Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Mar 1, 2019, 10:19 am
#556
Join Date: Jan 2014
Posts: 573
Best Rate LNF is dead, the number of aproved claims in this thread go down to 1-2 per 12 days.
I try a few claims on flex payment and always have answer 'I don't see any offer at this page at your dates or I don't see your prices' on prepay rate I will not check LNF because they don't answer in 24h frame.
For example I want make stay at Ritz-Carlton and Marriot flex price is 440EUR, at tui.com I have 260EUR with all taxes and answer is sorry we don't find this price. This RC don't have club and I don't have breakfast as benefit why I want still book through Marriott network ? If I do via tui.com, mybe next year we will be look at Four Seasons, Banyan Tree. Congratulations and maybe Bonvoy'age'.
I try a few claims on flex payment and always have answer 'I don't see any offer at this page at your dates or I don't see your prices' on prepay rate I will not check LNF because they don't answer in 24h frame.
For example I want make stay at Ritz-Carlton and Marriot flex price is 440EUR, at tui.com I have 260EUR with all taxes and answer is sorry we don't find this price. This RC don't have club and I don't have breakfast as benefit why I want still book through Marriott network ? If I do via tui.com, mybe next year we will be look at Four Seasons, Banyan Tree. Congratulations and maybe Bonvoy'age'.
Mar 1, 2019, 1:15 pm
#557
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
It's pretty disingenuous for Marriott to refuse to acknowledge that a number of their hotels, particularly the recent additions of Westins, Sheratons and Kimptons are offering transparent discounted rates that are 25% lower than Marriott's rates on their website and mobile app.
Mar 1, 2019, 1:33 pm
#558
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,475
LNF/BRG is fading. Marriott is getting good at displaying lowest rates. It is good in a way that you likely receive the lowest rate even if you don't bother to check around other websites.
Mar 1, 2019, 4:21 pm
#559
Join Date: Jan 2014
Posts: 573
TerryK : this is not true I can find better offers than on Marriott pages.
Mar 1, 2019, 6:46 pm
#561
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,974
for me ... 90%. LNF/BRG is far from dead.
Mar 1, 2019, 7:08 pm
#562
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
Its actually very easy to find lower rates. The trick for me is to use a German page that does everything in Euros. Were all the taxes are rolled into the price that shows up. I check it once a day and usually within ten days you are bound to get something lower.
Mar 1, 2019, 7:13 pm
#563
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,974
Mar 1, 2019, 8:57 pm
#564
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 650
very far from dead
Mar 1, 2019, 9:05 pm
#565
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
Same here. I’ve got BRGs for my next 15 stays. The ones I haven’t are for new hotels that haven’t started selling on many of the competing websites yet. If you’re flexible with dates and hotel choice and plan ahead it’s possible. And you’ve got to do the leg work.
Mar 2, 2019, 12:53 am
#566
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,649
that's pretty good....i've gone from almost 100% of my paid stays being brg stays to about 50% now....its gotten harder but brgs are still available....
Mar 2, 2019, 1:58 am
#567
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
Sometimes, last minute stays a few days out can yield results but usually I book months and months in advance.
Mar 2, 2019, 2:07 am
#568
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,649
Mar 2, 2019, 10:24 am
#570
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 650
How many of these accepted BRG's are on prepay rate ?
As Keyser from almost 100% to 30% and main problem is I can't safely complain prepay rates.
As Keyser from almost 100% to 30% and main problem is I can't safely complain prepay rates.
I also have sometime 3 BRG for 3 different hotel in the same city, then when they are all confirmed, I take the most convenient price/quality & previous experience.
New hotel usually cannot be BRG, because lack of providers.
Last edited by GalaxyChris; Mar 2, 2019 at 9:44 pm