Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 6, 2018, 3:27 pm
#646
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
I've posted this a couple of times already, but apparently not in this thread. 
It was a known issue that YTD nights were counted twice in the LT total. My LT nights dropped by 50+ nights last night but they had been increased by that amount on Aug 18. There were multiple banners on the app warning that LT nights were incorrect.
Did you notice if LT nights took a big jump on Aug 18?
It was a known issue that YTD nights were counted twice in the LT total. My LT nights dropped by 50+ nights last night but they had been increased by that amount on Aug 18. There were multiple banners on the app warning that LT nights were incorrect.
Did you notice if LT nights took a big jump on Aug 18?
Typically as a matter of customer service, Marriott should think twice about clawing back nights or years due to the company's error. A reference point. About 9-10 years ago, Marriott double-counted some of the rollover nights so some people's status incorrectly jumped at the beginning of the year. Marriott did claw back those nights but they sent an apology email and gave everyone impacted 10 bonus nights. Now, this time, things are screwed by its IT team outsourced to China. I bet they can care less about any IT errors. They run those little scripts to subtract nights one day and add some back on the other. Total screw-up. And we have no recourse because most people don't keep a spreadsheet with 10-15 years of transactions and statuses recorded.
Sep 6, 2018, 5:40 pm
#647
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
For those of you asking about booking award nights at SPG properties after combining accounts. Proceed with caution. I tried to book a points rez and it errored out but still took the points. Still missing a week a later. Hold times excessive, phone rep can’t figure out problem, no rez, missing points, no activity in account, no twitter DM solution.
Sep 6, 2018, 6:09 pm
#648
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Sep 6, 2018, 6:26 pm
#649
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
After the Aug 18 changes, my SPG LT nights jumped by 15. This morning, they decreased by 10.
My SPG YTD nights were incorrect after Aug 18 (too low), but today they appear to have been corrected.
This afternoon, a stay posted in my SPG account and a stay posted in my Marriott account.
Both stays incremented the YTD night counters but not the LT counters.
These are the first stays that did not increment the LT counters.
Edit: A SPG stay from right after Aug 18 appears to have been removed from my SPG LT counter. I have had no other Marriott stays since Aug 18 besides the one that posted today.
So my SPG and MR counters seems stuck on their (newly updated) Aug 18 values.
My SPG YTD nights were incorrect after Aug 18 (too low), but today they appear to have been corrected.
This afternoon, a stay posted in my SPG account and a stay posted in my Marriott account.
Both stays incremented the YTD night counters but not the LT counters.
These are the first stays that did not increment the LT counters.
Edit: A SPG stay from right after Aug 18 appears to have been removed from my SPG LT counter. I have had no other Marriott stays since Aug 18 besides the one that posted today.
So my SPG and MR counters seems stuck on their (newly updated) Aug 18 values.
Last edited by Spent_All_My_Miles; Sep 6, 2018 at 6:33 pm
Sep 6, 2018, 8:18 pm
#651
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
The location of the IT aside, Marriott shouldn't be cluelessly adding and subtracting LT nights and years while claiming that all LT status is correct with one exception. You are right - even though the work is outsourced to China, the IT lead (likely based in the U.S.) is still responsible. This kind of execution is a total failure and completely unacceptable.
Last edited by naumank; Sep 6, 2018 at 8:35 pm
Sep 6, 2018, 8:23 pm
#652
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
I combined into SPG account. On the website I searched via Marriott (it defaulted there) but when I clicked on a Westin for the point redemption, it took me to the SPG site (not sure if it will still do that maybe they’ve fixed that part?). At the final booking page, I clicked confirm and the next page was error. And points gone. But no rez and no activity on my account page. Very irritating. I checked just now on my phone and it seems to stick with the Marriott app. So if you are going to try it, I’d say use the app. Also may want to do a 1-night trial booking to make sure you don’t lose too many points. I’m reluctant to try again until my other points are back. Can you post if you have success?
Sep 6, 2018, 8:25 pm
#653
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
That's odd. My MR status made my LTPP on the MR side, but still my old PLT on the SPG side. I was told this was as expected until I combine the accounts.
It doesn't really matter, and I suppose seeing different results and being told different things isn't all that surprising at this point in the process.
It doesn't really matter, and I suppose seeing different results and being told different things isn't all that surprising at this point in the process.
Sep 6, 2018, 8:26 pm
#654
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
What iota of difference does offshore or onshore IT have to do with this mess to date? Management thought they were ready and turned the lights on prematurely, that hasn't nothing to do with the location of IT.
/sigh
Sep 6, 2018, 10:14 pm
#655
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
I haven't read it, won't read and frankly don't give a rat's behind about it.
What iota of difference does offshore or onshore IT have to do with this mess to date? Management thought they were ready and turned the lights on prematurely, that hasn't nothing to do with the location of IT.
/sigh
What iota of difference does offshore or onshore IT have to do with this mess to date? Management thought they were ready and turned the lights on prematurely, that hasn't nothing to do with the location of IT.
/sigh
Sep 6, 2018, 10:51 pm
#656
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Even if it was an afterthought at least you now concede that IT's location and/or nationality is entirely irrelevant to the situation at hand.
BTW, you might want to check your nationalistic tendencies.
/shrug
Sep 6, 2018, 11:01 pm
#657
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
How could I, you added it later as an afterthought.; perhaps if you had posted your edit prior to my response I would have read that second paragraph in a timely fashion. Don't blame me for not being able to read something that didn't exist until 10 min after my post.
Even if it was an afterthought at least you now concede that IT's location and/or nationality is entirely irrelevant to the situation at hand.
BTW, you might want to check your nationalistic tendencies.
/shrug
Even if it was an afterthought at least you now concede that IT's location and/or nationality is entirely irrelevant to the situation at hand.
BTW, you might want to check your nationalistic tendencies.
/shrug
Sep 6, 2018, 11:07 pm
#658
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Sep 7, 2018, 7:26 am
#659
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Gahhhhhhh..... After merge I had 698 nights and 10 years platinum. I frankly didn't remember how many nights I had pre-merge (I know it was in the 600 range) but once I saw I had 10 years platinum (which in itself seems like an error, I only had 9 years pre-combination), I thought I could book 50 nights and get to LTPP. So, I am now 20 nights into those 50 nights. And... today my nights went from 718 to 635, but still 10-years platinum.
The whole time I was a bit worried my years total would go from 10 to 9, but had no idea my nights total was so much lower. Does anybody know if any emails from Starwood, in the past, would have lifetime night totals? I am trying to reconstruct my totals to figure out what is correct.
The whole time I was a bit worried my years total would go from 10 to 9, but had no idea my nights total was so much lower. Does anybody know if any emails from Starwood, in the past, would have lifetime night totals? I am trying to reconstruct my totals to figure out what is correct.
Last edited by whimike; Sep 7, 2018 at 7:34 am
Sep 7, 2018, 7:32 am
#660
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
No, my LT nights didn't jump (I have the before and after screenshots) on August 18, but now they took away 6 LT nights for no reason. It doesn't affect my LT PL status; It only matters to my decision whether to shoot for 750 nights by the end of the year.
Typically as a matter of customer service, Marriott should think twice about clawing back nights or years due to the company's error. A reference point. About 9-10 years ago, Marriott double-counted some of the rollover nights so some people's status incorrectly jumped at the beginning of the year. Marriott did claw back those nights but they sent an apology email and gave everyone impacted 10 bonus nights. Now, this time, things are screwed by its IT team outsourced to China. I bet they can care less about any IT errors. They run those little scripts to subtract nights one day and add some back on the other. Total screw-up. And we have no recourse because most people don't keep a spreadsheet with 10-15 years of transactions and statuses recorded.
Typically as a matter of customer service, Marriott should think twice about clawing back nights or years due to the company's error. A reference point. About 9-10 years ago, Marriott double-counted some of the rollover nights so some people's status incorrectly jumped at the beginning of the year. Marriott did claw back those nights but they sent an apology email and gave everyone impacted 10 bonus nights. Now, this time, things are screwed by its IT team outsourced to China. I bet they can care less about any IT errors. They run those little scripts to subtract nights one day and add some back on the other. Total screw-up. And we have no recourse because most people don't keep a spreadsheet with 10-15 years of transactions and statuses recorded.