Experience with stays posting after Aug 18th merge date
Aug 29, 2018, 8:38 am
#77
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott Amb/LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 522
This happened yesterday with a checkout from the 26th. I was hoping to see it fixed today but it still looks the same. At least I got the points/nights which is more than I can say for a lot of prior stays from the last several months. All of my chase card points for the month also posted a few days ago.
Aug 29, 2018, 9:03 am
#78
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 722
This happened yesterday with a checkout from the 26th. I was hoping to see it fixed today but it still looks the same. At least I got the points/nights which is more than I can say for a lot of prior stays from the last several months. All of my chase card points for the month also posted a few days ago.
Aug 29, 2018, 9:05 am
#79
Original Poster
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
I received an email today from Marriott with Bonus Confirmation in title, message says you’ve received 500 bonus points from last Hotel I stayed at.
Assume this is 500 point platinum amentity that posted to my account yesterday?
No account details posted yet to see.
I really don’t get all the effort required to make the “system” send me an email about my bonus points when they can’t get stays posted and displaying properly yet.
Forget these dumb emails, get our past stays, nights and points posted and displayed for us to see FIRST then make the system “fancy” with these kind of alert emails once everything else is working right.
Totally backward priority list of issues to fix in what order.
Assume this is 500 point platinum amentity that posted to my account yesterday?
No account details posted yet to see.
I really don’t get all the effort required to make the “system” send me an email about my bonus points when they can’t get stays posted and displaying properly yet.
Forget these dumb emails, get our past stays, nights and points posted and displayed for us to see FIRST then make the system “fancy” with these kind of alert emails once everything else is working right.
Totally backward priority list of issues to fix in what order.
Last edited by Bigshaker; Aug 29, 2018 at 9:13 am
Aug 29, 2018, 9:58 am
#81
Join Date: Jun 2008
Location: Chicago
Programs: United GS MM, Hilton LT Diamond, Hyatt Globalist, Marriott Ambassador
Posts: 229
I had a recent stay 8/10-8/25 in Santiago and 14 additional nights posted yesterday to my YTD and LT totals, but it should have been 15 nights, my points total has increased twice in the past 2 days, but there's no details behind the increases as my activity screen isn't showing any stay or points posting details.
Aug 29, 2018, 10:18 am
#82
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
No. I even used my new SPG # thinking it would prove helpful. However, it wasn't.
Checkout on Aug 25 hasn't posted.
However I did receive my Amex cc points on Aug 25, so that's a start.
Checkout on Aug 25 hasn't posted.
However I did receive my Amex cc points on Aug 25, so that's a start.
Aug 29, 2018, 10:23 am
#83
Join Date: Dec 2007
Location: SAN / CLD / SNA
Programs: 2mm+ UAL | Lifetime Titanium Marriott | Globalist Hyatt | SpireElite IHG
Posts: 262
I was bold enough to have a 2room stay at a property literally ON the day of the system turnover (17-18Aug)
Took 10days to post, but is there now.
Took 10days to post, but is there now.
Aug 29, 2018, 11:12 am
#86
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,308
Yes, a 3 night stay from 20-23 Aug posted for me on Monday 27th. I did NOT use my new SPG#; it was a pre 8/18 marriott.com reservation.
It does not appear as a line item in Account Activity - but it's included in the total points and total nights figures (on website and SPG app).
It does not appear as a line item in Account Activity - but it's included in the total points and total nights figures (on website and SPG app).
Aug 29, 2018, 11:18 am
#87
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I received an email today from Marriott with Bonus Confirmation in title, message says you’ve received 500 bonus points from last Hotel I stayed at.
Assume this is 500 point platinum amentity that posted to my account yesterday?
No account details posted yet to see.
I really don’t get all the effort required to make the “system” send me an email about my bonus points when they can’t get stays posted and displaying properly yet.
Forget these dumb emails, get our past stays, nights and points posted and displayed for us to see FIRST then make the system “fancy” with these kind of alert emails once everything else is working right.
Totally backward priority list of issues to fix in what order.
Assume this is 500 point platinum amentity that posted to my account yesterday?
No account details posted yet to see.
I really don’t get all the effort required to make the “system” send me an email about my bonus points when they can’t get stays posted and displaying properly yet.
Forget these dumb emails, get our past stays, nights and points posted and displayed for us to see FIRST then make the system “fancy” with these kind of alert emails once everything else is working right.
Totally backward priority list of issues to fix in what order.
Aug 29, 2018, 11:22 am
#88
Join Date: Mar 2017
Programs: American Airlines, Marriott, Hertz, Avis
Posts: 143
My stay from Aug 14-17 hasn't appeared yet, and as of this afternoon my reservations have disappeared as well.
I made a new res this morning and all had looked okie then.
Things are definitely still shaking out.
I made a new res this morning and all had looked okie then.
Things are definitely still shaking out.
Aug 29, 2018, 11:27 am
#89
Join Date: Dec 2016
Programs: Delta Gold, Eurobonus Diamond, Hilton Diamond, SPG Platinum, Marriott Platinum, Hyatt Gold
Posts: 46
A 3-room SPG stay from August 7-11 that posted correctly (night credit for all 3 rooms) in SPG before the move brought my SPG total for the year to 60 nights. Then I had a 3-room Marriott stay from August 19-21, which I expect should only get credit for 1 room's nights.
The SPG stay still shows all nights listed but my annual combined total is now 57 nights. And that's when I can get in to my account, which is rare. It usually tells me my password is invalid but I can't change it.
Participation trophies for everyone!
The SPG stay still shows all nights listed but my annual combined total is now 57 nights. And that's when I can get in to my account, which is rare. It usually tells me my password is invalid but I can't change it.
Participation trophies for everyone!
Last edited by alltforsverige; Aug 29, 2018 at 11:28 am Reason: Typo
Aug 29, 2018, 11:32 am
#90
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Different teams trying to fix different problems. Someone made sure that you can make and see reservations on the app from the SPG system ... but inadvertently killed the connection to the MR system.
I can feel the yelling ....
But all my points are there, my lifetime status is right, my current status is right, my nights ytd is only a couple off (that's from the SPG side), my lifetime nights look about right, and my ytd spend looks about right. Plus, I made reservations for both MR and SPG properties that show up on the website (only SPG properties on the app). And my suite upgrade for my next stay is showing before my arrival.
Last edited by C17PSGR; Aug 29, 2018 at 11:41 am