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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Mar 6, 19, 11:11 am
  #1561  
 
Join Date: Mar 2017
Location: S. Calif.
Posts: 35
Data Point:
Friend called 3x yesterday till she found an agent to convert OC8 to NC6.
Followed FT script and asked for NC6 code, didnt say flat out wanted to upgrade.
Not sure if she was charged points or not
Partial Travel Package expires 3/5/20
She is very happy.
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Old Mar 6, 19, 2:01 pm
  #1562  
 
Join Date: Mar 2007
Posts: 56
I tried again but no luck. Keep saying OC 1-5 can only be changed to NC 1-4. No upgrade allowed. I did mention the script that if need to cancel that and get the QP91 but supervisor said that's 45,000 back (as I've used the airline miles) and another 60,000 from the account doesn't equate to QP91. Are people okay with getting their package cancelled and then rebooked. I don't want it cancelled in case then they say we can't book a higher package and there is no going back. I really don't think I will have any success as the system is not allowing them. Called UK number again.
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Old Mar 6, 19, 2:13 pm
  #1563  
 
Join Date: Mar 2007
Posts: 56
So do I need to make a reservation first and try and convert and attach? I haven't made any reservations yet but am ready to convert and book then and there.
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Old Mar 6, 19, 2:53 pm
  #1564  
 
Join Date: Oct 2016
Posts: 105
Originally Posted by estnet View Post
DP US platinum/titanium number
Called and verified previous Marriott rep - still what should have been a 5 minute call took 30. Simply wanted to convert 7 night OC 1-5 to NC 4. Asked if he could see my existing 4 certs - gave correct code # for old one and asked to make sure he saw 2 oldest ones
Placed on hold many times while he clearly looked up how to do things. Before I even said what I wanted to do he repeated 4!!! times adamantly before allowing me to say what I wanted to do:
1 TRAVEL CERTS CANNOT BE UPGRADED
2 Travel certs can be extended once
3 Travel certs if cancelled can has no value (will be returned to account with 5k credit) YES he said this contradictory statement 4 times

So a call that should have taken a short while lasted forever while he kept repeating irrelevant stuff to me (wonder what would have happened if I just told him I wanted to convert to code for NC 5 since he had NO idea what was going on except for rereading a script over and over to me)
Once the certs were converted he did apply them to the two existing reservations I wanted quite promptly.
That’s good to know that their internal script allows the certs to be extended once. We’ve only had one data point of someone successfully getting a NC extended bu a year as people haven’t needed to do this yet.
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Old Mar 6, 19, 3:14 pm
  #1565  
 
Join Date: Jan 2006
Posts: 105
I am sure this is a really NOOB question here but how do I know if I have an NCX or OCX certificate. Under promotions, it states 7 Night Travel Package Category 7 Hotels valid thru 7/20/19. Have I screwed up by not attaching to a reservation? I know I missed out on the hotels that went from Cat 7 to Cat 8 yestersday, but can I still use this at any new Cat 7 hotel?

Thanks
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Old Mar 6, 19, 3:16 pm
  #1566  
 
Join Date: Mar 2014
Posts: 382
Originally Posted by s879 View Post
So do I need to make a reservation first and try and convert and attach? I haven't made any reservations yet but am ready to convert and book then and there.
You don't. You can convert now and attach later (before the expiration date).
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Old Mar 6, 19, 3:20 pm
  #1567  
 
Join Date: Mar 2014
Posts: 382
Originally Posted by upsidedown View Post
I am sure this is a really NOOB question here but how do I know if I have an NCX or OCX certificate. Under promotions, it states 7 Night Travel Package Category 7 Hotels valid thru 7/20/19. Have I screwed up by not attaching to a reservation? I know I missed out on the hotels that went from Cat 7 to Cat 8 yestersday, but can I still use this at any new Cat 7 hotel?

Thanks
It appears to be an old/legacy certificate. You can't use it on a new cat-7 hotel. It must be converted to a new certificate (most likely new cat-5) first.
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Old Mar 6, 19, 3:34 pm
  #1568  
 
Join Date: Jan 2009
Location: 30 minutes south of EWR
Programs: UA 1k MM;*A Gold; Marriott Platinum; HiltonHonors Gold. Hyatt Globalist; SPG Platinum
Posts: 7,802
Originally Posted by skimthetrees View Post
Did the rep order the correct certificate, QP91 (check your email confirmation against the partial package cert codes listed in the wiki)? So long as the points value is the same for 3 people or 2 people in a room it should not make a difference. Is the points cost for the NC5 property 210k for 7 nights (6 nights at 35k/night plus 1 free)?
Hi Skimtrees. Yes, the certificate is correct - he exchanged it for a QP91. Cost for points is 210k in the reservation plus a 3rd person charge of around $450US.
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Old Mar 6, 19, 4:10 pm
  #1569  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,149
Originally Posted by Brituchenite View Post
Hi Skimtrees. Yes, the certificate is correct - he exchanged it for a QP91. Cost for points is 210k in the reservation plus a 3rd person charge of around $450US.
You will have to pay the $450 3rd person charge but you should be able to attach the QP91/NC5 cert to the reservation at the NC5 hotel which will cover the 210k points (it will be adjusted to match the cert value once they attach the cert properly). Have you tried calling again? Sounds like the agent was certificately challenged (bad agent). I would ask a different agent to attach the cert.
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Old Mar 6, 19, 10:05 pm
  #1570  
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Location: Florida
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Originally Posted by potm View Post


That’s good to know that their internal script allows the certs to be extended once. We’ve only had one data point of someone successfully getting a NC extended bu a year as people haven’t needed to do this yet.
System allows NC to be extended but it is up to the reps whether they know / want to do it. A friend extended hers (far from expired as it would be Sept) in late Feb, when she wanted to book a stay in Dec. It was extended without question.
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Old Mar 6, 19, 11:13 pm
  #1571  
 
Join Date: Mar 2007
Posts: 56
Re the Wiki script, how are people getting past persuading them to order a new one 'using 105,000 from the account' as the script says? They understand cancelling an OC 1-5 would give a refund of 45,000 but when I follow the script and ask them to convert to/ order new QP91, they say I won't have enough points although I have the extra 60,000 to get higher category. US number said they can't order just the hotel part (I have used my airline part) and two agents said I'd need to purchase an entirely new one. Nothing I say from the script is persuading them.

Is there a risk that if I ask them to cancel and convert to QP91 saying I'd talk you through and if it doesn't work, my certificate would just get cancelled. I don't want to end up with just 45,000.
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Old Mar 7, 19, 2:27 pm
  #1572  
 
Join Date: Mar 2016
Posts: 220
I don't know if this was talked about earlier, but with the new "peak-standard-off" pricing structure, are the TP certificates good for up-to the amount listed like the FN certificates given by the CCs? In other words, I currently have a OC5, and will need to convert to a NC4 before the expiration date in July. I wanted to use the certificate for a trip to Disneyland, but with the recent devaluation, it put a major blow to my plans because pretty much all the Bonvoy places within walking distance moved from Category 4 to Category 5 (except for an awfully reviewed 4 points). However, I just realized that the off-peak pricing for a Category 5 would be 25K points/night. Would I be able to use my certificate for a Category 5 property with off-peak pricing?
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Old Mar 7, 19, 9:14 pm
  #1573  
 
Join Date: Mar 2019
Programs: Marriott
Posts: 3
New Category 8

Any news on the NC8? Do we have the reward code for this category? Has anyone tried to convert another certificate into a NC8?
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Old Mar 7, 19, 9:16 pm
  #1574  
 
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 1,940
Originally Posted by goozy View Post
Any news on the NC8? Do we have the reward code for this category? Has anyone tried to convert another certificate into a NC8?
I do not think there will be such thing of NC8. There was no need and I do not see the needs for the future.
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Old Mar 7, 19, 9:53 pm
  #1575  
 
Join Date: Mar 2019
Programs: Marriott
Posts: 3
They are selling new travel packages for the new category 8. the cost is 750k points for 100k airline miles + 7 night certificate in new category 8. so the certificates definitely exist for new category 8, i just dont know if they'd be able to convert into this type of category since it didn't exist before the merger.
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