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Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

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Old Jul 8, 19, 8:46 pm   -   Wikipost
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-866-500-0368. For outside the US call 001-866-500-0368. A human is available at this number beginning at 9 am EST.

Effective December 1, 2018, the BRG does not apply to Design Hotels branded properties.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
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Old Mar 1, 19, 10:19 am
  #556  
 
Join Date: Jan 2014
Posts: 355
Best Rate LNF is dead, the number of aproved claims in this thread go down to 1-2 per 12 days.
I try a few claims on flex payment and always have answer 'I don't see any offer at this page at your dates or I don't see your prices' on prepay rate I will not check LNF because they don't answer in 24h frame.
For example I want make stay at Ritz-Carlton and Marriot flex price is 440EUR, at tui.com I have 260EUR with all taxes and answer is sorry we don't find this price. This RC don't have club and I don't have breakfast as benefit why I want still book through Marriott network ? If I do via tui.com, mybe next year we will be look at Four Seasons, Banyan Tree. Congratulations and maybe Bonvoy'age'.
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Old Mar 1, 19, 1:15 pm
  #557  
 
Join Date: Aug 2013
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Originally Posted by gator91 View Post
It's pretty disingenuous for Marriott to refuse to acknowledge that a number of their hotels, particularly the recent additions of Westins, Sheratons and Kimptons are offering transparent discounted rates that are 25% lower than Marriott's rates on their website and mobile app.
Kimpton is IHG.
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Old Mar 1, 19, 1:33 pm
  #558  
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LNF/BRG is fading. Marriott is getting good at displaying lowest rates. It is good in a way that you likely receive the lowest rate even if you don't bother to check around other websites.
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Old Mar 1, 19, 4:21 pm
  #559  
 
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TerryK : this is not true I can find better offers than on Marriott pages.
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Old Mar 1, 19, 5:16 pm
  #560  
 
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Originally Posted by HHQX888 View Post
TerryK : this is not true I can find better offers than on Marriott pages.
whats the probability of that?
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Old Mar 1, 19, 6:46 pm
  #561  
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Originally Posted by TerryK View Post
LNF/BRG is fading. Marriott is getting good at displaying lowest rates. It is good in a way that you likely receive the lowest rate even if you don't bother to check around other websites.


Originally Posted by BaconSF View Post

whats the probability of that?
for me ... 90%. LNF/BRG is far from dead.
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Old Mar 1, 19, 7:08 pm
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Its actually very easy to find lower rates. The trick for me is to use a German page that does everything in Euros. Were all the taxes are rolled into the price that shows up. I check it once a day and usually within ten days you are bound to get something lower.
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Old Mar 1, 19, 7:13 pm
  #563  
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Originally Posted by tfong007 View Post
Its actually very easy to find lower rates.
I completely agree. Going to EUR land is one of many options.
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Old Mar 1, 19, 8:57 pm
  #564  
 
Join Date: Nov 2012
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Originally Posted by cfischer View Post




for me ... 90%. LNF/BRG is far from dead.
for me 100% this year and 4 different country on March very far from dead
I like this thread, it's very entertaining
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Old Mar 1, 19, 9:05 pm
  #565  
 
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Originally Posted by GalaxyChris View Post
for me 100% this year and 4 different country on March very far from dead
I like this thread, it's very entertaining
Same here. Iíve got BRGs for my next 15 stays. The ones I havenít are for new hotels that havenít started selling on many of the competing websites yet. If youíre flexible with dates and hotel choice and plan ahead itís possible. And youíve got to do the leg work.
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Old Mar 2, 19, 12:53 am
  #566  
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Originally Posted by yorkboy24 View Post
Same here. Iíve got BRGs for my next 15 stays. The ones I havenít are for new hotels that havenít started selling on many of the competing websites yet. If youíre flexible with dates and hotel choice and plan ahead itís possible. And youíve got to do the leg work.
that's pretty good....i've gone from almost 100% of my paid stays being brg stays to about 50% now....its gotten harder but brgs are still available....
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Old Mar 2, 19, 1:58 am
  #567  
 
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Originally Posted by Keyser View Post
that's pretty good....i've gone from almost 100% of my paid stays being brg stays to about 50% now....its gotten harder but brgs are still available....
I think it depends on your usual location and choice of some hotels. I find some of them are impossible to get no matter hard you try. The added problem is that you now have to check the individual price per night on a multi-night stay as if hotels have widely varying rates during a longer stay it also becomes difficult to get a BRG.

Sometimes, last minute stays a few days out can yield results but usually I book months and months in advance.
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Old Mar 2, 19, 2:07 am
  #568  
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Originally Posted by yorkboy24 View Post
Sometimes, last minute stays a few days out can yield results but usually I book months and months in advance.
my stays are split evenly between stays booked months in advance & last minute stays....i'm finding it equally difficult to get brgs....
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Old Mar 2, 19, 2:51 am
  #569  
 
Join Date: Jan 2014
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How many of these accepted BRG's are on prepay rate ?
As Keyser from almost 100% to 30% and main problem is I can't safely complain prepay rates.
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Old Mar 2, 19, 10:24 am
  #570  
 
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Originally Posted by HHQX888 View Post
How many of these accepted BRG's are on prepay rate ?
As Keyser from almost 100% to 30% and main problem is I can't safely complain prepay rates.
No prepay for me, do not want to deal with the 24h deadline, no time for that.

I also have sometime 3 BRG for 3 different hotel in the same city, then when they are all confirmed, I take the most convenient price/quality & previous experience.

New hotel usually cannot be BRG, because lack of providers.

Last edited by GalaxyChris; Mar 2, 19 at 9:44 pm
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