Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 9, 2018, 9:54 am
#691
Join Date: Dec 2017
Location: France
Programs: National EE, Flying Blue/SPG/Sixt platinum, Hertz PC, Club Carlsson, Best Western Diamond, IHG
Posts: 50
Bad luck for me: no screenshots. I have take care before the merge and go through process. As everything was correct, I didn't take any screenshots.
And then, suddenly, I have 32 lifetime nights that were removed, without notice or explanation.
I wrote an e-mail to the support, wait for their feedback.
And then, suddenly, I have 32 lifetime nights that were removed, without notice or explanation.
I wrote an e-mail to the support, wait for their feedback.
Sep 9, 2018, 10:32 am
#692
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
I have a separate RC Rewards account (just a spontaneous idea one or two years ago) without activities as I used my MR account always. I got a mail recently with RC offers plus option to combine accounts, in fact the RC Rewards with an SPG account. The latter I have merged already with my MR account. What to do, just ignore it? One time Marriott will delete that RC account I guess.
Sep 9, 2018, 12:09 pm
#693
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have a separate RC Rewards account (just a spontaneous idea one or two years ago) without activities as I used my MR account always. I got a mail recently with RC offers plus option to combine accounts, in fact the RC Rewards with an SPG account. The latter I have merged already with my MR account. What to do, just ignore it? One time Marriott will delete that RC account I guess.
Sep 9, 2018, 5:08 pm
#694
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,938
For those of you asking about booking award nights at SPG properties after combining accounts. Proceed with caution. I tried to book a points rez and it errored out but still took the points. Still missing a week a later. Hold times excessive, phone rep can’t figure out problem, no rez, missing points, no activity in account, no twitter DM solution.
Sep 9, 2018, 5:58 pm
#695
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Sep 13, 2018, 8:48 am
#696
Join Date: Sep 2013
Posts: 877
Merged Wrong Marriott Account. It Cannot be Undone & I Will Lose Plat Status
Hello everyone,
I come from the Starwood camp, and have only recently stayed at Marriotts (only 7 Marriott nights in 2018, but 40 nights with Starwood).
I mistakenly linked my SPG account to an old, unused Marriott account by logging in with the wrong email (my fault).
Once I realized the mistake, I called Marriott Rewards. A supervisor told me it couldn't be undone, and I was going to have to deal with it on my own aka I am losing those Marriott nights.
I reached out to @spgassist on Twitter and I was told
"Since you kept your SPG account after combining, we cannot merge any Marriott accounts into this. We apologize for the inconvenience."
Does anyone have any advice? I understand it was my mistake, but I find it hard to believe no one is willing to do nothing to help.
I come from the Starwood camp, and have only recently stayed at Marriotts (only 7 Marriott nights in 2018, but 40 nights with Starwood).
I mistakenly linked my SPG account to an old, unused Marriott account by logging in with the wrong email (my fault).
Once I realized the mistake, I called Marriott Rewards. A supervisor told me it couldn't be undone, and I was going to have to deal with it on my own aka I am losing those Marriott nights.
I reached out to @spgassist on Twitter and I was told
"Since you kept your SPG account after combining, we cannot merge any Marriott accounts into this. We apologize for the inconvenience."
Does anyone have any advice? I understand it was my mistake, but I find it hard to believe no one is willing to do nothing to help.
Sep 13, 2018, 3:38 pm
#697
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
So I just combined accounts (as everything looked good prior in my 2 separate accounts) and all went somewhat smoothly. I can no longer log on using my old Marriott number and/or password and can solely use my new SPG # and password (which is what I wanted).
My annual nights, total points, SNA balance, and upcoming reservations are correct. However my lifetime status is gone. Does it take 72 hours for that to return/show properly?
Also I went to collect my Annual Choice (as post combination I am now over 50 but below 75) however it said:
BOOK NOW
View past choices
*Qualified members will be able to select their annual choice gift within 48 hours of night threshold achievement.
Does this also take 48-72 hours before I can collect it?
My annual nights, total points, SNA balance, and upcoming reservations are correct. However my lifetime status is gone. Does it take 72 hours for that to return/show properly?
Also I went to collect my Annual Choice (as post combination I am now over 50 but below 75) however it said:
We’re sorry
You're not yet eligible to choose an Annual Choice Benefit. Once you stay at least 50 eligible nights in a qualifying period, you'll get to choose one of these Annual Choice Benefits:- Five Suite Night Awards™
- The gift of Silver Elite status for a friend or family member
- Five Elite Night Credits
- $100 (USD) donation to UNICEF
- 40% off your favorite hotel bed
BOOK NOW
View past choices
*Qualified members will be able to select their annual choice gift within 48 hours of night threshold achievement.
Does this also take 48-72 hours before I can collect it?
Sep 13, 2018, 3:44 pm
#698
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
It has been my experience that there can be a delay of up to 72 hours. YMMV.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 13, 2018, 3:53 pm
#699
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
It has been my experience that there can be a delay of up to 72 hours. YMMV.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 13, 2018, 4:07 pm
#700
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 14, 2018, 9:11 am
#701
Join Date: Sep 2013
Posts: 877
Hello everyone,
I come from the Starwood camp, and have only recently stayed at Marriotts (only 7 Marriott nights in 2018, but 40 nights with Starwood).
I mistakenly linked my SPG account to an old, unused Marriott account by logging in with the wrong email (my fault).
Once I realized the mistake, I called Marriott Rewards. A supervisor told me it couldn't be undone, and I was going to have to deal with it on my own aka I am losing those Marriott nights.
I reached out to @spgassist on Twitter and I was told
"Since you kept your SPG account after combining, we cannot merge any Marriott accounts into this. We apologize for the inconvenience."
Does anyone have any advice? I understand it was my mistake, but I find it hard to believe no one is willing to do nothing to help.
I come from the Starwood camp, and have only recently stayed at Marriotts (only 7 Marriott nights in 2018, but 40 nights with Starwood).
I mistakenly linked my SPG account to an old, unused Marriott account by logging in with the wrong email (my fault).
Once I realized the mistake, I called Marriott Rewards. A supervisor told me it couldn't be undone, and I was going to have to deal with it on my own aka I am losing those Marriott nights.
I reached out to @spgassist on Twitter and I was told
"Since you kept your SPG account after combining, we cannot merge any Marriott accounts into this. We apologize for the inconvenience."
Does anyone have any advice? I understand it was my mistake, but I find it hard to believe no one is willing to do nothing to help.
Neither Starwood or Marriott has been willing or able to help and will lose those 7 nights I credited to my Marriott account.
“We are very sorry for the inconvenience. Unfortunately we are not able to override the system.”
Sep 14, 2018, 9:18 am
#702
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I would not be surprised if they have not yet implemented a means to override the system, so making the request later might find someone willing to dig in to find out what can be done. Otherwise, you might try a private message to the Lurkers to see if they know a better group to be talking to about this. CSRs are pretty quick to say no and close the ticket. Unfortunately not unique to MR/SPG these days.
Sep 14, 2018, 9:56 am
#703
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 14, 2018, 11:34 am
#704
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
The @SPGAssist team is the same as the one we are part of, so the answer will very likely be the same.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 14, 2018, 12:49 pm
#705
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Unfortunately the answers come from individuals and it's pretty evident some are more knowledgeable than others and some are out-right wrong. Is it unreasonable to believe you have a feel for which ones fall into which category? It can't be done answer is a lot different from it can't be done yet answer. And I'd be real surprised if no one can address the OP's issue, maybe someone in IT? I don't think we have direct access to them do we?
I think the only shot that @coltonatx has at getting this fixed is to ask that his accounts be uncombined and perhaps start over. That is not a process that either a legacy Marriott or a legacy SPG associate can facilitate and still may not work. He/she should log into the current active account and go here. Once there, click on the link under Contact Us - Combine Loyalty Accounts. “Request help combining accounts” should be the subject.
Personally, I think that is a longshot, but it's the only one I think there is.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Last edited by Starwood Lurker; Sep 14, 2018 at 1:38 pm