Selecting Annual Choice Benefit

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Old Jul 10, 19, 12:57 pm   -   Wikipost
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Last edit by: margarita girl
Wiki Link
The link for selecting your benefit:
https://choice-benefit.marriott.com/

Once you stay at least 50 eligible nights, you'll get to choose one of these Annual Choice Benefits:
  • Five Suite Night Awards™
  • The gift of Silver Elite status for a friend or family member
  • Five Elite Night Credits
  • $100 (USD) donation to UNICEF
  • 40% off your favorite hotel bed
Annual Choice Benefit: As described in section 4.3.c.vi, a Platinum Premier Elite Member who has achieved 75 Elite Night Credits annually is eligible to receive one additional benefit from the list of available benefits listed below: Platinum Premier Elite Annual Choice Benefit Options:

· Five (5) Suite Night Awards™
· 40% off bed
· $100 Charity Donation
· The gift of Gold Elite status for a friend or family member
· Five (5) Elite Night Credits
· One (1) Free Night Award

The list of Annual Choice Benefits is subject to change at any time. Once a Platinum Elite Member becomes eligible to receive the Annual Choice Benefit, he/she must choose his/her Annual Choice Benefit by visiting the following sites: For Marriott Rewards®: https://choice-benefit.marriott.com/...riott-rewards/; for SPG®: https://choice-benefit.marriott.com/...eferred-guest/; for The Ritz-Carlton Rewards®: https://choice-benefit.marriott.com/...rlton-rewards/ and selecting one of the Annual Choice Benefits. A selection must be made through one of the above methods and may not be made through Member Support. All Annual Choice Benefit selections are final and may not be changed after they are made. In the event that an eligible Platinum Elite member fails to select an Annual Choice Benefit by January 14 of the year following the applicable Qualifying Period, the Member will receive five (5) Suite Night Awards as his/her Annual Choice Benefit. One Free Night Awardi. The Free Night Award (up to 40,000 points) must be redeemed for a stay that occurs no later than December 31 of the year following the year in which the additional benefit is selected (e.g., if the benefit is selected in 2019, the deadline for redemption is December 31, 2020).ii. The Free Night Award will be credited to the Platinum Premier Elite Member's account within two (2) weeks of the Platinum Premier Elite Member selecting this option as his/her Platinum Premier Elite Annual Choice Benefit. The Free Night Award can be redeemed at any available Participating Property for one (1) night, up to 40,000 points, for a standard room.iii. Members can use their Award while booking an eligible Award Redemption Stay on Marriott websites or they may call Member Support and mention they wish to use their Free Night Award. A Free Night Award is not transferable and may not be redeemed for cash or converted into points. Any unused Free Night Award will be forfeited. Free Night Award stay(s) and night(s) will count toward earning Elite membership status. Free Night Awards are combinable and may be added to existing paid or Free Night Award stays.iv. The Free Night Award includes all applicable taxes; however, the Platinum Premier Elite Member may be responsible for payment of additional mandatory resort fees at Participating Properties where resort fees are applicable.v. Free Night Award redemptions may be canceled pursuant to the standard guarantee and cancellation policies as described in Section 3.2.c.vi. An eligible Loyalty Program Member should check his/her Member account to confirm the expiration date of his/her Free Night Award.vii. Any Free Night Award(s) previously awarded to SPG Members as an Annual Choice Benefit which have not yet been redeemed have changed in value and are now valued up to 40,000 points and will have the same expiration date.

T&Cs:

Platinum Elite Annual Choice Benefit

A Platinum Elite Member who has achieved fifty (50) eligible Elite Night Credits annually is eligible to receive one (1) additional benefit from the list of available benefits listed below.
Five Elite Night Credits
  1. Upon an eligible Platinum Elite or Platinum Premier Elite Member selecting the Five Elite Night Credits as his/her Annual Choice Benefit, the Member will have his/her Member account credited with five (5) bonus Elite Nights which count toward earning Elite status only. These bonus Elite Nights do not count toward Lifetime status. Elite Nights and Elite Membership status are subject to the Program Rules in section 4.2.b.
  2. The five (5) Elite Night Credits will be reflected in the Member account within forty-eight (48) hours of the receipt of the confirmation of the Annual Choice Benefit selection.
  3. Elite Nights that are awarded to an eligible Platinum Elite or Platinum Premier Elite Member as the Member's Annual Choice Benefit will be awarded in the Eligible Status Year for which the Elite Nights were earned, regardless of when the Member selects the Five Elite Night Credits as his/her Annual Choice Benefit. For the avoidance of doubt, the Eligible Calendar Year in which the Annual Choice Benefit is earned is the Eligible Calendar Year for which the Elite Nights will be credited toward earning Elite membership status.
Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per-room, per-night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
  1. Suite Night Awards may be used only on Loyalty Program-eligible paid stays as well as Free Night Award stays and Cash & Points stays.
  2. A Member may request to use their Suite Night Awards on Loyalty Program websites or by calling Member Support.
  3. Suite Night Awards may only be used for standard suites or other premium rooms as designated by the Participating Property.
  4. Suite Night Award use is based upon availability of the requested suite or premium room. Checking for availability begins five (5) days before arrival. If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival. If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the Member’s account.
  5. Suite Night Awards may be used only when there are enough in the Member’s account so that one is applied to every night of the reservation.
  6. One Suite Night Award is required per room per night.
  7. Suite Night Awards are required for each night of the stay, including any nights that may be designated “free” such as the fifth night in a Fifth Night Free Award.
  8. Suite Night Awards may not be transferred or given as a gift; however, a Member may use Suite Night Awards for additional rooms on his/her own stay as long as the Member is present for the stay and the other rooms are under the Member’s name.
  9. Members who book separate reservations for consecutive nights that precede or follow a reservation that has confirmed Suite Night Awards will be required to change rooms to the confirmed room type on any night(s) where a Suite Night Award is not used.
  10. If a Participating Property offers multiple room options for the Suite Night Award, once the suite/premium room option(s) is selected, the selection may be changed until 2 p.m. local time of the Participating Property the day before arrival so long as the Suite Night Award is unconfirmed. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
  11. Suite Night Awards have requesting, booking, cancellation and modification policies that are in addition to – but completely separate from – the booking, cancellation and modification policies for the reservations on which they are used.
    1. Requests to use Suite Night Awards on a reservation may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    2. Requests to withdraw the use of unconfirmed Suite Night Awards may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    3. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
    4. Once Suite Night Awards have been confirmed, the Member must cancel the entire reservation to receive credit back for all Suite Night Awards. Cancellation of a confirmed Suite Night Award reservation after 2 p.m. local time of the Participating Property one (1) day prior to arrival will result in the forfeiture of all Suite Night Awards applied to the entire reservation.
    5. Suite Night Awards cannot be applied to a reservation once the reservation has been checked-in to a Participating Property.
    6. If a Member departs his/her reservation early, any unused Suite Night Awards confirmed for the stay will be forfeited.
    7. If a Member extends his/her reservation and has enough Suite Night Awards to cover the extension, the Member may use his/her Suite Night Awards based upon availability and at the Participating Property’s discretion.
  12. Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands: The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments®, Marriott Vacation Club® EDITION, Ritz-Carlton Reserve, Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact a Customer Engagement Center for individual hotel Suite Night Award participation.
  13. Suite Night Awards will be placed in the member's account within 48 hours of selecting 5 Suite Night Awards as his or her Annual Choice Benefit.
Gift Elite Status
  1. A Platinum Elite Member who has achieved fifty (50) eligible Elite Night Credits annually may gift Silver Elite status, and a Platinum Premier Elite Member who has achieved seventy-five (75) eligible Elite Night Credits annually may gift Gold Elite status.
  2. The Gift Elite status benefit may only be provided to a Member who has not yet achieved Elite membership status within the current Eligible Status Year.
  3. The Account status of the Member to whom an Elite status benefit is gifted will be upgraded within forty-eight (48) hours of the receipt of confirmation of the recipient’s selection. Such Member will hold his/her Elite membership for a minimum of a full calendar year. For example, if a Member is given the Silver Elite status benefit during the 2018 Eligible Status Year, the Member will become a Silver Elite member for the remainder of 2018, all of 2019, and January and February of 2020. The Silver Elite Minimum Requirement must be achieved in the subsequent Eligible Calendar Year to remain a Silver Elite member during the calendar year following such subsequent Eligible Status Year or the Member will be downgraded to the subsequent level on March 1 of the calendar year following such subsequent Eligible Status Year. In the above example, this means that in order for the Member to continue having Silver Elite status after February 2020, the Member must achieve the Silver Elite Minimum Requirement during the 2019 Eligible Status Year in order to continue to be a Silver Elite Member after February of the 2020 Eligible Status Year.
  4. Under no circumstances will the Loyalty Program provide membership details or personal Member information of any Members to the Member providing the gifted status benefit or the recipient of the gifted status benefit in order to facilitate the gifted status benefit.
  5. If the desired recipient of the gifted status benefit is not currently a Member, the desired recipient must register on marriottrewards.com/join, ritzcarltonrewards.com or spg.com/join before the gifted status benefit can be provided to him/her.
$100 Charity Donation: UNICEF $100 Donation
  1. The $100 donation from the Marriott Loyalty Program to U.S. Fund for UNICEF, Doing Business As ‘UNICEF USA,’ is not a tax-deductible contribution for the Platinum Elite or Platinum Premier Elite Member who chooses this donation as his/her Annual Choice Benefit.
  2. The Marriott Loyalty Program cannot direct or otherwise guarantee how UNICEF USA or UNICEF will spend the $100 donation.
  3. All funds are transferred to the U.S. Fund for UNICEF, www.unicefusa.org.
40% off Bed: Mattress and Box Spring 40% Discount from Marriott Retail Brands
  1. Upon the Platinum Elite or Platinum Premier Elite Member’s selection of the Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit, he/she will receive a promotional code that can be redeemed for 40% off the full retail value valid on any of the below 16 Marriott Retail Brands’ mattresses and box springs:
    1. The Westin Heavenly® Bed
    2. The Marriott Foam Bed
    3. The Marriott Innerspring Bed
    4. The Ritz-Carlton Bed
    5. The W Hotels Bed
    6. The Sheraton Signature Bed
    7. The St. Regis Bed
    8. Courtyard Foam Bed
    9. Courtyard Innerspring Bed
    10. The JW Marriott Bed
    11. The Renaissance Bed
    12. The Bed by The Luxury Collection
    13. The Fairfield Foam Bed
    14. The Fairfield Innerspring Bed
    15. EDITION Hotel Bed
    16. Gaylord Hotels Mattress & Box Spring
  2. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is nonrefundable and nontransferable.
  3. The promotional code cannot be duplicated or sold and there is no cash value. In the event the Loyalty Program suspects that the use or redemption of the promotional code was in error, fraudulent, illegal or in violation of these Marriott Retail Brands Mattress and Box Spring 40% Discount terms and conditions or the Program Rules, the Loyalty Program reserves the right to withhold or deduct the promotional code or corresponding credit. The promotional code may be terminated or modified at any time and without any liability to the Loyalty Program. The promotional code will be used for its intended and lawful purpose and pursuant to these Marriott Brands Mattress and Box Spring 40% Discount terms and conditions and the Program Rules. The promotional code is void where prohibited by law. The promotional code is for a single purchase only.
  4. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is not combinable with other offers. The Marriott Brands Mattress and Box Spring 40% Discount promotional code is for a single use and is nontransferable. Only the Platinum Elite Member or Platinum Premier Elite Member who elected the Marriott Brands Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit will be able to redeem the Marriott Brands Mattress and Box Spring 40% Discount promotional code.
  5. To redeem the 40% discount off of a Mattress and Box Spring from any of the Company's Marriott Retail brands, call us at 877-777-5418 in the United States, or internationally call +33 1 41 51 51 55, Monday through Friday between 9 a.m. and 10 p.m. ET, and Saturday and Sunday between 9 a.m. and 4 p.m. ET. Have the promotional code and the Member Account Number ready.
  6. Prior to shipping the applicable merchandise, the Company reserves the right to verify that the person who redeems the Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is the Member who earned the Platinum Elite Annual Choice Benefit prior to shipping the applicable merchandise.
  7. Shipping is not included and varies by region. Bed frames are not included and are not subject to the Marriott-Branded Mattress and Box Spring 40% Discount promotional code.
  8. The Marriott Retail Brands mattress and Box Spring 40% Discount promotional code is valid through December 31 of the year following the year in which the Annual Choice Benefit was earned.

Platinum Premier Elite Annual Choice Benefit

A Platinum Premier Elite Member who has achieved seventy-five (75) eligible Elite Night Credits annually is eligible to receive one (1) additional benefit from the list of available benefits listed below.
Five Elite Night Credits
  1. Upon an eligible Platinum Elite or Platinum Premier Elite Member selecting the Five Elite Night Credits as his/her Annual Choice Benefit, the Member will have his/her Member account credited with five (5) bonus Elite Nights which count toward earning Elite status only. These bonus Elite Nights do not count toward Lifetime status. Elite Nights and Elite Membership status are subject to the Program Rules in section 4.2.b.
  2. The five (5) Elite Night Credits will be reflected in the Member account within forty-eight (48) hours of the receipt of the confirmation of the Annual Choice Benefit selection.
  3. Elite Nights that are awarded to an eligible Platinum Elite or Platinum Premier Elite Member as the Member's Annual Choice Benefit will be awarded in the Eligible Status Year for which the Elite Nights were earned, regardless of when the Member selects the Five Elite Night Credits as his/her Annual Choice Benefit. For the avoidance of doubt, the Eligible Calendar Year in which the Annual Choice Benefit is earned is the Eligible Calendar Year for which the Elite Nights will be credited toward earning Elite membership status.
Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per-room, per-night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
  1. Suite Night Awards may be used only on Loyalty Program-eligible paid stays as well as Free Night Award stays and Cash & Points stays.
  2. A Member may request to use their Suite Night Awards on Loyalty Program websites or by calling Member Support.
  3. Suite Night Awards may only be used for standard suites or other premium rooms as designated by the Participating Property.
  4. Suite Night Award use is based upon availability of the requested suite or premium room. Checking for availability begins five (5) days before arrival. If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival. If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the Member’s account.
  5. Suite Night Awards may be used only when there are enough in the Member’s account so that one is applied to every night of the reservation.
  6. One Suite Night Award is required per room per night.
  7. Suite Night Awards are required for each night of the stay, including any nights that may be designated “free” such as the fifth night in a Fifth Night Free Award.
  8. Suite Night Awards may not be transferred or given as a gift; however, a Member may use Suite Night Awards for additional rooms on his/her own stay as long as the Member is present for the stay and the other rooms are under the Member’s name.
  9. Members who book separate reservations for consecutive nights that precede or follow a reservation that has confirmed Suite Night Awards will be required to change rooms to the confirmed room type on any night(s) where a Suite Night Award is not used.
  10. If a Participating Property offers multiple room options for the Suite Night Award, once the suite/premium room option(s) is selected, the selection may be changed until 2 p.m. local time of the Participating Property the day before arrival so long as the Suite Night Award is unconfirmed. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
  11. Suite Night Awards have requesting, booking, cancellation and modification policies that are in addition to – but completely separate from – the booking, cancellation and modification policies for the reservations on which they are used.
    1. Requests to use Suite Night Awards on a reservation may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    2. Requests to withdraw the use of unconfirmed Suite Night Awards may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    3. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
    4. Once Suite Night Awards have been confirmed, the Member must cancel the entire reservation to receive credit back for all Suite Night Awards. Cancellation of a confirmed Suite Night Award reservation after 2 p.m. local time of the Participating Property one (1) day prior to arrival will result in the forfeiture of all Suite Night Awards applied to the entire reservation.
    5. Suite Night Awards cannot be applied to a reservation once the reservation has been checked-in to a Participating Property.
    6. If a Member departs his/her reservation early, any unused Suite Night Awards confirmed for the stay will be forfeited.
    7. If a Member extends his/her reservation and has enough Suite Night Awards to cover the extension, the Member may use his/her Suite Night Awards based upon availability and at the Participating Property’s discretion.
  12. Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands: The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments®, Marriott Vacation Club® EDITION, Ritz-Carlton Reserve, Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact a Customer Engagement Center for individual hotel Suite Night Award participation.
  13. Suite Night Awards will be placed in the member's account within 48 hours of selecting 5 Suite Night Awards as his or her Annual Choice Benefit.
Gift Elite Status
  1. A Platinum Elite Member who has achieved fifty (50) eligible Elite Night Credits annually may gift Silver Elite status, and a Platinum Premier Elite Member who has achieved seventy-five (75) eligible Elite Night Credits annually may gift Gold Elite status.
  2. The Gift Elite status benefit may only be provided to a Member who has not yet achieved Elite membership status within the current Eligible Status Year.
  3. The Account status of the Member to whom an Elite status benefit is gifted will be upgraded within forty-eight (48) hours of the receipt of confirmation of the recipient’s selection. Such Member will hold his/her Elite membership for a minimum of a full calendar year. For example, if a Member is given the Silver Elite status benefit during the 2018 Eligible Status Year, the Member will become a Silver Elite member for the remainder of 2018, all of 2019, and January and February of 2020. The Silver Elite Minimum Requirement must be achieved in the subsequent Eligible Calendar Year to remain a Silver Elite member during the calendar year following such subsequent Eligible Status Year or the Member will be downgraded to the subsequent level on March 1 of the calendar year following such subsequent Eligible Status Year. In the above example, this means that in order for the Member to continue having Silver Elite status after February 2020, the Member must achieve the Silver Elite Minimum Requirement during the 2019 Eligible Status Year in order to continue to be a Silver Elite Member after February of the 2020 Eligible Status Year.
  4. Under no circumstances will the Loyalty Program provide membership details or personal Member information of any Members to the Member providing the gifted status benefit or the recipient of the gifted status benefit in order to facilitate the gifted status benefit.
  5. If the desired recipient of the gifted status benefit is not currently a Member, the desired recipient must register on marriottrewards.com/join, ritzcarltonrewards.com or spg.com/join before the gifted status benefit can be provided to him/her.
$100 Charity Donation: UNICEF $100 Donation
  1. The $100 donation from the Marriott Loyalty Program to U.S. Fund for UNICEF, Doing Business As ‘UNICEF USA,’ is not a tax-deductible contribution for the Platinum Elite or Platinum Premier Elite Member who chooses this donation as his/her Annual Choice Benefit.
  2. The Marriott Loyalty Program cannot direct or otherwise guarantee how UNICEF USA or UNICEF will spend the $100 donation.
  3. All funds are transferred to the U.S. Fund for UNICEF, www.unicefusa.org.
40% off Bed: Mattress and Box Spring 40% Discount from Marriott Retail Brands
  1. Upon the Platinum Elite or Platinum Premier Elite Member’s selection of the Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit, he/she will receive a promotional code that can be redeemed for 40% off the full retail value valid on any of the below 16 Marriott Retail Brands’ mattresses and box springs:
    1. The Westin Heavenly® Bed
    2. The Marriott Foam Bed
    3. The Marriott Innerspring Bed
    4. The Ritz-Carlton Bed
    5. The W Hotels Bed
    6. The Sheraton Signature Bed
    7. The St. Regis Bed
    8. Courtyard Foam Bed
    9. Courtyard Innerspring Bed
    10. The JW Marriott Bed
    11. The Renaissance Bed
    12. The Bed by The Luxury Collection
    13. The Fairfield Foam Bed
    14. The Fairfield Innerspring Bed
    15. EDITION Hotel Bed
    16. Gaylord Hotels Mattress & Box Spring
  2. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is nonrefundable and nontransferable.
  3. The promotional code cannot be duplicated or sold and there is no cash value. In the event the Loyalty Program suspects that the use or redemption of the promotional code was in error, fraudulent, illegal or in violation of these Marriott Retail Brands Mattress and Box Spring 40% Discount terms and conditions or the Program Rules, the Loyalty Program reserves the right to withhold or deduct the promotional code or corresponding credit. The promotional code may be terminated or modified at any time and without any liability to the Loyalty Program. The promotional code will be used for its intended and lawful purpose and pursuant to these Marriott Brands Mattress and Box Spring 40% Discount terms and conditions and the Program Rules. The promotional code is void where prohibited by law. The promotional code is for a single purchase only.
  4. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is not combinable with other offers. The Marriott Brands Mattress and Box Spring 40% Discount promotional code is for a single use and is nontransferable. Only the Platinum Elite Member or Platinum Premier Elite Member who elected the Marriott Brands Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit will be able to redeem the Marriott Brands Mattress and Box Spring 40% Discount promotional code.
  5. To redeem the 40% discount off of a Mattress and Box Spring from any of the Company's Marriott Retail brands, call us at 877-777-5418 in the United States, or internationally call +33 1 41 51 51 55, Monday through Friday between 9 a.m. and 10 p.m. ET, and Saturday and Sunday between 9 a.m. and 4 p.m. ET. Have the promotional code and the Member Account Number ready.
  6. Prior to shipping the applicable merchandise, the Company reserves the right to verify that the person who redeems the Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is the Member who earned the Platinum Elite Annual Choice Benefit prior to shipping the applicable merchandise.
  7. Shipping is not included and varies by region. Bed frames are not included and are not subject to the Marriott-Branded Mattress and Box Spring 40% Discount promotional code.
  8. The Marriott Retail Brands mattress and Box Spring 40% Discount promotional code is valid through December 31 of the year following the year in which the Annual Choice Benefit was earned.
One Free Night Award
  1. The Free Night Award (up to 40,000 points) must be redeemed for a stay that occurs no later than December 31 of the year following the year in which the additional benefit is selected (e.g., if the benefit is selected in 2019, the deadline for redemption is December 31, 2020).
  2. The Free Night Award will be credited to the Platinum Premier Elite Member's account within two (2) weeks of the Platinum Premier Elite Member selecting this option as his/her Platinum Premier Elite Annual Choice Benefit. The Free Night Award can be redeemed at any available Participating Property for one (1) night, up to 40,000 points, for a standard room.
  3. Members can use their Award while booking an eligible Award Redemption Stay on Marriott websites or they may call Member Support and mention they wish to use their Free Night Award. A Free Night Award is not transferable and may not be redeemed for cash or converted into points. Any unused Free Night Award will be forfeited. Free Night Award stay(s) and night(s) will count toward earning Elite membership status. Free Night Awards are combinable and may be added to existing paid or Free Night Award stays.
  4. The Free Night Award includes all applicable taxes; however, the Platinum Premier Elite Member may be responsible for payment of additional mandatory resort fees at Participating Properties where resort fees are applicable.
  5. Free Night Award redemptions may be canceled pursuant to the standard guarantee and cancellation policies as described in Section 3.2.c.
  6. An eligible Loyalty Program Member should check his/her Member account to confirm the expiration date of his/her Free Night Award.
  7. Any Free Night Award(s) previously awarded to SPG Members as an Annual Choice Benefit which have not yet been redeemed have changed in value and are now valued up to 40,000 points and will have the same expiration date.
Print Wikipost

Old Jan 15, 19, 8:00 pm
  #616  
 
Join Date: Sep 2009
Posts: 3
I'm in a similar situation. Reached both Platinum and Platinum Premier Elite in late 2018. Was only able to make the initial selection earlier this week once the website was back up. Called customer service as I wasn't getting the 2nd Choice Benefit in the system. Was told it would "refresh" overnight and to try again. After doing so for two days called back in to customer service today. Apparently I have to wait until I receive an email before making the 2nd choice benefit. Unfortunately I'm now not able to use my SNAs for a planned and booked trip next week despite fully qualifying for them. Disappointing. At least empower the customer service agents to make these selections on our behalf if we have clearly qualified for them in the system.
campbell0816 is offline  
Old Jan 15, 19, 8:06 pm
  #617  
 
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,593
Originally Posted by Starwood Lurker View Post
Our apologies for any confusion. The loyalty team confirms that the expiration date should be December 31, 2019 for any Free Night awards selected as a P75 choice that were earned in 2018.

We have suggested that this be better clarified in the terms and conditions of the offer.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
It's the week of the 14th. You might want to get the IT to have it fixed first so we can actually select the 75N award.
dlflyer2 likes this.
coolfish1103 is offline  
Old Jan 15, 19, 8:46 pm
  #618  
 
Join Date: Sep 2014
Posts: 60
Originally Posted by Starwood Lurker View Post
Our apologies for any confusion. The loyalty team confirms that the expiration date should be December 31, 2019 for any Free Night awards selected as a P75 choice that were earned in 2018.

We have suggested that this be better clarified in the terms and conditions of the offer.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Okay, Compensation request it is.
Moootz is offline  
Old Jan 15, 19, 11:53 pm
  #619  
 
Join Date: Dec 2018
Posts: 6
Wondering if anyone else is facing my situation - I achieved 50 nights prior to the merger with SPG, and 75 nights on Dec 29. Anticipating IT issues with the merger, I did not choose my 50 nights benefits before Aug 18. Ever since after the merger until today, when I try to click the link in the wiki or through the “Platinum Premier Elite Benefits” link to select my annual choice benefits, I am prompted to log in again to my SPG/Marriott account, and the webpage attempts to redirect me via SSO to the selection page. However, the landing page simply shows an error and prompts me to contact customer service, without indicating whether I am eligible to make my annual choice benefits selection.

Several calls with customer service has not provided more clarity. The reps’ responses ranged from perhaps the website is down today to some department needs to manually review my status for 2019 and flagging my account to be eligible to pick the choice benefits, and that by then I will receive an email to notify me that I can pick my benefits.

Not sure what to believe now, as other commentors have not eluded to a sign-in error prior to landing on the page to select benefits. As 1/14 has passed (or is 2/7 an official new deadline...?), I would really appreciate any input, especially from the Lurkers, so that I can properly select my annual choice benefits.

Thanks a lot!
MOkidKA is offline  
Old Jan 16, 19, 12:02 am
  #620  
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI) [1991 - 2010]
Programs: Lifetime: UA United Club, AA Admirals Club & Marriott Rewards Silver Elite
Posts: 9,389
You call yourself a frequent guest?

In September I hit 50 nights and ordered 5 elite nights as my annual choice benefit. In late December I hit 75 nights (made a large estimated tax payment, to be refunded soon, on my old Chase Marriott Visa) and ordered a 1-night (up to 40K points) stay as my benefit on Sunday, 30 December 2018.

There does not seem to be any reason for Marriott to have extended my free night by another year if I chose to delay selection by a few weeks. That is not a reasonable construction of their language and intent, even if the words used are arguably imprecise.

They control the interpretation of their terms and conditions. You play the game, you take your chances.

More importantly, if you can't find somewhere to stay by Tuesday, 31 December 2019, what kind of frequent guest are you? (!)

​​
SPN Lifer is offline  
Old Jan 16, 19, 1:46 am
  #621  
 
Join Date: Aug 2001
Location: SFO/HKG/SIN - United 1K MM / SPG Lifetime Platinum
Posts: 5,036
Didn't get an email to choose my 50 or 75 choice benefits even though I ended the year with 75+ nights. Just tried to log into to the website and got the following error, "It looks like something went wrong with your request. Please try again or reach out to Member Support with any questions."
kluau88 is offline  
Old Jan 16, 19, 2:36 am
  #622  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by MOkidKA View Post
Wondering if anyone else is facing my situation - I achieved 50 nights prior to the merger with SPG, and 75 nights on Dec 29. Anticipating IT issues with the merger, I did not choose my 50 nights benefits before Aug 18. Ever since after the merger until today, when I try to click the link in the wiki or through the “Platinum Premier Elite Benefits” link to select my annual choice benefits, I am prompted to log in again to my SPG/Marriott account, and the webpage attempts to redirect me via SSO to the selection page. However, the landing page simply shows an error and prompts me to contact customer service, without indicating whether I am eligible to make my annual choice benefits selection.

Several calls with customer service has not provided more clarity. The reps’ responses ranged from perhaps the website is down today to some department needs to manually review my status for 2019 and flagging my account to be eligible to pick the choice benefits, and that by then I will receive an email to notify me that I can pick my benefits.

Not sure what to believe now, as other commentors have not eluded to a sign-in error prior to landing on the page to select benefits. As 1/14 has passed (or is 2/7 an official new deadline...?), I would really appreciate any input, especially from the Lurkers, so that I can properly select my annual choice benefits.

Thanks a lot!
Could you please PM us your account number so we can check for you?

Best Regards,

Abbey Liu
Specialist, Social Media
Marriott International
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Starwood Lurker IV is offline  
Old Jan 16, 19, 2:41 am
  #623  
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH), Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 694
I have received 50 nights in 2018, with the 50th night achieved on December 31, 2018. I log onto the website https://choice-benefit.marriott.com/
and I am told that I have not achieved 50 nights. I read here that this may be resolved at the end of January 2019.

It would be greatly beneficial for the website to include this information as well.
Wembleygal and Yul_voyager like this.
Gigantor is offline  
Old Jan 16, 19, 3:05 am
  #624  
 
Join Date: Feb 2011
Location: SIN
Programs: SPG Plat, MH Gold
Posts: 151
same problem. Can't choose my 75 night benefit (hit it late Dec)
EngOnAPlane is offline  
Old Jan 16, 19, 5:58 am
  #625  
 
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Silver, Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 683
Originally Posted by Gigantor View Post
I have received 50 nights in 2018, with the 50th night achieved on December 31, 2018. I log onto the website https://choice-benefit.marriott.com/
and I am told that I have not achieved 50 nights. I read here that this may be resolved at the end of January 2019.

It would be greatly beneficial for the website to include this information as well.

I have the same issue -- I keep getting told it will be fixed today ... (but then another day goes by)
Wembleygal is offline  
Old Jan 16, 19, 6:36 am
  #626  
 
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat; Hyatt Discoverist; Marriott Titanium; Hertz Pres Cirlce
Posts: 2,275
I am having similar problems as others after reaching 75 nights. I had a stay on 29 December that didn't post until 2 January that got me to 75 nights. I initial tried to choose my additional benefit but the system was down for the repairs. On Monday night I went to the Choice Benefits website and selected the 5 SNAs. System said that the SNAs would deposit within 48 hours and I'd get a confirmation email. Got nothing yet. I called customer service last night and got about 5 different answers. One agent said I'd need to wait up to 6 weeks for the SNAs to deposit. I had hoped to use the SNAs on a stay this weekend but don't think this will be resolved by then. Marriott's customer service is severely lacking and their IT systems are just unacceptable. Not the way to be treating elites!
mh3265a is offline  
Old Jan 16, 19, 8:50 am
  #627  
 
Join Date: May 2009
Programs: AA LTPlat; UA Plat; MR LTT; HH Diamond
Posts: 1,046
Originally Posted by SPN Lifer View Post
...

There does not seem to be any reason for Marriott to have extended my free night by another year if I chose to delay selection by a few weeks. That is not a reasonable construction of their language and intent, even if the words used are arguably imprecise.

They control the interpretation of their terms and conditions. You play the game, you take your chances.

More importantly, if you can't find somewhere to stay by Tuesday, 31 December 2019, what kind of frequent guest are you? (!)

​​
I respectfully totally disagree with your assessment. There is a reason for Marriott to have extended the free night expiration: they quite explicitly stated they would. It would have been extremely easy for them to have stated that the free night would expire December 31st of the year following the year in which it was earned (in fact they just changed the language to say that). Instead, they not only said it would expire December 31st of the year following the year in which it was selected, this language immediately followed the sentence in which they specified that we have until January 14th to select. They then gave an example illustrating that.

Now they want to change what they offered...after the fact. Members had a right to rely on what was offered by Marriott. At a minimum, Marriott should honor this for the awards earned in 2018 and selected by the February 2019 deadline.
funkbandit likes this.
Ord Liza is online now  
Old Jan 16, 19, 9:36 am
  #628  
 
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/3MM UA 1MM, HY Globalist, MR Titanium, HH Gld
Posts: 696
Same problem as many others with late year 75 night qualification and lacking choice benefits.

Marriott member support (sic) keeps referring back to the website which is not functional. Every agent has a different answer, if not clueless, and making up excuses.

Seems like BonVoy(age) is an appropriate name and a response to an unresponsive loyalty program.
dlflyer2 is offline  
Old Jan 16, 19, 10:30 am
  #629  
 
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 903
Originally Posted by Gigantor View Post
I have received 50 nights in 2018, with the 50th night achieved on December 31, 2018. I log onto the website https://choice-benefit.marriott.com/
and I am told that I have not achieved 50 nights. I read here that this may be resolved at the end of January 2019.

It would be greatly beneficial for the website to include this information as well.
I had a similar issue going from Platinum to Platinum Premier and had to call the helpline to get it resolved. First one got nowhere then thankfully we got cut off and the 2nd person I spoke to got it resolved.

I wasn't expecting to hit PP at all so do I have a cut off point to select my additional benefit? Not sure whether to go for 5 more SNAs (not used my first one yet to see if they are worth it or not) or to take 5 nights credit.
nequine is offline  
Old Jan 16, 19, 11:47 am
  #630  
 
Join Date: Jan 2016
Location: SFO
Programs: UA 1K, Bonvoy Ti
Posts: 788
I'm getting a sign on error:

Oops.

It looks like something went wrong with your request. Please try again or reach out to Member Support with any questions.
Lurkers, any ideas?
GoSh4rks is offline  

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