SPG points lost ..hopefully temporarily
Aug 19, 2018, 7:41 am
#4
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 434
Either logout completely from your Marriott account, or easier just open an incognito browser window. Then go to https://www.marriott.com/default.mi?program=spg and logon using your old SPG credentials. You will then get your new account info the for the converted Marriott account that corresponds to your old SPG account.
Aug 19, 2018, 7:47 am
#5
Join Date: Aug 2005
Location: Ottawa, Canada
Programs: UA 1K 1MM, AC, VIPorter, Marriott LT Plat, HH Diamond
Posts: 368
Are you using the same password for both accounts? I am finding that even if I sign out of the Marriott site and the go to the new spg.com, it is still remembering the MR account and my (different) SPG password doesn't work, but my MR password does and it brings me to my MR account. Try clicking on "Clear remembered user" and trying again.
Aug 19, 2018, 9:16 am
#7
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,506
Login with your old SPG number and password. It will then log you in to the correct account and tell you your new number for that account.
Later you will be able to choose which account and number to keep when you decide to combine them.
Later you will be able to choose which account and number to keep when you decide to combine them.
Aug 19, 2018, 10:30 am
#9
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 674
Yeah definitely took me a while to realize that account linking is not the same as combining. Their combining feature hasn't been released yet.
Aug 20, 2018, 8:38 am
#10
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,423
SPG AMEX Points Disappeared
My Starwood AMEX statement closed on August 12th. The statement shows I earned 8,652 points. I closed the AMEX account on August 14. The 8,652 (presumably Marriott points) have never shown up either on the old SPG site nor on the Marriott site. Anyone else having this problem? Who would I contact to get it resolved - AMEX or Marriott ?