Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Apr 30, 2019, 12:52 am
#736
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Hi, sorry this is a bit generic but how 'easy' is it to get a LNF success?
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Apr 30, 2019, 2:06 am
#737
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,089
Hi, sorry this is a bit generic but how 'easy' is it to get a LNF success?
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Apr 30, 2019, 2:30 am
#738
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
Hi, sorry this is a bit generic but how 'easy' is it to get a LNF success?
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
destinations :
SIN/BKK/MAD/LIS/IST/KL
Today i got a funny denied claim, the Marriott operator denied my claim because she compared day by day my compelling site (2 days stay with only one total, so she played with the date to get the daily rate
), then because the cheapest hotel room was spelled differently, she choose another room.Solution ? Escalade this... then I just get my BRG confirmed.
The operator was obviously stretching the rules a little far.
Apr 30, 2019, 3:32 am
#739
Join Date: Feb 2013
Posts: 1,815
All my night are BRG this year.
destinations :
SIN/BKK/MAD/LIS/IST/KL
Today i got a funny denied claim, the Marriott operator denied my claim because she compared day by day my compelling site (2 days stay with only one total, so she played with the date to get the daily rate), then because the cheapest hotel room was spelled differently, she choose another room.
Solution ? Escalade this... then I just get my BRG confirmed.
The operator was obviously stretching the rules a little far.
destinations :
SIN/BKK/MAD/LIS/IST/KL
Today i got a funny denied claim, the Marriott operator denied my claim because she compared day by day my compelling site (2 days stay with only one total, so she played with the date to get the daily rate
), then because the cheapest hotel room was spelled differently, she choose another room.Solution ? Escalade this... then I just get my BRG confirmed.
The operator was obviously stretching the rules a little far.
I usually just email back, but if there is a number to call....
Thanks.
Apr 30, 2019, 3:47 am
#740
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Let's say a Marriott Hotel has non-ref rate $100 and ref rate $120. A competitors website has it $95 and $120 respectively.
Am I able to book the Marriott refundable rate, and then make a note that I am actually comparing their non-ref rates? I prefer not to to have a non-ref rate, LNF rejection.
All my night are BRG this year.
destinations :
SIN/BKK/MAD/LIS/IST/KL
Today i got a funny denied claim, the Marriott operator denied my claim because she compared day by day my compelling site (2 days stay with only one total, so she played with the date to get the daily rate), then because the cheapest hotel room was spelled differently, she choose another room.
Solution ? Escalade this... then I just get my BRG confirmed.
The operator was obviously stretching the rules a little far.
destinations :
SIN/BKK/MAD/LIS/IST/KL
Today i got a funny denied claim, the Marriott operator denied my claim because she compared day by day my compelling site (2 days stay with only one total, so she played with the date to get the daily rate
), then because the cheapest hotel room was spelled differently, she choose another room.Solution ? Escalade this... then I just get my BRG confirmed.
The operator was obviously stretching the rules a little far.
Glad you got it sorted.
Apr 30, 2019, 3:56 am
#741
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
No... but you have 24 hours of free cancellation on prepaid bookings. As long as you don't try over the weekend, you should get a response within 24 hours.
Apr 30, 2019, 5:36 am
#742
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Thank you for pointing that out; sorry I am very unfamiliar with Marriott since I have not stayed in any properties after the SPG takeover. I do miss all those W hotels, and some St Regis properties.
Apr 30, 2019, 8:08 am
#743
Join Date: Jan 2014
Posts: 573
Hi, sorry this is a bit generic but how 'easy' is it to get a LNF success?
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Apr 30, 2019, 8:17 am
#744
Join Date: Aug 2018
Posts: 902
I am also coming from the SPG system and, if anything, I have been having much more success with LNF than ever had with SPG’s BRG. For one, claim processing is fast and efficient. The ability to claim against OTA’s flex rates opened a whole new lot of BRG possibilities, which weren’t there with SPG, farmore than compensating the loss of no longer being able to claim flex against nonflex. And, in my experience, claims are decided in a fair and consistent manner in accordance with the stated rules (which one may disagree with, but are the rules we accept when we file a claim), contrary to SPG where the rules were applied capriciously and arbitrarily.
Apr 30, 2019, 8:32 am
#745
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Hi, sorry this is a bit generic but how 'easy' is it to get a LNF success?
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
Once upon a time I used to be a regular SPG BRG claimer, with 80%+ of my nights were via BRG - and multi years as Platinum.
Is there anything different or that I need to know under Marriott (compared to those SPG days - book flexi rate, submit claim, if denied cancel flexi booking - start again).
- Cancellation policies now have to match.
- Room type must be identical.
- If there is no room available on MAR website, but there is on OTA, too bad. You're out of luck.
- If you are booking multiple nights, unless the OTA gives you a per night price (which they never do), the LNF team will take the average OTA price and compare it to the per night price at MAR, so you will only get 25% off the room nights which are higher than the average price. Not kidding!
- If you want to use some reward nights in combination with a BRG, you won't be allowed. They will modify your BRG request to include the reward night. (Example: I tried to submit a BRG for Wed/Thurs and did a reward night for Good Friday because it was almost double the price. No go. LNF team insisted that I had to BRG all 3 nights.)
- There is no consistency. Two identical BRGs submitted at the same time from 2 different accounts processed by 2 different agents will usually yield 2 different results, one approved, one DENIED.
- The LNF team is very vague about why they DENY BRGs, so can't even make sense of why BRG was denied. They don't like phone calls. Best to just resubmit from scratch and pray that you get a legacy SPG agent.
Apr 30, 2019, 10:01 am
#746
Join Date: Jan 2014
Posts: 573
@ margarita girl : more differences
- we are jumping now on Bali from hotel to hotel and I can't have more claims than 1-2 becouse timeframe 7 days in one area per one claim
- I can't make claims on prepay rates, I don't want play game with my alarm clock when will be this 5min before 24h cancelation time
- I can't make multiple claims giving different OTA pages for one stay
- I have valid LNF stay on RC Langkawi and later my friends want join us and I find again new good OTA prices, claim was denided because I have one valid claim at this same dates at this same hotel.
- not always valid LNF claims change to flex rates
- you can't make second claim if you have one valid claim on flex rate at this same hotel, our booking at 6-10.May flex rate and valid claim we want change our dates to 10-15.May on flex rate and second claim was denide becouse they want combine all dates and first I must cancel first claim and risk that second claim will be aproved.
Apr 30, 2019, 11:58 am
#747
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,269
- Just filed a LNF Claim -
It's been a while since I found a competiting rate that was lower than what the Members Rate was on Marriott so forgive me for asking but wanted to get some thoughts from more experienced LNF'ers.
I would assume this is a valid LNF even though the Cancellation Policy slightly differs? Both are Non-Refundable however Marriott allows 24H cancel whereas Expedia does not and the Expedia rate says "This special discounted rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment."
Standard King Room
Marriott $113.00
Expedia $110.00
It's been a while since I found a competiting rate that was lower than what the Members Rate was on Marriott so forgive me for asking but wanted to get some thoughts from more experienced LNF'ers.
I would assume this is a valid LNF even though the Cancellation Policy slightly differs? Both are Non-Refundable however Marriott allows 24H cancel whereas Expedia does not and the Expedia rate says "This special discounted rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment."
Standard King Room
Marriott $113.00
Expedia $110.00
Apr 30, 2019, 2:23 pm
#748
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
My LNF claim got denied because after the currency conversion they said the price difference is nominal. After the conversion the price difference is $50! Should I just revise and resubmit or email them directly saying that their math is off
Apr 30, 2019, 2:33 pm
#749
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,269
In this case, I would call them and ask the BRG agent to manually calculate the difference.
Apr 30, 2019, 2:35 pm
#750
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281