Birthday elite night credit post merger
#106
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
"Thank you for contacting Marriott Bonvoy, in regards to your birthday elite night credit. I really appreciate your loyalty towards Marriott Bonvoy Program.
"I apologize for the inconvenience caused to you and appreciate your understanding. I would like to inform you that it is a targeted promotion and not every member gets an email for the same."
"I apologize for the inconvenience caused to you and appreciate your understanding. I would like to inform you that it is a targeted promotion and not every member gets an email for the same."
No wonder I don't get anything today.
I never get targeted offer. even for standard offer, I always have problem to register and has to contact the CS to manually add it
#107
Join Date: Feb 2002
Posts: 1,695
Signed up for the all of the marketing emails in hope of getting a birthday elite night and it didn't happen. On the plus side, i've been getting 3-5 unattractive offers from Marriott a week. For a company that knows so much about my travel patterns, you think they would serve me some relevant content.
#108
Join Date: Feb 2002
Posts: 1,695
Signed up for the all of the marketing emails in hope of getting a birthday elite night and it didn't happen. On the plus side, i've been getting 3-5 unattractive offers from Marriott a week. For a company that knows so much about my travel patterns, you think they would serve me some relevant content.
#109
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,151
Its pretty unbelievable that Marriott doesnt even send out birthday greeting emails to its elite members. Even if they are not giving out bonus points, elite night credits or whatever, their system could easily send out an email with birthday wishes and thanking members for their loyalty.
I got birthday greetings from various airlines and even the Courtyard Shatin (have only stayed there once!).
I dont care that much but it just seems like good PR (and very little cost for Marriott) to do so.
I got birthday greetings from various airlines and even the Courtyard Shatin (have only stayed there once!).
I dont care that much but it just seems like good PR (and very little cost for Marriott) to do so.
#110
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Da Amb, Hyatt Glob
Posts: 15,472
It’s pretty unbelievable that Marriott doesn’t even send out birthday greeting emails to its elite members. Even if they are not giving out bonus points, elite night credits or whatever, their system could easily send out an email with birthday wishes and thanking members for their loyalty.
#111
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,151
#113
Join Date: May 2011
Posts: 5,814
Not sure about this year but as of last year, if you subscribed to ALL the marketing emails and had your birthday listed, you got an elite night on your birthday -- they would email you a birthday email where you clicked on a link to claim your night. I got mine last year but not this year so not sure if they discontinued it or not.
#114
Join Date: Apr 2020
Programs: Marriott Bonvoy Titanium; AS 100k; BA Silver; UA Silver
Posts: 442
#118
Join Date: May 2005
Location: London, England, United Kingdom
Programs: Marriott (Lifetime Titantium), whatever other programs as benefits make sense.
Posts: 1,920
I received it automatically in 2013, 2014, and 2017, though not in 2015 or 2016 nor since. Nights have never been a concern for me, as I already had enough for lifetime status, and wasn't chasing anything for the year, so never followed up on the years that I hadn't received it.
#119
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
None this year and according to their customer relations team it has "never been formally introduced".
In other words: A middle finger from Arne to all of us.
Dear skywalkerLAX,
Thank you for contacting Marriott Bonvoy and for your loyalty with us.
The Birthday Elite Night Credit benefit had not been formally launched as part of Marriott Bonvoy and has been paused. We are reevaluating the best way to recognize member birthdays.
If there is anything else you may need do not hesitate to contact us again.
I wish you a wonderful remainder of your day and great future travels with us.
Regards,
Margaret K.
Marriott Bonvoy Customer Service Center
Thank you for contacting Marriott Bonvoy and for your loyalty with us.
The Birthday Elite Night Credit benefit had not been formally launched as part of Marriott Bonvoy and has been paused. We are reevaluating the best way to recognize member birthdays.
If there is anything else you may need do not hesitate to contact us again.
I wish you a wonderful remainder of your day and great future travels with us.
Regards,
Margaret K.
Marriott Bonvoy Customer Service Center