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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Mar 4, 19, 7:15 am
  #1531  
 
Join Date: Aug 2014
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Key for getting through is to call the 1-801-468-4000 number within the first our of them opening and mentioned something along the lines of "award travel certificate" and the robot will repeat certificates and connect you quickly. Each call this morning I had less than 1 minute wait and the person I got each time was very knowledgeable. Certs converted and confirmed with no issues. Calling after hours or weekends is a complete gamble on the knowledge of the person and the evenings is usually a long wait.
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Old Mar 4, 19, 7:20 am
  #1532  
 
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That was pretty painless. Converted an old Cat 8 certificate to a New Cat 6 and booked 7 nights in the hotel I wanted
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Old Mar 4, 19, 11:18 am
  #1533  
 
Join Date: Jul 2011
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Just booked my converted cat 6 cert for 7 night stay. Called to attach cert to points advance reservation and was told the cert already auto attached to the reservation. Just a data point in case this hasn't been brought up before. Unused Cert disappeared from my profile about an hour later.
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Old Mar 4, 19, 12:32 pm
  #1534  
 
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so i just called the US number and told them i wanted to attach my old 7 night Cat 1 - 5 certificate to an existing Cat 4 Hotel reservation. I actually booked 2 rooms on the reservation and have 2 certificates and wanted to attach both. The rep didn't understand that i needed to convert my certificates but he attached it anyways and said it was done. Now when i log in i see 1 reservation in my room total summary equating to 540K pts and the other still at 150K pts. did he do it correctly ? i am confused - how should my reservation look if they certificates are attached correctly?
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Old Mar 4, 19, 1:04 pm
  #1535  
 
Join Date: Mar 2012
Location: San Diego, CA
Posts: 25
Confused...

I have a 5 Night Travel Package Category 8 Hotels /650T. If I want to change the dates on it, is that allowed without going through the changing to a new certificate code part? The reason is because the certificate is now only good for category 1-4 but the hotel I booked is now a category 5. I think by reading through the thread, it seems like it's not do-able due to the new category. I just want to see if I read it right.

Also, If I cancel my Travel Package altogether, (I did already get 100,000 point for SWA), How many Marriott Points would I get back? 75,000?
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Old Mar 4, 19, 1:19 pm
  #1536  
 
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Originally Posted by Happy View Post
Good Luck on the "resolution".

Have you not read about how long it has taken for people to ever hear back or not hear back at all?

You do know that if the hotel changed category after your booking, ANY touch on the reservation, incl the date change, would VOID the payment, i.e. the old cert that is no longer good for the increased pt requirement?

What you think is a minor date change, may be just your wishful thinking, hoping to pull it off on the change while you KNOW that the category change would cause problem when you removed the cert - now you tell us and no wonder there is the drama.

With more truth has been told, no wonder you have gone thru such drama because you are trying to do the impossible which badly backfired.

What my321 suggested is the easiest solution that should work, IF there is no category changes. Now all bets are off.

Since the category has already gone up since your initial booking, you would need Marriott to really bend backward to help you restore the reservation.

I seriously cannot believe we still hear this kind of drama as of now, after we have learned what can be done and what cannot, and on how to get it done on those that are within rules and are possible.
Why so strident a message to me? I'm not a frequent denizen of this forum -- last time I was here was many months ago -- and I had not read this entire thread. And I didn't know the category for my hotel was up-graded or changed. Jeeze, you and others might be experts in this area -- I'm not and I'm not trying to game the system, as your comments tend to suggest.

Why not be helpful and stop bashing novices who dare to ask questions that reflect a novice's unawareness.
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Old Mar 4, 19, 1:58 pm
  #1537  
 
Join Date: Feb 2014
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Originally Posted by TGLoyalty View Post
That was pretty painless. Converted an old Cat 8 certificate to a New Cat 6 and booked 7 nights in the hotel I wanted
Any relevant details that may help others? Did you already have an existing reservation, or just knew the Cat 6 you wanted when you called?
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Old Mar 4, 19, 2:27 pm
  #1538  
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Originally Posted by ChrisJC5 View Post
Why so strident a message to me? I'm not a frequent denizen of this forum -- last time I was here was many months ago -- and I had not read this entire thread. And I didn't know the category for my hotel was up-graded or changed. Jeeze, you and others might be experts in this area -- I'm not and I'm not trying to game the system, as your comments tend to suggest.

Why not be helpful and stop bashing novices who dare to ask questions that reflect a novice's unawareness.
There is no need to read the entire thread but just periodically take a quick look, even reading back 5 to 10 pages would have prevented you from making this mistake .

Marriott category change is announced in advance, and is NOT this thread's focus but always has a dedicated thread in this forum.

Are you telling us that you find it a surprise that Marriott would change hotel categories?

For an eyeopener, Marriott has officially changed hotel category 3 times in the past 14 months, incl the annual changes each March and the changes last August when the final merger was put in place, not to mention there are categories change creeping thru out the year without any announcement.

Unfortunately it is our own responsibilities to keep up with the change. Nobody would ring a bell to tell you something is happening.

To add to that if you have spent 10 min reading the last few pages you would know I and a few others have been the most helpful in this thread.

Here is the post 1490 from margaritagirl who is also a super helper who READS and OBSERVES, and often refer people to read the DPs on the thread.
https://www.flyertalk.com/forum/30828568-post1490.html
She replied to a poster who thanked her for the help.

Originally Posted by margarita girl View Post
Thanks for the accolades but I think there are others here who are far more deserving than me (Happy and skimthetrees come to mind even though there are many others). I just keep reading this thread in anticipation of potentially "converting" my certs in July.
I would like to add my321 is also very helpful in the sense with his historical knowledge on how the TP certs work, we were able to cobble together a conversion table with the codes reported by posters, now in the Wiki when Marriott has NEVER provided such information. Many posters have been able to use the conversion table to achieve what they want to do with their certs. Without the table, we would be totally in the dark.

The take is, you want others to help you but you dont want to spend time to read and learn, just want others to "help" i.e. spoon feed you.

my321 gave you the steps one can do BEFORE the critical truth that the hotel category has gone up is being revealed. With this new truth, yes, Good Luck to get it resolved with Marriott. Who knows? Miracle does happen every now and then. May be you really get lucky and have the last laugh. Strange things do happen.
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Old Mar 4, 19, 3:27 pm
  #1539  
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Originally Posted by ChrisJC5 View Post
Why so strident a message to me? I'm not a frequent denizen of this forum -- last time I was here was many months ago -- and I had not read this entire thread. And I didn't know the category for my hotel was up-graded or changed. Jeeze, you and others might be experts in this area -- I'm not and I'm not trying to game the system, as your comments tend to suggest.

Why not be helpful and stop bashing novices who dare to ask questions that reflect a novice's unawareness.
I believe Happy's advice comes from a place that meant no malice. But any elites here that has been staying with Marriott should be aware of this merger mess, the ultimate rule of thumb is NEVER modify your reservations once they are applied with e-certs on them, especially so when you have very complicated processes of these travel packages conversions (compounded with inferior IT) and constant CAT changes that has taken place in the past few months.

Sometimes, I feel bad for the reps, even if they are the ones on the plat line, not all Plat reps are legacy Marriott Reps that are very knowledgeable with 5/7 night travel packages conversation, let alone a legacy SPG rep providing you accurate information.
It is clear that Marriott rather blow their budget with marketing over glitzy commercials during the Oscar prime time than spend money to adequately train their employees.

Having said all that, your outcome would have been better when you did your homework or even read some blogger's experience before you adjusted your reservations and made flight arrangements before checking for your reservation confirmation. I ALWAYS ask for an email confirmation in writing, and then verify, before any rep hangs up on me and tell me it's all set. I'd rather spend another 10 minutes to check my reservations than have a mistake that would require me another 3 hours to rectify.

Your best bet now would probably send an email to the executive office and pray they entertain you, or you'll probably be better off booking another property in NYC and use your 5 nights cert elsewhere for later.
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Last edited by bluestrudels; Mar 4, 19 at 3:32 pm
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Old Mar 4, 19, 3:55 pm
  #1540  
 
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Originally Posted by cocodidi View Post
I have a 5 Night Travel Package Category 8 Hotels /650T. If I want to change the dates on it, is that allowed without going through the changing to a new certificate code part? The reason is because the certificate is now only good for category 1-4 but the hotel I booked is now a category 5. I think by reading through the thread, it seems like it's not do-able due to the new category. I just want to see if I read it right.

Also, If I cancel my Travel Package altogether, (I did already get 100,000 point for SWA), How many Marriott Points would I get back? 75,000?
If you change the dates after the category upgrade, you need to have a certificate that reflects the current point value. Always detach the certificate before making changes.
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Old Mar 4, 19, 4:02 pm
  #1541  
 
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It is really hard to get most of this thread since this TP thing is very complicated and the thread has been this long.... Now we are at page #103 . Can keep going for another year until most are used....
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Old Mar 4, 19, 4:02 pm
  #1542  
 
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Originally Posted by rgm18 View Post
Sorry if this was already asked- i couldnt find it, but if I have ONE cat 9 legacy travel cert and i am undecided about which hotel i will stay in. can i book multiple reservations on points (NOT point advanced) and apply the certificate after the fact to the paid reservation?

the certificate is not even allowing me to apply it online now anyway, and i dont really want to spend 2 hours on the phone tonight to do it (plus im undecided between europe and asia)...

thanks for the help!
r
Yes, but the certificate will need to be converted to a NC6 before it can be attached. Since certificates normally expire one year after the conversion, most of us plan to wait until our old certificates are near expiration before making standard conversions. Unfortunately, even new certificates need to be added by a CSR.

Last edited by rny321; Mar 4, 19 at 4:09 pm
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Old Mar 4, 19, 4:04 pm
  #1543  
 
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Originally Posted by RedSun View Post
It is really hard to get most of this thread since this TP thing is very complicated and the thread has been this long.... Now we are at page #103 . Can keep going for another year until most are used....
After mid-August when all of the old certificates have been used or converted, there will be less things to discuss.
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Old Mar 4, 19, 4:19 pm
  #1544  
 
Join Date: Nov 2014
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Although most questions are addressed in the Wiki, I decided to post a quick explanation of the process.

1. Give the rep the code of your current certificate and the code for the desired new certificate. Those codes are in the Wiki.

2. If it's a straight conversion, like an OC7 with a liquidation value of 105K to a NC5 with a 105K value, there should be no points added or removed from your account.

3. Certificates can't be added online and need to be done by a CSR.

4. Once the certificates are added, the points cost shown in the reservation will equal the liquidation value and not 6 times the nightly rate. A 7-night reservation with a NC5 attaced will show 105K and not 210K.

5. ALWAYS have someone detach certificates before making any changes to a reservation.

6. Non-standard conversions are unlikely, but occasionally possible.

Last edited by rny321; Mar 4, 19 at 5:47 pm
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Old Mar 4, 19, 4:57 pm
  #1545  
 
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So, I called today to attach my newly converted certificate (from an old Cat 7to a new Cat 5). Rep had problems attaching it, so has opened up a 'case'. Sigh. The reservation is for Nov so I have plenty of time to get it sorted out, and the hotel is not changing categories, so no issues there. But, I was hoping it would be a simple process now that my certificate had been reissued. Seemingly not.

Is it possible that because I wanted 3 ppl in the room, this was/is causing the problem?
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