New email from SPG “you still need to merge your accounts”
Aug 27, 2018, 3:57 pm
#1
Original Poster
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
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New email from SPG “you still need to merge your accounts”
Just received an email from SPG yes email address says Starwood Preferred Guest not Marriott, Title of thread should say Combine not Merge
It says:
Now Live, New Benefits, One Program.
“You will still need to combine your Rewards and SPG® accounts to add up your nights and points in one place. Before you combine, decide if you want to keep your Rewards number or your new SPG number. All you need is your login info for both accounts”
i guess the left hand doesn’t know what the right hand is doing? I combined my accounts just fine days ago with correct points, nights, status showing up.
My only problem is recent stays not posting since Aug 18th.
Anyone else get this email? I’d hate to merge my accounts again and risk more problems, but then again maybe they’d double up my already merged points and nights?! I will not be the test case for a second merge.
It says:
Now Live, New Benefits, One Program.
“You will still need to combine your Rewards and SPG® accounts to add up your nights and points in one place. Before you combine, decide if you want to keep your Rewards number or your new SPG number. All you need is your login info for both accounts”
i guess the left hand doesn’t know what the right hand is doing? I combined my accounts just fine days ago with correct points, nights, status showing up.
My only problem is recent stays not posting since Aug 18th.
Anyone else get this email? I’d hate to merge my accounts again and risk more problems, but then again maybe they’d double up my already merged points and nights?! I will not be the test case for a second merge.
Last edited by Bigshaker; Aug 27, 2018 at 4:30 pm
Aug 27, 2018, 3:59 pm
#2
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This is like the "Check in for your flight" email I get from American occasionally AFTER landing.
Aug 27, 2018, 4:33 pm
#5
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Aug 27, 2018, 5:39 pm
#7
Join Date: Feb 2008
Location: In the air
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I am surprised that nobody else received today or at least has complained about an email headed "NOW LIVE: New Benefits, One Combined Programme". Bearing in mind my entire profile had been offline for 5 days until about 2 hours before the message, it felt a bit like it was missing the zeitgeist and reminded me of British Airways assuring me they were cleaning their planes back when I brought my own wet wipes into First Class to bring the plane to the standards of public transport.
Aug 27, 2018, 8:46 pm
#8
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 117
I got it and It made me sad, they had more then enough time to prepare for this and failed. I knew they havent done anything. I still dont get my SPG info including reservations it only shows marriott stuff on spg site. Im not combining anything till I have to. The marriott IT does not bring confidence, especially from this failed email. I wonder how long this will last, tomorrow is day 10...
Aug 27, 2018, 9:27 pm
#9
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
I got it and It made me sad, they had more then enough time to prepare for this and failed. I knew they havent done anything. I still dont get my SPG info including reservations it only shows marriott stuff on spg site. Im not combining anything till I have to. The marriott IT does not bring confidence, especially from this failed email. I wonder how long this will last, tomorrow is day 10...
LAX
Aug 27, 2018, 9:30 pm
#10
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If I didn't know better, I'd wonder whether someone had hacked the SPG email account. Sad.
Aug 27, 2018, 9:32 pm
#11
Join Date: Dec 2016
Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze
Posts: 322
Received the email.
I am out of pocket 192,000 points on a cancellation, which doesn't even show on my account. I just called a very tired SPG rep who doesn't have a clear timeline on the fix.
There is no way I am combining accounts until this gets resolved.
I am out of pocket 192,000 points on a cancellation, which doesn't even show on my account. I just called a very tired SPG rep who doesn't have a clear timeline on the fix.
There is no way I am combining accounts until this gets resolved.
Aug 27, 2018, 9:40 pm
#12
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 117
No.. and dont.. Just wait it out.. When Marriott gets desperate I hope they call in some consultants at the big 4. Throw some cash and get everyone on the same database and working properly. 9+ days and still not a smooth transition.
Aug 27, 2018, 10:18 pm
#13
Join Date: Apr 2005
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What would accountants know what to do at big 4?Last thing IT guys need is business and accountant consultants. If they need help, they should have asked engineers reinforcememts like from IBM, Google or Microsoft. Pull one of those Obamacare website rescue operations.
Aug 27, 2018, 10:22 pm
#14
Join Date: Dec 2007
Location: SFO
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Posts: 1,003
I also received the email this morning. I stopped paying attention. After the weekend of 8/18, I wrote on FT that the IT merge was a disaster. Immediately someone told me to calm down and said the merge was "better than UA/CO." Really? I didn't have any issue with my points and loyalty status during the UA/CO merger.
Aug 27, 2018, 10:24 pm
#15
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Location: Florida
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What would accountants know what to do at big 4?Last thing IT guys need is business and accountant consultants. If they need help, they should have asked engineers reinforcememts like from IBM, Google or Microsoft. Pull one of those Obamacare website rescue operations.
Google Accenture (Anderson Consulting) you will then know Big 4 is not just for business and accountant consultants.
Pure IT professionals would not know how to design a system without the much needed help from the business consultants input. Big 4 has specialized in combining both strength to address clients needs.