Warning - do not cancel SPG points bookings yet
Oct 17, 2018, 5:57 am
#136
Join Date: Mar 2010
Posts: 468
I would like to modify an existing SPG reservation to add an additional night. The current number of points for a stay that length is exactly the same as the number of points needed to book the shorter reservation originally.
I am unsure if I should attempt to modify my reservation online as I don’t know if that process just adds the night or necessities a cancellation of existing reservation and subsequent rebooking.
Does anyone know offhand? I just thought I would ask before trying online modification or calling in.
Thanks
I am unsure if I should attempt to modify my reservation online as I don’t know if that process just adds the night or necessities a cancellation of existing reservation and subsequent rebooking.
Does anyone know offhand? I just thought I would ask before trying online modification or calling in.
Thanks
Oct 24, 2018, 10:24 am
#138
Join Date: Jul 2005
Location: CHI
Programs: SPG LIfetime Plat, IHG Platinum, Hyatt Wannabe, Hilton Silver, UA Gold
Posts: 392
It took a month and a couple inquiries, but the 25K points were returned to my account from my September cancellation.
In the meantime, I've cancelled other rewards and the points were immediately returned.
I guess I'd just chalk this up to "merger pains" (thinking specifically about new account number and such) and possibly timing of the cancellation.
In the meantime, I've cancelled other rewards and the points were immediately returned.
I guess I'd just chalk this up to "merger pains" (thinking specifically about new account number and such) and possibly timing of the cancellation.
Oct 26, 2018, 3:24 pm
#139
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Data point: I had my Ambassador cancel my StR Princeville award reservation for a junior suite for 5 nights...and within a few minutes after receiving that confirmation email, the 720K points were back in my account.
It feels like Marriott IT may finally be getting on top of the issues!
It feels like Marriott IT may finally be getting on top of the issues!
Nov 7, 2018, 8:36 am
#140
Join Date: Apr 2015
Programs: DL Plat; SPG Plat
Posts: 60
I cancelled a reservation a few days ago and am having this same issue...points have not re-posted, and I really need them to make a new reservation. Been on hold with SPG for about a half hour already. They claim they did re-deposit them, but they definitely did not. Apparently this is still an issue
