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FAQ : Selecting Annual Choice Benefit

Old Sep 16, 2018, 10:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Zorak
The link for selecting your benefit:
https://choice-benefit.marriott.com/

Can't remember whether/what you picked for your previous benefits? Click on "SEE YOUR PAST SELECTIONS >" on the above page, or direct link:
https://choice-benefit.marriott.com/en-us/history

Once you stay at least 50 eligible nights, you'll get to choose one of these Annual Choice Benefits:
  • Five Suite Night Awards
  • The gift of Silver Elite status for a friend or family member
  • Five Elite Night Credits
  • $100 (USD) donation to UNICEF
  • 40% off your favorite hotel bed
Annual Choice Benefit: As described in section 4.3.c.vi, a Platinum Premier Elite Member who has achieved 75 Elite Night Credits annually is eligible to receive one additional benefit from the list of available benefits listed below: Platinum Premier Elite Annual Choice Benefit Options:

Five (5) Suite Night Awards
40% off bed
$100 Charity Donation
The gift of Gold Elite status for a friend or family member
Five (5) Elite Night Credits
One (1) Free Night Award

The list of Annual Choice Benefits is subject to change at any time. Once a Platinum Elite Member becomes eligible to receive the Annual Choice Benefit, he/she must choose his/her Annual Choice Benefit by visiting the following sites: For Marriott Rewards: https://choice-benefit.marriott.com/en-us/marriott-rewards/; for SPG: https://choice-benefit.marriott.com/en-us/starwood-preferred-guest/; for The Ritz-Carlton Rewards: https://choice-benefit.marriott.com/en-us/ritz-carlton-rewards/ and selecting one of the Annual Choice Benefits. A selection must be made through one of the above methods and may not be made through Member Support. All Annual Choice Benefit selections are final and may not be changed after they are made. In the event that an eligible Platinum Elite member fails to select an Annual Choice Benefit by January 14 of the year following the applicable Qualifying Period, the Member will receive five (5) Suite Night Awards as his/her Annual Choice Benefit. One Free Night Awardi. The Free Night Award (up to 40,000 points) must be redeemed for a stay that occurs no later than December 31 of the year following the year in which the additional benefit is selected (e.g., if the benefit is selected in 2019, the deadline for redemption is December 31, 2020).ii. The Free Night Award will be credited to the Platinum Premier Elite Member's account within two (2) weeks of the Platinum Premier Elite Member selecting this option as his/her Platinum Premier Elite Annual Choice Benefit. The Free Night Award can be redeemed at any available Participating Property for one (1) night, up to 40,000 points, for a standard room.iii. Members can use their Award while booking an eligible Award Redemption Stay on Marriott websites or they may call Member Support and mention they wish to use their Free Night Award. A Free Night Award is not transferable and may not be redeemed for cash or converted into points. Any unused Free Night Award will be forfeited. Free Night Award stay(s) and night(s) will count toward earning Elite membership status. Free Night Awards are combinable and may be added to existing paid or Free Night Award stays.iv. The Free Night Award includes all applicable taxes; however, the Platinum Premier Elite Member may be responsible for payment of additional mandatory resort fees at Participating Properties where resort fees are applicable.v. Free Night Award redemptions may be canceled pursuant to the standard guarantee and cancellation policies as described in Section 3.2.c.vi. An eligible Loyalty Program Member should check his/her Member account to confirm the expiration date of his/her Free Night Award.vii. Any Free Night Award(s) previously awarded to SPG Members as an Annual Choice Benefit which have not yet been redeemed have changed in value and are now valued up to 40,000 points and will have the same expiration date.

T&Cs:

50-Night Annual Choice Benefit Terms and Conditions

Members who qualify for an Annual Choice Benefit in 2019 are required to make their Annual Choice Benefit selection by 11:59 pm ET on January 15, 2020. If a qualified member does not make their selection by the deadline of 11:59 pm ET on January 15, 2020, they will receive Five Suite Night Awards as their 2019 Annual Choice Benefit.

All Annual Choice Benefit selections are final and may not be changed after they are made. Please note, the Annual Choice Benefit selection process requires double confirmation. Qualified members are required to click a second confirmation button before finalizing their choice.

A Marriott Bonvoy Platinum Elite member who has achieved fifty (50) eligible Elite Night Credits annually is eligible to receive one (1) benefit from the list of available benefits listed below.

Five Elite Night Credits

  1. Upon an eligible Platinum Elite Member selecting the Five Elite Night Credits as his/her Annual Choice Benefit, the Platinum Member will have his/her Member Account credited with five (5) bonus Elite Nights which count toward earning Elite status and Lifetime Elite status. Elite Nights and Elite membership status are subject to the Program Rules in section 4.2.b.
  2. The five (5) Elite Night Credits will be reflected in the member account within forty-eight (48) hours of the receipt of the confirmation of the Annual Choice Benefit selection.
  3. Elite Nights that are awarded to an eligible Platinum Elite or Titanium Elite member as the member's Annual Choice Benefit will be awarded in the Eligible Status Year for which the Elite Nights were earned, regardless of when the member selects the five Elite Night Credits as his or her Annual Choice Benefit. For the avoidance of doubt, the Eligible Calendar Year in which the Annual Choice Benefit is earned is the Eligible Calendar Year for which the Elite Nights will be credited toward earning Elite membership status.

40% off Bed: Mattress and Box Spring 40% Discount from Marriott Retail Brands

  1. Upon the members selection of the Mattress and Box Spring 40% Discount as his or her Annual Choice Benefit, he or she will receive a promotional code that can be redeemed for 40% off the full retail value valid on any of these mattresses and box springs:
    1. The Westin Heavenly Bed
    2. The Marriott Bed
    3. The Ritz-Carlton Bed
    4. The W Hotels Bed
    5. The Sheraton Bed
    6. The St. Regis Bed
    7. The Courtyard Bed
    8. The JW Marriott Bed
    9. The Renaissance Bed
    10. The Luxury Collection Bed
    11. The Fairfield Bed
    12. The EDITION Hotel Bed
    13. The Gaylord Hotels Bed
  2. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is nonrefundable and nontransferable.
  3. The promotional code cannot be duplicated or sold and there is no cash value. In the event Marriott Bonvoy suspects that the use or redemption of the promotional code was in error, fraudulent, illegal or in violation of these Marriott Retail Brands Mattress and Box Spring 40% Discount terms and conditions or the Program Rules, Marriott Bonvoy reserves the right to withhold or deduct the promotional code or corresponding credit. The promotional code may be terminated or modified at any time and without any liability to Marriott Bonvoy. The promotional code will be used for its intended and lawful purpose and pursuant to these Marriott Brands Mattress and Box Spring 40% Discount terms and conditions and the Program Rules. The promotional code is void where prohibited by law. The promotional code is for a single purchase only.
  4. The Marriott Retail Brands mattress and box spring 40% discount promotional code is not combinable with other offers. The Marriott brands mattress and box spring 40% discount promotional code is for a single use and is nontransferable. Only the member who elected the Marriott brands mattress and box spring 40% discount as his or her Annual Choice Benefit will be able to redeem the Marriott brands mattress and box spring 40% discount promotional code.To redeem the 40% discount off a mattress and box spring from any of the Company's Marriott Retail brands, call one of the numbers below based on your country of residence.
    • In the United States, call 800-311-0708, Monday through Friday between 9 a.m. and 10 p.m. ET, and Saturday and Sunday between 9 a.m. and 4 p.m. ET.
    • In Europe and the Middle East, call 33 1 41 51 51 53 Monday through Friday between 9 a.m. and 6 p.m. CET.
    • In Asia Pacific, call 86 400 627 6876 Monday through Friday between 9 a.m. and 6 p.m. CST
    • Have the promotional code and the member Account Number ready.
  5. Prior to shipping the applicable merchandise, the Company reserves the right to verify that the person who redeems the Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is the member who earned the Annual Choice Benefit prior to shipping the applicable merchandise.
  6. Shipping is not included and varies by region. Bed frames are not included and are not subject to the Marriott-Branded Mattress and Box Spring 40% Discount promotional code.
  7. The Marriott Retail Brands mattress and Box Spring 40% Discount promotional code is valid through December 31 of the year following the year in which the Annual Choice Benefit was earned.

Gift Elite Status

  1. A Platinum Elite member who has achieved fifty (50) eligible Elite Night Credits annually may gift Silver Elite status, and a Titanium Elite member who has achieved seventy-five (75) eligible Elite Night Credits annually may gift Gold Elite status.
  2. The Gift Elite status benefit may only be provided to a member who has not yet achieved Elite membership status within the current Eligible Status Year.
  3. The Account status of the member to whom an Elite status benefit is gifted will be upgraded within forty-eight (48) hours of the receipt of confirmation of the recipients selection. Such member will hold his or her Elite membership for a minimum of a full calendar year. For example, if a member is given the Silver Elite status benefit during the 2019 Eligible Status Year, the member will become a Silver Elite member for the remainder of 2019, all of 2020, and January and February of 2021. The Silver Elite Minimum Requirement must be achieved in the subsequent Eligible Calendar Year to remain a Silver Elite member during the calendar year following such subsequent Eligible Status Year or the member will be downgraded to the Member level on March 1 of the calendar year following such subsequent Eligible Status Year. In the above example, this means that in order for the member to continue having Silver Elite status after February 2021, the member must achieve the Silver Elite Minimum Requirement during the 2020 Eligible Status Year.
  4. Under no circumstances will Marriott Bonvoy provide membership details or personal member information of any members to the member providing the gifted status benefit or the recipient of the gifted status benefit in order to facilitate the gifted status benefit.
If the desired recipient of the gifted status benefit is not currently a member, the desired recipient must register on https://www.marriott.com/loyalty/createAccount/createAccountPage1.mi before the gifted status benefit can be provided.

US$100 Charity Donation: UNICEF US$100 Donation

  1. The US$100 donation from Marriott Bonvoy to U.S. Fund for UNICEF, Doing Business As UNICEF USA, is not a tax-deductible contribution for the member who chooses this donation as his or her Annual Choice Benefit.
  2. Marriott Bonvoy cannot direct or otherwise guarantee how UNICEF USA or UNICEF will spend the US$100 donation.
  3. All funds are transferred to the U.S. Fund for UNICEF, www.unicefusa.org.

Suite Night Awards

Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per-room, per-night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
  1. Suite Night Awards may be used only on Loyalty Program eligible paid stays (excluding Advance Purchase Rates) as well as Free Night Award stays and Cash & Points stays.
  2. A member may request to use his or her Suite Night Awards on marriottbonvoy.com or by calling Member Support.
  3. Suite Night Awards may only be used for standard suites or other premium rooms as designated by the Participating Property.
  4. Suite Night Award use is based upon availability of the requested suite or premium room. Checking for availability begins five (5) days before arrival. If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival. If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the members account.
  5. Suite Night Awards may be used only when there are enough in the members account so that one is applied to every night of the reservation.
  6. One Suite Night Award is required per room per night.
  7. Suite Night Awards are required for each night of the stay, including any nights that may be designated free, such as the fifth night in a Fifth Night Free Award.
  8. Suite Night Awards may not be transferred or given as a gift or used as part of a multiple room reservation; however, a Member may use Suite Night Awards for additional single-room reservations on his/her own stay as long as the Member is present for the stay and the other reservations are under the Member's name.
  9. Members who book separate reservations for consecutive nights that precede or follow a reservation that has confirmed Suite Night Awards will be required to change rooms to the confirmed room type on any night(s) where a Suite Night Award is not used.
  10. If a Participating Property offers multiple room options for the Suite Night Award, once the suite/premium room option is selected, the selection may be changed until 2 p.m. local time of the Participating Property the day before arrival so long as the Suite Night Award is unconfirmed. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
  11. Suite Night Awards have requesting, booking, cancellation and modification policies that are in addition to but completely separate from the booking, cancellation and modification policies for the reservations on which they are used.
    1. Requests to use Suite Night Awards on a reservation may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    2. Requests to withdraw the use of unconfirmed Suite Night Awards may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    3. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
    4. Once Suite Night Awards have been confirmed, the member must cancel the entire reservation to receive credit back for all Suite Night Awards. Cancellation of a confirmed Suite Night Award reservation after 2 p.m. local time of the Participating Property one (1) day prior to arrival will result in the forfeiture of all Suite Night Awards applied to the entire reservation.
    5. Suite Night Awards cannot be applied to a reservation once the reservation has been checked in to a Participating Property.
    6. If a member departs his or her reservation early, any unused Suite Night Awards confirmed for the stay will be forfeited.
    7. If a member extends his or her reservation and has enough Suite Night Awards to cover the extension, the member may use his or her Suite Night Awards based upon availability and at the Participating Propertys discretion.
  12. Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton, Protea Hotels, Aloft, Element, Design Hotels, all-suite hotels, Marriott Executive Apartments, Marriott Vacation Club, EDITION, Ritz-Carlton Reserve, The Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.
  13. Suite Night Awards will be placed in the member's account within 48 hours of selecting 5 Suite Night Awards as his or her Annual Choice Benefit.

75-Night Annual Choice Benefit Terms and Conditions

Members who qualify for an Annual Choice Benefit in 2019 are required to make their Annual Choice Benefit selection by 11:59 pm ET on January 15, 2020. If a qualified member does not make their selection by the deadline of 11:59 pm ET on January 15, 2020, they will receive Five Suite Night Awards as their 2019 Annual Choice Benefit.

All Annual Choice Benefit selections are final and may not be changed after they are made. Please note, the Annual Choice Benefit selection process requires double confirmation. Qualified members are required to click a second confirmation button before finalizing their choice.

A Marriott Bonvoy Titanium Elite member who has achieved seventy-five (75) eligible Elite Night Credits annually is eligible to receive one (1) additional benefit from the list of available benefits listed below.

Five Elite Night Credits

  1. Upon an eligible Platinum Elite Member selecting the Five Elite Night Credits as his/her Annual Choice Benefit, the Platinum Member will have his/her Member Account credited with five (5) bonus Elite Nights which count toward earning Elite status and Lifetime Elite status. Elite Nights and Elite membership status are subject to the Program Rules in section 4.2.b.
  2. The five (5) Elite Night Credits will be reflected in the member account within forty-eight (48) hours of the receipt of the confirmation of the Annual Choice Benefit selection.
  3. Elite Nights that are awarded to an eligible Platinum Elite or Titanium Elite member as the member's Annual Choice Benefit will be awarded in the Eligible Status Year for which the Elite Nights were earned, regardless of when the member selects the five Elite Night Credits as his or her Annual Choice Benefit. For the avoidance of doubt, the Eligible Calendar Year in which the Annual Choice Benefit is earned is the Eligible Calendar Year for which the Elite Nights will be credited toward earning Elite membership status.

40% off Bed: Mattress and Box Spring 40% Discount from Marriott Retail Brands

  1. Upon the members selection of the Mattress and Box Spring 40% Discount as his or her Annual Choice Benefit, he or she will receive a promotional code that can be redeemed for 40% off the full retail value valid on any of these mattresses and box springs:
    1. The Westin Heavenly Bed
    2. The Marriott Bed
    3. The Ritz-Carlton Bed
    4. The W Hotels Bed
    5. The Sheraton Bed
    6. The St. Regis Bed
    7. The Courtyard Bed
    8. The JW Marriott Bed
    9. The Renaissance Bed
    10. The Luxury Collection Bed
    11. The Fairfield Bed
    12. The EDITION Hotel Bed
    13. The Gaylord Hotels Bed
  2. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is nonrefundable and nontransferable.
  3. The promotional code cannot be duplicated or sold and there is no cash value. In the event Marriott Bonvoy suspects that the use or redemption of the promotional code was in error, fraudulent, illegal or in violation of these Marriott Retail Brands Mattress and Box Spring 40% Discount terms and conditions or the Program Rules, Marriott Bonvoy reserves the right to withhold or deduct the promotional code or corresponding credit. The promotional code may be terminated or modified at any time and without any liability to Marriott Bonvoy. The promotional code will be used for its intended and lawful purpose and pursuant to these Marriott Brands Mattress and Box Spring 40% Discount terms and conditions and the Program Rules. The promotional code is void where prohibited by law. The promotional code is for a single purchase only.
  4. The Marriott Retail Brands mattress and box spring 40% discount promotional code is not combinable with other offers. The Marriott brands mattress and box spring 40% discount promotional code is for a single use and is nontransferable. Only the member who elected the Marriott brands mattress and box spring 40% discount as his or her Annual Choice Benefit will be able to redeem the Marriott brands mattress and box spring 40% discount promotional code.To redeem the 40% discount off a mattress and box spring from any of the Company's Marriott Retail brands, call one of the numbers below based on your country of residence.
    • In the United States, call 800-311-0708, Monday through Friday between 9 a.m. and 10 p.m. ET, and Saturday and Sunday between 9 a.m. and 4 p.m. ET.
    • In Europe and the Middle East, call 33 1 41 51 51 53 Monday through Friday between 9 a.m. and 6 p.m. CET.
    • In Asia Pacific, call 86 400 627 6876 Monday through Friday between 9 a.m. and 6 p.m. CST
    • Have the promotional code and the member Account Number ready.
  5. Prior to shipping the applicable merchandise, the Company reserves the right to verify that the person who redeems the Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is the member who earned the Annual Choice Benefit prior to shipping the applicable merchandise.
  6. Shipping is not included and varies by region. Bed frames are not included and are not subject to the Marriott-Branded Mattress and Box Spring 40% Discount promotional code.
  7. The Marriott Retail Brands mattress and Box Spring 40% Discount promotional code is valid through December 31 of the year following the year in which the Annual Choice Benefit was earned.

Gift Elite Status

  1. A Platinum Elite member who has achieved fifty (50) eligible Elite Night Credits annually may gift Gold Elite status, and a Titanium Elite member who has achieved seventy-five (75) eligible Elite Night Credits annually may gift Gold Elite status.
  2. The Gift Elite status benefit may only be provided to a member who has not yet achieved Elite membership status within the current Eligible Status Year.
  3. The Account status of the member to whom an Elite status benefit is gifted will be upgraded within forty-eight (48) hours of the receipt of confirmation of the recipients selection. Such member will hold his or her Elite membership for a minimum of a full calendar year. For example, if a member is given the Gold Elite status benefit during the 2019 Eligible Status Year, the member will become a Gold Elite member for the remainder of 2019, all of 2020, and January and February of 2021. The Gold Elite Minimum Requirement must be achieved in the subsequent Eligible Calendar Year to remain a Gold Elite member during the calendar year following such subsequent Eligible Status Year or the member will be downgraded to the Member level on March 1 of the calendar year following such subsequent Eligible Status Year. In the above example, this means that in order for the member to continue having Gold Elite status after February 2021, the member must achieve the Gold Elite Minimum Requirement during the 2020 Eligible Status Year.
  4. Under no circumstances will Marriott Bonvoy provide membership details or personal member information of any members to the member providing the gifted status benefit or the recipient of the gifted status benefit in order to facilitate the gifted status benefit.
  5. If the desired recipient of the gifted status benefit is not currently a member, the desired recipient must register at https://www.marriott.com/loyalty/createAccount/createAccountPage1.mi before the gifted status benefit can be provided.

US$100 Charity Donation: UNICEF US$100 Donation

  1. The US$100 donation from Marriott Bonvoy to U.S. Fund for UNICEF, Doing Business As UNICEF USA, is not a tax-deductible contribution for the member who chooses this donation as his or her Annual Choice Benefit.
  2. Marriott Bonvoy cannot direct or otherwise guarantee how UNICEF USA or UNICEF will spend the US$100 donation.
  3. All funds are transferred to the U.S. Fund for UNICEF, www.unicefusa.org.

Suite Night Awards

Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per-room, per-night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
  1. Suite Night Awards may be used only on Loyalty Program eligible paid stays (excluding Advance Purchase Rates) as well as Free Night Award stays and Cash & Points stays.
  2. A member may request to use his or her Suite Night Awards on marriottbonvoy.com or by calling Member Support.
  3. Suite Night Awards may only be used for standard suites or other premium rooms as designated by the Participating Property.
  4. Suite Night Award use is based upon availability of the requested suite or premium room. Checking for availability begins five (5) days before arrival. If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival. If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the members account.
  5. Suite Night Awards may be used only when there are enough in the members account so that one is applied to every night of the reservation.
  6. One Suite Night Award is required per room per night.
  7. Suite Night Awards are required for each night of the stay, including any nights that may be designated free, such as the fifth night in a Fifth Night Free Award.
  8. Suite Night Awards may not be transferred or given as a gift or used as part of a multiple room reservation; however, a Member may use Suite Night Awards for additional single-room reservations on his/her own stay as long as the Member is present for the stay and the other reservations are under the Member's name.
  9. Members who book separate reservations for consecutive nights that precede or follow a reservation that has confirmed Suite Night Awards will be required to change rooms to the confirmed room type on any night(s) where a Suite Night Award is not used.
  10. If a Participating Property offers multiple room options for the Suite Night Award, once the suite/premium room option is selected, the selection may be changed until 2 p.m. local time of the Participating Property the day before arrival so long as the Suite Night Award is unconfirmed. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
  11. Suite Night Awards have requesting, booking, cancellation and modification policies that are in addition to but completely separate from the booking, cancellation and modification policies for the reservations on which they are used.
    1. Requests to use Suite Night Awards on a reservation may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    2. Requests to withdraw the use of unconfirmed Suite Night Awards may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    3. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
    4. Once Suite Night Awards have been confirmed, the member must cancel the entire reservation to receive credit back for all Suite Night Awards. Cancellation of a confirmed Suite Night Award reservation after 2 p.m. local time of the Participating Property one (1) day prior to arrival will result in the forfeiture of all Suite Night Awards applied to the entire reservation.
    5. Suite Night Awards cannot be applied to a reservation once the reservation has been checked in to a Participating Property.
    6. If a member departs his or her reservation early, any unused Suite Night Awards confirmed for the stay will be forfeited.
    7. If a member extends his or her reservation and has enough Suite Night Awards to cover the extension, the member may use his or her Suite Night Awards based upon availability and at the Participating Propertys discretion.
  12. Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton, Protea Hotels, Aloft, Element, Design Hotels, all-suite hotels, Marriott Executive Apartments, Marriott Vacation Club, EDITION, Ritz-Carlton Reserve, The Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.
  13. Suite Night Awards will be placed in the member's account within 48 hours of selecting 5 Suite Night Awards as his or her Annual Choice Benefit.

One Free Night Award

  1. The Free Night Award (up to 40,000 points) must be redeemed for a stay that occurs no later than December 31 of the year following the year in which the additional benefit is selected (e.g., if the benefit is earned in 2019, the deadline for redemption is December 31, 2020).
  2. The Free Night Award will be credited to the Titanium Elite member's account within two (2) weeks of the member selecting this option as his or her Annual Choice Benefit. The Free Night Award can be redeemed at any available Participating Property for one (1) night, up to 40,000 points, for a standard room. Members can use their award while booking an eligible Award Redemption Stay on Marriott websites or they may call Member Support and mention they wish to use their Free Night Award. A Free Night Award is not transferable and may not be redeemed for cash or converted into points. Any unused Free Night Award will be forfeited. Free Night Award stay(s) and night(s) will count toward earning Elite membership status. Free Night Awards are combinable and may be added to existing paid or Free Night Award stays.
  3. The Free Night Award includes all applicable taxes; however, the Titanium Elite member may be responsible for payment of additional mandatory resort fees at Participating Properties where resort fees are applicable.
  4. Free Night Award redemptions may be canceled pursuant to the standard guarantee and cancellation policies as described in Section 3.2.c.
  5. An eligible Marriott Bonvoy member should check his or her member account to confirm the expiration date of his or her Free Night Award.
  6. For legacy SPG members, any Free Night Award(s) previously awarded as an Annual Choice Benefit that have not yet been redeemed are now valued up to 40,000 points and will have the same expiration date.
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FAQ : Selecting Annual Choice Benefit

Old Jan 9, 2019, 9:09 am
  #496  
 
Join Date: Oct 2017
Programs: BA Bronze, Marriott LTP
Posts: 125
The maintenance page is more colourful now. Perhaps this is progress?
More seriously I have taken the precaution of emailing them and telling them I want the free night option. They have acknowledged that this is my choice for when the choice can be made again and I have a case reference number to use if needed.
anyuser is offline  
Old Jan 9, 2019, 9:18 am
  #497  
 
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 911
Originally Posted by anyuser
The maintenance page is more colourful now. Perhaps this is progress?
More seriously I have taken the precaution of emailing them and telling them I want the free night option. They have acknowledged that this is my choice for when the choice can be made again and I have a case reference number to use if needed.
What email address did you use? I'd like to do the same thing. I dont want to deal with these useless SNAs.
crazyhorse is offline  
Old Jan 9, 2019, 9:44 am
  #498  
 
Join Date: Oct 2009
Posts: 502
Have the choices to select from historically changed in any given year (under starwood), or even mid-year? Is it worth selecting the choices this early in the year or holding off towards the end (assuming one does not need or want SNAs for upcoming trips)?
swintec is offline  
Old Jan 9, 2019, 9:48 am
  #499  
 
Join Date: Oct 2017
Programs: BA Bronze, Marriott LTP
Posts: 125
I went through the web form on marriott.com here:
https://www.marriott.com/marriott/contact.mi
and chose Elite Night Status as the Topic.
anyuser is offline  
Old Jan 9, 2019, 9:54 am
  #500  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,820
Incredibly RUDE agent just now who claimed she was a supervisor when I asked to be transferred to one "the website is undergoing maintenance" - yeh right just keep saying the same thing over and over and do it rudely
The "website" is working (well as well as it has since the merger IT IS THIS FUNCTION THAT IS NOT WORKING (rant over)
estnet is offline  
Old Jan 9, 2019, 11:20 am
  #501  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Da Amb, Hyatt Glob
Posts: 15,472
Originally Posted by swintec
Have the choices to select from historically changed in any given year (under starwood), or even mid-year? Is it worth selecting the choices this early in the year or holding off towards the end (assuming one does not need or want SNAs for upcoming trips)?


You are currently choosing a Choice Benefit that you earned in 2018. You are supposed to select by Jan 14, 2019 or you will automatically be assigned SNAs. (Granted, William has said they will probably extend this date because of the problems they are having.) If you go past the deadline date, you will have NO choice and will end up with SNAs. You can read the T&Cs which are posted in the wiki.

This is the first year for Choice Benefits with Marriott, so no telling what they will do, but in the 5-6 years since SPG launched Choice Benefits, they have never changed mid-year.
margarita girl is offline  
Old Jan 9, 2019, 11:48 am
  #502  
 
Join Date: Oct 2009
Posts: 502
Originally Posted by margarita girl


You are currently choosing a Choice Benefit that you earned in 2018. You are supposed to select by Jan 14, 2019 or you will automatically be assigned SNAs. (Granted, William has said they will probably extend this date because of the problems they are having.) If you go past the deadline date, you will have NO choice and will end up with SNAs. You can read the T&Cs which are posted in the wiki.

This is the first year for Choice Benefits with Marriott, so no telling what they will do, but in the 5-6 years since SPG launched Choice Benefits, they have never changed mid-year.
I appreciate the response but I was indeed talking about 2019 choices not 2018. Should they be chosen early in the year or hold off for expectation that they may change what's available throughout the year. In years past did most hold of selecting until later on in the year?
swintec is offline  
Old Jan 9, 2019, 11:51 am
  #503  
 
Join Date: Jun 2015
Posts: 343
Originally Posted by swintec
I appreciate the response but I was indeed talking about 2019 choices not 2018. Should they be chosen early in the year or hold off for expectation that they may change what's available throughout the year. In years past did most hold of selecting until later on in the year?
They've been quite static. You may wish to hold off to see if your needs change, but it is unlikely that the options will change midyear.
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Zelucifer is offline  
Old Jan 9, 2019, 12:12 pm
  #504  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by margarita girl
...(Granted, William has said they will probably extend this date because of the problems they are having.)...
Further to this, we learned today that the choice benefit web site should be back up and running sometime on January 15th. Due to the issues with the web site since the beginning of the year, the deadline to make your choice (earned in 2018) will be extended to February 7th.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker is offline  
Old Jan 9, 2019, 12:59 pm
  #505  
 
Join Date: Jul 2009
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Originally Posted by Starwood Lurker
Further to this, we learned today that the choice benefit web site should be back up and running sometime on January 15th. Due to the issues with the web site since the beginning of the year, the deadline to make your choice (earned in 2018) will be extended to February 7th.
Thanks for the update, William, that's very helpful.
daloosh is offline  
Old Jan 9, 2019, 1:01 pm
  #506  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
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Posts: 15,472
Originally Posted by swintec
I appreciate the response but I was indeed talking about 2019 choices not 2018. Should they be chosen early in the year or hold off for expectation that they may change what's available throughout the year. In years past did most hold of selecting until later on in the year?
Sorry, I misunderstood. I guess it depends on how quickly you get to 50 nights. For me thats rarely before mid-year.
margarita girl is offline  
Old Jan 9, 2019, 1:41 pm
  #507  
 
Join Date: Aug 2018
Posts: 902
Originally Posted by swintec
I appreciate the response but I was indeed talking about 2019 choices not 2018. Should they be chosen early in the year or hold off for expectation that they may change what's available throughout the year. In years past did most hold of selecting until later on in the year?
If you want the 5 SNAs the sooner you get them, the better chances to use them.
MePlatPremier is offline  
Old Jan 9, 2019, 1:43 pm
  #508  
 
Join Date: Apr 2008
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Posts: 1,055
Originally Posted by Starwood Lurker
Further to this, we learned today that the choice benefit web site should be back up and running sometime on January 15th. Due to the issues with the web site since the beginning of the year, the deadline to make your choice (earned in 2018) will be extended to February 7th.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Here is my dilemma - I have a stay checking in Jan 15th for 5 nights I was hoping to get my selected and SNAs to clear for. What should I do?
fotoflyer88 is offline  
Old Jan 9, 2019, 2:53 pm
  #509  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by fotoflyer88
Here is my dilemma - I have a stay checking in Jan 15th for 5 nights I was hoping to get my selected and SNAs to clear for. What should I do?
Our apologies for the inconvenience, but they will have to be used for another booking. Even if you were to select them successfully on January 15th, they would need to be applied prior to 2:00 p.m., hotel time the day before arrival and it can take up to 48 hours for them to be added to your account.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker is offline  
Old Jan 9, 2019, 5:17 pm
  #510  
 
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,055
Originally Posted by Starwood Lurker
Our apologies for the inconvenience, but they will have to be used for another booking. Even if you were to select them successfully on January 15th, they would need to be applied prior to 2:00 p.m., hotel time the day before arrival and it can take up to 48 hours for them to be added to your account.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Thanks for the reply William... will keep my fingers crossed a better solution might be had here.
fotoflyer88 is offline  

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