Experience with stays posting after Aug 18th merge date
Sep 6, 2018, 10:09 am
#196
Original Poster
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
[QUOTE=RogerD408;30174190]
Pre merge/combine my spg LT nights were 725 5 days before Aug 18th (I took a screen shot) and my Ytd SPG nights were 5 which I assumed were included in the 725.
The day of the merge/account combine that I did on Aug 19th I again took screen shots during the merging process Marriott displayed my LT SPG nights as 730 instead of 725.
Pre merge/combine my Marriott nights were 350 Lifetime and 36 ytd. Day of the merge these numbers didn’t change
Once my accounts were combined Aug 19th and my LT nights were displayed on the new combined Marriott as 1080 (730 +350)
Yesterday, my LT nights decreased by 5 and I thought it was a mistake.
However, I stumbled on the SPG Forum post by Margaritagirl explaining to many folks at SPG who also had LT nights decrease yesterday that this was a know issue where SPG ytd nights were double counted during the account merge.
I then reviewed all my old screen shots of both accounts and I saw the screen shot discrepancy of SPG 725 and 730 nights a few days apart. 725 was the correct number and thus my LT night total going down by 5 last night is correct.
The only thing still missing (for everyone) is account activity detail showing exactly what points have/have not posted. All my nights ytd and LT are now correct.
Are you saying that your pre-merge SPG LT nights was showing as correct and then when you combined your YTD nights got added in? I haven't combined and ever since the merge my SPG account showed my LT nights increased by my YTD nights. Last night that got updated and my SPG LT nights are now correct and I still haven't combined my accounts. There's more work to be done, so I'm holding off combining accounts.
The day of the merge/account combine that I did on Aug 19th I again took screen shots during the merging process Marriott displayed my LT SPG nights as 730 instead of 725.
Pre merge/combine my Marriott nights were 350 Lifetime and 36 ytd. Day of the merge these numbers didn’t change
Once my accounts were combined Aug 19th and my LT nights were displayed on the new combined Marriott as 1080 (730 +350)
Yesterday, my LT nights decreased by 5 and I thought it was a mistake.
However, I stumbled on the SPG Forum post by Margaritagirl explaining to many folks at SPG who also had LT nights decrease yesterday that this was a know issue where SPG ytd nights were double counted during the account merge.
I then reviewed all my old screen shots of both accounts and I saw the screen shot discrepancy of SPG 725 and 730 nights a few days apart. 725 was the correct number and thus my LT night total going down by 5 last night is correct.
The only thing still missing (for everyone) is account activity detail showing exactly what points have/have not posted. All my nights ytd and LT are now correct.
Sep 6, 2018, 11:44 am
#197
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Sep 6, 2018, 12:06 pm
#198
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Sep 6, 2018, 1:21 pm
#200
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,322
My checkout on 9/3 posted 9/5. (I'm combined, SPG leading #, Plat). Points and Nights added to total; Account Activity doesn't show the actual stay (as others have reported). I thought that was pretty quick, though.
Sep 6, 2018, 1:36 pm
#201
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
[QUOTE=RogerD408;30174190]
In my case, pre-Aug 18, I was at 780 SPG LT nights, 345 Marriott LT nights and 55 SPG YTD nights. On Aug 18, I had 835 SPG LT nights, 345 Marriott LT nights and 55 SPG YTD nights. I have not combined my accounts. As of last night, I dropped back to 780 SPG LT nights, 345 Marriott LT nights and 55 SPG YTD nights. (I didn't want to give the exact numbers, but this is close enough.)
Are you saying that your pre-merge SPG LT nights was showing as correct and then when you combined your YTD nights got added in? I haven't combined and ever since the merge my SPG account showed my LT nights increased by my YTD nights. Last night that got updated and my SPG LT nights are now correct and I still haven't combined my accounts. There's more work to be done, so I'm holding off combining accounts.
Sep 6, 2018, 5:44 pm
#202
Join Date: Feb 2002
Posts: 3,904
I stayed at the Ritz Carlton Hong Kong Aug 29-31. It seems the points posted (I think) but doesn't show up in the activity page.
Has anyone had that happen?
Also, I redeemed a night at the Courtyard Tokyo Station. It seems to have deducted the points from the total but does not show up in activity.
Again, is that a known problem?
Has anyone had that happen?
Also, I redeemed a night at the Courtyard Tokyo Station. It seems to have deducted the points from the total but does not show up in activity.
Again, is that a known problem?
Sep 6, 2018, 5:51 pm
#203
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
A missing stay from July has still not posted, but the Activity page is now up to date with the post merger stays. Some points mistakes, but all the entries are there.
Sep 6, 2018, 7:41 pm
#204
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
Five stays since the merge. Nights are now correct. While points have increased I can't check for accuracy as nothing has posted in Activity.
It would be nice if they posted as I would then be Platinum.
It would be nice if they posted as I would then be Platinum.
Sep 6, 2018, 7:53 pm
#205
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,468
My activity updated today and confirmed to me that I wasn't awarded points correctly for recent stays. After two hours on the phone I managed to get Marriott to fix the fact that I only got points for one room for several two room reservations, and a missing stay got posted. They gave me 10k extra points for my troubles which is nice I suppose. Unfortunately, they also told me they'd take care of getting my 60k points back for a cancelled SPG reservation and offered to let me hang up since it'd been so long, but those haven't come back so I suspect I'll be making another lengthy call tomorrow.
Also my lifetime nights went down by 6. Not sure if they revoked some SPG credit card nights or something but I can't be bothered with it so I'll probably just accept that those are gone forever now. On the other hand, I got night credit for two rooms on a recent SPG stay so I guess I should be happy if I can get away with that.
Also my lifetime nights went down by 6. Not sure if they revoked some SPG credit card nights or something but I can't be bothered with it so I'll probably just accept that those are gone forever now. On the other hand, I got night credit for two rooms on a recent SPG stay so I guess I should be happy if I can get away with that.
Sep 6, 2018, 8:23 pm
#207
Original Poster
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
Account activity and details are now displaying online, wow!!
I guess the Marriott IT folks must be football fans and wanted the stay issues and account activity finished and fixed before the NFL game tonight....luckily the game start was delayed an hour.
Time for some Marriott NFL twitter points
I guess the Marriott IT folks must be football fans and wanted the stay issues and account activity finished and fixed before the NFL game tonight....luckily the game start was delayed an hour.
Time for some Marriott NFL twitter points
Sep 6, 2018, 8:30 pm
#208
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Account activity and details are now displaying online, wow!!
I guess the Marriott IT folks must be football fans and wanted the stay issues and account activity finished and fixed before the NFL game tonight....luckily the game start was delayed an hour.
Time for some Marriott NFL twitter points
I guess the Marriott IT folks must be football fans and wanted the stay issues and account activity finished and fixed before the NFL game tonight....luckily the game start was delayed an hour.
Time for some Marriott NFL twitter points
Sep 6, 2018, 8:36 pm
#209
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I heard from my friend that stay fairly recently his stay is posted. Not sure what's the problem