Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Jan 13, 2019, 6:39 am
#406
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,504
Jan 13, 2019, 6:46 am
#407
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Hotel Name: Four Points LAX
Arrival Date: 14 January 2019
Departure Date: 16 January 2019
Number of Rooms: 1
Number of Guests: 1
Room Type: Guestroom with two Queen beds
Marriott Brand Website Rate: $134.00 (+ tax)
Competing Rate: $113.46 (+ tax)
Actual Approved Rate: $85.10 (+ tax)
Comments: Took the discount because eff Arne. I had an unusual experience LNFing though. The LNF team said the rate went up on both, but approved me for the higher rate. Called into BRG after seeing my rate was still there and got it approved for the above, but they broke it down into two different rate tiers (n.b. one night was $79 and the other was higher). Of course, the following day, I saw another site had a competing rate that was $10 cheaper than the one I found, so I was annoyed. However, I’m piggybacking an Amex Offer for $40 off $200 spend, so I’ll bill one of my tips to the room and get an effective rate of $80/nt all in, which is great considering where I’m staying.
Arrival Date: 14 January 2019
Departure Date: 16 January 2019
Number of Rooms: 1
Number of Guests: 1
Room Type: Guestroom with two Queen beds
Marriott Brand Website Rate: $134.00 (+ tax)
Competing Rate: $113.46 (+ tax)
Actual Approved Rate: $85.10 (+ tax)
Comments: Took the discount because eff Arne. I had an unusual experience LNFing though. The LNF team said the rate went up on both, but approved me for the higher rate. Called into BRG after seeing my rate was still there and got it approved for the above, but they broke it down into two different rate tiers (n.b. one night was $79 and the other was higher). Of course, the following day, I saw another site had a competing rate that was $10 cheaper than the one I found, so I was annoyed. However, I’m piggybacking an Amex Offer for $40 off $200 spend, so I’ll bill one of my tips to the room and get an effective rate of $80/nt all in, which is great considering where I’m staying.
Jan 13, 2019, 7:56 am
#408
Join Date: Aug 2018
Posts: 902
Is it always the case that if you book a noncancellable rate and successfully LNF it against a noncancellable OTA rate that the new approved will be cancellable? Or does just vary according to property?
Last edited by MePlatPremier; Jan 13, 2019 at 8:31 am
Jan 13, 2019, 8:10 am
#409
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,026
I think you're referring to the old SPG method. The current system allows flex vs. flex or prepaid vs. prepaid...
Jan 13, 2019, 8:48 am
#411
Join Date: May 2011
Programs: SPG Plat, Hilton Diamond, BA Exec Continental, AAdvantage, Virgin,
Posts: 47
merged post - below
Last edited by mgkelly; Jan 13, 2019 at 9:15 am Reason: extra info
Jan 13, 2019, 9:13 am
#412
Join Date: May 2011
Programs: SPG Plat, Hilton Diamond, BA Exec Continental, AAdvantage, Virgin,
Posts: 47
I will give that a try but the question is how long do i get to cancel
Marriott states the "non refundable if cancelled more than 1 day after booking works please".
if I book now 13Jan at 16:00 UK time do I get until 23:59 or 15:59 UK time 14Jan
LNF takes more than 24 hrs for response the time I have tried.
Or even worse the rate details on marriott states
You may cancel your reservation for no charge until January 14, 2019.
That could be interpreted as January 13 23.59
Thanks
Last edited by mgkelly; Jan 13, 2019 at 9:14 am Reason: clarification
Jan 13, 2019, 9:37 am
#413
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Thanks
I will give that a try but the question is how long do i get to cancel
Marriott states the "non refundable if cancelled more than 1 day after booking works please".
if I book now 13Jan at 16:00 UK time do I get until 23:59 or 15:59 UK time 14Jan
LNF takes more than 24 hrs for response the time I have tried.
Or even worse the rate details on marriott states
You may cancel your reservation for no charge until January 14, 2019.
That could be interpreted as January 13 23.59
Thanks
I will give that a try but the question is how long do i get to cancel
Marriott states the "non refundable if cancelled more than 1 day after booking works please".
if I book now 13Jan at 16:00 UK time do I get until 23:59 or 15:59 UK time 14Jan
LNF takes more than 24 hrs for response the time I have tried.
Or even worse the rate details on marriott states
You may cancel your reservation for no charge until January 14, 2019.
That could be interpreted as January 13 23.59
Thanks
Last edited by joakgarp; Jan 13, 2019 at 9:56 am
Jan 14, 2019, 3:19 am
#414
Join Date: Apr 2009
Posts: 298
I have an LNF rate for two nights. Both nights had the same original rate and have thus been LNFed to the same new rate. The reservation is cancellable. Can I now just change the reservation to one night and keep the LNF rate or will it revert to the original one (or even the current rate)? Thanks.
Jan 14, 2019, 3:43 am
#415
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,504
I have an LNF rate for two nights. Both nights had the same original rate and have thus been LNFed to the same new rate. The reservation is cancellable. Can I now just change the reservation to one night and keep the LNF rate or will it revert to the original one (or even the current rate)? Thanks.
Jan 14, 2019, 3:54 am
#416
Join Date: Apr 2009
Posts: 298
According to the LNF team I am barred from LNFing for that one night because I have another successful LNF reservation for the other night at a different hotel. They claim that I am trying to split stays to take advantage of the LNF program.
It is absolutely bogus but covered by the T&C. The reason I would like to split my stay is just that I don't want to spend big bucks at an over the top property for two nights...
Jan 14, 2019, 4:14 am
#417
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,035
I have encountered this argument before this is complete BS and a misunderstanding of the T&C, I successfully argued with the LNF team before on this matter. This restriction only pertains to the case when you choose the points option.
If you choose the 25% off then if you have back to back LNF at different hotels does not matter at all I have in fact successfully done this on several occasions.
If you choose the 25% off then if you have back to back LNF at different hotels does not matter at all I have in fact successfully done this on several occasions.
Jan 14, 2019, 5:14 am
#418
Join Date: Apr 2009
Posts: 298
I have encountered this argument before this is complete BS and a misunderstanding of the T&C, I successfully argued with the LNF team before on this matter. This restriction only pertains to the case when you choose the points option.
If you choose the 25% off then if you have back to back LNF at different hotels does not matter at all I have in fact successfully done this on several occasions.
If you choose the 25% off then if you have back to back LNF at different hotels does not matter at all I have in fact successfully done this on several occasions.
"Claims made against only a portion of your entire scheduled stay will not be honored. Multiple claims for a stay consisting of two or more nights in the same week at the same Marriott hotel or Marriott hotels in the same geographic location (e.g. city) may be treated as one claim for one stay, even if booked through more than one reservation."
Jan 14, 2019, 6:07 am
#419
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,035
Yes like I said above:
1) "Claims made against only a portion of your entire scheduled stay will not be honored":
a) Do not pertains to you since you have not booked a 2 nights stay and claiming against 1 of the nights
2) "Multiple claims for a stay consisting of two or more nights in the same week at the same Marriott hotel or Marriott hotels in the same geographic location (e.g. city) may be treated as one claim for one stay, even if booked through more than one reservation.":
This is only interesting in the context of awarding points, otherwise they need to advise you on how to book two hotels (with not adjacent nights) in the same reservation on marriott.com if they cannot do this you have to have two or more reservations that you claim against individually and they are treated as the same stay for points claims.The T&C explicitly mention that you can have two or more reservations which by definition are claimed against individually.
Needless to say it is impossible to have a 2 night stay (not not necessary adjacent nights since the T&C mention one week) at two different hotels with the same reservation number so what their reasoning results in is an absurd outcome, i.e. their interpretation of the rule implies that such reservations must be possible to make which they are not so that makes their interpretation mashed snow
This rule only have a meaning for points awarding since you can stop abuse of the 5K awards when someone try to do hotel hopping with LNF.
1) "Claims made against only a portion of your entire scheduled stay will not be honored":
a) Do not pertains to you since you have not booked a 2 nights stay and claiming against 1 of the nights
2) "Multiple claims for a stay consisting of two or more nights in the same week at the same Marriott hotel or Marriott hotels in the same geographic location (e.g. city) may be treated as one claim for one stay, even if booked through more than one reservation.":
This is only interesting in the context of awarding points, otherwise they need to advise you on how to book two hotels (with not adjacent nights) in the same reservation on marriott.com if they cannot do this you have to have two or more reservations that you claim against individually and they are treated as the same stay for points claims.The T&C explicitly mention that you can have two or more reservations which by definition are claimed against individually.
Needless to say it is impossible to have a 2 night stay (not not necessary adjacent nights since the T&C mention one week) at two different hotels with the same reservation number so what their reasoning results in is an absurd outcome, i.e. their interpretation of the rule implies that such reservations must be possible to make which they are not so that makes their interpretation mashed snow
This rule only have a meaning for points awarding since you can stop abuse of the 5K awards when someone try to do hotel hopping with LNF.
Jan 14, 2019, 6:08 am
#420
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,504
Thank you. I believe I will have to contact the hotel then and hope the language barrier won't ruin it...
According to the LNF team I am barred from LNFing for that one night because I have another successful LNF reservation for the other night at a different hotel. They claim that I am trying to split stays to take advantage of the LNF program.
It is absolutely bogus but covered by the T&C. The reason I would like to split my stay is just that I don't want to spend big bucks at an over the top property for two nights...
According to the LNF team I am barred from LNFing for that one night because I have another successful LNF reservation for the other night at a different hotel. They claim that I am trying to split stays to take advantage of the LNF program.
It is absolutely bogus but covered by the T&C. The reason I would like to split my stay is just that I don't want to spend big bucks at an over the top property for two nights...
