Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Aug 4, 2020, 8:51 am
#1577
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,088
Aug 4, 2020, 3:46 pm
#1578
Join Date: Aug 2018
Posts: 902
Actually it’s because prepaid (or directly paid to trip.com)rates on trip.com are what the industry refers to as leaked rates. This either happens with Marriott’s permission or with Marriott being unable to do anything about it. Leaked rates on OTAs are by definition almost always cheaper than the best available rate for the general public.
Aug 4, 2020, 3:48 pm
#1579
Join Date: Mar 2019
Posts: 773
This whole brg is a scam they denie the claim and wait till last few hours so the rate will go up I won one so far but it takes forever for them" to find it"
Aug 4, 2020, 7:56 pm
#1580
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 494
Aug 5, 2020, 8:54 am
#1581
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,034
Aug 5, 2020, 11:24 am
#1582
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 494
. Otherwise, it would be 68 CAD/night difference!
Aug 5, 2020, 12:59 pm
#1583
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
Aug 7, 2020, 5:31 pm
#1584
Join Date: Aug 2020
Posts: 1
Hotel Name: Cosmopolitan Las Vegas
Arrival Date: 2020-10-02
Departure Date: 2020-10-04
Number of Rooms: 1
Number of Guests: 2
Room Type: City room
Marriott Brand Website Rate: $510
Competing Rate: $448
Actual Approved Rate: $407.24
LNF Award: 25% discount for only 1 night
Comments:
First time trying this out and they only matched one night of mine.
Really irritating because the rates I found earlier were even lower but seems like they took exactly 24 hours and then the price went up. Afterwards the match was only for this new rate which was not nearly as good and the 25% was applied for only one night.
I'm trying to fight this as I found a similar deal and want to get the LNF award for two nights.
Not sure the best way around this though. Should I cancel the booking and rebook and submit a new claim or keep going on this email thread?
Arrival Date: 2020-10-02
Departure Date: 2020-10-04
Number of Rooms: 1
Number of Guests: 2
Room Type: City room
Marriott Brand Website Rate: $510
Competing Rate: $448
Actual Approved Rate: $407.24
LNF Award: 25% discount for only 1 night
Comments:
First time trying this out and they only matched one night of mine.
Really irritating because the rates I found earlier were even lower but seems like they took exactly 24 hours and then the price went up. Afterwards the match was only for this new rate which was not nearly as good and the 25% was applied for only one night.
I'm trying to fight this as I found a similar deal and want to get the LNF award for two nights.
Not sure the best way around this though. Should I cancel the booking and rebook and submit a new claim or keep going on this email thread?
Aug 7, 2020, 5:39 pm
#1585
Join Date: Feb 2013
Posts: 1,815
Hotel Name: Cosmopolitan Las Vegas
Arrival Date: 2020-10-02
Departure Date: 2020-10-04
Number of Rooms: 1
Number of Guests: 2
Room Type: City room
Marriott Brand Website Rate: $510
Competing Rate: $448
Actual Approved Rate: $407.24
LNF Award: 25% discount for only 1 night
Comments:
First time trying this out and they only matched one night of mine.
Really irritating because the rates I found earlier were even lower but seems like they took exactly 24 hours and then the price went up. Afterwards the match was only for this new rate which was not nearly as good and the 25% was applied for only one night.
I'm trying to fight this as I found a similar deal and want to get the LNF award for two nights.
Not sure the best way around this though. Should I cancel the booking and rebook and submit a new claim or keep going on this email thread?
Arrival Date: 2020-10-02
Departure Date: 2020-10-04
Number of Rooms: 1
Number of Guests: 2
Room Type: City room
Marriott Brand Website Rate: $510
Competing Rate: $448
Actual Approved Rate: $407.24
LNF Award: 25% discount for only 1 night
Comments:
First time trying this out and they only matched one night of mine.
Really irritating because the rates I found earlier were even lower but seems like they took exactly 24 hours and then the price went up. Afterwards the match was only for this new rate which was not nearly as good and the 25% was applied for only one night.
I'm trying to fight this as I found a similar deal and want to get the LNF award for two nights.
Not sure the best way around this though. Should I cancel the booking and rebook and submit a new claim or keep going on this email thread?
Aug 8, 2020, 3:50 am
#1586
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Hotel Name: Cosmopolitan Las Vegas
Arrival Date: 2020-10-02
Departure Date: 2020-10-04
Number of Rooms: 1
Number of Guests: 2
Room Type: City room
Marriott Brand Website Rate: $510
Competing Rate: $448
Actual Approved Rate: $407.24
LNF Award: 25% discount for only 1 night
Comments:
First time trying this out and they only matched one night of mine.
Really irritating because the rates I found earlier were even lower but seems like they took exactly 24 hours and then the price went up. Afterwards the match was only for this new rate which was not nearly as good and the 25% was applied for only one night.
I'm trying to fight this as I found a similar deal and want to get the LNF award for two nights.
Not sure the best way around this though. Should I cancel the booking and rebook and submit a new claim or keep going on this email thread?
Arrival Date: 2020-10-02
Departure Date: 2020-10-04
Number of Rooms: 1
Number of Guests: 2
Room Type: City room
Marriott Brand Website Rate: $510
Competing Rate: $448
Actual Approved Rate: $407.24
LNF Award: 25% discount for only 1 night
Comments:
First time trying this out and they only matched one night of mine.
Really irritating because the rates I found earlier were even lower but seems like they took exactly 24 hours and then the price went up. Afterwards the match was only for this new rate which was not nearly as good and the 25% was applied for only one night.
I'm trying to fight this as I found a similar deal and want to get the LNF award for two nights.
Not sure the best way around this though. Should I cancel the booking and rebook and submit a new claim or keep going on this email thread?
Aug 8, 2020, 7:21 am
#1587
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,034
Aug 10, 2020, 12:15 pm
#1588
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Hotel Name: Ritz Carlton Reserve Mandapa
Arrival Date: July 26, 2021
Departure Date: July 28, 2021
Number of Rooms: 1
Number of Guests: 2
Room Type: Reserve Suite, 1 Bedroom, Non Smoking, Resort View
Marriott Brand Website Rate: $649
Competing Rate: $646
I submitted this and got denied, with the following response: "Since the default currency of the competing website is not the same as the currency used at this hotel, I used the currency calculator on Marriott.com to convert the rate I found. We have determined the nominal difference in rates is due to currency exchange fluctuation and not actual rate difference. For this reason, I am unable to approve your claim"
Total BS as I clicked on the USD rate on the Marriott site when getting the rate of $649, and Expedia displayed $646. What's the point of BRG when you don't even honor better rates?
Arrival Date: July 26, 2021
Departure Date: July 28, 2021
Number of Rooms: 1
Number of Guests: 2
Room Type: Reserve Suite, 1 Bedroom, Non Smoking, Resort View
Marriott Brand Website Rate: $649
Competing Rate: $646
I submitted this and got denied, with the following response: "Since the default currency of the competing website is not the same as the currency used at this hotel, I used the currency calculator on Marriott.com to convert the rate I found. We have determined the nominal difference in rates is due to currency exchange fluctuation and not actual rate difference. For this reason, I am unable to approve your claim"
Total BS as I clicked on the USD rate on the Marriott site when getting the rate of $649, and Expedia displayed $646. What's the point of BRG when you don't even honor better rates?
Last edited by chongl; Aug 10, 2020 at 12:21 pm
Aug 10, 2020, 12:47 pm
#1589
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
The rules are the rules. Currency rate fluctuations don’t count.
Aug 10, 2020, 1:37 pm
#1590
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
"Marriott may deny claims where the difference between the Comparison Rate and the Marriott rate is less than $1. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee."
At what point is it not considered a currency fluctuation? $5, $10, $20? How far back are they looking for the acceptable range of rate? If it's a fluctuation, then the price should be updating once a day or some regular interval...it has not and has remained listed at $649.
At what point is it not considered a currency fluctuation? $5, $10, $20? How far back are they looking for the acceptable range of rate? If it's a fluctuation, then the price should be updating once a day or some regular interval...it has not and has remained listed at $649.