Possible to modify SPG award reservations made prior to the merger?
Sep 2, 2018, 2:42 am
#1
Original Poster
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Possible to modify SPG award reservations made prior to the merger?
Hi all,
Looked for a Q&A thread to put this in, but I think with the flux of the merger, I might've missed the best place to post it, in which case, mods, please move - thanks.
I have a couple of reservations I speculatively made before the merger. Now that I have flights, I need to move them - hither and thither by about a day. Of course, the properties are all more expensive now. I feel like Starwood Lurker was saying that this will be possible without paying additional rates, but I neither have the link to that post nor do I even know for certain that that was the statement, and I don't want to spend an hour on the phone with the Platinum desk.
Any idea if I can change, or am I out of luck?
Thanks!
Looked for a Q&A thread to put this in, but I think with the flux of the merger, I might've missed the best place to post it, in which case, mods, please move - thanks.
I have a couple of reservations I speculatively made before the merger. Now that I have flights, I need to move them - hither and thither by about a day. Of course, the properties are all more expensive now. I feel like Starwood Lurker was saying that this will be possible without paying additional rates, but I neither have the link to that post nor do I even know for certain that that was the statement, and I don't want to spend an hour on the phone with the Platinum desk.
Any idea if I can change, or am I out of luck?
Thanks!
Sep 2, 2018, 5:56 am
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I don’t think you can change the dates. What William said is if a property goes down in points, you can get a refund without having to cancel/rebook. Sorry
You’re probably thinking of post # 1954 here.
Official announcement – See how our three loyalty programs will become one in August
You’re probably thinking of post # 1954 here.
Official announcement – See how our three loyalty programs will become one in August
Sep 2, 2018, 10:39 am
#3
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,741
I agree with margarita girl. Because you are changing dates, you are not keeping the reservations that you made. Rather, you have to begin fresh with a new booking. I made some one night bookings for sequential nights because I wasn't absolutely confident of travel dates. That made it easy to cancel the start or the end of the stay.
Sep 2, 2018, 3:43 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,040
Don't forget that many people aren't getting their points back promptly when cancelling SPG award stays. So unless you have a healthy balance, you might not be able to cancel and rebook.
Might be easier to change your flights than your hotel bookings...
Might be easier to change your flights than your hotel bookings...
Sep 2, 2018, 3:49 pm
#5
Original Poster
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
LOL. True eh. I’d say something like “considering what a charlie foxtrot the whole thing has been, the least they can do is goodwill the reservation changes without a points bump”, but I guess that logic is somehow wrong. Sigh.
Sep 4, 2018, 7:34 am
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
You asked a different question in the thread title than in the first post.
To answer what's in the thread title:
Yes, you can technically modify SPG award reservations online and depending on what you change it may not reprice. I only changed my arrival time (from morning to evening, because of flight rerouting), and that took without any changes to the rate.
But of course a date change would be different.
To answer what's in the thread title:
Yes, you can technically modify SPG award reservations online and depending on what you change it may not reprice. I only changed my arrival time (from morning to evening, because of flight rerouting), and that took without any changes to the rate.
But of course a date change would be different.
Sep 4, 2018, 7:52 am
#7
Original Poster
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
You asked a different question in the thread title than in the first post.
To answer what's in the thread title:
Yes, you can technically modify SPG award reservations online and depending on what you change it may not reprice. I only changed my arrival time (from morning to evening, because of flight rerouting), and that took without any changes to the rate.
But of course a date change would be different.
To answer what's in the thread title:
Yes, you can technically modify SPG award reservations online and depending on what you change it may not reprice. I only changed my arrival time (from morning to evening, because of flight rerouting), and that took without any changes to the rate.
But of course a date change would be different.
Anyway, I'll probably try Customer Service in a few months when things have settled down (where's my Chat..) and if it's a no, I'll just stay at an Intercontinental in this particular instance - I have zero desire to reward Marriott with more points after this awful mess.