Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Jan 12, 2019, 4:21 am
#392
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Jan 12, 2019, 6:35 am
#394
Join Date: Aug 2018
Posts: 902
This was standard procedure with SPG BRG claims, however my experience with Marriott LNF is that they always update the reservation details to the new adjusted LNF rate plan right after claim approval. In fact, very often I realize my claim was approved because I see it on the app even before I received the approval email.
Jan 12, 2019, 8:55 am
#395
Join Date: May 2011
Programs: SPG Plat, Hilton Diamond, BA Exec Continental, AAdvantage, Virgin,
Posts: 47
For the first time since Marriot took over SPG I think I have a valid claim:
Expedia/ Hotels.com non refundable Ł1044 5 nights inc taxes, no refundable rate available
Marriott direct same room Ł1169 5 nights non refundable inc taxes. refundable rate is around Ł1300
I am wary of them not doing the LNF on some poor get out....for example Expedia issuing a voucher...how can I even determine that before booking?
Therefore my question is can I book the refundable and reference the none refundable in the comments that they can change the rate? I dont mind been non refundable if they honor the LNF price guarantee.
Also they dont use the 1 night free cancellation as a cheeky get out do they?
Expedia/ Hotels.com non refundable Ł1044 5 nights inc taxes, no refundable rate available
Marriott direct same room Ł1169 5 nights non refundable inc taxes. refundable rate is around Ł1300
I am wary of them not doing the LNF on some poor get out....for example Expedia issuing a voucher...how can I even determine that before booking?
Therefore my question is can I book the refundable and reference the none refundable in the comments that they can change the rate? I dont mind been non refundable if they honor the LNF price guarantee.
Also they dont use the 1 night free cancellation as a cheeky get out do they?
Last edited by mgkelly; Jan 12, 2019 at 9:00 am Reason: clarrification
Jan 12, 2019, 9:13 am
#396
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
Successful BRG Claim within 5 hours after submitting my claim.
Hotel Name: St Regis Singapore
Arrival Date: January - Sat
Departure Date: January - Sun
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room - post paid
Marriott Brand Website Rate: $450 (+ tax)
Competing Rate: $410 (+ tax)
Actual Approved Rate: $410 (+ tax)
Comments: Wanted to capitalize on the Amex + Marriott deal (Spent 500 and get 150 back) hence i took the points!
Interesting note.Today i tried searching again thru the 3rd party site and found that the price for the same room/date is now higher (460) therefore making the official rates the 'lowest' !
Hotel Name: St Regis Singapore
Arrival Date: January - Sat
Departure Date: January - Sun
Number of Rooms: 1
Number of Guests: 2
Room Type: Deluxe Room - post paid
Marriott Brand Website Rate: $450 (+ tax)
Competing Rate: $410 (+ tax)
Actual Approved Rate: $410 (+ tax)
Comments: Wanted to capitalize on the Amex + Marriott deal (Spent 500 and get 150 back) hence i took the points!
Interesting note.Today i tried searching again thru the 3rd party site and found that the price for the same room/date is now higher (460) therefore making the official rates the 'lowest' !
Jan 13, 2019, 2:12 am
#397
Join Date: Oct 2015
Location: Southern Cal
Programs: UA, AA, Delta, Marriott
Posts: 113
[QUOTE=xar;30192497]Yes, in fact i got an updated reservation email from the hotel which reflects the new, lower rate.
As the deduction via credit card has since been made from the original booking, the hotel has also informed me that they would refund me the balance upon the completion of my stay.[/QUOTE
Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasn’t offered the new rate or any refund, credit, or comp. Any advice?
Important Update:
A hotel representative says they will honor the lower rates. I am pleased.
As the deduction via credit card has since been made from the original booking, the hotel has also informed me that they would refund me the balance upon the completion of my stay.[/QUOTE
Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasn’t offered the new rate or any refund, credit, or comp. Any advice?
Important Update:
A hotel representative says they will honor the lower rates. I am pleased.
Last edited by Scott Kiwi; Jan 13, 2019 at 6:26 am Reason: Solution proposed
Jan 13, 2019, 2:41 am
#398
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
For the first time since Marriot took over SPG I think I have a valid claim:
Expedia/ Hotels.com non refundable Ł1044 5 nights inc taxes, no refundable rate available
Marriott direct same room Ł1169 5 nights non refundable inc taxes. refundable rate is around Ł1300
I am wary of them not doing the LNF on some poor get out....for example Expedia issuing a voucher...how can I even determine that before booking?ooon refundab
Therefore my question is can I book the refundable and reference the none refundable in the comments that they can change the rate? I dont mind been non refundable if they honor the LNF price guarantee.
Also they dont use the 1 night free cancellation as a cheeky get out do they?
Expedia/ Hotels.com non refundable Ł1044 5 nights inc taxes, no refundable rate available
Marriott direct same room Ł1169 5 nights non refundable inc taxes. refundable rate is around Ł1300
I am wary of them not doing the LNF on some poor get out....for example Expedia issuing a voucher...how can I even determine that before booking?ooon refundab
Therefore my question is can I book the refundable and reference the none refundable in the comments that they can change the rate? I dont mind been non refundable if they honor the LNF price guarantee.
Also they dont use the 1 night free cancellation as a cheeky get out do they?
Jan 13, 2019, 2:45 am
#399
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
[QUOTE=Scott Kiwi;30647966]
It has to be done within 24 hours, otherwise anything after, your miles may vary.
Yes, in fact i got an updated reservation email from the hotel which reflects the new, lower rate.
As the deduction via credit card has since been made from the original booking, the hotel has also informed me that they would refund me the balance upon the completion of my stay.[/QUOTE
Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasn’t offered the new rate or any refund, credit, or comp. Any advice?
As the deduction via credit card has since been made from the original booking, the hotel has also informed me that they would refund me the balance upon the completion of my stay.[/QUOTE
Lucky you! I checked into a Sheraton yesterday, only to learn later that the rate for the room is now about $75 a night lower than the rate I am paying. I wasn’t offered the new rate or any refund, credit, or comp. Any advice?
Jan 13, 2019, 3:41 am
#400
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I don't understand what happened here. Did you have a LNF, or just a regular reservation? Was the reservation prepaid, and now you are discovering the going rate is lower? If that's the case, I would discuss it with the manager. How many nights are you there? It's unlikely they will drop your rate especially on a prepaid rate, but they might offer you a credit which can be used in the restaurant or bar or something. One thing is for sure. If you don't ask, you won't get anything.
Jan 13, 2019, 4:28 am
#401
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
That's right, the PG is one of my favorite hotels in the world (I've stayed there 4x), and would've been a decent deal had the BRG been approved. But at $500+tax I wasn't feeling it. Also, on a NRT–HND one-night stay the Hyatt Centric Ginza is super convenient as it's a nonstop train to booth airports. Not comparable in quality, but still a very nice hotel. If I wanted something comparable, the Andaz is also an absolute favorite.
Jan 13, 2019, 4:33 am
#402
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I don't understand what happened here. Did you have a LNF, or just a regular reservation? Was the reservation prepaid, and now you are discovering the going rate is lower? If that's the case, I would discuss it with the manager. How many nights are you there? It's unlikely they will drop your rate especially on a prepaid rate, but they might offer you a credit which can be used in the restaurant or bar or something. One thing is for sure. If you don't ask, you won't get anything.
Jan 13, 2019, 4:42 am
#403
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Jan 13, 2019, 5:28 am
#404
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Jan 13, 2019, 6:28 am
#405
Join Date: Oct 2015
Location: Southern Cal
Programs: UA, AA, Delta, Marriott
Posts: 113
Margarita Girl,
They have agreed to use the lower rates for the 3 upcoming nights.
They have agreed to use the lower rates for the 3 upcoming nights.