Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Jul 31, 2020, 1:07 pm
#1561
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,088
Aug 1, 2020, 7:53 am
#1562
Join Date: Apr 2019
Posts: 18
Tried for a BRG for one room for 4 adults and got this reply:
I am unable to approve your claim as the room type confirmed does not match what was found on the comparison site. You compared these room types:
Marriott Reservation: Studio room with 2 queen beds – Maximum Occupancy of 5 guests
Comparison Source: Studio room with one bed - Maximum Occupancy of 3 guests
Note: The comparison source did show the one bed studio available for 4 guest but the hotel fire code will only allow 3 guests in this type of room.
And my reply:
I rechecked the comparison source and no where does it say that it is for one bed. The reservation is for 4 people. How would they be allowed to rent a room only allowed for 3 people to 4 people? That makes no sense. Room rate says studio standard with no mention of the number of beds or type of beds. So what would happen if I booked with this company and show up at your hotel with a confirmed paid for reservation? Is your hotel going to break fire code or are they going to give me a room with 2 beds?
I went back to the website and changed the reservation to 2 people and the room typed changed to King bed. I did this after I sent the email. During these times you would think they would take every reservation they can get.
I am unable to approve your claim as the room type confirmed does not match what was found on the comparison site. You compared these room types:
Marriott Reservation: Studio room with 2 queen beds – Maximum Occupancy of 5 guests
Comparison Source: Studio room with one bed - Maximum Occupancy of 3 guests
Note: The comparison source did show the one bed studio available for 4 guest but the hotel fire code will only allow 3 guests in this type of room.
And my reply:
I rechecked the comparison source and no where does it say that it is for one bed. The reservation is for 4 people. How would they be allowed to rent a room only allowed for 3 people to 4 people? That makes no sense. Room rate says studio standard with no mention of the number of beds or type of beds. So what would happen if I booked with this company and show up at your hotel with a confirmed paid for reservation? Is your hotel going to break fire code or are they going to give me a room with 2 beds?
I went back to the website and changed the reservation to 2 people and the room typed changed to King bed. I did this after I sent the email. During these times you would think they would take every reservation they can get.
Aug 1, 2020, 1:06 pm
#1563
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,088
You can't book one type of room and compare with another type of room.
If the OTA doesn't have 2 queen suite then you need to either compare with a one bed suite or try a different hotel.
If the OTA doesn't have 2 queen suite then you need to either compare with a one bed suite or try a different hotel.
Aug 1, 2020, 9:15 pm
#1564
Join Date: Apr 2019
Posts: 18
I agree. But what Marriott was saying was that the 3rd party site was for a Room with a King bed which sleeps 3 when I clearly have 4 adults. Hotel in question doesn’t not have room for 4 people with only one bed. Rooms that accommodate 4 people are 2 queen bed room, and 1 and 2 bedroom suites. They emailed me back and was basing that the room had one because of a bed graphic showing one bed. I just canceled my reservation and will try again with a different 3rd party website. There are at least 3 more with around the same price.
Aug 1, 2020, 9:24 pm
#1565
Join Date: Apr 2019
Posts: 18
Since my BRG was denied and I went ahead and canceled my reservation, how long should I wait to rebook and try again with a different 3rd party rate? Should I do it under a different name? Is this allowed?
Last edited by Wdwglitzy; Aug 1, 2020 at 9:54 pm
Aug 2, 2020, 12:05 am
#1566
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
You don’t have to wait at all. Just give it a new go. I think the Maximum it has taken me was 4 attempts. ;-)
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
Aug 2, 2020, 7:59 pm
#1567
Join Date: Apr 2019
Posts: 18
You don’t have to wait at all. Just give it a new go. I think the Maximum it has taken me was 4 attempts. ;-)
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
Aug 3, 2020, 3:23 am
#1568
Join Date: Aug 2018
Posts: 902
You don’t have to wait at all. Just give it a new go. I think the Maximum it has taken me was 4 attempts. ;-)
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
Aug 3, 2020, 3:36 am
#1569
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
I once heard of someone who was banned from a hotel for playing that game. But I really think that’s the exception.
Aug 3, 2020, 4:27 am
#1570
Join Date: Feb 2013
Posts: 1,815
When making original claim in the comments, if I find 2 OTA sites, I also ask for them to check other site if they can’t find on first site.
Aug 3, 2020, 5:56 am
#1571
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Aug 3, 2020, 7:21 am
#1572
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,232
Wowww, I did cancel and rebook A LOT!!!
Aug 3, 2020, 8:00 am
#1573
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
wow no wonder hotels want to sell through OTA if that $2 fee is anywhere near accurate....hopefully more BRG opportunities for us 