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Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

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Old Jun 15, 19, 10:07 pm   -   Wikipost
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-866-500-0368. For outside the US call 001-866-500-0368. A human is available at this number beginning at 9 am EST.

Effective December 1, 2018, the BRG does not apply to Design Hotels branded properties.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
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Old Jan 12, 19, 3:59 am
  #391  
 
Join Date: Feb 2013
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Originally Posted by Keyser View Post
that's not a problem....sometimes they won't do it till the very last minute....just make sure you keep your confirmation email....
Interesting. Iíve never experienced that before.
And for sure. I always keep a paper trail.
Thanks v
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Old Jan 12, 19, 4:21 am
  #392  
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Originally Posted by YoungBubbie View Post


Interesting. Iíve never experienced that before.
And for sure. I always keep a paper trail.
Thanks v
It's an SPG thing. What brand is the hotel?
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Old Jan 12, 19, 4:32 am
  #393  
 
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Originally Posted by margarita girl View Post
It's an SPG thing. What brand is the hotel?
Cosmo.
Makes sense as it came from BRG associate. Never saw that either.
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Old Jan 12, 19, 6:35 am
  #394  
 
Join Date: Aug 2018
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Originally Posted by YoungBubbie View Post
I got my approval fairly quickly, yet they still have not updated the rates in my reservation. Itís almost 2 days.

Has this happened to anyone else?
This was standard procedure with SPG BRG claims, however my experience with Marriott LNF is that they always update the reservation details to the new adjusted LNF rate plan right after claim approval. In fact, very often I realize my claim was approved because I see it on the app even before I received the approval email.
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Old Jan 12, 19, 8:55 am
  #395  
 
Join Date: May 2011
Programs: SPG Plat, Hilton Diamond, BA Exec Continental, AAdvantage, Virgin,
Posts: 35
For the first time since Marriot took over SPG I think I have a valid claim:

Expedia/ Hotels.com non refundable £1044 5 nights inc taxes, no refundable rate available
Marriott direct same room £1169 5 nights non refundable inc taxes. refundable rate is around £1300

I am wary of them not doing the LNF on some poor get out....for example Expedia issuing a voucher...how can I even determine that before booking?
Therefore my question is can I book the refundable and reference the none refundable in the comments that they can change the rate? I dont mind been non refundable if they honor the LNF price guarantee.

Also they dont use the 1 night free cancellation as a cheeky get out do they?

Last edited by mgkelly; Jan 12, 19 at 9:00 am Reason: clarrification
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Old Jan 12, 19, 9:13 am
  #396  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
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Successful BRG Claim within 5 hours after submitting my claim.

Hotel Name: St Regis Singapore
Arrival Date: January - Sat
Departure Date: January - Sun
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room - post paid
Marriott Brand Website Rate: $450 (+ tax)
Competing Rate: $410 (+ tax)
Actual Approved Rate: $410 (+ tax)
Comments: Wanted to capitalize on the Amex + Marriott deal (Spent 500 and get 150 back) hence i took the points!

Interesting note.Today i tried searching again thru the 3rd party site and found that the price for the same room/date is now higher (460) therefore making the official rates the 'lowest' !
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Old Jan 13, 19, 2:12 am
  #397  
 
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[QUOTE=xar;30192497]Yes, in fact i got an updated reservation email from the hotel which reflects the new, lower rate.
As the deduction via credit card has since been made from the original booking, the hotel has also informed me that they would refund me the balance upon the completion of my stay.[/QUOTE

Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasn’t offered the new rate or any refund, credit, or comp. Any advice?
Important Update:
A hotel representative says they will honor the lower rates. I am pleased.

Last edited by Scott Kiwi; Jan 13, 19 at 6:26 am Reason: Solution proposed
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Old Jan 13, 19, 2:41 am
  #398  
 
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Originally Posted by mgkelly View Post
For the first time since Marriot took over SPG I think I have a valid claim:

Expedia/ Hotels.com non refundable £1044 5 nights inc taxes, no refundable rate available
Marriott direct same room £1169 5 nights non refundable inc taxes. refundable rate is around £1300

I am wary of them not doing the LNF on some poor get out....for example Expedia issuing a voucher...how can I even determine that before booking?ooon refundab
Therefore my question is can I book the refundable and reference the none refundable in the comments that they can change the rate? I dont mind been non refundable if they honor the LNF price guarantee.

Also they dont use the 1 night free cancellation as a cheeky get out do they?
Book the non refundable if you dont get a reply before 24 hrs cancel the booking. I have done it several times. If they approve the LNF let your rate continue and it become nonrefundable.
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Old Jan 13, 19, 2:45 am
  #399  
xar
 
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[QUOTE=Scott Kiwi;30647966]
Originally Posted by xar View Post
Yes, in fact i got an updated reservation email from the hotel which reflects the new, lower rate.
As the deduction via credit card has since been made from the original booking, the hotel has also informed me that they would refund me the balance upon the completion of my stay.[/QUOTE

Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasnít offered the new rate or any refund, credit, or comp. Any advice?
It has to be done within 24 hours, otherwise anything after, your miles may vary.
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Old Jan 13, 19, 3:41 am
  #400  
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Originally Posted by Scott Kiwi View Post
Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasnít offered the new rate or any refund, credit, or comp. Any advice?
I don't understand what happened here. Did you have a LNF, or just a regular reservation? Was the reservation prepaid, and now you are discovering the going rate is lower? If that's the case, I would discuss it with the manager. How many nights are you there? It's unlikely they will drop your rate especially on a prepaid rate, but they might offer you a credit which can be used in the restaurant or bar or something. One thing is for sure. If you don't ask, you won't get anything.
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Old Jan 13, 19, 4:28 am
  #401  
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Originally Posted by nexusCFX View Post
Wasn't your BRG for the PG? Definitely lots of great Hyatt hotels, but in Tokyo I wouldn't say any of them are higher quality than the PG. Although, if I had the kind of status you have I would probably go for Hyatt too if it was cheaper.
That's right, the PG is one of my favorite hotels in the world (I've stayed there 4x), and would've been a decent deal had the BRG been approved. But at $500+tax I wasn't feeling it. Also, on a NRTĖHND one-night stay the Hyatt Centric Ginza is super convenient as it's a nonstop train to booth airports. Not comparable in quality, but still a very nice hotel. If I wanted something comparable, the Andaz is also an absolute favorite.
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Old Jan 13, 19, 4:33 am
  #402  
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Originally Posted by margarita girl View Post
I don't understand what happened here. Did you have a LNF, or just a regular reservation? Was the reservation prepaid, and now you are discovering the going rate is lower? If that's the case, I would discuss it with the manager. How many nights are you there? It's unlikely they will drop your rate especially on a prepaid rate, but they might offer you a credit which can be used in the restaurant or bar or something. One thing is for sure. If you don't ask, you won't get anything.
This happens not infrequently to me, and I always ask for my rate to be lowered to what they're asking for at the moment. I've never been refused.
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Old Jan 13, 19, 4:42 am
  #403  
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Originally Posted by helvetic View Post
This happens not infrequently to me, and I always ask for my rate to be lowered to what they're asking for at the moment. I've never been refused.
Flexible or prepaid rates?
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Old Jan 13, 19, 5:28 am
  #404  
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Originally Posted by margarita girl View Post
Flexible or prepaid rates?
Either way, on both. Though the majority of the time I'm on flexible bookings.
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Old Jan 13, 19, 6:28 am
  #405  
 
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Margarita Girl,
They have agreed to use the lower rates for the 3 upcoming nights.
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