Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 11, 2018, 4:56 pm
#136
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
For as long as I have been buying Travel packages, Marriott's policy had been to allow category changes and to extend certificate upon request. The first notice of a change in that policy was not communicated directly to customers. Rather the change was communicated by one of the Lurkers on August 15, which only left two days to make adjustments for those who were aware of the impending change. Since that Lurker never responded to requests for conversion rates, not everyone bought the package that best matched future travel plans.
In my case, I knew where I wanted to stay but couldn't commit to firm travel dates. Not having fixed dates wouldn't have mattered if I knew what legacy package matched to the new ones. Although my choices ended up being fine, others ended up with certificates that didn't match their needs.
In my case, I knew where I wanted to stay but couldn't commit to firm travel dates. Not having fixed dates wouldn't have mattered if I knew what legacy package matched to the new ones. Although my choices ended up being fine, others ended up with certificates that didn't match their needs.
Totally opaque from the beginning, followed by complete chaos and mess. Just how can we the customers make educated decisions? Many were making decisions blindfolded with only good faith that is completely destroyed by Marriott's underhanded treatments that are still on going.
Sep 11, 2018, 5:01 pm
#137
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Just FYI... After being on hold for an hour and then getting hung up on by an agent working to adjust my travel package, I called Marriott Europe.
Got through to an agent in 7 minutes. Explained that an agent prior to the merger told me that if I attached my OC8 to a hotel, I could always move it after the merger. However, the hotel I attached it to on her recommendation changed to NC5 and we'd like to use it for a NC6 hotel (both were cat 8 prior to merger).
Took her 10 minutes. She canceled my NC5, issued me an NC6 with today's date as expiration, and even credited me the difference in points that I was charged for the new certificate. No supervisor. No hassle. No massive time on hold.
So to sum up. Bought OC8. Got NC6. All is good in the world.
Got through to an agent in 7 minutes. Explained that an agent prior to the merger told me that if I attached my OC8 to a hotel, I could always move it after the merger. However, the hotel I attached it to on her recommendation changed to NC5 and we'd like to use it for a NC6 hotel (both were cat 8 prior to merger).
Took her 10 minutes. She canceled my NC5, issued me an NC6 with today's date as expiration, and even credited me the difference in points that I was charged for the new certificate. No supervisor. No hassle. No massive time on hold.
So to sum up. Bought OC8. Got NC6. All is good in the world.
You are the first one reported getting a credit to offset the additional points to "upgrade" the cert's category so you can still use it for a hotel that went up in category on the new chart.
Suggest others who want to repeat this success to try as soon as possible for obvious reasons.
Did you call UK or another European number?
Last edited by Happy; Sep 11, 2018 at 10:17 pm
Sep 11, 2018, 5:32 pm
#138
Join Date: Jun 2015
Posts: 343
Assuming we can get them to do an upgrade for us, does anyone know what the cost differential is from a tier 1-3 (new category 6) to a category 7?
Sep 11, 2018, 6:27 pm
#140
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
The codes for the New Category partial packages are:
5-night packages
5-night packages
- NC4 QP53 = OC5 530T/P530 (to be confirmed)
Sep 11, 2018, 7:27 pm
#141
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
The codes for the New Category partial packages are:
5-night packages
5-night packages
- NC4 QP53 = OC5 530T/P530 (to be confirmed)
NC4 means New Category 4.
Pay close attention - you can see 7 nights cert starts with 8, and the reported lone DP for the 5 nights cert starts with 5.
You already have all the 7 nights translation table, why is it still hard to figure out your 5 nights cert?
Due to the 5 nights only available to the eligible vacation club owners or those why tricked the agents to book despite they were not eligible, by and large, the number of 5 nights cert owner would be much much smaller than the standard 7 nights cert owners. So you do need to use your own intelligence to deduce what might be the most likely corresponding codes are, instead of relying on someone would post such data.
Sep 11, 2018, 7:40 pm
#142
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
The codes for the New Category partial packages are:
5-night packages
5-night packages
- NC4 QP53 = OC5 530T/P530 (to be confirmed)
Last edited by rny321; Sep 15, 2018 at 7:14 am Reason: New Information.
Sep 11, 2018, 9:29 pm
#144
Join Date: Aug 2018
Posts: 49
Just FYI... After being on hold for an hour and then getting hung up on by an agent working to adjust my travel package, I called Marriott Europe.
Got through to an agent in 7 minutes. Explained that an agent prior to the merger told me that if I attached my OC8 to a hotel, I could always move it after the merger. However, the hotel I attached it to on her recommendation changed to NC5 and we'd like to use it for a NC6 hotel (both were cat 8 prior to merger).
Took her 10 minutes. She canceled my NC5, issued me an NC6 with today's date as expiration, and even credited me the difference in points that I was charged for the new certificate. No supervisor. No hassle. No massive time on hold.
So to sum up. Bought OC8. Got NC6. All is good in the world.
Got through to an agent in 7 minutes. Explained that an agent prior to the merger told me that if I attached my OC8 to a hotel, I could always move it after the merger. However, the hotel I attached it to on her recommendation changed to NC5 and we'd like to use it for a NC6 hotel (both were cat 8 prior to merger).
Took her 10 minutes. She canceled my NC5, issued me an NC6 with today's date as expiration, and even credited me the difference in points that I was charged for the new certificate. No supervisor. No hassle. No massive time on hold.
So to sum up. Bought OC8. Got NC6. All is good in the world.
Sep 11, 2018, 10:09 pm
#145
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Just did a conversion of OC5 830T to NC4 QP83 and attached to an existing reservation.
Initially tried to call the Asia numbers but surprisingly only one number was working and with long hold. Hang up and call the North America Plat number. 15 min wait, got a home-based agent in San Antonio, TX. She wasn't quite sure how to do it but was able to look up the new certs table and able to follow my explanation of the steps. She put me on hold for about 10 to 12 min then came back to tell me the conversion was done, added she has not done this before so it took a little bit time for her to learn how to do it. Meanwhile the cancellation / reorder emails came.
She then asked me if she should proceed to attach the cert. Took another 2 min for her to attach the cert. Online it showed the reservation now has e-Cert ordered. It then took another 2 min for the confirmation email to arrive. Altogether it is quite painless process.
Initially tried to call the Asia numbers but surprisingly only one number was working and with long hold. Hang up and call the North America Plat number. 15 min wait, got a home-based agent in San Antonio, TX. She wasn't quite sure how to do it but was able to look up the new certs table and able to follow my explanation of the steps. She put me on hold for about 10 to 12 min then came back to tell me the conversion was done, added she has not done this before so it took a little bit time for her to learn how to do it. Meanwhile the cancellation / reorder emails came.
She then asked me if she should proceed to attach the cert. Took another 2 min for her to attach the cert. Online it showed the reservation now has e-Cert ordered. It then took another 2 min for the confirmation email to arrive. Altogether it is quite painless process.
Sep 12, 2018, 2:00 am
#146
Join Date: Feb 2011
Posts: 29
The expiration date of the new package is the same of the old certificate or is one year from the date of conversion?
Sep 12, 2018, 3:27 am
#147
Join Date: Apr 2018
Posts: 24
Update my experience
After 10+mins wait to get a rep from China call center,she can attach my NC4 with booking in less than 3 mins. my booking shows as above
Sep 12, 2018, 3:36 am
#148
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
Sep 12, 2018, 6:59 am
#149
Join Date: May 1998
Posts: 6,790
True, but the second mouse gets the cheese. I'm waiting until 19 September in the hopes they get the rough edges smoothed by then. My interest is converting an OC7 partial TP to an NC5 which should be routine if they ever get this to work on a regular basis, and the envisioned stay is next year so no urgency from that standpoint.
