights, so I can make a new booking and attach the cert. However, I will not be able to stay all 7 nights. What would happen if I tell the hotel I want to check out earlier?
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Old Apr 11, 19, 10:46 am
  #1637  
 
Join Date: Mar 2005
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[QUOTE=bob26;30989258]
Originally Posted by lilkid28 View Post
Why not just create a 7 nights points advance reservation and attach the cert there?[/QUOTE

There is availability for 7 nights, so I can make a new booking and attach the cert. However, I will not be able to stay all 7 nights. What would happen if I tell the hotel I want to check out earlier?
Why tell them. Get the extra night credit. Just leave, hang the do not disturb and walk out of the hotel.
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Old Apr 11, 19, 5:18 pm
  #1638  
 
Join Date: Sep 2013
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Originally Posted by njm42 View Post
Hello everyone,

I converted my OC certificate a couple of months ago and now have a NC6... I am most likely going to use this at a Category 5 hotel, has anybody had any success getting a partial refund from a NC as yet?
I'm interested to find out if it's possible but for my situation, it work other way, upgrade to NC6 from NC5 (if it's possible, it does mean extend my certificate for another year at time of conversion?)
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Old Apr 16, 19, 11:04 am
  #1639  
 
Join Date: Nov 2007
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Originally Posted by washeelers747 View Post
I'm interested to find out if it's possible but for my situation, it work other way, upgrade to NC6 from NC5 (if it's possible, it does mean extend my certificate for another year at time of conversion?)
That would be pretty cool!
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Old Apr 16, 19, 12:00 pm
  #1640  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Originally Posted by washeelers747 View Post
I'm interested to find out if it's possible but for my situation, it work other way, upgrade to NC6 from NC5 (if it's possible, it does mean extend my certificate for another year at time of conversion?)
Originally Posted by DFWsakp View Post
That would be pretty cool!
You emphatically cannot change category on NCs. HUACA as much as you like and you'll still get that answer.

Your only outside chance was during the conversion process.
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Old Apr 16, 19, 1:16 pm
  #1641  
 
Join Date: Sep 2013
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Originally Posted by craigthemif View Post
You emphatically cannot change category on NCs. HUACA as much as you like and you'll still get that answer.

Your only outside chance was during the conversion process.
Good to know. I'm okay with current cat 5 but am I able to extend NC certificate before expiration date, or even better, book at later dates BEFORE expiration day?
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Old Apr 20, 19, 9:08 am
  #1642  
 
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 440
This thread has been a godsend. I am now aware of opportunities to extend and “convert“ to a higher category. I would just like to confirm my conclusions so that I don’t blow it.

I Purchased my travel package in July 2018. It is an 830T. It was never attached to a reservation. As far as I know, it is never been converted to a new category code.

Based on my reading of the thread, I believe that I can (1) Extend the expiration date by converting the certificate to a new certificate which will extend the date for one year from the date of conversion and (2) ”convert” the certificate to a higher category certificate at the time of the conversion.

Am am I on the right track? Is there a way to confirm that my legacy certificate was never converted to a new category? I don’t want to wait until close to the current expiration date to convert only to find out that there is a problem.

thanks for your help and thanks for this thread.



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Old Apr 20, 19, 9:41 pm
  #1643  
 
Join Date: Oct 2016
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Posts: 68
Somewhere on this thread someone posted a link showing 5n new codes and discussion. Any ideas?
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Old Apr 21, 19, 1:38 am
  #1644  
 
Join Date: Mar 2017
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Originally Posted by coljung View Post
Somewhere on this thread someone posted a link showing 5n new codes and discussion. Any ideas?
It is in the wiki. If you are not seeing it, skip to page 1. It will be at the top.

James
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Old Apr 21, 19, 2:57 am
  #1645  
 
Join Date: Aug 2011
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Originally Posted by xlax View Post


Based on my reading of the thread, I believe that I can (1) Extend the expiration date by converting the certificate to a new certificate which will extend the date for one year from the date of conversion and (2) ”convert” the certificate to a higher category certificate at the time of the conversion.

1. Your new certificate will definitely be valid for one year from the day you call to convert, which can be as close to expiry as you are willing to risk
2. Converting to a higher category is becoming far less likely as the agents become more familiar with the conversion process. It is definitely not "approved by management". Not a good idea to rely on it happening...

Part of your dilemma will be converting now for a higher likelihood of upgrading, but then having an earlier expiry...
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Old Apr 24, 19, 1:02 pm
  #1646  
 
Join Date: Apr 2005
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Posts: 4,181
My recollection from what I've read on this thread is of no one reporting success with the following situation (new reservation at a previously reserved property that has increased 2 or more categories about the old to new cat mapping - and one doesn't have a Points Advanced reservation locked in), but just wanted to check before I call:

One of my old certificates is OC9. It is currently attached to a reservation but I cannot make those dates, and I am about to call to detach the certificate. The OC9 maps to a new cat 6, but the property is now a NC8. In an ideal world I thought it would be nice to pay the points difference from NC6 to NC8 and make a new reservation at that property (and frankly granting such requests, ime, is the way Marriott Rewards use to be before last year's massive devaluation and new less friendly customer policies). Unfortunately, this now a 2 category upgrade that would be required to reserve the very same property.

If I call do I have a significantly > 0% chance of getting such an upgrade approved if I have my new reservation dates ready?

Last edited by GrizShel; Apr 24, 19 at 1:11 pm
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Old Apr 24, 19, 2:44 pm
  #1647  
 
Join Date: Nov 2014
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Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
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Originally Posted by GrizShel View Post
My recollection from what I've read on this thread is of no one reporting success with the following situation (new reservation at a previously reserved property that has increased 2 or more categories about the old to new cat mapping - and one doesn't have a Points Advanced reservation locked in), but just wanted to check before I call:

One of my old certificates is OC9. It is currently attached to a reservation but I cannot make those dates, and I am about to call to detach the certificate. The OC9 maps to a new cat 6, but the property is now a NC8. In an ideal world I thought it would be nice to pay the points difference from NC6 to NC8 and make a new reservation at that property (and frankly granting such requests, ime, is the way Marriott Rewards use to be before last year's massive devaluation and new less friendly customer policies). Unfortunately, this now a 2 category upgrade that would be required to reserve the very same property.

If I call do I have a significantly > 0% chance of getting such an upgrade approved if I have my new reservation dates ready?
Conversions to a higher category are rarely granted anymore and there are no reports of anyone upgrading to a NC8 that I am aware of. Although the odds of success are very low, I would try calling the hotel first to see if they can change the dates of your existing award. Making a new reservation at the same hotel with different dates and hoping that a CSR can work with you to get a more desirable outcome than simply cancelling your reservation and using your OC9 at a new Cat 6 is unlikely to be successful but might be worth a try.
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Old Apr 25, 19, 12:12 pm
  #1648  
 
Join Date: Sep 2004
Posts: 8
Sorry if this has been answered but I have browsed for quite a bit without finding an answer:

Can I use a 7 day travel package to book for a friend's family? I think the answer is yes but I heard I can only book under my name and add him as a second guest. In that case, would the hotel give him trouble since he is bringing his whole family (2 adults 2 kids) to check in?

Also, would his status or mine be recognized? I'm plat but he is gold.

Thanks in advance!
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Old Apr 25, 19, 1:56 pm
  #1649  
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Join Date: Jun 2007
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Originally Posted by edwardx View Post
Sorry if this has been answered but I have browsed for quite a bit without finding an answer:

Can I use a 7 day travel package to book for a friend's family? I think the answer is yes but I heard I can only book under my name and add him as a second guest. In that case, would the hotel give him trouble since he is bringing his whole family (2 adults 2 kids) to check in?

Also, would his status or mine be recognized? I'm plat but he is gold.

Thanks in advance!
I posted my experience starting with post #1058 . YMMV.

Travel Package General Discussion Thread
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Old Apr 26, 19, 11:11 pm
  #1650  
 
Join Date: May 2002
Location: SNA
Posts: 2,536
Originally Posted by skimthetrees View Post
I would try UK again claiming that you had a property in mind when you purchased the package but Marriott changed the category of the property and now, because of their actions (raising the property category without sufficient notice to you), you are unable to use your certificate so they need to make you whole. Make sure you have a fake property in mind that recently went up in category from 4 to 5 and be prepared to create a reservation there and attach if necessary to get a conversion. You may need to get a supervisor involved. In my past dealings with them many times the agent took the hard line and was at first unwilling to help but framing the problem in a way that makes it their fault and escalating to a supervisor has improved my results in those situations.
Could you provide an example of a property that was a former Cat 5 (and now still a Cat 5)?
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