Showing as platinum status when I was Marriott platinum prior to merger
Aug 23, 2018, 9:22 am
#151
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
Here's the latest from a CSR my husband spoke with this morning:
She agreed that if he was Plat (earned) before Aug 18, he should now be PP. She said that statuses are "all wrong" and they will be doing a sweep this weekend that should fix it. BUT she also said the entire conversion won't be complete until Sept 18th, so if the status isn't right after this weekend, we'll have to wait until then.
I wish Marriott would come out with official statements about the obvious problems they're having. I have no idea if the CSRs any of us connect with on the phone know what they're talking about.
She agreed that if he was Plat (earned) before Aug 18, he should now be PP. She said that statuses are "all wrong" and they will be doing a sweep this weekend that should fix it. BUT she also said the entire conversion won't be complete until Sept 18th, so if the status isn't right after this weekend, we'll have to wait until then.
I wish Marriott would come out with official statements about the obvious problems they're having. I have no idea if the CSRs any of us connect with on the phone know what they're talking about.
Aug 23, 2018, 11:31 am
#153
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
Here's the latest from a CSR my husband spoke with this morning:
She agreed that if he was Plat (earned) before Aug 18, he should now be PP. She said that statuses are "all wrong" and they will be doing a sweep this weekend that should fix it. BUT she also said the entire conversion won't be complete until Sept 18th, so if the status isn't right after this weekend, we'll have to wait until then.
I wish Marriott would come out with official statements about the obvious problems they're having. I have no idea if the CSRs any of us connect with on the phone know what they're talking about.
She agreed that if he was Plat (earned) before Aug 18, he should now be PP. She said that statuses are "all wrong" and they will be doing a sweep this weekend that should fix it. BUT she also said the entire conversion won't be complete until Sept 18th, so if the status isn't right after this weekend, we'll have to wait until then.
I wish Marriott would come out with official statements about the obvious problems they're having. I have no idea if the CSRs any of us connect with on the phone know what they're talking about.
I had to call Marriott this morning for something unrelated so I asked the CSR about this issue. The line I was fed was, "No one gets lifetime PP until January." When I told him I don't believe that's correct and why I thought that he put me on hold for another 20 minutes and then came back and said, "That's all I can see." He didn't even tell me where he "saw" it.
I firmly believe those who are showing Lifetime PP but only "current" P are wrong and have a case to get the right points adjusted in their account after each stay until Marriott fixes this issue. That's my plan of attack anyway.
At least the Platinum line is answering in less than 4 minutes usually. No more 30+ minute wait times as I experienced over the summer.
-RM
Aug 23, 2018, 12:18 pm
#154
Join Date: Feb 2010
Location: IND
Programs: DL Diamond 4 MM, Marriott Titanium
Posts: 180
Lifetime Plat here. I still have the "can't display lifetime status" message. However, for the first time, I'm listed as Platinum Premier Elite.
Aug 23, 2018, 1:07 pm
#156
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Update on status.marriott.com
2. When will the Lifetime Platinum Premier status I earned be reflected in my account?
If you earned Lifetime Platinum with Rewards, your new Lifetime Platinum Premier status should be reflected in your newly combined account. If you achieve 750 nights and 10 years Platinum Elite status by December 31, 2018, you will also earn Lifetime Platinum Premier status. That newly earned status will be reflected in your account in January 2019.
Call me crazy but sure seems like “Lifetime Platinum Premier” actually means “Platinum Premier benefits as long as one is breathing”. Guess they may have to put those marketing materials in a dumpster fire.
2. When will the Lifetime Platinum Premier status I earned be reflected in my account?
If you earned Lifetime Platinum with Rewards, your new Lifetime Platinum Premier status should be reflected in your newly combined account. If you achieve 750 nights and 10 years Platinum Elite status by December 31, 2018, you will also earn Lifetime Platinum Premier status. That newly earned status will be reflected in your account in January 2019.
Call me crazy but sure seems like “Lifetime Platinum Premier” actually means “Platinum Premier benefits as long as one is breathing”. Guess they may have to put those marketing materials in a dumpster fire.
Aug 23, 2018, 1:19 pm
#157
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
Aug 23, 2018, 1:23 pm
#158
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I just opened my Marriott app and a message popped up saying that statuses may currently be displaying incorrectly and that this is expected to be cleared up within a week.
Aug 23, 2018, 1:59 pm
#159
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
I just logged in and my status shows as Platinum Premier. I'm a LTPP with 69 combined nights this year, and I've already merged my accounts.
Aug 23, 2018, 2:19 pm
#160
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
Fixed on my side as well. Was fixed within the last hour.
Current status is showing Plat Premier Elite is only showing on Marriott app. SPG app still says Platinum and I hope that doesn't screw me up with my two upcoming SPG reservations booked before the merger. They are both this coming weekend (one with SNA attached and so far not cleared).
Thanks.
-RM
Current status is showing Plat Premier Elite is only showing on Marriott app. SPG app still says Platinum and I hope that doesn't screw me up with my two upcoming SPG reservations booked before the merger. They are both this coming weekend (one with SNA attached and so far not cleared).
Thanks.
-RM
Aug 23, 2018, 3:59 pm
#165
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,418