Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Feb 25, 2019, 11:56 pm
#541
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
i've seen rates drop by upto 50% from one day to the other....a lot of advance purchase rates on marriott can be cancelled within 24 hours of booking....if this is not possible in your case then your only bet is to contact the property & ask them to adjust the rate....they are not obligated to do it but have the ability to do so....
Feb 26, 2019, 4:50 am
#542
Join Date: May 2013
Location: Seoul, KR
Programs: MAR Titanium, HH Gold
Posts: 572
Wow I got a reject with below comment. The associate was a guy who used to be a good SPG BRG agent so I really don't want to argue with him.
fyi this claim was for the most basic category at each side (Marriott and 3rd party).
But "deposit policy“...? Or cancellation policy should be exactly the same like "XX days before" vs "YY days before"?
While I was reviewing your claim, I observed several rates for a deluxe room on the ****** app. However, the included amenities, the cancellation or deposit policies for these rates did not match the details booked on your reservation. In order for a Competing Rate to be eligible for processing, the room type, any included amenities, the cancellation and the deposit policies offered by the competing service provider must match the details booked on the original reservation. Since the included amenities, the cancellation and the deposit policies offered by ****** app differed from your reservation details, I was unable to use these rates during my comparison. I apologize for any frustration this may cause.
fyi this claim was for the most basic category at each side (Marriott and 3rd party).
But "deposit policy“...? Or cancellation policy should be exactly the same like "XX days before" vs "YY days before"?
While I was reviewing your claim, I observed several rates for a deluxe room on the ****** app. However, the included amenities, the cancellation or deposit policies for these rates did not match the details booked on your reservation. In order for a Competing Rate to be eligible for processing, the room type, any included amenities, the cancellation and the deposit policies offered by the competing service provider must match the details booked on the original reservation. Since the included amenities, the cancellation and the deposit policies offered by ****** app differed from your reservation details, I was unable to use these rates during my comparison. I apologize for any frustration this may cause.
Feb 26, 2019, 5:40 am
#543
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Wow I got a reject with below comment. The associate was a guy who used to be a good SPG BRG agent so I really don't want to argue with him.
fyi this claim was for the most basic category at each side (Marriott and 3rd party).
But "deposit policy“...? Or cancellation policy should be exactly the same like "XX days before" vs "YY days before"?
While I was reviewing your claim, I observed several rates for a deluxe room on the ****** app. However, the included amenities, the cancellation or deposit policies for these rates did not match the details booked on your reservation. In order for a Competing Rate to be eligible for processing, the room type, any included amenities, the cancellation and the deposit policies offered by the competing service provider must match the details booked on the original reservation. Since the included amenities, the cancellation and the deposit policies offered by ****** app differed from your reservation details, I was unable to use these rates during my comparison. I apologize for any frustration this may cause.
fyi this claim was for the most basic category at each side (Marriott and 3rd party).
But "deposit policy“...? Or cancellation policy should be exactly the same like "XX days before" vs "YY days before"?
While I was reviewing your claim, I observed several rates for a deluxe room on the ****** app. However, the included amenities, the cancellation or deposit policies for these rates did not match the details booked on your reservation. In order for a Competing Rate to be eligible for processing, the room type, any included amenities, the cancellation and the deposit policies offered by the competing service provider must match the details booked on the original reservation. Since the included amenities, the cancellation and the deposit policies offered by ****** app differed from your reservation details, I was unable to use these rates during my comparison. I apologize for any frustration this may cause.
Feb 26, 2019, 6:18 am
#544
Join Date: Aug 2018
Posts: 902
Wow I got a reject with below comment. The associate was a guy who used to be a good SPG BRG agent so I really don't want to argue with him.
fyi this claim was for the most basic category at each side (Marriott and 3rd party).
But "deposit policy“...? Or cancellation policy should be exactly the same like "XX days before" vs "YY days before"?
While I was reviewing your claim, I observed several rates for a deluxe room on the ****** app. However, the included amenities, the cancellation or deposit policies for these rates did not match the details booked on your reservation. In order for a Competing Rate to be eligible for processing, the room type, any included amenities, the cancellation and the deposit policies offered by the competing service provider must match the details booked on the original reservation. Since the included amenities, the cancellation and the deposit policies offered by ****** app differed from your reservation details, I was unable to use these rates during my comparison. I apologize for any frustration this may cause.
fyi this claim was for the most basic category at each side (Marriott and 3rd party).
But "deposit policy“...? Or cancellation policy should be exactly the same like "XX days before" vs "YY days before"?
While I was reviewing your claim, I observed several rates for a deluxe room on the ****** app. However, the included amenities, the cancellation or deposit policies for these rates did not match the details booked on your reservation. In order for a Competing Rate to be eligible for processing, the room type, any included amenities, the cancellation and the deposit policies offered by the competing service provider must match the details booked on the original reservation. Since the included amenities, the cancellation and the deposit policies offered by ****** app differed from your reservation details, I was unable to use these rates during my comparison. I apologize for any frustration this may cause.
Unfortunately Marriott forgot to let go a few of the rogue SPG BRG agents...
Feb 26, 2019, 7:52 am
#545
Join Date: May 2013
Location: Seoul, KR
Programs: MAR Titanium, HH Gold
Posts: 572
How the LNF process worked historically is that you can compare two rates that are classified as flexible. In practice there is no or little emphasis on matching deposit and cancellation policies ... In the beginning when SPG BRG adapted the LNF T&C these kind of responses was quite common. Maybe someone that didn't get the memo ...
Very time consuming (and wasting) but I think I just need to file a new claim.
Nono at least this agent was super good in the days of SPG BRG. Even I spoke to him on the phone and I felt I was talking with a celeb! Haha. Perhaps Marriott LNF has ruined him...
Feb 26, 2019, 10:30 am
#546
Join Date: Feb 2019
Posts: 9
This won't work. LNF team will look at current OTA price and compare it to current Marriott website price.
kimichan1987, welcome to FT. Your best bet is to contact the hotel directly. They have the capacity to adjust your price. At the very worst, they might offer you a credit for the difference which you can spend inhouse.
kimichan1987, welcome to FT. Your best bet is to contact the hotel directly. They have the capacity to adjust your price. At the very worst, they might offer you a credit for the difference which you can spend inhouse.
Feb 26, 2019, 11:18 am
#547
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Out of several BRGs from January I only got points for one so far.
Feb 26, 2019, 1:17 pm
#548
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
^Never underestimate what a hotel can do if you ask nicely. A few years ago, I was able to cancel a hotel reservation after midnight on day of check-in when my flights went belly up. I never thought they would agree, but figured I had nothing to lose by asking.
Feb 28, 2019, 1:59 pm
#549
Join Date: Jun 2005
Posts: 17
Marriott Bonvoy - Best Rage Guarantee-Mobile Apps
First try at Marriott Bonvoy "Best Rate Guarantee" - booked 1 night on Marriott Bonvoy mobile app at former Kimpton property and compared rate on Priceline mobile app.
Three replies back citing Look No Further Guarantee claiming best available rate on Priceline website is $30 more than my Marriott rate. I have been going in circles stating my rate comparison is between Marriott and Priceline mobile apps but I am feeling set up for "Best Rage Guarantee."
Three replies back citing Look No Further Guarantee claiming best available rate on Priceline website is $30 more than my Marriott rate. I have been going in circles stating my rate comparison is between Marriott and Priceline mobile apps but I am feeling set up for "Best Rage Guarantee."
Feb 28, 2019, 4:37 pm
#550
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,178
First try at Marriott Bonvoy "Best Rate Guarantee" - booked 1 night on Marriott Bonvoy mobile app at former Kimpton property and compared rate on Priceline mobile app.
Three replies back citing Look No Further Guarantee claiming best available rate on Priceline website is $30 more than my Marriott rate. I have been going in circles stating my rate comparison is between Marriott and Priceline mobile apps but I am feeling set up for "Best Rage Guarantee."
Three replies back citing Look No Further Guarantee claiming best available rate on Priceline website is $30 more than my Marriott rate. I have been going in circles stating my rate comparison is between Marriott and Priceline mobile apps but I am feeling set up for "Best Rage Guarantee."
I had a flexible rate claim denied also because they didn’t read the cancellation terms correctly - I sent a screenshot in the reply email showing the terms as flexible. Not sure which side of the bed some of the agents get out of sometimes!
Feb 28, 2019, 10:33 pm
#551
Join Date: Nov 2017
Posts: 8
I just got a non-refundable rate approved by the LNF team.
However the cancellation policy did not change and still remain as non-refundable. I have always remember that in the past such approval would allow my reservation would become a refundable reservation despite booking on a non-refundable rate.
Has this been the case after the merger? And they are checking each individual night for the lower rate and not the whole stay! only 2 out of 3 night are LNF approved. wut.
However the cancellation policy did not change and still remain as non-refundable. I have always remember that in the past such approval would allow my reservation would become a refundable reservation despite booking on a non-refundable rate.
Has this been the case after the merger? And they are checking each individual night for the lower rate and not the whole stay! only 2 out of 3 night are LNF approved. wut.
Feb 28, 2019, 10:49 pm
#552
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
I just got a non-refundable rate approved by the LNF team.
However the cancellation policy did not change and still remain as non-refundable. I have always remember that in the past such approval would allow my reservation would become a refundable reservation despite booking on a non-refundable rate.
Has this been the case after the merger? And they are checking each individual night for the lower rate and not the whole stay! only 2 out of 3 night are LNF approved. wut.
However the cancellation policy did not change and still remain as non-refundable. I have always remember that in the past such approval would allow my reservation would become a refundable reservation despite booking on a non-refundable rate.
Has this been the case after the merger? And they are checking each individual night for the lower rate and not the whole stay! only 2 out of 3 night are LNF approved. wut.
Mar 1, 2019, 6:37 am
#553
Join Date: Jun 2005
Posts: 17
And be careful when booking on the Marriott because sometimes theirs lowest rates, especially with breakfast, only appear on the desktop / mobile website version. Another glitch I suspect....
I had a flexible rate claim denied also because they didn’t read the cancellation terms correctly - I sent a screenshot in the reply email showing the terms as flexible. Not sure which side of the bed some of the agents get out of sometimes!
It's pretty disingenuous for Marriott to refuse to acknowledge that a number of their hotels, particularly the recent additions of Westins, Sheratons and Kimptons are offering transparent discounted rates that are 25% lower than Marriott's rates on their website and mobile app.
Mar 1, 2019, 9:44 am
#554
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
It's pretty disingenuous for Marriott to refuse to acknowledge that a number of their hotels, particularly the recent additions of Westins, Sheratons and Kimptons are offering transparent discounted rates that are 25% lower than Marriott's rates on their website and mobile app.
Mar 1, 2019, 9:54 am
#555
Join Date: Jun 2005
Posts: 17
The Alexandrian and Morrison House in Old Town Alexandria, VA (now Autograph) and Le Meridien in Arlington, VA were reflagged from Kimpton.