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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Mar 30, 19, 12:04 pm
  #1606  
 
Join Date: Apr 2005
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I have another question, perhaps this has been discussed somewhere, but if so I haven't found it: Has anyone tried to convert an old travel package to a new one that was issued 3 years ago as opposed to one that was just issued last year for the first time? I have a package from 3 years ago that currently expires in July and was hoping to delay its use until this autumn. I haven't found any policy language specifically addressing this, and suspect it is not written down. I'll have to scramble really hard to find a use for it if they don't allow me to convert it.
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Old Mar 30, 19, 1:10 pm
  #1607  
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Originally Posted by rankourabu View Post
I m trying to upgrade OC6 to NC5 (should require 30k additional points). Keep getting told only NC4 possible (with refund of 30k) ...
Are you asking for an upgrade or to convert? Did you try calling the UK number with the script in the wiki?
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Old Mar 30, 19, 1:33 pm
  #1608  
 
Join Date: Nov 2014
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Originally Posted by GrizShel View Post
I have another question, perhaps this has been discussed somewhere, but if so I haven't found it: Has anyone tried to convert an old travel package to a new one that was issued 3 years ago as opposed to one that was just issued last year for the first time? I have a package from 3 years ago that currently expires in July and was hoping to delay its use until this autumn. I haven't found any policy language specifically addressing this, and suspect it is not written down. I'll have to scramble really hard to find a use for it if they don't allow me to convert it.
Converting it should extend the old package to one year from the date of conversion which is what happened when I converted two older ones of mine.
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Old Mar 30, 19, 7:21 pm
  #1609  
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Originally Posted by margarita girl View Post


Are you asking for an upgrade or to convert? Did you try calling the UK number with the script in the wiki?
Convert, with a reservation ready for it to be attached to. Yes, UK number, 3 times - twice they said that they have new directions that QP91 is not allowed only QP83 (with 30k refund)

Has anyone done this lately?
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Old Mar 31, 19, 12:44 am
  #1610  
 
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Originally Posted by rankourabu View Post
Convert, with a reservation ready for it to be attached to. Yes, UK number, 3 times - twice they said that they have new directions that QP91 is not allowed only QP83 (with 30k refund)

Has anyone done this lately?
I would try UK again claiming that you had a property in mind when you purchased the package but Marriott changed the category of the property and now, because of their actions (raising the property category without sufficient notice to you), you are unable to use your certificate so they need to make you whole. Make sure you have a fake property in mind that recently went up in category from 4 to 5 and be prepared to create a reservation there and attach if necessary to get a conversion. You may need to get a supervisor involved. In my past dealings with them many times the agent took the hard line and was at first unwilling to help but framing the problem in a way that makes it their fault and escalating to a supervisor has improved my results in those situations.
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Old Mar 31, 19, 6:10 pm
  #1611  
 
Join Date: Dec 2015
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Which elite status are 7 night travel packages based off?

Hi guys,

My brother is booking a travel package 7 night certificate for me. He does not have any status, and I am Titanium. If he books for us will we receive the Titanium benefits? What status will be attached to the 7 night certificate?

Cheers.

​​​​
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Old Mar 31, 19, 7:33 pm
  #1612  
 
Join Date: Dec 2007
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Originally Posted by mingzie View Post
Hi guys,

My brother is booking a travel package 7 night certificate for me. He does not have any status, and I am Titanium. If he books for us will we receive the Titanium benefits? What status will be attached to the 7 night certificate?

Cheers.

​​​​
the redeeming account which in this case is your brother. Reach out to the hotel saying that you are a Titanium and some properties will honor benefits if you actually stay with him.
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Old Apr 5, 19, 9:06 pm
  #1613  
 
Join Date: Jan 2006
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Originally Posted by cocodidi View Post
I have a 5 Night Travel Package Category 8 Hotels /650T. If I want to change the dates on it, is that allowed without going through the changing to a new certificate code part? The reason is because the certificate is now only good for category 1-4 but the hotel I booked is now a category 5. I think by reading through the thread, it seems like it's not do-able due to the new category. I just want to see if I read it right.

Also, If I cancel my Travel Package altogether, (I did already get 100,000 point for SWA), How many Marriott Points would I get back? 75,000?
In similar situation, have a 7 night Travel Package Cat 9. Want to change dates if possible (hotel has gone up to Cat 8). Want to prepare myself what to expect before I call customer service.
Thanks cocodidi and the community's inside if move the dates is allowed. Understand it may require to convert from old cert to new cert, how about if need additional points due to category increase?

If need additional points, I will likely keep the cert (no upgrade) and book other Cat 6 hotels. From reading here, my understanding the advise is to do a detach and the new cert will have a new expiration date one year from the issuing date. Hope that's the correct understanding.
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Old Apr 6, 19, 1:35 am
  #1614  
 
Join Date: Dec 2013
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I have a 7 night travel package for a cat 6 that expires in August. Is there any way to extend this? I have no plans to travel in the near future with a baby on its way. Any advice is appreciated. Thanks
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Old Apr 6, 19, 2:25 am
  #1615  
 
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OMG - are you all aware that there is a wiki that answers the last few questions (which were asked multiple times before) so u don't have to read all 1600 cmments in this thread?
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Old Apr 6, 19, 7:28 am
  #1616  
 
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Originally Posted by estnet View Post
OMG - are you all aware that there is a wiki that answers the last few questions (which were asked multiple times before) so u don't have to read all 1600 cmments in this thread?
Did read 1600, but it is about point advance reservation, which is not my case. Understand the point of grandfather in but wish to have more clarification.

Also not sure what's the results from those who tried so thought to check for DP.

Seems your expression is over dramatic.
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Old Apr 6, 19, 7:33 am
  #1617  
 
Join Date: Nov 2014
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Originally Posted by wendySFO View Post
In similar situation, have a 7 night Travel Package Cat 9. Want to change dates if possible (hotel has gone up to Cat 8). Want to prepare myself what to expect before I call customer service.
Thanks cocodidi and the community's inside if move the dates is allowed. Understand it may require to convert from old cert to new cert, how about if need additional points due to category increase?

If need additional points, I will likely keep the cert (no upgrade) and book other Cat 6 hotels. From reading here, my understanding the advise is to do a detach and the new cert will have a new expiration date one year from the issuing date. Hope that's the correct understanding.
A date change will reprice an award reservation, so you will need a Cat 8 if you modify your reservation. I don't remember anyone reporting that they had converted a Cat 6 to a Cat 7, so the chances of converting to a Cat 8 are probably zero.
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Old Apr 6, 19, 12:05 pm
  #1618  
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It only took 5 calls, but finally managed to get OC6 converted into NC5. Last week, called it to convert and attach to an existing 7 night reservation.
The guy said, yeah yeah its attached already. Of course it wasnt, he just refunded 30k points instead of charging 30k extra, and I was a proud owner of a useless to me NC4 package.
Finally today, a supervisor who knew what they were doing made it an NC5 by charging 60k (incl.30 already refunded) and attached it to a cat 5.

Very happy with the outcome as retail at this hotel is over $5k for 7 nights during the holidays.
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Old Apr 6, 19, 3:08 pm
  #1619  
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Originally Posted by wendySFO View Post
Did read 1600, but it is about point advance reservation, which is not my case. Understand the point of grandfather in but wish to have more clarification.

Also not sure what's the results from those who tried so thought to check for DP.

Seems your expression is over dramatic.
This is NOT Point Advance thread, but Travel Package thread that dedicates to how to use the cert which can be attached already or not yet attached. People booked before the points going up but intended to use their certs later - is just ONE scenarios of the MANY scenarios discussed in this thread.

There are plenty of DPs related to your situation in the past couple months.

In any case regardless whatever scenario, any change on a reservation that the hotel has moved up will automatically void the old reservation under the old level. This really is NO DIFFERENT than a revenue reservation - when you change the date it is ALWAYS being Repriced on the new date. I dont see why people continue to have questions on such "just to change the date" thing.

On top of that, upgrade a single level is already getting Very Difficult and being reported such since Feb. You would havre read about it if indeed you have gone thru the whole thread...
I dont recall anyone has succeeded to upgrade 2 levels this year.
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Old Apr 6, 19, 3:12 pm
  #1620  
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Originally Posted by emofeng View Post
I have a 7 night travel package for a cat 6 that expires in August. Is there any way to extend this? I have no plans to travel in the near future with a baby on its way. Any advice is appreciated. Thanks
If the cert is still an old cert, by convert it to new cert would automatically extend it for a year. If it is new cert, some agents are still willing to extend it for another year. A friend has done this in late Feb by extending her Sept expiry cert (which as everyone can guess, has been extended it once already because nobody would order a TP after Aug merger), to Feb 2020 expiration.

I myself have one expiring Mid July and I only plan on to convert it in first week of July. Pretty sure there are others in the same situation.
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