Refund point difference Cat 7 hotels

Old Aug 21, 18, 11:48 am
  #1  
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Join Date: May 2011
Location: Germany
Programs: SPG Plat (100), HH Diamond
Posts: 71
Refund point difference Cat 7 hotels

I booked the St. Regis NYC before the merger using my points. As the award category changed, I'm now trying to get a refund of the points difference. The hotline now tells me, that a refund is not possible. Did anyone succeed in getting the point difference refunded?
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