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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   No Platinum Chat in the new program (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1927962-no-platinum-chat-new-program.html)

ucfjoe Dec 31, 2018 12:30 pm
It seems even on SPG apps some properties don’t participate while some are super responsive and this is on legacy Marriott properties.

UA-NYC Dec 31, 2018 3:54 pm
No, because that would be customer friendly & empowering

mahasamatman Dec 31, 2018 4:01 pm
Even though I generally dislike chat, I have to admit I found the SPG version useful. The most important feature is that it was non-intrusive and didn't keep popping itself up like on some other sites.

CCIE_Flyer Dec 31, 2018 4:29 pm
Are we talking about web chat w/ Cust Svc or app chat with a property with which you have a current rez or are currently staying at? I used to use an app chat feature with the JW Bogota quite often - usually dialing in car service from the airport. I also used to to arrange hotel car service back to the hotel from around town because the taxi situation is extremely sketchy there.

mahasamatman Dec 31, 2018 4:46 pm
Originally Posted by CCIE_Flyer (Post 30593047)
Are we talking about web chat w/ Cust Svc or app chat with a property with which you have a current rez or are currently staying at?
Since the SPG chat was for (Platinum) customer service, I assume that's what the discussion is about.

CCIE_Flyer Dec 31, 2018 4:51 pm
Originally Posted by mahasamatman (Post 30593106)
Since the SPG chat was for (Platinum) customer service, I assume that's what the discussion is about.
Ah, OK, thanks for the clarification.

Intl359Widget Dec 31, 2018 5:43 pm
Originally Posted by CCIE_Flyer (Post 30593047)
Are we talking about web chat w/ Cust Svc or app chat with a property with which you have a current rez or are currently staying at? I used to use an app chat feature with the JW Bogota quite often - usually dialing in car service from the airport. I also used to to arrange hotel car service back to the hotel from around town because the taxi situation is extremely sketchy there.
I wish Starriott kept the best of both worlds when they merged by keeping Web Chat available for Platinums or at least Gold and above but I for one appreciate the Chat feature on the App whilst staying at a hotel as that simplifies things for me communication wise.

vanabb Feb 22, 2019 1:30 am
Marriott Platinum chat support?
 
Does this exist? With SPG this was really convenient.

cozysuite Feb 22, 2019 7:32 am
It had been Bonvoyed and no more available :(
I remembered they said it had been suspended during integration but seems to be gone :td:


Originally Posted by vanabb (Post 30808413)
Does this exist? With SPG this was really convenient.


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