Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Mar 9, 2019, 2:52 pm
#1096
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
They were asking to merge accounts by Dec 31, right? I bet you they fired all the consultants that wrote that part of the application on Jan 1, figuring that anyone who hasn't merged yet is going to be #noisearoundtheedges .
). I’m still waiting for that email. 
Mar 9, 2019, 6:26 pm
#1097
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Now to be fair, I think I said SHOULD BE if you want the benefit of the combined status sweep. I don't think they ever committed to running the sweeps continuously. I've yet to find a way to turn the clock back so let's see how BONVoY handles it now. Technically, having two accounts is a violation of the T&C's and either or both accounts could go away. I hope they don't do that, but I've hoped for a lot of things that haven't happened with Marriott.
Mar 9, 2019, 7:24 pm
#1098
Join Date: Feb 2019
Posts: 121
I've mentioned this before, but if you haven't merged your accounts yet, why do it now? I guess I assumed that people that distrusted Marriott IT so much that they were hesitant to merge accounts had actually made the decision to permanently abandon one of their accounts at this point.
For example, there seems to be a lot of former SPG people posting here that didn't have much Marriott activity. Since there were glitches with some mergers with a lot of SPG activity, people might choose to just not merge, let the SPG convert to Marriott Bonvoy, and just never use the old Marriott Rewards account again.
For example, there seems to be a lot of former SPG people posting here that didn't have much Marriott activity. Since there were glitches with some mergers with a lot of SPG activity, people might choose to just not merge, let the SPG convert to Marriott Bonvoy, and just never use the old Marriott Rewards account again.
Mar 9, 2019, 7:30 pm
#1099
Join Date: Feb 2019
Posts: 121
Based on Marriott IT lately, it is safe to assume this request could take weeks or months to fulfill...
Mar 9, 2019, 7:53 pm
#1100
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Now to be fair, I think I said SHOULD BE if you want the benefit of the combined status sweep. I don't think they ever committed to running the sweeps continuously. I've yet to find a way to turn the clock back so let's see how BONVoY handles it now. Technically, having two accounts is a violation of the T&C's and either or both accounts could go away. I hope they don't do that, but I've hoped for a lot of things that haven't happened with Marriott.
The account I plan to abandon still has 400K pts in it and 2 Travel Package certs, so I want to use those up. All new stays are going into the account I'm planning to keep.
Mar 13, 2019, 5:59 am
#1101
Join Date: Mar 2019
Posts: 12
Mar 13, 2019, 8:54 am
#1102
Join Date: Jan 2011
Location: BNA
Programs: DL PM, SPG Plat
Posts: 49
Nothing here; It's been over a week and I've had no response from filling out the form and have been unable to find a phone rep that knows how to help. Right now it's a big shrug from everyone it seems.
Mar 13, 2019, 9:02 am
#1103
Join Date: Jun 2005
Location: EWR
Programs: Marriott Bonvoy Lifetime Gold (Current Platinum), United Mileage Plus, Avis Preferred
Posts: 850
There is a circular click cycle on the web site. When I log in, there is a "Let's Do This" link to start the merge process. On the landing page for combining, there is a section; "Not sure if you combined yet?", next to a link for "View your Profile". Click on that, and the second item under "Personal Info", is "Combine My Former SPG & Rewards Accounts", with a link for "Start Now". Clicking on that takes me back to the the landing page for combining. And round and round we go...
Mar 22, 2019, 9:09 am
#1105
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
Having issues with this.
My ex-SPG account has gold status from AMEX Platinum. It has no 'combine my account' option to click anywhere and 0 balance.
My ex-Marriott rewards account has been downgraded to silver despite being linked to the SPG account. It is a about to recieve a large(ish) number of points swept over from my SPG AMEX and I want to make a redemption imminently.
I have tried to follow the 'combine' process twice now, recieved the 'please wait 5 days' message but they haven't been combined.
HELP! I really want my ex-Marriott account to show gold before I redeem...
My ex-SPG account has gold status from AMEX Platinum. It has no 'combine my account' option to click anywhere and 0 balance.
My ex-Marriott rewards account has been downgraded to silver despite being linked to the SPG account. It is a about to recieve a large(ish) number of points swept over from my SPG AMEX and I want to make a redemption imminently.
I have tried to follow the 'combine' process twice now, recieved the 'please wait 5 days' message but they haven't been combined.
HELP! I really want my ex-Marriott account to show gold before I redeem...
Mar 22, 2019, 9:13 am
#1106
Join Date: Feb 2019
Posts: 121
Made my request a couple of weeks ago, but there has radio silence ever since, and my SPG account is still active. I have about one thousand points in what my old Starwood account. Not a lot, but I would like them. I should have just transferred them when I had the chance.
There is a circular click cycle on the web site. When I log in, there is a "Let's Do This" link to start the merge process. On the landing page for combining, there is a section; "Not sure if you combined yet?", next to a link for "View your Profile". Click on that, and the second item under "Personal Info", is "Combine My Former SPG & Rewards Accounts", with a link for "Start Now". Clicking on that takes me back to the the landing page for combining. And round and round we go...
There is a circular click cycle on the web site. When I log in, there is a "Let's Do This" link to start the merge process. On the landing page for combining, there is a section; "Not sure if you combined yet?", next to a link for "View your Profile". Click on that, and the second item under "Personal Info", is "Combine My Former SPG & Rewards Accounts", with a link for "Start Now". Clicking on that takes me back to the the landing page for combining. And round and round we go...
Mar 23, 2019, 2:13 am
#1107
Join Date: Mar 2019
Posts: 12
Having issues with this.
My ex-SPG account has gold status from AMEX Platinum. It has no 'combine my account' option to click anywhere and 0 balance.
My ex-Marriott rewards account has been downgraded to silver despite being linked to the SPG account. It is a about to recieve a large(ish) number of points swept over from my SPG AMEX and I want to make a redemption imminently.
I have tried to follow the 'combine' process twice now, recieved the 'please wait 5 days' message but they haven't been combined.
HELP! I really want my ex-Marriott account to show gold before I redeem...
My ex-SPG account has gold status from AMEX Platinum. It has no 'combine my account' option to click anywhere and 0 balance.
My ex-Marriott rewards account has been downgraded to silver despite being linked to the SPG account. It is a about to recieve a large(ish) number of points swept over from my SPG AMEX and I want to make a redemption imminently.
I have tried to follow the 'combine' process twice now, recieved the 'please wait 5 days' message but they haven't been combined.
HELP! I really want my ex-Marriott account to show gold before I redeem...
Mar 23, 2019, 12:06 pm
#1108
Join Date: Mar 2010
Posts: 1,324
Could you post the # for the loyalty program issues line?
Mar 23, 2019, 12:18 pm
#1109
Join Date: Mar 2019
Posts: 12
I'm in the UK and I afaik they only have one UK number: 0080019271927. When it asked what I was calling regarding I just said "combine accounts" and then stayed on the line until it got through to a person.
Mar 25, 2019, 10:07 am
#1110
Join Date: Jan 2011
Location: BNA
Programs: DL PM, SPG Plat
Posts: 49
Happy to report that I logged in this morning and my accounts were finally combined. Took about three and a half weeks from the time I initiated on the website. Never got a follow-up email or any sort of communication about it, but it's at least it's been done!