CL9

You cannot compare flex rate with prepaid rate. Of course tui.com is cheaper because they always sell prepaid rates.

Bravada04

I have done pre-paid recently ... was too good to pass up and I knew I needed the stay. You have 24 hours to cancel if the BRG does not go through.
Hotel charged the original price immediately and I then got a refund after the stay ... worked for me.


The above was posted some posts back. So, do I understand this LNF correctly? I always thought once you booked a pre-paid rate that was it - if you then send in an LNF and it gets approved, great, but if not you are stuck with the pre-paid booking. Based on the above 24 hours cancellation - is that correct?

HHQX888

Both bookings was on flex rate with breakfast, this same kind of bed, this same room this was not this problem, TUI as company don't sell ONLY on prepaid rates and this was used.
I think someone must aprove big loose for hotel 4night stay list by hotel on 1800EUR go to 720EUR and plus some hotel penalty charges to LNF department.

HHQX888

@ Bravada04 : you must set up your alarm clock on 23h and 45min before your dead line, till 24h after your booking you can cancel your stay on prepay rate (if your stay is not tommorow), and what I don't undestand your credit card will be charged after this dead line - why if LNF is aproved they don't charge credit card corect amount after descount but charge primary rate and return difference after your stay maybe after one year if this booking in the far future.

noeatbutgo

So I believe many of you also have experienced that non-refundable rate of the original booking has changed to refundable (flex) after the LNF approval in the website/app/email confirmation, although the LNF approval email states like "The confirmation number for your reservation will remain the same, as well as the cancellation policy under which you originally booked."

I am wondering if such a change is completely guaranteed or not- one of my LNF claims is in status and my credit card has not been charged yet by the property (check-in around late March though). Would it be safe to cancel this booking?

Just saw below post in this thread:
If LNF is approved, cancellation terms will be based on LNF rate plan. It is flexible for most but some have set it to nonrefundable.

nacho

Another ordeal: filed 2 claims (one under each account) as we need 2 rooms. One came back approved with just a new confirmation with a not so lower rate and one came back denied (there's no real time information on hotel.com). This is ridiculous as the comparison rate is hotel.com - the rate is still there and I wrote back more than 6 hours ago and reply.

Regarding the cancellation after LNF approval: it's YMMV. The hotel can go into your original reservation said it's non-refundable - it's totally up to the hotel how they want to interpret the rule. I have done a non-refundable LNF approved rate and the hotel refunded me the money - however I wouldn't take it for granted.

noeatbutgo

Thanks, I looked up many articles and now think it is generally safe although indeed it is property-dependent.

nacho

(Yet another) New low at LNF:

Replied to a claim denial 10 hours ago - claim filed yesterday at around noon GMT. I decided to call Marriott to see if they have received anything, the associate I talked to told me to called the LNF department directly (after she verified the rate was indeed still there).

I did - and an associate was not in his best mood - he said lowly to me that I can still hear, "why do you people have to call?" I thought because you guys don't write back or have any confirmation that you received my messages.

Too_Fly1

I'm looking at a prepaid rate to BRG and it states, "please note that your prepayment for this special rate is non-refundable." No 24 hour courtesy cancelation. If a BRG gets denied is one is stuck paying full price?

nacho

Yep. So don't try unless you are 100% certain that you are going to use the stay and that you are ok with the prepaid rate.

Too_Fly1

Thanks for the info!

I've only done LNF for cancelable rates before and I was looking at another non-cancelable rate and it states the following:


Holding Your Reservation

• We will need a credit card prepayment to reserve your room. To ensure that you receive this special rate, we will charge your credit card a prepayment of [$] when you make your reservation.

Cancelling Your Reservation

• You may cancel your reservation for no charge until March 10, 2019.
• Please note that your prepayment for this special rate is non-refundable.

The "prepayment" is the entire cost of the room and if the prepayment is charged when making the reservation and non-refundable, the "no charge" for 24 hour cancelation is meaningless.

Am I interpreting this correctly?

ayee007

Just wanted a little clarification, a price match can only be submitted within 24 hours of the reservation booking?

Too_Fly1

"If you find a lower rate for the same hotel, room type and dates within 24 hours of making your reservation, submit a Best Rate Guarantee claim form. We’ll review the claim, and if approved, we’ll match the rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ Points…it’s up to you."

htb

I had the same terms one time as well and it never amazes me how otherwise reputable businesses would consider putting something like that into their T&Cs. Or maybe I'm thinking wrong and this is their real face and everything that looks reputable only a facade.

I would regard this as strictly non-cancelable and worthy of reporting to the relevant agency overviewing customer protection agency.

HTB.

yule_boy

I made a reservation on March 7 with the following terms in the confirmation email and similar rate details as you posted:

"Member Rate Advance Purchase, prepay in full, non-refundable if cancelled more than 1 day after booking, no changes, see Rate details"

I was able to cancel the next day with no charges to my CC so you should be OK as long as they say you can cancel for no charge by the next day.

However, more and more I'm seeing this for Advance Purchase rates:
Please note that changes to your reservation are not permitted. Please note that your prepayment for this special rate is non-refundable.

I wouldn't dare book anything under these terms unless you are 100% sure you're staying there even if the LNF gets denied.