Want to rebook SPG hotel under new rate..
Aug 23, 2018, 3:06 pm
#1
Original Poster
Join Date: Jun 2016
Posts: 56
Want to rebook SPG hotel under new rate..
Booked an SPG hotel months ago for five nights, translating to 192.000 Marriott points. Well it would now cost 140,000.
It is currently fully booked up as it is a smaller hotel. I called SPG and the reps refuse to do any sort of manual adjustment. My question is.. if I cancel will the room show up as available immediately? Will I risk losing the room altogether? It's such a large amount of points that I really don't want to waste them here but losing the room would really suck.
It is currently fully booked up as it is a smaller hotel. I called SPG and the reps refuse to do any sort of manual adjustment. My question is.. if I cancel will the room show up as available immediately? Will I risk losing the room altogether? It's such a large amount of points that I really don't want to waste them here but losing the room would really suck.
Aug 23, 2018, 3:17 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,168
Booked an SPG hotel months ago for five nights, translating to 192.000 Marriott points. Well it would now cost 140,000.
It is currently fully booked up as it is a smaller hotel. I called SPG and the reps refuse to do any sort of manual adjustment. My question is.. if I cancel will the room show up as available immediately? Will I risk losing the room altogether? It's such a large amount of points that I really don't want to waste them here but losing the room would really suck.
It is currently fully booked up as it is a smaller hotel. I called SPG and the reps refuse to do any sort of manual adjustment. My question is.. if I cancel will the room show up as available immediately? Will I risk losing the room altogether? It's such a large amount of points that I really don't want to waste them here but losing the room would really suck.
I have an Ambassador and she already said she's been told not to touch these until next week, so that should tell you something...
Aug 23, 2018, 3:26 pm
#3
Original Poster
Join Date: Jun 2016
Posts: 56
Don't cancel UNLESS you can immediately re-book w/o the points going back into your account (as in, you have another 140K sitting around), as there have been plenty of reports of the points not going back in.
I have an Ambassador and she already said she's been told not to touch these until next week, so that should tell you something...
I have an Ambassador and she already said she's been told not to touch these until next week, so that should tell you something...
I think I may wait the week as the ambassador suggested.. just to give them time to work out any additional glitches.
Aug 23, 2018, 3:28 pm
#4
Join Date: Jan 2010
Location: Laguna Beach, CA
Programs: SPG Gold, HHonors Gold, Hyatt Diamond
Posts: 363
I'm interested in this as well -- I had a few bookings for example at the St. Regis Florence at 375k for 5 nights, wondering if I could get any points back. But the stay is in 2 weeks and I wouldn't want to risk cancelling and rebooking in case they don't put it back in the booking pool.
Would help to take the sting off the travel package fiasco if I could get some points back.
Would help to take the sting off the travel package fiasco if I could get some points back.
Aug 23, 2018, 3:36 pm
#5
Join Date: Sep 2002
Programs: Marriott Ambassador elite & lifetime Titanium, Hyatt Globalist, Emirates Plat, Flying Blue Plat
Posts: 236
Booked an SPG hotel months ago for five nights, translating to 192.000 Marriott points. Well it would now cost 140,000.
It is currently fully booked up as it is a smaller hotel. I called SPG and the reps refuse to do any sort of manual adjustment. My question is.. if I cancel will the room show up as available immediately? Will I risk losing the room altogether? It's such a large amount of points that I really don't want to waste them here but losing the room would really suck.
It is currently fully booked up as it is a smaller hotel. I called SPG and the reps refuse to do any sort of manual adjustment. My question is.. if I cancel will the room show up as available immediately? Will I risk losing the room altogether? It's such a large amount of points that I really don't want to waste them here but losing the room would really suck.
Last edited by josep; Aug 23, 2018 at 3:51 pm
Aug 23, 2018, 3:53 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,168
I'm interested in this as well -- I had a few bookings for example at the St. Regis Florence at 375k for 5 nights, wondering if I could get any points back. But the stay is in 2 weeks and I wouldn't want to risk cancelling and rebooking in case they don't put it back in the booking pool.
Would help to take the sting off the travel package fiasco if I could get some points back.
Would help to take the sting off the travel package fiasco if I could get some points back.
fortunately not til next MayI do feel sorry for anyone who has one of these w/in the next week...
Aug 23, 2018, 4:15 pm
#7
Original Poster
Join Date: Jun 2016
Posts: 56
Yeah my stay starts September 6th so the clock is ticking. Hoping by then they'll be able to help. Think I get a full refund if I cancel before September 2nd though so... Basically a week to give this a shot. I'd say it's not worth the risk but we're talking about a lot of points here.
Aug 23, 2018, 5:42 pm
#8
Join Date: Aug 2014
Programs: SPG Platinum, AC 25k
Posts: 64
book a new reservation and you dont need the points with Marriott to book and order certificates. then cancel old reservation, call in ask agent to order certificates.
i called in for my reservation they had manually adjusted the points and credited back the difference, that's the other option. call the platinum support line.
i called in for my reservation they had manually adjusted the points and credited back the difference, that's the other option. call the platinum support line.
Aug 23, 2018, 5:58 pm
#9
Join Date: Jan 2010
Location: Laguna Beach, CA
Programs: SPG Gold, HHonors Gold, Hyatt Diamond
Posts: 363
book a new reservation and you dont need the points with Marriott to book and order certificates. then cancel old reservation, call in ask agent to order certificates.
i called in for my reservation they had manually adjusted the points and credited back the difference, that's the other option. call the platinum support line.
i called in for my reservation they had manually adjusted the points and credited back the difference, that's the other option. call the platinum support line.
Aug 23, 2018, 6:45 pm
#10
Original Poster
Join Date: Jun 2016
Posts: 56
Well it looks like the day before has one room available. Seems like I can't change the reservation online but what if I call to try to adjust the dates? Maybe doing that would prompt the new rate? And then going back to the current dates after...
May be worth a try to call in and do that tomorrow.
Aug 25, 2018, 7:26 am
#11
Original Poster
Join Date: Jun 2016
Posts: 56
Just to give an update I called a rep this morning, and he said he can't do anything. I then called back seconds later thinking of a different plan of attack. I first asked if it was any way possible for her to credit me the points and she said... Actually yes. So she did it and I got 52,000 points for my troubles. That's kind of awesome.
Aug 25, 2018, 9:22 am
#13
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Here is my experience attempting to adjust existing Starwood awards:
https://www.flyertalk.com/forum/marr...l#post30126185
I have been told that it will take 3 to 4 days for points from adjusted Starwood bookings to be returned to my account. This is from a booking made when it cost 35,000 SPG points and now costs 60,000 Marriott points. The agent had me on hold for more than 30 minutes to make the adjustment. I am unable to see anything on my side. The booking continues to show the points that were taken when the booking was made. Although I was given the 3 to 4 day marker, I was told it would happen when the hotel "syncs" to the Marriott platform.
https://www.flyertalk.com/forum/marr...l#post30126185
I have been told that it will take 3 to 4 days for points from adjusted Starwood bookings to be returned to my account. This is from a booking made when it cost 35,000 SPG points and now costs 60,000 Marriott points. The agent had me on hold for more than 30 minutes to make the adjustment. I am unable to see anything on my side. The booking continues to show the points that were taken when the booking was made. Although I was given the 3 to 4 day marker, I was told it would happen when the hotel "syncs" to the Marriott platform.
Aug 28, 2018, 2:44 pm
#14
Join Date: Jan 2010
Location: Laguna Beach, CA
Programs: SPG Gold, HHonors Gold, Hyatt Diamond
Posts: 363
Just to give an update I called a rep this morning, and he said he can't do anything. I then called back seconds later thinking of a different plan of attack. I first asked if it was any way possible for her to credit me the points and she said... Actually yes. So she did it and I got 52,000 points for my troubles. That's kind of awesome.
I called the SPG line a few days ago, the guy seemed to know what he was doing, but said he couldn't do it because it was an international property. So he said try calling in a couple days.
I called today (again SPG line since they are SPG hotels), the first rep couldn't understand the math, so she sent me to a supervisor who said they would have to do it manually but can't right now, try calling in a couple days.
At this point it's difficult to wait on hold 30-40 minutes at a time, and will be near impossible once I start traveling in a few days.