Recent hotel stays not showing up (SPG member)
Aug 24, 2018, 10:56 am
#4
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I had stays that were showing before August 18 that aren't there any more, although my points are correct. It's annoying but I'm sure they'll have it caught up soon and there is no impact to me in the delay. Of course, I'll wait to combine until both the MR and SPG accounts are straight.
Aug 25, 2018, 12:22 am
#5
Join Date: Sep 2017
Posts: 575
Haven't had stays post for the past 3 weeks. 12 total night's individually! I hope they post or I am going to have to do probably a 2 hour phone call with them to get posted. If they continue to not post I might as well set a full day aside!
Aug 25, 2018, 11:16 am
#6
Join Date: Sep 2000
Location: MCO
Programs: Marriott Lifetime Platinum / Titanium, AA Executive Platinum
Posts: 959
This is also true of my account, there are two issues:
1) the last few weeks prior to the merger do not show up in account history, but my total points correctly include them. I screen shotted both accounts before the merger. I was told they are working on migrating this.
2) I have had two stays since the merger and nothing has showed up at all. The rep tried to find and manually post one but could not. I’ll have to wait to see if they post in a week or so, and if not, call back. Thankfully my current status is not dependent on these posting, but I would like to have the points soon.
1) the last few weeks prior to the merger do not show up in account history, but my total points correctly include them. I screen shotted both accounts before the merger. I was told they are working on migrating this.
2) I have had two stays since the merger and nothing has showed up at all. The rep tried to find and manually post one but could not. I’ll have to wait to see if they post in a week or so, and if not, call back. Thankfully my current status is not dependent on these posting, but I would like to have the points soon.
