Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Jan 5, 2019, 6:14 am
#1021
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
hmmm... looks like marriot is well aware of the choice benefit website issues.
now the website says:
now the website says:
Maintenance
Thanks for checking in.
You've arrived at the right place, but we're doing a little maintenance right now.
Our updated site will be up and running in no time. Thanks for your patience, and please check in again soon.
You've arrived at the right place, but we're doing a little maintenance right now.
Our updated site will be up and running in no time. Thanks for your patience, and please check in again soon.
Jan 5, 2019, 4:32 pm
#1024
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Jan 5, 2019, 7:23 pm
#1025
Join Date: Aug 2018
Posts: 11
Out of curiosity, has Marriott done any updates to the lifetime year counts since the beginning of 2019, or is it assumed they’ll do a pass later? I finished the year as Plat Premier and didn’t see the counts change, not sure if anybody else has.
Jan 5, 2019, 7:38 pm
#1026
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I wouldn't expect much in the way of changes until they deem all the 2018 data has posted which is sometime during the month. Gonna be a busy January once they get started.
Jan 5, 2019, 8:15 pm
#1027
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
I don’t understand why Marriott cannot update one’s LT years as soon as one achieves the status in the year. We don’t wait until January next year to see the LT night counter update.
Jan 5, 2019, 8:19 pm
#1028
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
"Why?" is a question we will be asking for a very long time about a lot of things Marriott has done and probably will do.
Jan 5, 2019, 8:24 pm
#1029
Join Date: Mar 2010
Location: PHL
Posts: 15
But fixing the number of LPPP years is small stuff when compared to the 5,000,000 passport numbers lost to hackers. And the NY Times reports today: “Sorenson, has not answered questions about the hacking in public, and Marriott said he was traveling...”
Full stop — you can’t find the president and chief executive of Marriott to answer a couple of critical questions?
Jan 6, 2019, 3:06 am
#1030
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Marriott claims i had 61 lifetime nights in my Marriott Rewards account when I merged accounts on 20 Sept 2018. However I am pretty sure I have about 100 lifetime Marriott nights although in the past i was shooting for SPG lifetime platinum so never bothered with the marriott Lifetime nights counter
I asked Marriott to provide me with the list of 61 lifetime Marriott nights I have but they refused to do so claiming their systems cannot provide that information. However they did give me a partial but incomplete list of nights from 2015 to 2017, and i proved to them that the 2017 list was clearly wrong with four night stays ( proved with confirmation emails) showing as one night stay in their count. They claimed they will investigate but have so far not comeback with anything
With all the systems mess, I wonder if one can take their word that the lifetime counter is correct, although they are adamant it is correct without agreeing to provide the list of lifetime stays
I asked Marriott to provide me with the list of 61 lifetime Marriott nights I have but they refused to do so claiming their systems cannot provide that information. However they did give me a partial but incomplete list of nights from 2015 to 2017, and i proved to them that the 2017 list was clearly wrong with four night stays ( proved with confirmation emails) showing as one night stay in their count. They claimed they will investigate but have so far not comeback with anything
With all the systems mess, I wonder if one can take their word that the lifetime counter is correct, although they are adamant it is correct without agreeing to provide the list of lifetime stays
Jan 6, 2019, 3:50 am
#1032
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,475
You could have no-showed or departed early.
Jan 6, 2019, 4:30 am
#1033
Join Date: Sep 2010
Location: CDG
Programs: Emirates Gold, Delta Gold, Bonvoy Plat
Posts: 338
It's really annoying.
79 nights in 2018, but my 5 nights stay in December did not post (even after contacting the call center, the hotel directly and customer service by email).
I don't know what I need to do to have those nights posted and have my correct status, as well as the choice for the 75 nights gift. What will happen if the stay is posted after 14th of January (cut off date for the choice of the gift). Will it be only 5 SNAs even though it was their mistake to post late?
79 nights in 2018, but my 5 nights stay in December did not post (even after contacting the call center, the hotel directly and customer service by email).
I don't know what I need to do to have those nights posted and have my correct status, as well as the choice for the 75 nights gift. What will happen if the stay is posted after 14th of January (cut off date for the choice of the gift). Will it be only 5 SNAs even though it was their mistake to post late?
Jan 6, 2019, 6:51 am
#1034
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Marriott claims i had 61 lifetime nights in my Marriott Rewards account when I merged accounts on 20 Sept 2018. However I am pretty sure I have about 100 lifetime Marriott nights although in the past i was shooting for SPG lifetime platinum so never bothered with the marriott Lifetime nights counter
I asked Marriott to provide me with the list of 61 lifetime Marriott nights I have but they refused to do so claiming their systems cannot provide that information. However they did give me a partial but incomplete list of nights from 2015 to 2017, and i proved to them that the 2017 list was clearly wrong with four night stays ( proved with confirmation emails) showing as one night stay in their count. They claimed they will investigate but have so far not comeback with anything
With all the systems mess, I wonder if one can take their word that the lifetime counter is correct, although they are adamant it is correct without agreeing to provide the list of lifetime stays
I asked Marriott to provide me with the list of 61 lifetime Marriott nights I have but they refused to do so claiming their systems cannot provide that information. However they did give me a partial but incomplete list of nights from 2015 to 2017, and i proved to them that the 2017 list was clearly wrong with four night stays ( proved with confirmation emails) showing as one night stay in their count. They claimed they will investigate but have so far not comeback with anything
With all the systems mess, I wonder if one can take their word that the lifetime counter is correct, although they are adamant it is correct without agreeing to provide the list of lifetime stays
Jan 6, 2019, 10:21 pm
#1035
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I got a competent CC rep to help with me with my combining snafus... and it finally worked.
My combined LT totals look OK and now just waiting for the big grandfathering sweep for LTPPE
My combined LT totals look OK and now just waiting for the big grandfathering sweep for LTPPE