All together now -- Continuing technical issues from the legacy SPG forum
Aug 21, 2018, 6:31 pm
#16
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
My wife has not been able to log in in her SPG account. Anybody else with that issue? Should she start worrying?
Edited to say that problem is solved. She used the reset password function, in the link provided she input her name and the same password and it worked. The good news is that the points she won at a spin wheel game that was in the lobby of the Westin we stayed last week were in her account. She thought those would never show up. Now if the points for our stay could post, we could go on to the next step: combining the SPG and Marriott accounts.
Edited to say that problem is solved. She used the reset password function, in the link provided she input her name and the same password and it worked. The good news is that the points she won at a spin wheel game that was in the lobby of the Westin we stayed last week were in her account. She thought those would never show up. Now if the points for our stay could post, we could go on to the next step: combining the SPG and Marriott accounts.
Last edited by StuckinITH; Aug 21, 2018 at 7:00 pm
Aug 21, 2018, 6:38 pm
#17
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Aug 21, 2018, 6:42 pm
#18
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
Is that true? Why on earth not? Those two lines of code should not have been hard. Or just one more example of Marriott showing dislike of SPG elites?
Aug 21, 2018, 6:54 pm
#19
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
Aug 21, 2018, 7:05 pm
#20
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
- For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).
- For members whose accounts are still displaying incorrect Lifetime Elite status, we expect this issue to be resolved over the next week. However, while Lifetime Elite status may be displaying incorrectly, members’ current Elite status and benefits should be correct. As a reminder, SPG members who qualify for Lifetime Platinum Premier in 2018 will receive notice of their achievement in January 2019.
I'm not clear on the bold part. In my case, my lifetime elite status will be a higher status than what I have earned annually for this year so far. Are you saying my status should tonight show correctly as what the LT status ought to be, but with the LT status not shown? Or do I need to wait until my LT status updates next week before my current status updates?
My next stay is in 10 days, would be nice to have my new status before then.
Aug 21, 2018, 7:07 pm
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Aug 21, 2018, 7:10 pm
#22
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
Aug 21, 2018, 7:44 pm
#23
Join Date: Nov 2013
Programs: NZ
Posts: 1,549
I successfully combined my accounts, although I was only given the option from the MR side (which was no big deal as I am fairly new to SPG/MR so I didn't really care which number I kept).
My points balances and status were correct and combined correctly. The only odd thing was that on the SPG side my Lifetime Status Nights had doubled and they combined as doubled. It will be interesting to see if this gets rectified.
They say it takes 72 hours for the SPG stay data to transfer over, so I will monitor for that happening.
I will need to do an Airline points transfer soon. Anyone tried that since the merge?. Feeling nervous!!
My points balances and status were correct and combined correctly. The only odd thing was that on the SPG side my Lifetime Status Nights had doubled and they combined as doubled. It will be interesting to see if this gets rectified.
They say it takes 72 hours for the SPG stay data to transfer over, so I will monitor for that happening.
I will need to do an Airline points transfer soon. Anyone tried that since the merge?. Feeling nervous!!
Aug 21, 2018, 8:12 pm
#24
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
I must have misunderstood - I thought the 2019 applied if the merged accounts resulted in LTPP - but that SPGs north of 750 now would get it instantly. Guess that would have made too much sense and Marriott would have missed another opportunity to show distain for the SPG elites
Aug 21, 2018, 8:12 pm
#25
Join Date: Jan 2016
Location: SFO
Programs: AA PP, OZ *G, Hyatt Expl, Marriott Gold, Lots of Ex-statuses
Posts: 318
It has been pretty smooth overall given the scale of the merger. I'm impressed they had their booking systems back online so fast as that is their #1 priority. There will definitely be hiccups for a while but I'm happy with how it went overall.
Aug 21, 2018, 8:19 pm
#26
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
And quite likely the merging of databases was actually more of an import, so it could have been done during that process.
I haven't coded anything in quite a while - but I have a bout 200 software developers working for me and in my professional opinion - this can't have been that hard
Aug 21, 2018, 9:52 pm
#27
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
Aug 21, 2018, 10:50 pm
#28
Join Date: Sep 2011
Location: Dallas, TX
Programs: UA 1K, AA EXP, Marriott LtP, Hilton Diamond, Hertz PC
Posts: 43
So can someone explain the difference between the Annual Choice Benefits at 50 Nights and at 75 nights? Does that mean when you hit 75 nights you can choose another 5 suite night awards?
Aug 21, 2018, 11:32 pm
#29
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Having several problems with the transition.
1. Nights for this year is not correct. Missing a total of 31 nights.
2. Cancelled a points reservation and the points have not credit back yet (56K Starpoints = 168K New Points). It's been three days now.
3. Combined accounts and my reservations now have disappeared.
Contacted my Ambassador on the 2nd point above and said to wait until the start of next week. (not sure why as there is certainly an error made when I cancelled the reservation). And yes, it is cancelled and shows as cancelled now.
FYI, I cancelled another points booking and it had deposited correctly into my account.
1. Nights for this year is not correct. Missing a total of 31 nights.
2. Cancelled a points reservation and the points have not credit back yet (56K Starpoints = 168K New Points). It's been three days now.
3. Combined accounts and my reservations now have disappeared.
Contacted my Ambassador on the 2nd point above and said to wait until the start of next week. (not sure why as there is certainly an error made when I cancelled the reservation). And yes, it is cancelled and shows as cancelled now.
FYI, I cancelled another points booking and it had deposited correctly into my account.
Aug 22, 2018, 12:44 am
#30
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932