Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 14, 2018, 2:43 pm
#706
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
In reference to coltonatx’s problem, can not a zero-point, seven-night stay just manually be posted to the new account? Point here being that maybe there are solutions that don’t involve merging in multiple MR accounts.
Sep 14, 2018, 2:54 pm
#707
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 14, 2018, 3:36 pm
#708
Join Date: Sep 2013
Posts: 877
Thank for your responses. My best bet will be to wait and request to have my accounts uncombined down the road if they add this feature.
If Marriott's inability to solve this causes me to not reach 50 nights by the end of the year, I will leave the brand. This should be fixable; I do not think it's an unreasonable request.
If Marriott's inability to solve this causes me to not reach 50 nights by the end of the year, I will leave the brand. This should be fixable; I do not think it's an unreasonable request.
Sep 14, 2018, 3:38 pm
#709
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Thank for your responses. My best bet will be to wait and request to have my accounts uncombined down the road if they add this feature.
If Marriott's inability to solve this causes me to not reach 50 nights by the end of the year, I will leave the brand. This should be fixable; I do not think it's an unreasonable request.
If Marriott's inability to solve this causes me to not reach 50 nights by the end of the year, I will leave the brand. This should be fixable; I do not think it's an unreasonable request.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 14, 2018, 4:20 pm
#710
Join Date: Jul 2005
Posts: 1,074
So Monday is the day they said everything would be all working again. Odds that is going to happen?
I have given up for now and spending my money at Hilton. I have spent over 20 hours on the phone with Marriott with various issues. over the past 30 days. Still NOTHING solved. once I waited 45 minutes only to get "hung up on" by the system. At some point Marriott needs to remember what got them here. HOSPITALITY!
When there is NOBODY in the entire company that can make changes like adding nights, points, crediting stays etc for their best clients they clearly just don't care. Somewhere Mr. Marriott is turning over his his grave.
I have given up for now and spending my money at Hilton. I have spent over 20 hours on the phone with Marriott with various issues. over the past 30 days. Still NOTHING solved. once I waited 45 minutes only to get "hung up on" by the system. At some point Marriott needs to remember what got them here. HOSPITALITY!
When there is NOBODY in the entire company that can make changes like adding nights, points, crediting stays etc for their best clients they clearly just don't care. Somewhere Mr. Marriott is turning over his his grave.
Sep 14, 2018, 4:32 pm
#711
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
I'm disappointed once again, as Marriott claims that the merger is complete, yet things remain unresolved. I've been patient, but that's just downright annoying.
At least I got this today, but it confirms that everything is not complete as they stated in the closed thread.
At least I got this today, but it confirms that everything is not complete as they stated in the closed thread.
Sep 14, 2018, 8:07 pm
#712
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
I finally got points back that disappeared in an errored out award booking two weeks ago. CSR was openly angry at her system during the hour+ phone call. And this wasn’t the first call. It is ridiculous that anyone should have to spend this amount of time correcting Marriott’s error.
Sep 14, 2018, 9:05 pm
#713
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
I finally got points back that disappeared in an errored out award booking two weeks ago. CSR was openly angry at her system during the hour+ phone call. And this wasn’t the first call. It is ridiculous that anyone should have to spend this amount of time correcting Marriott’s error.
Sep 15, 2018, 6:31 am
#714
Join Date: Sep 2004
Location: DUB
Programs: Marriott Plat., DL/AA/BA
Posts: 202
Should you merge you SPG account into MR
Hi all,
Recently saw my SPG account has been equated into MR currency. Should you now merge? Noticed redemption is now a little higher in the new currency.
Thoughts?
Recently saw my SPG account has been equated into MR currency. Should you now merge? Noticed redemption is now a little higher in the new currency.
Thoughts?
Sep 15, 2018, 6:36 am
#715
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Merge is a productive Search term. See the wiki.
https://www.flyertalk.com/forum/marr...ts-update.html
Many early problems have been corrected. https://www.flyertalk.com/forum/marr...ok-thread.html
https://www.flyertalk.com/forum/marr...ts-update.html
Many early problems have been corrected. https://www.flyertalk.com/forum/marr...ok-thread.html
Sep 15, 2018, 6:37 am
#716
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Are both accounts correct in terms of points,stays, nights,lifetime nights, lifetime years of elite status, and current status? Can you correctly see all pending reservations? Will you get a higher status or any other benefits upon combining your accounts?
Sep 15, 2018, 8:37 am
#717
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
So I just combined accounts (as everything looked good prior in my 2 separate accounts) and all went somewhat smoothly. I can no longer log on using my old Marriott number and/or password and can solely use my new SPG # and password (which is what I wanted).
My annual nights, total points, SNA balance, and upcoming reservations are correct. However my lifetime status is gone. Does it take 72 hours for that to return/show properly?
Also I went to collect my Annual Choice (as post combination I am now over 50 but below 75) however it said:
BOOK NOW
View past choices
*Qualified members will be able to select their annual choice gift within 48 hours of night threshold achievement.
Does this also take 48-72 hours before I can collect it?
My annual nights, total points, SNA balance, and upcoming reservations are correct. However my lifetime status is gone. Does it take 72 hours for that to return/show properly?
Also I went to collect my Annual Choice (as post combination I am now over 50 but below 75) however it said:
We’re sorry
You're not yet eligible to choose an Annual Choice Benefit. Once you stay at least 50 eligible nights in a qualifying period, you'll get to choose one of these Annual Choice Benefits:- Five Suite Night Awards™
- The gift of Silver Elite status for a friend or family member
- Five Elite Night Credits
- $100 (USD) donation to UNICEF
- 40% off your favorite hotel bed
BOOK NOW
View past choices
*Qualified members will be able to select their annual choice gift within 48 hours of night threshold achievement.
Does this also take 48-72 hours before I can collect it?
It's only one data point but if your accounts are correct now - I'd say it's safe to combine them. If they are NOT correct separately I'd wait until both are correct before combining. But once correct the combining process works as it should (at least in my case).
Sep 15, 2018, 10:44 am
#718
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
I am also affected by a post-merger reduction of lifetime nights stayed, in my case from 580 (as it showed on the website after I merged accounts) to 566 this week. I called Marriott, spoke to an agent who said she would "investigate", and after ~35min on hold, the call disconnected. 
I have other things to do in my life but I'm really upset as the missing nights can make the difference between Lifetime Plat this year or not.
I have other things to do in my life but I'm really upset as the missing nights can make the difference between Lifetime Plat this year or not.
Sep 15, 2018, 10:47 am
#719
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 122
It seems safe to combine them, but there are a few points noone addressed. It’s clear that if you’ve achieved PLT in both programs in the same year, you get 2 years forward lifetime status. It’s also clear that for 2018 if you achived status in both programs before the merger, the same applies. What about people reaching plat in either or both programs now? My guess if you combine before next year, you’llnget a single year towards lifetime, as it will be “a single account in a single program” at the end of year.
Sep 15, 2018, 10:59 am
#720
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
“Linked” is the key word here. If the two accounts were linked, it would seem that you would have claim to all nights in both, and you should be getting the higher status of the two.