Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Aug 26, 2019, 7:16 pm
#1036
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Did anyone get a claim approved against trip.com?
Aug 27, 2019, 12:27 am
#1037
Join Date: Apr 2004
Location: SNA and BNA depending on work and time of year
Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond
Posts: 2,189
Aug 27, 2019, 12:33 am
#1038
Join Date: Apr 2004
Location: SNA and BNA depending on work and time of year
Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond
Posts: 2,189
And what do we do with the list? It's not as if you can request specific agents to deal with your claims...
If that became a thing I suspect management might become aware of the situation and so something about it. Don't forget that we aren't supposed to post the names of the competing websites because this thread is being monitored.
If that became a thing I suspect management might become aware of the situation and so something about it. Don't forget that we aren't supposed to post the names of the competing websites because this thread is being monitored.
Aug 27, 2019, 7:40 am
#1039
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
In Real Life, There Are No Good Agents or Bad Agents, Just a Bunch of Desk Jockeys
Aug 27, 2019, 7:41 am
#1040
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I am currently researching BRG opportunities for September with the San Genarro Festival in NYC.
Aug 27, 2019, 7:46 am
#1041
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Aug 27, 2019, 9:09 am
#1042
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
Aug 27, 2019, 11:36 am
#1043
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
I am shocked. I've just got a claim (against cancelon) approved under in well under 2hrs. Maybe the LNF team has now turned a page?
Aug 27, 2019, 12:33 pm
#1044
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Also, SPG never accepted trip.com as it was an on demand website. Not sure if things have changed with Marriott. Legacy Marriott agents seem to deny valid BRGs and approve invalid ones, so who knows!
Aug 27, 2019, 1:01 pm
#1045
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
I think you're the second person to report that. Unusual indeed. I don't think it's a valid website as they resell rooms that people want to get rid of, but great if it works!
Also, SPG never accepted trip.com as it was an on demand website. Not sure if things have changed with Marriott. Legacy Marriott agents seem to deny valid BRGs and approve invalid ones, so who knows!
Also, SPG never accepted trip.com as it was an on demand website. Not sure if things have changed with Marriott. Legacy Marriott agents seem to deny valid BRGs and approve invalid ones, so who knows!
Last edited by wobbly wings; Aug 27, 2019 at 1:54 pm
Sep 5, 2019, 4:10 am
#1046
Join Date: May 2011
Programs: SPG Plat, Hilton Diamond, BA Exec Continental, AAdvantage, Virgin,
Posts: 47
Sheraton BRG - Existing Reservation
Hi
I made a BRG a while ago - my only suggest since the Marriot rule changes.
It was a good number of months ago - and I am pretty sure it was on a non-refundable rate - (given you used to be able to BRG a non-ref vs a ref rate).
However in my Bonvoy account it clearly states that I can cancel upto 2 days before arrival.
I now see that there are better rates or similar rates to my BRG that include breakfast - has anyone seen this before - would you think I am ok to change the reservation without a problem ?
Many thanks
I made a BRG a while ago - my only suggest since the Marriot rule changes.
It was a good number of months ago - and I am pretty sure it was on a non-refundable rate - (given you used to be able to BRG a non-ref vs a ref rate).
However in my Bonvoy account it clearly states that I can cancel upto 2 days before arrival.
I now see that there are better rates or similar rates to my BRG that include breakfast - has anyone seen this before - would you think I am ok to change the reservation without a problem ?
Many thanks
Sep 5, 2019, 6:49 am
#1047
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
I had a similar situation, then the hotel charged my credit card roughly 10 days in advance of my stay. (which they shouldn't do for a flexible booking)
You might be ok to cancel - take lots of screenshots - but if you get double-charged Marriott customer service is so poor you might go through a lot of aggravation trying to convince them that the rate appeared flexible.
Your best bet might be to call the hotel and see if they will lower the rate manually for you.
You might be ok to cancel - take lots of screenshots - but if you get double-charged Marriott customer service is so poor you might go through a lot of aggravation trying to convince them that the rate appeared flexible.
Your best bet might be to call the hotel and see if they will lower the rate manually for you.
Sep 5, 2019, 8:54 am
#1048
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Hi
I made a BRG a while ago - my only suggest since the Marriot rule changes.
It was a good number of months ago - and I am pretty sure it was on a non-refundable rate - (given you used to be able to BRG a non-ref vs a ref rate).
However in my Bonvoy account it clearly states that I can cancel upto 2 days before arrival.
I now see that there are better rates or similar rates to my BRG that include breakfast - has anyone seen this before - would you think I am ok to change the reservation without a problem ?
Many thanks
I made a BRG a while ago - my only suggest since the Marriot rule changes.
It was a good number of months ago - and I am pretty sure it was on a non-refundable rate - (given you used to be able to BRG a non-ref vs a ref rate).
However in my Bonvoy account it clearly states that I can cancel upto 2 days before arrival.
I now see that there are better rates or similar rates to my BRG that include breakfast - has anyone seen this before - would you think I am ok to change the reservation without a problem ?
Many thanks
Sep 7, 2019, 5:07 am
#1049
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,667
Sep 7, 2019, 5:42 am
#1050
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510