Combine Accounts Update

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Old Feb 21, 19, 12:00 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: RogerD408
Wiki Link
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg

If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott

New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.

Please correct the following and try again.
The Account has been transfered to another Account
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!

Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
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Old Sep 14, 18, 2:43 pm
  #706  
 
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
In reference to coltonatx’s problem, can not a zero-point, seven-night stay just manually be posted to the new account? Point here being that maybe there are solutions that don’t involve merging in multiple MR accounts.
CCIE_Flyer is offline  
Old Sep 14, 18, 2:54 pm
  #707  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by CCIE_Flyer View Post
In reference to coltonatx’s problem, can not a zero-point, seven-night stay just manually be posted to the new account? Point here being that maybe there are solutions that don’t involve merging in multiple MR accounts.
Not from my vantage point. Adding a stay with any number of nights requires inputting information from an actual completed stay, not a dummy or made up one.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker is offline  
Old Sep 14, 18, 3:36 pm
  #708  
 
Join Date: Sep 2013
Posts: 844
Thank for your responses. My best bet will be to wait and request to have my accounts uncombined down the road if they add this feature.

If Marriott's inability to solve this causes me to not reach 50 nights by the end of the year, I will leave the brand. This should be fixable; I do not think it's an unreasonable request.
jr1202sr likes this.
coltonatx is offline  
Old Sep 14, 18, 3:38 pm
  #709  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by coltonatx View Post
Thank for your responses. My best bet will be to wait and request to have my accounts uncombined down the road if they add this feature.

If Marriott's inability to solve this causes me to not reach 50 nights by the end of the year, I will leave the brand. This should be fixable; I do not think it's an unreasonable request.
I think you should try now using what I posted above. But, your call.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker is offline  
Old Sep 14, 18, 4:20 pm
  #710  
 
Join Date: Jul 2005
Posts: 1,073
So Monday is the day they said everything would be all working again. Odds that is going to happen?

I have given up for now and spending my money at Hilton. I have spent over 20 hours on the phone with Marriott with various issues. over the past 30 days. Still NOTHING solved. once I waited 45 minutes only to get "hung up on" by the system. At some point Marriott needs to remember what got them here. HOSPITALITY!

When there is NOBODY in the entire company that can make changes like adding nights, points, crediting stays etc for their best clients they clearly just don't care. Somewhere Mr. Marriott is turning over his his grave.
jr1202sr is offline  
Old Sep 14, 18, 4:32 pm
  #711  
 
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,000
I'm disappointed once again, as Marriott claims that the merger is complete, yet things remain unresolved. I've been patient, but that's just downright annoying.

At least I got this today, but it confirms that everything is not complete as they stated in the closed thread.

KenInEscazu is offline  
Old Sep 14, 18, 8:07 pm
  #712  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 4,974

I finally got points back that disappeared in an errored out award booking two weeks ago. CSR was openly angry at her system during the hour+ phone call. And this wasn’t the first call. It is ridiculous that anyone should have to spend this amount of time correcting Marriott’s error.
Stgermainparis is offline  
Old Sep 14, 18, 9:05 pm
  #713  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 28,936
Originally Posted by Stgermainparis View Post

I finally got points back that disappeared in an errored out award booking two weeks ago. CSR was openly angry at her system during the hour+ phone call. And this wasn’t the first call. It is ridiculous that anyone should have to spend this amount of time correcting Marriott’s error.
Marriott should give you some courtesy points as an apology. I am serious.
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Happy is offline  
Old Sep 15, 18, 6:31 am
  #714  
 
Join Date: Sep 2004
Location: DUB
Programs: Marriott Plat., DL/AA/BA
Posts: 202
Lightbulb Should you merge you SPG account into MR

Hi all,

Recently saw my SPG account has been equated into MR currency. Should you now merge? Noticed redemption is now a little higher in the new currency.

Thoughts?
shuttle_boy is offline  
Old Sep 15, 18, 6:36 am
  #715  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,189
Merge is a productive Search term. See the wiki.

https://www.flyertalk.com/forum/marr...ts-update.html

Many early problems have been corrected. https://www.flyertalk.com/forum/marr...ok-thread.html
3Cforme is offline  
Old Sep 15, 18, 6:37 am
  #716  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 99,001
Are both accounts correct in terms of points,stays, nights,lifetime nights, lifetime years of elite status, and current status? Can you correctly see all pending reservations? Will you get a higher status or any other benefits upon combining your accounts?
MSPeconomist is offline  
Old Sep 15, 18, 8:37 am
  #717  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hilton ♢, IHG Spire, Hyatt Globalist, Hertz Pres Circle
Posts: 4,821
Originally Posted by TravelinSperry View Post
So I just combined accounts (as everything looked good prior in my 2 separate accounts) and all went somewhat smoothly. I can no longer log on using my old Marriott number and/or password and can solely use my new SPG # and password (which is what I wanted).

My annual nights, total points, SNA balance, and upcoming reservations are correct. However my lifetime status is gone. Does it take 72 hours for that to return/show properly?

Also I went to collect my Annual Choice (as post combination I am now over 50 but below 75) however it said:

We’re sorry

You're not yet eligible to choose an Annual Choice Benefit. Once you stay at least 50 eligible nights in a qualifying period, you'll get to choose one of these Annual Choice Benefits:
  • Five Suite Night Awards™
  • The gift of Silver Elite status for a friend or family member
  • Five Elite Night Credits
  • $100 (USD) donation to UNICEF
  • 40% off your favorite hotel bed
Continue to stay and reach 75 eligible nights, and you'll get to make an additional selection with the added options of a Free Night Award or the opportunity to gift Gold Elite status.

BOOK NOW
View past choices
*Qualified members will be able to select their annual choice gift within 48 hours of night threshold achievement.

Does this also take 48-72 hours before I can collect it?
UPDATE: Slightly less than 48 hours after combining my accounts, the Annual Choice benefit appeared and my Lifetime status is correct on both Starwood & Marriott.

It's only one data point but if your accounts are correct now - I'd say it's safe to combine them. If they are NOT correct separately I'd wait until both are correct before combining. But once correct the combining process works as it should (at least in my case).
TravelinSperry is offline  
Old Sep 15, 18, 10:44 am
  #718  
 
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK , Starwood > Marriott
Posts: 7,038
I am also affected by a post-merger reduction of lifetime nights stayed, in my case from 580 (as it showed on the website after I merged accounts) to 566 this week. I called Marriott, spoke to an agent who said she would "investigate", and after ~35min on hold, the call disconnected.

I have other things to do in my life but I'm really upset as the missing nights can make the difference between Lifetime Plat this year or not.
airoli is offline  
Old Sep 15, 18, 10:47 am
  #719  
 
Join Date: Apr 2015
Programs: OZ Diamond, Marriott Ambassador, Sixt AC, Hertz PC
Posts: 88
It seems safe to combine them, but there are a few points noone addressed. It’s clear that if you’ve achieved PLT in both programs in the same year, you get 2 years forward lifetime status. It’s also clear that for 2018 if you achived status in both programs before the merger, the same applies. What about people reaching plat in either or both programs now? My guess if you combine before next year, you’llnget a single year towards lifetime, as it will be “a single account in a single program” at the end of year.
Kaloz is offline  
Old Sep 15, 18, 10:59 am
  #720  
 
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,166
Originally Posted by coltonatx View Post


anyone?

Neither Starwood or Marriott has been willing or able to help and will lose those 7 nights I credited to my Marriott account.

“We are very sorry for the inconvenience. Unfortunately we are not able to override the system.”
“Linked” is the key word here. If the two accounts were linked, it would seem that you would have claim to all nights in both, and you should be getting the higher status of the two.
xzh445 is offline  

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