Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 31, 2018, 1:19 pm
#556
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
For some reason, I am not given the option to combine from my SPG account but it is showing as an option from my MR account. So there is still more work to be done.
Aug 31, 2018, 2:09 pm
#557
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Do you mean linked? That does not do it. AFTER the merger of the programs (8/18) there is a combination process where you log into the account you want to keep, select the link to combine, and then enter you SPG account info. After you do that, and maybe a few days, all your numbers will be in one account.
Does Marriott count all the annual elite credit nights as nights? My lifetime nights seems way higher than I would've expected. I've had the Marriott card for a while but I rarely stay with Marriott.
Aug 31, 2018, 2:29 pm
#558
Join Date: Mar 2010
Location: PHL
Posts: 15
Simple math...
This seems to be simple math...
1. SPG account has incorrect total number of nights. Adding each 2018 stay results in a different, and higher, number of nights for this year. And according to SPG Corp CS one stay of three nights shows as only two nights on internal screen, although he can see the check in/check out dates show 3 nights. Missing from account: 4 nights.
2. Missing are AmEx SPG business and personal cards credits of 5 nights and 2 stays for each card which count toward SPG Elite status. Missing from account: 10 nights and 4 stays.
3. Total missing credits: 14 nights and 4 stays.
4. Lifetime Nights: 784; Years As Platinum: 16. Missing: Lifetime Platinum Premier Elite status.
5. Time spent on the phone today w/ SPG to sort through these issues: 2 hours 14 minutes.
6. SPG response: check back with us next week.
1. SPG account has incorrect total number of nights. Adding each 2018 stay results in a different, and higher, number of nights for this year. And according to SPG Corp CS one stay of three nights shows as only two nights on internal screen, although he can see the check in/check out dates show 3 nights. Missing from account: 4 nights.
2. Missing are AmEx SPG business and personal cards credits of 5 nights and 2 stays for each card which count toward SPG Elite status. Missing from account: 10 nights and 4 stays.
3. Total missing credits: 14 nights and 4 stays.
4. Lifetime Nights: 784; Years As Platinum: 16. Missing: Lifetime Platinum Premier Elite status.
5. Time spent on the phone today w/ SPG to sort through these issues: 2 hours 14 minutes.
6. SPG response: check back with us next week.
Aug 31, 2018, 3:45 pm
#559
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This seems to be simple math...
1. SPG account has incorrect total number of nights. Adding each 2018 stay results in a different, and higher, number of nights for this year. And according to SPG Corp CS one stay of three nights shows as only two nights on internal screen, although he can see the check in/check out dates show 3 nights. Missing from account: 4 nights.
2. Missing are AmEx SPG business and personal cards credits of 5 nights and 2 stays for each card which count toward SPG Elite status. Missing from account: 10 nights and 4 stays.
3. Total missing credits: 14 nights and 4 stays.
4. Lifetime Nights: 784; Years As Platinum: 16. Missing: Lifetime Platinum Premier Elite status.
5. Time spent on the phone today w/ SPG to sort through these issues: 2 hours 14 minutes.
6. SPG response: check back with us next week.
1. SPG account has incorrect total number of nights. Adding each 2018 stay results in a different, and higher, number of nights for this year. And according to SPG Corp CS one stay of three nights shows as only two nights on internal screen, although he can see the check in/check out dates show 3 nights. Missing from account: 4 nights.
2. Missing are AmEx SPG business and personal cards credits of 5 nights and 2 stays for each card which count toward SPG Elite status. Missing from account: 10 nights and 4 stays.
3. Total missing credits: 14 nights and 4 stays.
4. Lifetime Nights: 784; Years As Platinum: 16. Missing: Lifetime Platinum Premier Elite status.
5. Time spent on the phone today w/ SPG to sort through these issues: 2 hours 14 minutes.
6. SPG response: check back with us next week.
Sep 1, 2018, 10:34 am
#560
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
I was informed by an agent while checking out at a Sheraton that Starwood hotels are currently using their existing reservation systems and come October they will switch over to the Marriott system and that this is when some of the history on stays, preferences etc may be lost.
Sep 1, 2018, 5:02 pm
#562
Join Date: Feb 2005
Posts: 1,318
Truly, I am losing my patience with this. I would be Platinum Premier right now, except that I am missing YTD nights in my legacy SPG account. Also, because of the missing nights, I cannot claim my perks for reaching thresholds. What a mess.
Sep 1, 2018, 5:11 pm
#563
Join Date: Jan 2012
Programs: AC E50K, MM, BA, Delta, PriorityClub Platinum, Marriott Gold.
Posts: 468
Combine SPG and Marriott -- WHICH TO KEEP?!
I am super confused. I clicked on the SPG link and combined with my Marriott. Being GOLD Marriott, and Marriott being my PRIMARY program for a decade... NOW they made me SPG member, and NULLIFIED my old Marriott number, and gave me a new combined number.
I wanna GO BACK to be Marriott primary, is there a benefit to do that? Is there any difference? What's going on?! Which has better customer service?!
PLEASE HELP!
I wanna GO BACK to be Marriott primary, is there a benefit to do that? Is there any difference? What's going on?! Which has better customer service?!
PLEASE HELP!
Sep 1, 2018, 5:19 pm
#564
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I hope the people who just have meaningless discrepancies (e.g. you're just missing a few nights but it's not causing the wrong status to be displayed) that will obviously be corrected aren't flooding marriott with calls so that the people who are actually being impacted by this can get through (but we all know of course they are).
Sep 1, 2018, 5:30 pm
#565
Join Date: Mar 2010
Location: PHL
Posts: 15
Only MR LTPs are making MPG LTPP right now. The rest of us need to wait for the sweep after the end of the year. We are an afterthought that did not get folded into the day-one scheme. With the numbers you quote you should be fine. The only reason to chase the missing nights is to hit the 50/75 nights for those benefits, or the 100 nights/$20K for ambassador status, but those are annual requirements.
Sep 1, 2018, 5:46 pm
#566
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I am super confused. I clicked on the SPG link and combined with my Marriott. Being GOLD Marriott, and Marriott being my PRIMARY program for a decade... NOW they made me SPG member, and NULLIFIED my old Marriott number, and gave me a new combined number.
I wanna GO BACK to be Marriott primary, is there a benefit to do that? Is there any difference? What's going on?! Which has better customer service?!
PLEASE HELP!
I wanna GO BACK to be Marriott primary, is there a benefit to do that? Is there any difference? What's going on?! Which has better customer service?!
PLEASE HELP!
Don't worry which account number has survived and which has been eliminated. There's only one loyalty program now. In either case, you would have the same elite level, points and nights this year, and points and elite years toward lifetime status. Supposedly, it can take 72 hours hours for everything to show up, but, for me at least, everything combined right away.
Sep 1, 2018, 5:49 pm
#567
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I agree, but the facts stand. We were not intended to EVER get LTPP status and only after the outcry of FOUL did they change their minds. I felt SPG was always playing fair with its members, can't say the same for MR.
Sep 1, 2018, 5:53 pm
#568
Join Date: Jan 2012
Programs: AC E50K, MM, BA, Delta, PriorityClub Platinum, Marriott Gold.
Posts: 468
It seems you have already combined your Rewards and SPG accounts since August 18, so the question "which to keep?" has already been answered by your selection during the process that you completed. (You're not just referring to linking your accounts before August 18, right?)
Don't worry which account number has survived and which has been eliminated. There's only one loyalty program now. In either case, you would have the same elite level, points and nights this year, and points and elite years toward lifetime status. Supposedly, it can take 72 hours hours for everything to show up, but, for me at least, everything combined right away.
Don't worry which account number has survived and which has been eliminated. There's only one loyalty program now. In either case, you would have the same elite level, points and nights this year, and points and elite years toward lifetime status. Supposedly, it can take 72 hours hours for everything to show up, but, for me at least, everything combined right away.
I didn't pay attention, I thought it's like Marriott taking over and it doesn't matter where you start from. So, apart from those preference loss, NOTHING else is lost? I don't lose anything? Which customer service do I deal with when having issues?
Sep 1, 2018, 7:03 pm
#569
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I think I lost my linked Credit Card, my preference for hotels, rooms, etc... Also, I have many programs linked to my OLD Marriott number, what happens if they try to credit me points?
I didn't pay attention, I thought it's like Marriott taking over and it doesn't matter where you start from. So, apart from those preference loss, NOTHING else is lost? I don't lose anything? Which customer service do I deal with when having issues?
I didn't pay attention, I thought it's like Marriott taking over and it doesn't matter where you start from. So, apart from those preference loss, NOTHING else is lost? I don't lose anything? Which customer service do I deal with when having issues?
Any points going to the your old Rewards account, your old SPG account, or your new SPG account will be go to your surviving account. That's an easy "behind the scenes" IT function, and if Marriott had not implemented it, they would have a catastrophe on their hands.
It's all one program. You can sign in with with your current credentials to http://www.marriott.com or http://www.spg.com — you'll see different logos and different credit card advertisements, but that's about the only difference. It's the same web server accessing the same backend systems.
For customer service, just call the phone number on you Marriott Rewards card — although I suppose the phone number on your SPG car would work just as well.
Sep 1, 2018, 7:17 pm
#570
Join Date: Jan 2012
Programs: AC E50K, MM, BA, Delta, PriorityClub Platinum, Marriott Gold.
Posts: 468
Ok... thanks.
One note, I just found out that e-certificates have now been DE-VALUED! While it was supposed to be good for Cat-5 hotels, now it's only good for 25K points hotels which are Cat-4... I had two that are now pretty much useless.
One note, I just found out that e-certificates have now been DE-VALUED! While it was supposed to be good for Cat-5 hotels, now it's only good for 25K points hotels which are Cat-4... I had two that are now pretty much useless.