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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Mar 1, 19, 12:35 am
  #1501  
 
Join Date: Mar 2018
Posts: 19
Originally Posted by craigthemif View Post
Step 1 - Look for the corresponding 45k refund from a cancelled OC5. (+ email)
Step 2 -If you can't find it, look for an OC5 in your account since you might have won the lottery and kept the OC as well as being basically gifted the NC.
Step 3 - Call Marriott and get your 45k refund double-checked
1. There is no email and 45k have never been refunded , just deducted.
2. A 7 night certificate is still showing under my certificate list.
I have also supposly a 7 night reservation with a certificate attached to it. That is confirmed by a Marriott call center agent. The reservation is for end of this week.

since I started with only one 7 night certificate , it might be an actual case where I won the lottery? The lottery ticket cost me 45000 points..but well worth 7 nights at one of bangkoks cat 4 Marriotts.

I have called the Marriott call center 4 or 5 times. No agent could really understand what I wanted from them although I speak English.




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Old Mar 1, 19, 7:40 am
  #1502  
 
Join Date: Mar 2016
Location: NY
Programs: Marriott Plat Premier, HH Diamond, IHG Plat, Hotels.com Gold
Posts: 245
Originally Posted by Amitbe11 View Post


1. There is no email and 45k have never been refunded , just deducted.
2. A 7 night certificate is still showing under my certificate list.
I have also supposly a 7 night reservation with a certificate attached to it. That is confirmed by a Marriott call center agent. The reservation is for end of this week.

since I started with only one 7 night certificate , it might be an actual case where I won the lottery? The lottery ticket cost me 45000 points..but well worth 7 nights at one of bangkoks cat 4 Marriotts.

I have called the Marriott call center 4 or 5 times. No agent could really understand what I wanted from them although I speak English.





This is strange, you should not be charged another 45k. If anything, the agent should remove your 7 night cert and you get the reservation. That's it. Well at least, that's what happened to mine. The activity shown, 7 night cert removed, reservation confirmed with an e-cert.

Come to think of it, you actually gained from this mistake, and won another cert for another 7 nights. Honestly, 45k for 7 nights (25k x 6) at a CAT 4 is a score!
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Old Mar 1, 19, 7:58 am
  #1503  
 
Join Date: Mar 2014
Posts: 382
Points activities as displayed by Marriott on its website are sometimes beyond confusion, especially when cancellation/changes of TPs are involved. This is even true prior to the merger and obviously it's getting worse post merger. Marriott's IT is horrendous and it simply CAN'T be 100% relied upon to track your points correctly. We, unfortunately, have to track our points balance ourselves. Pretty sad state of affairs.

Last edited by tth6133; Mar 1, 19 at 8:08 am
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Old Mar 1, 19, 10:40 pm
  #1504  
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Location: Florida
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Originally Posted by tth6133 View Post
Points activities as displayed by Marriott on its website are sometimes beyond confusion, especially when cancellation/changes of TPs are involved. This is even true prior to the merger and obviously it's getting worse post merger. Marriott's IT is horrendous and it simply CAN'T be 100% relied upon to track your points correctly. We, unfortunately, have to track our points balance ourselves. Pretty sad state of affairs.
The line entries in the account activity are not to be relied upon because they are not accurate and often disappeared after showing up for a few days.

What everyone should do is keep track of the total balance in one's account, with whatever method used, even just a note pad doing the basic addition and subtraction.

I currently have 14 or 15 reservations for a long trip later this year, plus will add another 5 to 6 reservations for a trip in Apr-May. Needless to say there are changes / cancellations on award bookings made.

Each and every single time when I make any booking that would affect the account balance, I have a screen before and after, as well as a lhandwritten list on the activities with a running total.
As long as the balance online agrees with the balance I kept the record, I am fine with it. I no longer look for the account activities because that would only cause confusion.
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Old Mar 2, 19, 12:13 am
  #1505  
 
Join Date: Jan 2005
Posts: 467
Have a 7-night "category 4" TP already attached to a reservation later this year in Dec, this hotel will increase to category 5 after March 5, also my reservation is during a peak time which is said to require a higher point value starting some time in early 2019. I just want to make sure, since my certificate is already attached to my reservation, I assume I am ok -- the certificate, once attached, won't be denied at check-in due to current point rate increased, will it? First time using a TP, sorry for the dumb question, and many thanks!
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Old Mar 2, 19, 12:21 am
  #1506  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, spg plat, aa plat, marriott plat
Posts: 3,107
Angry

Originally Posted by Happy View Post
The line entries in the account activity are not to be relied upon because they are not accurate and often disappeared after showing up for a few days.

What everyone should do is keep track of the total balance in one's account, with whatever method used, even just a note pad doing the basic addition and subtraction.

I currently have 14 or 15 reservations for a long trip later this year, plus will add another 5 to 6 reservations for a trip in Apr-May. Needless to say there are changes / cancellations on award bookings made.

Each and every single time when I make any booking that would affect the account balance, I have a screen before and after, as well as a lhandwritten list on the activities with a running total.
As long as the balance online agrees with the balance I kept the record, I am fine with it. I no longer look for the account activities because that would only cause confusion.
Perfect description of how a major corporation operates to help their customers in 2019 -
"wait...... I have to get some paper and do some basic arithmetic to keep track of my account along with a screen shot b/c well, otherwise, I'd never know what's going on........ :angry:
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Old Mar 2, 19, 12:38 am
  #1507  
 
Join Date: Oct 2016
Posts: 99
Originally Posted by susieling View Post
Have a 7-night "category 4" TP already attached to a reservation later this year in Dec, this hotel will increase to category 5 after March 5, also my reservation is during a peak time which is said to require a higher point value starting some time in early 2019. I just want to make sure, since my certificate is already attached to my reservation, I assume I am ok -- the certificate, once attached, won't be denied at check-in due to current point rate increased, will it? First time using a TP, sorry for the dumb question, and many thanks!
Yes you are perfectly fine as long as the certificate is attached now.
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Old Mar 2, 19, 4:46 am
  #1508  
 
Join Date: Nov 2009
Location: YVR
Programs: I'm a nobody everywhere
Posts: 404
Hoping someone can help me clarify on how the "expiration" of certificates work in Marriott now.

I have a certificate that expires April 2019. Would I have to attach and actually STAY in a hotel prior to April 2019, or do I only have to attach the certificate prior to April for a stay in September. Real world example.
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Old Mar 2, 19, 4:56 am
  #1509  
 
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 1,878
With both annual free night and travel package, the expiration is the last day of your actual stays.

But it I think now Marriott allows one time extension with at least the travel package. There are quite some DPs about extension of annual free nights too.
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Old Mar 2, 19, 5:59 am
  #1510  
 
Join Date: Nov 2009
Location: YVR
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Thanks for the reply. I called back to clarify and to ask about extensions as well. Have 2 free nights and a 7night package. Completely unwilling to move on anything, only kept asking me to move my travel plans.
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Old Mar 2, 19, 6:03 am
  #1511  
 
Join Date: Oct 2016
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Originally Posted by teriyaki View Post
Thanks for the reply. I called back to clarify and to ask about extensions as well. Have 2 free nights and a 7night package. Completely unwilling to move on anything, only kept asking me to move my travel plans.
If you have a 7 night cert that expires in April 2019, it will be an old one. When you convert it to a new certificate it will reset the 1 year expiry from that date.
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Old Mar 2, 19, 6:28 am
  #1512  
 
Join Date: Mar 2016
Location: NY
Programs: Marriott Plat Premier, HH Diamond, IHG Plat, Hotels.com Gold
Posts: 245
Originally Posted by teriyaki View Post
Thanks for the reply. I called back to clarify and to ask about extensions as well. Have 2 free nights and a 7night package. Completely unwilling to move on anything, only kept asking me to move my travel plans.
This is a case of HUCA, your agent is probably unhelpful. You have to throw a logical question back to the stupid CSA - how the hell do you move travel plans with a stay of 7 nights AT 1 HOTEL?! If you tell me 1 or 2 nights, that completely understandable, but we are talking about 7 solid nights which is 8 days at a foreign destination! In respects to that's what Marriott originally wanted their customers to use these travel package certs for, you use the miles to fly somewhere, and you stay there using the certs.

Side note, are your certs in the OC wording? Which means have you converted them yet? If no, the certs gain 12 more months from the day they are being updated as the NC.

And from my experience, after updating to NC, they give you another 12 more months per cert to extend, and that's it. You also have to ask for extension before the certs expires.

In your case, you need to extend them in order to use them for a future date.
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Old Mar 2, 19, 7:15 am
  #1513  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
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Originally Posted by teriyaki View Post
Thanks for the reply. I called back to clarify and to ask about extensions as well. Have 2 free nights and a 7night package. Completely unwilling to move on anything, only kept asking me to move my travel plans.
I was told a few days ago that within 15 days of expiration annual night certificates can be extended to a full year from the date of change.
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Old Mar 2, 19, 3:21 pm
  #1514  
 
Join Date: Nov 2007
Posts: 60
How do we attached the certificate to the reservation? For some reason, the agents are saying I dont have enough points.

This shows up in my certificates:
Partial Package - 7 nights category 6 Expires: 02/22/2020

I wanted to use it for 7 nights at the Westin Grand Cayman. Also, can we apply the ritz upgrades to this reservation? Thanks in advance everyone.
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Old Mar 2, 19, 4:32 pm
  #1515  
 
Join Date: Oct 2007
Location: Trapped inside the Matrix
Programs: UA Gold, Bonvoy Lifetime Titanium, Identity Platinum
Posts: 2,776
Originally Posted by peeyurr View Post
How do we attached the certificate to the reservation? For some reason, the agents are saying I dont have enough points.

This shows up in my certificates:
Partial Package - 7 nights category 6 Expires: 02/22/2020

I wanted to use it for 7 nights at the Westin Grand Cayman. Also, can we apply the ritz upgrades to this reservation? Thanks in advance everyone.
I would call to have it attached. I’ve found the website to be too glitchy with respect to partial package certs.

Ritz upgrades? At a Westin? No. And even if you were staying at a ritz you can’t use them on redemption stays. They are only valid on specific cash rates.

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