Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Jan 8, 2019, 5:38 am
#376
Join Date: Feb 2013
Posts: 1,815
If you respond to one of the emails do they respond back or is there a separate email address that you need to write to. They merged two of my bookings when I actually wanted to have a new booking for different dates and cancel the old booking but I havent received a response from them.
Jan 8, 2019, 6:16 am
#377
Join Date: Dec 2007
Location: Canada
Posts: 1,511
You can respond back to the email.........flip a coin if you get a response. Put in a claim that was rejected last week. I found that it was still showing - actually for 2+ days. Sent a screenshot back with explanation. I never heard back from them for 3 days (yesterday) and said the rate is gone now!
Jan 8, 2019, 6:16 am
#378
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jan 8, 2019, 3:23 pm
#379
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Yes got a response today and all fixed. Their replies are so cheery I wonder if they are part of a list of things to say or I am getting a particularly nice agent.
Jan 9, 2019, 5:11 am
#380
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
How long does it take for an answer these days? Been 24h and still waiting. Didn't use to take this long…
Jan 9, 2019, 5:19 am
#381
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
It took a day and a half for my response. What threw me was the lack of acknowledgement you usually get when responding such as thanks for your mail we will respond soon.
Jan 9, 2019, 8:47 pm
#382
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Well, in the meantime the rate got lowered on Marriott and they denied the claim after 2 days. Frustrating.
Now I've found a rate that's still lower by a bit on ctrip, but it requires being signed in (they call it a "member deal"). Is this disqualifying?
Screw it, if I can't get this approved I'm staying with Hyatt on this stay.
Now I've found a rate that's still lower by a bit on ctrip, but it requires being signed in (they call it a "member deal"). Is this disqualifying?
Screw it, if I can't get this approved I'm staying with Hyatt on this stay.
Jan 9, 2019, 9:05 pm
#383
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Jan 9, 2019, 11:21 pm
#384
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
Yeah when I've tried to use them Marriott told me they still take a few hours to confirm the rate even if the listing says instant confirmation and denied it because they can't validate the rate exists and is truly bookable.
Jan 10, 2019, 10:33 pm
#385
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I was denied on this.
Cancelled my approved Your24'd reservation and staying with Hyatt instead.
Cancelled my approved Your24'd reservation and staying with Hyatt instead.
Jan 10, 2019, 11:14 pm
#386
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Jan 10, 2019, 11:30 pm
#387
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Jan 11, 2019, 6:28 pm
#388
Join Date: Feb 2013
Posts: 1,815
I got my approval fairly quickly, yet they still have not updated the rates in my reservation. It’s almost 2 days.
Has this happened to anyone else?
Has this happened to anyone else?
Jan 11, 2019, 6:55 pm
#389
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
Wasn't your BRG for the PG? Definitely lots of great Hyatt hotels, but in Tokyo I wouldn't say any of them are higher quality than the PG. Although, if I had the kind of status you have I would probably go for Hyatt too if it was cheaper.
Jan 12, 2019, 1:24 am
#390
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,677
that's not a problem....sometimes they won't do it till the very last minute....just make sure you keep your confirmation email....