Combine Accounts Update

    Hide Wikipost
Old Feb 21, 19, 12:00 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: RogerD408
Wiki Link
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg

If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott

New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.

Please correct the following and try again.
The Account has been transfered to another Account
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!

Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Print Wikipost

Reply

Old Dec 29, 18, 7:13 am
  #976  
 
Join Date: Mar 2010
Location: PHL
Posts: 13
SPG Reservation Cancelled After Change of Confim Number

Waited to combine accounts until Marriott had most of the tech problems worked out and this thread was mostly positive. It came together nicely — 2,250+ nights 35+ years. All benefits came together too — free nights & upgrades. However, checked on an SPG 10 day resort reservation for end of 1Q2019 only to learn part of the stay had been cancelled. Actually there were two reservations — i.e. 50% pay 50% points. Only the points reservation was cancelled. This is a small boutique hotel with limited number of rooms but since we are a returning guest the hotel worked with us until we emailed a copy of both reservations. As far as we can figure out at some point SPG/Marriott changed confirmation numbers (there’s a note in the account about the ‘new’ confirmation number) which caused the wrong information about to be transmitted to the hotel.
Tedyuscung is offline  
Reply With Quote
Old Dec 29, 18, 7:56 am
  #977  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,262
Originally Posted by Tedyuscung View Post
Waited to combine accounts until Marriott had most of the tech problems worked out and this thread was mostly positive. It came together nicely — 2,250+ nights 35+ years. All benefits came together too — free nights & upgrades. However, checked on an SPG 10 day resort reservation for end of 1Q2019 only to learn part of the stay had been cancelled. Actually there were two reservations — i.e. 50% pay 50% points. Only the points reservation was cancelled. This is a small boutique hotel with limited number of rooms but since we are a returning guest the hotel worked with us until we emailed a copy of both reservations. As far as we can figure out at some point SPG/Marriott changed confirmation numbers (there’s a note in the account about the ‘new’ confirmation number) which caused the wrong information about to be transmitted to the hotel.
Are you talking about the change in account number when you combined your accounts or the change of confirmation number when they moved the property over to their new cloud-based system? I can see where if both happened about the same time that some synchronization issue, but hopefully the audit trail shows what was done with the rez and they will fix that. But that could be problematic when dealing with smaller properties that have a high demand with someone slipping in and taking the room you had booked once your rez cancelled. Hope they get it worked out for you.
RogerD408 is offline  
Reply With Quote
Old Dec 30, 18, 12:06 am
  #978  
 
Join Date: Sep 2013
Programs: SPG,HH,IHG
Posts: 783
I have 63 SPG account nights and Marriott account 7 nights
If i combine account and choose 5 elite nights.
My status next year will become Platinum Premier and also eligible for choose another benefits like 5 SNA ?
nongsom is offline  
Reply With Quote
Old Dec 30, 18, 1:50 am
  #979  
 
Join Date: Apr 2015
Programs: OZ Diamond, Marriott Patinum Premier, Sixt AC
Posts: 42
Originally Posted by nongsom View Post
I have 63 SPG account nights and Marriott account 7 nights
If i combine account and choose 5 elite nights.
My status next year will become Platinum Premier and also eligible for choose another benefits like 5 SNA ?
Did you pick a choice for the 50 spg night already? Probably the answer depends on that as well as which number you intend to keep. If you keep the MR number, you might get another 50 night choice and the above might work
Kaloz is offline  
Reply With Quote
Old Dec 30, 18, 2:00 am
  #980  
 
Join Date: Mar 2010
Location: PHL
Posts: 13
Originally Posted by nongsom View Post
I have 63 SPG account nights and Marriott account 7 nights
If i combine account and choose 5 elite nights.
My status next year will become Platinum Premier and also eligible for choose another benefits like 5 SNA ?
Tedyuscung is offline  
Reply With Quote
Old Dec 30, 18, 2:42 am
  #981  
 
Join Date: Mar 2010
Location: PHL
Posts: 13
The 2 hotel reservations - cash + points — are for one continuos stay and was made end of July, beginning of August. Some time after Marriott issues new SPG numbers to all accounts a note appeared in my account announcing a new reservation number had issued for an existing reservation.

I did not think anything of tye number change until earlier today when I emailed the hotel with our room request for our 10 day stay. The hotel wrote back immediately saying they have us booked for only 5 nights and that they show our second (points) reservation was cancelled. The hotel was very accommodating and after receiving the confirmations immediately reinstated our reservation

This does not appear to be the hotel’s fault. I suspect either inaccurate and/or confusing information was sent to properties. If we had not checked on the reservation today it’s likely we would have arrived at the resort planning to stay 10 nights but could be accommodated for only 5 nights.
Tedyuscung is offline  
Reply With Quote
Old Dec 30, 18, 4:23 am
  #982  
Marriott Contributor Badge
 
Join Date: Jan 2006
Location: YUL
Programs: Occasional RTW club
Posts: 6,055
Great. So I combined.

- profile page now says "Congratulations! Your accounts are now combined! We're temporarily unable to display the information you requested. Please try again later."
- I have a link that says "You earned Benefit of Choice for staying 50 nights!" but when I click on it, it says "We're sorry, you're not yet eligible" (combined 80 nights now).

Ahh Marriott.
Pseudo Nim is offline  
Reply With Quote
Old Dec 30, 18, 4:26 am
  #983  
 
Join Date: Sep 2013
Programs: SPG,HH,IHG
Posts: 783
Originally Posted by Kaloz View Post


Did you pick a choice for the 50 spg night already? Probably the answer depends on that as well as which number you intend to keep. If you keep the MR number, you might get another 50 night choice and the above might work
I don't pick choice for 50 nights.
If i select 5 elite nights and combine with 7 mariott nights it will be total 63+7+5 = 75 nights
That i qualify Platinum premiere and get choice for Platinum Premier 5 SNA right ?
nongsom is offline  
Reply With Quote
Old Dec 30, 18, 11:38 am
  #984  
 
Join Date: Jun 2014
Posts: 46
Merged accounts resulted in a new SPG account?

there are probably other posts on this, but thought I would ask. I have been Marriott platinum for about 6 years. I also had an SPG account with a handful of points (maybe 50k), but my Marriott account is my primary and had over 1million points in it.

About 5 months ago I went to book a SPG hotel via Marriott.com for the first time. Part of the booking process had me merge my SPG account with my Marriott account. I did this and it looks like it created a new account (new rewards #), and it looks like it thinks I am a SPG member instead of Marriott rewards. All of my points came over correctly, but I would have rather kept the Marriott as my “primary” account as it had all of my activity.

Should I be worried or am I fine as long as all my points are there? I have seen an error with the Marriott mobile app and I think it’s related to my account being SPG. I have no desire to stop using the Marriott mobile app or website. Am I going to have to deal with strange issues until all the kinks are worked out?
Spec1alk is offline  
Reply With Quote
Old Dec 30, 18, 12:13 pm
  #985  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite; WoH Dis
Posts: 48,645
Originally Posted by Spec1alk View Post
I did this and it looks like it created a new account (new rewards #), and it looks like it thinks I am a SPG member instead of Marriott rewards.
There is no difference between an "SPG member" and an "MR member". Which account you kept depended on how you were logged in. But once they've merged, it's irrevocable.

Originally Posted by Spec1alk View Post
I have seen an error with the Marriott mobile app
You have to log in (to either app) with your new credentials. Your old ones are gone forever.

Originally Posted by Spec1alk View Post
Should I be worried or am I fine as long as all my points are there?
No. Yes.
Spec1alk likes this.
mahasamatman is offline  
Reply With Quote
Old Dec 30, 18, 1:23 pm
  #986  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,262
Originally Posted by Spec1alk View Post
there are probably other posts on this, but thought I would ask. I have been Marriott platinum for about 6 years. I also had an SPG account with a handful of points (maybe 50k), but my Marriott account is my primary and had over 1million points in it.

About 5 months ago I went to book a SPG hotel via Marriott.com for the first time. Part of the booking process had me merge my SPG account with my Marriott account. I did this and it looks like it created a new account (new rewards #), and it looks like it thinks I am a SPG member instead of Marriott rewards. All of my points came over correctly, but I would have rather kept the Marriott as my “primary” account as it had all of my activity.

Should I be worried or am I fine as long as all my points are there? I have seen an error with the Marriott mobile app and I think it’s related to my account being SPG. I have no desire to stop using the Marriott mobile app or website. Am I going to have to deal with strange issues until all the kinks are worked out?
Notice was sent out that when the merger happened SPG number would be changing. This is the first I've heard of anyone forced to combine their accounts due to booking a room, but the combination resulted in one account acquiring all the account data and the other being closed. There were issues for those that used the same credentials to access both account where the system kept trying to access the closed account, but using the correct portal (MR vs SPG) seemed to resolve that. It's easy to say "the accounts are merged" but there is a lot that goes behind that. MPG IT is not demonstrating a strong skill set for user friendly environments.

If you are seeing all you account history and totals, then you should be good to go. If you've preserved your new SPG account, then you should be using the SPG app to access your account.
RogerD408 is offline  
Reply With Quote
Old Dec 30, 18, 7:14 pm
  #987  
 
Join Date: Jan 2009
Posts: 1,438
Hi -

Funny how I can get lifetime info on the app but I keep getting an error message from the website.
Orwaid is offline  
Reply With Quote
Old Dec 30, 18, 8:44 pm
  #988  
 
Join Date: Apr 2015
Programs: OZ Diamond, Marriott Patinum Premier, Sixt AC
Posts: 42
Originally Posted by nongsom View Post
I don't pick choice for 50 nights.
If i select 5 elite nights and combine with 7 mariott nights it will be total 63+7+5 = 75 nights
That i qualify Platinum premiere and get choice for Platinum Premier 5 SNA right ?
Sounds right. Give a thought about the SNAs, as at 75 night you’ll also have a free night (up to 40k) - it might make sense to go with that.
Kaloz is offline  
Reply With Quote
Old Dec 31, 18, 2:05 am
  #989  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 207
Originally Posted by Orwaid View Post
Hi -

Funny how I can get lifetime info on the app but I keep getting an error message from the website.
merged on 27th. few problems. big one is some activity only shows blanks spaces with points (imagine your CC activity with just purchase amounts on the right with no description in the middle). also missing transactions.

def still issues.
GundamWing01 is offline  
Reply With Quote
Old Dec 31, 18, 5:04 am
  #990  
2019 FlyerTalk Awards
 
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Platinum, Radisson Silver, Hyatt Globalist, Starwood Platinum, IHG Platinum
Posts: 753
Originally Posted by Kaloz View Post
Sounds right. Give a thought about the SNAs, as at 75 night you’ll also have a free night (up to 40k) - it might make sense to go with that.
It seems to me that if he picks the SNAs instead of the 5 elite nights, then he will not reach the 75 nights to get that second award.
jn in ca is offline  
Reply With Quote

Thread Tools
Search this Thread