Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
May 11, 2019, 11:43 pm
#796
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
alll the Marriott prepaid rate now includes: "non-refundable if cancelled more than 1 day after booking, no changes" so technically you can still cancel free of charge within 2 days........ will LNF team allow this to compete 3rd party non-refundable rate? or it's YMMV?
in above case Marriott member prepaid rate is lower, but Marriott general prepaid rate is higher, will this qualifies?Thanks!
Second, you must book lowest rate for both type of room and type of cancellation.
May 12, 2019, 1:25 am
#797
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I can’t get any claims across because Marriott waits out the rate. In the latest tale, my Westin Grand Vancouver claim was denied because they can’t find the rate. I’ve still found the rate, but it’s $10 more per night. Still cheaper than any rate on the Marriott website, but it will prolly be another 36 hours before they respond. I’m just gonna book a mix between my corporate rate and AAA at this point and call it a year.
May 12, 2019, 5:00 am
#798
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Standard rooms
Hi Any data points on successful comparisons of Standard rooms vs Marriott deluxe room (standard/base room)?
May 12, 2019, 6:24 am
#799
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I have submitted 2 LNFs as of late, the first was actually better than expected. By the time they processed the claim, the agent found and honoured an even lower rate 
.
Marriott hotel name: JW Marriott Marquis Miami
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 351 USD
Lower rate found or reserved: 282 USD
Comparison Rate Used: 221 USD per night inclusive of Tax and Fees
LNF Rate: 147.00 USD per night plus Tax and Fees
Now the 2nd claim I made took more persistence. It was declined at first "At the time your claim was processed, the comparison site was not allowing for a real time reservation to be processed. This is a requirement of the terms and conditions of the program. Since I cannot verify the rate, I am unable to approve your claim." I checked again, the rate was lower and I could in fact make the reservation in real time so I resubmitted the claim. This time the rate increased by the time they processed the claim.
Marriott hotel name: ROYAL PALM SOUTH BEACH MIAMI, A TRIBUTE PORTFOLIO RESORT
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 404 USD
Lower rate found or reserved: 199.85 USD
Comparison Rate Used: $208.90 USD plus taxes and fees
LNF Rate: $156.68 USD plus taxes and fees
Now we have to decide downtown or Miami beach for our stay. We love the JW but thought since we arrive early a beach day would be nicer.
.Marriott hotel name: JW Marriott Marquis Miami
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 351 USD
Lower rate found or reserved: 282 USD
Comparison Rate Used: 221 USD per night inclusive of Tax and Fees
LNF Rate: 147.00 USD per night plus Tax and Fees
Now the 2nd claim I made took more persistence. It was declined at first "At the time your claim was processed, the comparison site was not allowing for a real time reservation to be processed. This is a requirement of the terms and conditions of the program. Since I cannot verify the rate, I am unable to approve your claim." I checked again, the rate was lower and I could in fact make the reservation in real time so I resubmitted the claim. This time the rate increased by the time they processed the claim.
Marriott hotel name: ROYAL PALM SOUTH BEACH MIAMI, A TRIBUTE PORTFOLIO RESORT
Check-in date: 2019-11-29
Check-out date: 2019-11-30
Marriott rate reserved: 404 USD
Lower rate found or reserved: 199.85 USD
Comparison Rate Used: $208.90 USD plus taxes and fees
LNF Rate: $156.68 USD plus taxes and fees
Now we have to decide downtown or Miami beach for our stay. We love the JW but thought since we arrive early a beach day would be nicer.
Now I'm curious how did you manage to get two LNFs on the same day in the same area as I thought this was explicitly prohibited by the LNF rules?
May 12, 2019, 9:32 am
#800
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
it's not a problem at all. I have done that many times in the past.
Last edited by cfischer; May 12, 2019 at 11:14 am
May 12, 2019, 10:32 am
#801
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 663
30+ hours and no response on LNF. Any phone number? Recourse?
May 12, 2019, 11:16 am
#802
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
May 12, 2019, 11:41 am
#803
Join Date: May 2010
Posts: 414
Just fyi, they consider claim acknowledgment (automatic reply) as their initial reply with 24 hours. According to LNF team that covers T&C requirement. Actual validation can take place anytime after that (usually they still validate within 24h of submission).
May 12, 2019, 6:00 pm
#804
Join Date: Jul 2015
Posts: 25
submitted days apart maybe? I didn’t actually realize it was a rule - haven’t had issues with it before
May 13, 2019, 2:42 pm
#805
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 650
What is not allowed its 2 brg who follow each other (date) in the same area/city.
I have a future stay in Madrid and I am still not sure where I will stay, I have 2 different BRG confirmed on the same date (Courtyard and AC Carlton), but I am also looking at the new Aloft (but no BRG found for this new place).
May 17, 2019, 7:50 am
#806
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I've submitted three different LNF claims this week for Osaka and Honolulu and the average processing time was between 21-23 hours with a follow up response time of 8-10 hours which rendered my second and third LNF useless as the agent couldn't follow the instructions in the e-mail.
I will say that I miss the old SPG Validation process for when Marriott doesn't have the room while the OTAs still offer the category.
I will say that I miss the old SPG Validation process for when Marriott doesn't have the room while the OTAs still offer the category.
May 22, 2019, 10:22 am
#807
Join Date: Jan 2018
Programs: SPG Platinum
Posts: 16
I find it difficult now to search for a lower competing website, do you have the same experience? If you can direct message me the competing websites that you are using, that will be appreciated.
May 22, 2019, 5:57 pm
#808
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Hotel Name: The St. Regis Bal Harbour Resort
Date of Stay: June 2019 (1 night)
Number of Rooms: 1
Number of Guests: 3
Room Type: Deluxe, Guest room, 2 Queen, Ocean view
Marriott Brand Website Rate: 531.05 USD (633.86 USD incl. taxes)
Competing Rate: 419.98 USD
Actual Approved Rate: 314.99 USD (394.04 USD incl. taxes)
LNF Award: 25%
Heard back within 12 hours. Wasn't approved at first, but I replied back with instructions on how to search and a screenshot, and it was approved soon thereafter.
Date of Stay: June 2019 (1 night)
Number of Rooms: 1
Number of Guests: 3
Room Type: Deluxe, Guest room, 2 Queen, Ocean view
Marriott Brand Website Rate: 531.05 USD (633.86 USD incl. taxes)
Competing Rate: 419.98 USD
Actual Approved Rate: 314.99 USD (394.04 USD incl. taxes)
LNF Award: 25%
Heard back within 12 hours. Wasn't approved at first, but I replied back with instructions on how to search and a screenshot, and it was approved soon thereafter.
Last edited by aacar; May 22, 2019 at 6:07 pm
May 22, 2019, 7:53 pm
#809
Join Date: Jul 2011
Posts: 1,632
I know it's months later but as a follow up:
- I made the reservation through Marriott's website for $399/night (not $389 - typo)
- I got the BRG claim approved
- I booked through Citi Prestige with 4th night free.
- They credited $399 for some reason, not the actual cost of the room.
Sorry BK but you are completely wrong 
Exactly that - I made a res with citi last year - they quoted $314 credit - but then applied for and received lnf (or what spg called it last year) Citi refunded a lower amount - about what the new lower rate was, just as you suspect (of course without taxes, etc.)
Exactly that - I made a res with citi last year - they quoted $314 credit - but then applied for and received lnf (or what spg called it last year) Citi refunded a lower amount - about what the new lower rate was, just as you suspect (of course without taxes, etc.)
May 23, 2019, 1:01 am
#810
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
Hotel Name: Courtyard Bremen
Date of Stay: June 2019 (2 nights)
Number of Rooms: 1
Number of Guests: 2
Room Type: Double room
Marriott Brand Website Rate: 133 EUR
Competing Rate: 105 EUR
Actual Approved Rate: 74,84 EUR
LNF Award: 25%
Found the rate at one of the major hotel comparison sites.
Date of Stay: June 2019 (2 nights)
Number of Rooms: 1
Number of Guests: 2
Room Type: Double room
Marriott Brand Website Rate: 133 EUR
Competing Rate: 105 EUR
Actual Approved Rate: 74,84 EUR
LNF Award: 25%
Found the rate at one of the major hotel comparison sites.
