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Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

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Old Feb 12, 20, 5:10 am   -   Wikipost
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665 or 1-866-500-0368. For outside the US call 001-866-500-0368. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:

Competing Rate:
Actual Approved Rate:

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Old Jul 31, 20, 1:07 pm
  #1561  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 8,122
Originally Posted by cfischer View Post
I am with you. Life post Expedia has been difficult. Also TZO moving to vouchers rather than direct bookings has hurt.
It also hurts not to be able to use Marriott's own rate as comparison rate.
nacho is online now  
Old Aug 1, 20, 7:53 am
  #1562  
 
Join Date: Apr 2019
Posts: 18
Tried for a BRG for one room for 4 adults and got this reply:

I am unable to approve your claim as the room type confirmed does not match what was found on the comparison site. You compared these room types:
Marriott Reservation: Studio room with 2 queen beds – Maximum Occupancy of 5 guests
Comparison Source: Studio room with one bed - Maximum Occupancy of 3 guests
Note: The comparison source did show the one bed studio available for 4 guest but the hotel fire code will only allow 3 guests in this type of room.

And my reply:
I rechecked the comparison source and no where does it say that it is for one bed. The reservation is for 4 people. How would they be allowed to rent a room only allowed for 3 people to 4 people? That makes no sense. Room rate says studio standard with no mention of the number of beds or type of beds. So what would happen if I booked with this company and show up at your hotel with a confirmed paid for reservation? Is your hotel going to break fire code or are they going to give me a room with 2 beds?


I went back to the website and changed the reservation to 2 people and the room typed changed to King bed. I did this after I sent the email. During these times you would think they would take every reservation they can get.
Wdwglitzy is offline  
Old Aug 1, 20, 1:06 pm
  #1563  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 8,122
You can't book one type of room and compare with another type of room.

If the OTA doesn't have 2 queen suite then you need to either compare with a one bed suite or try a different hotel.
ChocolateFactory likes this.
nacho is online now  
Old Aug 1, 20, 9:15 pm
  #1564  
 
Join Date: Apr 2019
Posts: 18
Originally Posted by nacho View Post
You can't book one type of room and compare with another type of room.

If the OTA doesn't have 2 queen suite then you need to either compare with a one bed suite or try a different hotel.
I agree. But what Marriott was saying was that the 3rd party site was for a Room with a King bed which sleeps 3 when I clearly have 4 adults. Hotel in question doesnít not have room for 4 people with only one bed. Rooms that accommodate 4 people are 2 queen bed room, and 1 and 2 bedroom suites. They emailed me back and was basing that the room had one because of a bed graphic showing one bed. I just canceled my reservation and will try again with a different 3rd party website. There are at least 3 more with around the same price.
Wdwglitzy is offline  
Old Aug 1, 20, 9:24 pm
  #1565  
 
Join Date: Apr 2019
Posts: 18
Since my BRG was denied and I went ahead and canceled my reservation, how long should I wait to rebook and try again with a different 3rd party rate? Should I do it under a different name? Is this allowed?

Last edited by Wdwglitzy; Aug 1, 20 at 9:54 pm
Wdwglitzy is offline  
Old Aug 2, 20, 12:05 am
  #1566  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,001
You don’t have to wait at all. Just give it a new go. I think the Maximum it has taken me was 4 attempts. ;-)
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isn’t happy with you booking and canceling all the time. But for the BRG that doesn’t matter.
Wdwglitzy likes this.
ChocolateFactory is offline  
Old Aug 2, 20, 7:59 pm
  #1567  
 
Join Date: Apr 2019
Posts: 18
Originally Posted by ChocolateFactory View Post
You donít have to wait at all. Just give it a new go. I think the Maximum it has taken me was 4 attempts. ;-)
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isnít happy with you booking and canceling all the time. But for the BRG that doesnít matter.
Thank you. I will definitely try again.
Wdwglitzy is offline  
Old Aug 3, 20, 3:23 am
  #1568  
 
Join Date: Aug 2018
Posts: 644
Originally Posted by ChocolateFactory View Post
You donít have to wait at all. Just give it a new go. I think the Maximum it has taken me was 4 attempts. ;-)
You just need a fresh booking, so you always have to cancel and book again.
The worst that can happen is that the hotel isnít happy with you booking and canceling all the time. But for the BRG that doesnít matter.
Each cancellation, reservation or modification made online actually costs the hotel something in the order of $2.00 in IT fees.
MePlatPremier is offline  
Old Aug 3, 20, 3:36 am
  #1569  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,001
I once heard of someone who was banned from a hotel for playing that game. But I really think that’s the exception.
ChocolateFactory is offline  
Old Aug 3, 20, 4:27 am
  #1570  
 
Join Date: Feb 2013
Posts: 1,745
Originally Posted by Wdwglitzy View Post
Since my BRG was denied and I went ahead and canceled my reservation, how long should I wait to rebook and try again with a different 3rd party rate? Should I do it under a different name? Is this allowed?
I just respond to the email asking them to check again using the new site.

When making original claim in the comments, if I find 2 OTA sites, I also ask for them to check other site if they canít find on first site.
Wdwglitzy likes this.
YoungBubbie is offline  
Old Aug 3, 20, 5:56 am
  #1571  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,455
Originally Posted by MePlatPremier View Post
Each cancellation, reservation or modification made online actually costs the hotel something in the order of $2.00 in IT fees.
Where did you get this $2 figure? That sounds awfully expensive.
3rdworldresident likes this.
TerryK is online now  
Old Aug 3, 20, 7:21 am
  #1572  
 
Join Date: Oct 2011
Location: BKK
Programs: Marriott Bonvoy Titanium; QR Plat
Posts: 1,915
Wowww, I did cancel and rebook A LOT!!!
Wdwglitzy and FQ415 like this.
3rdworldresident is offline  
Old Aug 3, 20, 8:00 am
  #1573  
 
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 879
wow no wonder hotels want to sell through OTA if that $2 fee is anywhere near accurate....hopefully more BRG opportunities for us
X-ON is offline  
Old Aug 3, 20, 8:45 am
  #1574  
 
Join Date: Apr 2019
Posts: 18
Originally Posted by YoungBubbie View Post
I just respond to the email asking them to check again using the new site.

When making original claim in the comments, if I find 2 OTA sites, I also ask for them to check other site if they canít find on first site.
Thank you. I will try that on my next attempt. 🙂
Wdwglitzy is offline  
Old Aug 3, 20, 11:23 am
  #1575  
 
Join Date: Aug 2018
Posts: 644
Originally Posted by TerryK View Post
Where did you get this $2 figure? That sounds awfully expensive.
I might be wrong on the amount... I remember reading Marriottís statement of fees and it was in that general ballpark... it could have been 50cts, but i think it was higher
MePlatPremier is offline  

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