Post-merger status not recognized in Bangkok
Aug 25, 2018, 6:29 am
#1
Original Poster
Join Date: Jul 2013
Location: SF Bay Area
Programs: United, AA, KrisFlyer
Posts: 179
Post-merger status not recognized in Bangkok
Backround
Prior to the trip we are presently on, my wife and I had 16 nights at SPG hotels on previous stays. This trip, prior to our present stay (4 nights in Bangkok at the Four Points), we had four other nights at the same Bangkok Four Points and 8 nights at the Four Points in Singapore. So, as we checked in for this stay, we should have had 28 nights credit, which I thought meant we were SPG Gold. Nope. Despite having my wife’s record number, the system showed no night stays at all, not even the 16 prior to this trip. So, we weren’t given much of a welcome at all and got a pretty sad room to boot.
I’m not sure if it’s just this hotel or not because during our stay in Sing, we were invited to a cocktail reception celebrating the combining of the two programs, precisely because we had more 5han 25 nights. To say we’re disappointed is an understatement. Maybe it’s a system glitch or maybe Marriot/SPG wants my loyalty, but isn’t willing to return that loyalty.
we’re coming back to BKK in November and had been considering an upgrade to the Westin. Now, we’re seriously considering either the Radisson Blu or the Intercontinental.
Am I incorrect in my assessment that 25 nights should have at least earned us a “Thanks SPG” member instead of being treated like something the cat dragged in?
Prior to the trip we are presently on, my wife and I had 16 nights at SPG hotels on previous stays. This trip, prior to our present stay (4 nights in Bangkok at the Four Points), we had four other nights at the same Bangkok Four Points and 8 nights at the Four Points in Singapore. So, as we checked in for this stay, we should have had 28 nights credit, which I thought meant we were SPG Gold. Nope. Despite having my wife’s record number, the system showed no night stays at all, not even the 16 prior to this trip. So, we weren’t given much of a welcome at all and got a pretty sad room to boot.
I’m not sure if it’s just this hotel or not because during our stay in Sing, we were invited to a cocktail reception celebrating the combining of the two programs, precisely because we had more 5han 25 nights. To say we’re disappointed is an understatement. Maybe it’s a system glitch or maybe Marriot/SPG wants my loyalty, but isn’t willing to return that loyalty.
we’re coming back to BKK in November and had been considering an upgrade to the Westin. Now, we’re seriously considering either the Radisson Blu or the Intercontinental.
Am I incorrect in my assessment that 25 nights should have at least earned us a “Thanks SPG” member instead of being treated like something the cat dragged in?
Aug 25, 2018, 7:01 am
#3
Original Poster
Join Date: Jul 2013
Location: SF Bay Area
Programs: United, AA, KrisFlyer
Posts: 179
At previous stays, we’ve had beverages and upgraded rooms. Even here, we’ve had extra bottled water before. We asked about a room upgrade and were specifically told we didn’t qualify. Yet at Singapore, they upgraded us to a river view room because of our status.
Aug 25, 2018, 7:13 am
#4
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
I don't think there's a single program where 28 nights = room upgrades (be it suites or even views)
Asian properties often go above and beyond (relative to say US ones)...just think of it as you received a nice benefit before that you didn't technically deserve
Asian properties often go above and beyond (relative to say US ones)...just think of it as you received a nice benefit before that you didn't technically deserve
Aug 25, 2018, 8:42 am
#5
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Backround
Prior to the trip we are presently on, my wife and I had 16 nights at SPG hotels on previous stays. This trip, prior to our present stay (4 nights in Bangkok at the Four Points), we had four other nights at the same Bangkok Four Points and 8 nights at the Four Points in Singapore. So, as we checked in for this stay, we should have had 28 nights credit, which I thought meant we were SPG Gold. Nope. Despite having my wife’s record number, the system showed no night stays at all, not even the 16 prior to this trip. So, we weren’t given much of a welcome at all and got a pretty sad room to boot.
I’m not sure if it’s just this hotel or not because during our stay in Sing, we were invited to a cocktail reception celebrating the combining of the two programs, precisely because we had more 5han 25 nights. To say we’re disappointed is an understatement. Maybe it’s a system glitch or maybe Marriot/SPG wants my loyalty, but isn’t willing to return that loyalty.
we’re coming back to BKK in November and had been considering an upgrade to the Westin. Now, we’re seriously considering either the Radisson Blu or the Intercontinental.
Am I incorrect in my assessment that 25 nights should have at least earned us a “Thanks SPG” member instead of being treated like something the cat dragged in?
Prior to the trip we are presently on, my wife and I had 16 nights at SPG hotels on previous stays. This trip, prior to our present stay (4 nights in Bangkok at the Four Points), we had four other nights at the same Bangkok Four Points and 8 nights at the Four Points in Singapore. So, as we checked in for this stay, we should have had 28 nights credit, which I thought meant we were SPG Gold. Nope. Despite having my wife’s record number, the system showed no night stays at all, not even the 16 prior to this trip. So, we weren’t given much of a welcome at all and got a pretty sad room to boot.
I’m not sure if it’s just this hotel or not because during our stay in Sing, we were invited to a cocktail reception celebrating the combining of the two programs, precisely because we had more 5han 25 nights. To say we’re disappointed is an understatement. Maybe it’s a system glitch or maybe Marriot/SPG wants my loyalty, but isn’t willing to return that loyalty.
we’re coming back to BKK in November and had been considering an upgrade to the Westin. Now, we’re seriously considering either the Radisson Blu or the Intercontinental.
Am I incorrect in my assessment that 25 nights should have at least earned us a “Thanks SPG” member instead of being treated like something the cat dragged in?
Aug 25, 2018, 10:23 am
#6
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,404
Backround
Prior to the trip we are presently on, my wife and I had 16 nights at SPG hotels on previous stays. This trip, prior to our present stay (4 nights in Bangkok at the Four Points), we had four other nights at the same Bangkok Four Points and 8 nights at the Four Points in Singapore. So, as we checked in for this stay, we should have had 28 nights credit, which I thought meant we were SPG Gold. Nope. Despite having my wife’s record number, the system showed no night stays at all, not even the 16 prior to this trip. So, we weren’t given much of a welcome at all and got a pretty sad room to boot.
I’m not sure if it’s just this hotel or not because during our stay in Sing, we were invited to a cocktail reception celebrating the combining of the two programs, precisely because we had more 5han 25 nights. To say we’re disappointed is an understatement. Maybe it’s a system glitch or maybe Marriot/SPG wants my loyalty, but isn’t willing to return that loyalty.
we’re coming back to BKK in November and had been considering an upgrade to the Westin. Now, we’re seriously considering either the Radisson Blu or the Intercontinental.
Am I incorrect in my assessment that 25 nights should have at least earned us a “Thanks SPG” member instead of being treated like something the cat dragged in?
Prior to the trip we are presently on, my wife and I had 16 nights at SPG hotels on previous stays. This trip, prior to our present stay (4 nights in Bangkok at the Four Points), we had four other nights at the same Bangkok Four Points and 8 nights at the Four Points in Singapore. So, as we checked in for this stay, we should have had 28 nights credit, which I thought meant we were SPG Gold. Nope. Despite having my wife’s record number, the system showed no night stays at all, not even the 16 prior to this trip. So, we weren’t given much of a welcome at all and got a pretty sad room to boot.
I’m not sure if it’s just this hotel or not because during our stay in Sing, we were invited to a cocktail reception celebrating the combining of the two programs, precisely because we had more 5han 25 nights. To say we’re disappointed is an understatement. Maybe it’s a system glitch or maybe Marriot/SPG wants my loyalty, but isn’t willing to return that loyalty.
we’re coming back to BKK in November and had been considering an upgrade to the Westin. Now, we’re seriously considering either the Radisson Blu or the Intercontinental.
Am I incorrect in my assessment that 25 nights should have at least earned us a “Thanks SPG” member instead of being treated like something the cat dragged in?
I'm confused. You seem to have had 16 nights at the start of the trip, which would be Silver level and not qualify you for much beyond a thanks for your elite status and maybe a few more points. You had three stays of 4, 4, and 8 or 16 total additional nights, although I'm not sure what order. Even if the 8 nights were first, that would give you only 24 nights, which is still Silver. At best, the first of these three stays would have posted before your check in for the last one, assuming that they were consecutive. Status is based on the nights that have already posted to your account at check in, not stays that you've completed but haven't appeared in your account yet and certainly not future reservations.
Aug 25, 2018, 11:30 am
#7
Join Date: Apr 2006
Location: DUB/YHZ/PVD
Programs: AF Plat, SPG Titanium
Posts: 534
Heck, they were even supposed to give enhanced rooms to Preferred Guest Plus members, which was free with AAA, etc. although that was a little toucher.
Aug 25, 2018, 11:32 am
#8
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Location: MEM
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Posts: 5,431
I'm confused. You seem to have had 16 nights at the start of the trip, which would be Silver level and not qualify you for much beyond a thanks for your elite status and maybe a few more points. You had three stays of 4, 4, and 8 or 16 total additional nights, although I'm not sure what order. Even if the 8 nights were first, that would give you only 24 nights, which is still Silver. At best, the first of these three stays would have posted before your check in for the last one, assuming that they were consecutive. Status is based on the nights that have already posted to your account at check in, not stays that you've completed but haven't appeared in your account yet and certainly not future reservations.
they had 16 nights.
they're currently on a 4 night stay.
Before the 4 night stay, they had a 8-night and a 4-night stay, 12 additional nights.
16+12=28.
Aug 25, 2018, 11:37 am
#9
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
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Posts: 5,234
Exactly. Also ... even if your trip wasn't in the middle of integrating the programs, nights don't immediately post when you check out and could take a few days to a week. Even then, an upgrade for someone at a lower tier could be very limited and depend on whether there are others at higher tiers. Additionally, upgrades at a Four Points might be pretty limited anyway since I presume most of the rooms are the same.
Aug 25, 2018, 11:38 am
#10
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Join Date: Sep 2009
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Aug 25, 2018, 2:57 pm
#11
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Eh? Starwood offered enhanced rooms to 25 night golds for as long as I can remember. The vast majority of the time this could be a substantially better room.
Heck, they were even supposed to give enhanced rooms to Preferred Guest Plus members, which was free with AAA, etc. although that was a little toucher.
Heck, they were even supposed to give enhanced rooms to Preferred Guest Plus members, which was free with AAA, etc. although that was a little toucher.