Selecting Annual Choice Benefit

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Old Apr 14, 19, 9:14 pm   -   Wikipost
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Last edit by: margarita girl
Wiki Link
The link for selecting your benefit:
https://choice-benefit.marriott.com/

Once you stay at least 50 eligible nights, you'll get to choose one of these Annual Choice Benefits:
  • Five Suite Night Awards™
  • The gift of Silver Elite status for a friend or family member
  • Five Elite Night Credits
  • $100 (USD) donation to UNICEF
  • 40% off your favorite hotel bed
Annual Choice Benefit: As described in section 4.3.c.vi, a Platinum Premier Elite Member who has achieved 75 Elite Night Credits annually is eligible to receive one additional benefit from the list of available benefits listed below: Platinum Premier Elite Annual Choice Benefit Options:

· Five (5) Suite Night Awards™
· 40% off bed
· $100 Charity Donation
· The gift of Gold Elite status for a friend or family member
· Five (5) Elite Night Credits
· One (1) Free Night Award

The list of Annual Choice Benefits is subject to change at any time. Once a Platinum Elite Member becomes eligible to receive the Annual Choice Benefit, he/she must choose his/her Annual Choice Benefit by visiting the following sites: For Marriott Rewards®: https://choice-benefit.marriott.com/en-us/marriott-rewards/; for SPG®: https://choice-benefit.marriott.com/en-us/starwood-preferred-guest/; for The Ritz-Carlton Rewards®: https://choice-benefit.marriott.com/en-us/ritz-carlton-rewards/ and selecting one of the Annual Choice Benefits. A selection must be made through one of the above methods and may not be made through Member Support. All Annual Choice Benefit selections are final and may not be changed after they are made. In the event that an eligible Platinum Elite member fails to select an Annual Choice Benefit by January 14 of the year following the applicable Qualifying Period, the Member will receive five (5) Suite Night Awards as his/her Annual Choice Benefit. One Free Night Awardi. The Free Night Award (up to 40,000 points) must be redeemed for a stay that occurs no later than December 31 of the year following the year in which the additional benefit is selected (e.g., if the benefit is selected in 2019, the deadline for redemption is December 31, 2020).ii. The Free Night Award will be credited to the Platinum Premier Elite Member's account within two (2) weeks of the Platinum Premier Elite Member selecting this option as his/her Platinum Premier Elite Annual Choice Benefit. The Free Night Award can be redeemed at any available Participating Property for one (1) night, up to 40,000 points, for a standard room.iii. Members can use their Award while booking an eligible Award Redemption Stay on Marriott websites or they may call Member Support and mention they wish to use their Free Night Award. A Free Night Award is not transferable and may not be redeemed for cash or converted into points. Any unused Free Night Award will be forfeited. Free Night Award stay(s) and night(s) will count toward earning Elite membership status. Free Night Awards are combinable and may be added to existing paid or Free Night Award stays.iv. The Free Night Award includes all applicable taxes; however, the Platinum Premier Elite Member may be responsible for payment of additional mandatory resort fees at Participating Properties where resort fees are applicable.v. Free Night Award redemptions may be canceled pursuant to the standard guarantee and cancellation policies as described in Section 3.2.c.vi. An eligible Loyalty Program Member should check his/her Member account to confirm the expiration date of his/her Free Night Award.vii. Any Free Night Award(s) previously awarded to SPG Members as an Annual Choice Benefit which have not yet been redeemed have changed in value and are now valued up to 40,000 points and will have the same expiration date.

T&Cs:

Platinum Elite Annual Choice Benefit

A Platinum Elite Member who has achieved fifty (50) eligible Elite Night Credits annually is eligible to receive one (1) additional benefit from the list of available benefits listed below.
Five Elite Night Credits
  1. Upon an eligible Platinum Elite or Platinum Premier Elite Member selecting the Five Elite Night Credits as his/her Annual Choice Benefit, the Member will have his/her Member account credited with five (5) bonus Elite Nights which count toward earning Elite status only. These bonus Elite Nights do not count toward Lifetime status. Elite Nights and Elite Membership status are subject to the Program Rules in section 4.2.b.
  2. The five (5) Elite Night Credits will be reflected in the Member account within forty-eight (48) hours of the receipt of the confirmation of the Annual Choice Benefit selection.
  3. Elite Nights that are awarded to an eligible Platinum Elite or Platinum Premier Elite Member as the Member's Annual Choice Benefit will be awarded in the Eligible Status Year for which the Elite Nights were earned, regardless of when the Member selects the Five Elite Night Credits as his/her Annual Choice Benefit. For the avoidance of doubt, the Eligible Calendar Year in which the Annual Choice Benefit is earned is the Eligible Calendar Year for which the Elite Nights will be credited toward earning Elite membership status.
Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per-room, per-night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
  1. Suite Night Awards may be used only on Loyalty Program-eligible paid stays as well as Free Night Award stays and Cash & Points stays.
  2. A Member may request to use their Suite Night Awards on Loyalty Program websites or by calling Member Support.
  3. Suite Night Awards may only be used for standard suites or other premium rooms as designated by the Participating Property.
  4. Suite Night Award use is based upon availability of the requested suite or premium room. Checking for availability begins five (5) days before arrival. If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival. If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the Member’s account.
  5. Suite Night Awards may be used only when there are enough in the Member’s account so that one is applied to every night of the reservation.
  6. One Suite Night Award is required per room per night.
  7. Suite Night Awards are required for each night of the stay, including any nights that may be designated “free” such as the fifth night in a Fifth Night Free Award.
  8. Suite Night Awards may not be transferred or given as a gift; however, a Member may use Suite Night Awards for additional rooms on his/her own stay as long as the Member is present for the stay and the other rooms are under the Member’s name.
  9. Members who book separate reservations for consecutive nights that precede or follow a reservation that has confirmed Suite Night Awards will be required to change rooms to the confirmed room type on any night(s) where a Suite Night Award is not used.
  10. If a Participating Property offers multiple room options for the Suite Night Award, once the suite/premium room option(s) is selected, the selection may be changed until 2 p.m. local time of the Participating Property the day before arrival so long as the Suite Night Award is unconfirmed. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
  11. Suite Night Awards have requesting, booking, cancellation and modification policies that are in addition to – but completely separate from – the booking, cancellation and modification policies for the reservations on which they are used.
    1. Requests to use Suite Night Awards on a reservation may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    2. Requests to withdraw the use of unconfirmed Suite Night Awards may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    3. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
    4. Once Suite Night Awards have been confirmed, the Member must cancel the entire reservation to receive credit back for all Suite Night Awards. Cancellation of a confirmed Suite Night Award reservation after 2 p.m. local time of the Participating Property one (1) day prior to arrival will result in the forfeiture of all Suite Night Awards applied to the entire reservation.
    5. Suite Night Awards cannot be applied to a reservation once the reservation has been checked-in to a Participating Property.
    6. If a Member departs his/her reservation early, any unused Suite Night Awards confirmed for the stay will be forfeited.
    7. If a Member extends his/her reservation and has enough Suite Night Awards to cover the extension, the Member may use his/her Suite Night Awards based upon availability and at the Participating Property’s discretion.
  12. Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands: The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments®, Marriott Vacation Club® EDITION, Ritz-Carlton Reserve, Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact a Customer Engagement Center for individual hotel Suite Night Award participation.
  13. Suite Night Awards will be placed in the member's account within 48 hours of selecting 5 Suite Night Awards as his or her Annual Choice Benefit.
Gift Elite Status
  1. A Platinum Elite Member who has achieved fifty (50) eligible Elite Night Credits annually may gift Silver Elite status, and a Platinum Premier Elite Member who has achieved seventy-five (75) eligible Elite Night Credits annually may gift Gold Elite status.
  2. The Gift Elite status benefit may only be provided to a Member who has not yet achieved Elite membership status within the current Eligible Status Year.
  3. The Account status of the Member to whom an Elite status benefit is gifted will be upgraded within forty-eight (48) hours of the receipt of confirmation of the recipient’s selection. Such Member will hold his/her Elite membership for a minimum of a full calendar year. For example, if a Member is given the Silver Elite status benefit during the 2018 Eligible Status Year, the Member will become a Silver Elite member for the remainder of 2018, all of 2019, and January and February of 2020. The Silver Elite Minimum Requirement must be achieved in the subsequent Eligible Calendar Year to remain a Silver Elite member during the calendar year following such subsequent Eligible Status Year or the Member will be downgraded to the subsequent level on March 1 of the calendar year following such subsequent Eligible Status Year. In the above example, this means that in order for the Member to continue having Silver Elite status after February 2020, the Member must achieve the Silver Elite Minimum Requirement during the 2019 Eligible Status Year in order to continue to be a Silver Elite Member after February of the 2020 Eligible Status Year.
  4. Under no circumstances will the Loyalty Program provide membership details or personal Member information of any Members to the Member providing the gifted status benefit or the recipient of the gifted status benefit in order to facilitate the gifted status benefit.
  5. If the desired recipient of the gifted status benefit is not currently a Member, the desired recipient must register on marriottrewards.com/join, ritzcarltonrewards.com or spg.com/join before the gifted status benefit can be provided to him/her.
$100 Charity Donation: UNICEF $100 Donation
  1. The $100 donation from the Marriott Loyalty Program to U.S. Fund for UNICEF, Doing Business As ‘UNICEF USA,’ is not a tax-deductible contribution for the Platinum Elite or Platinum Premier Elite Member who chooses this donation as his/her Annual Choice Benefit.
  2. The Marriott Loyalty Program cannot direct or otherwise guarantee how UNICEF USA or UNICEF will spend the $100 donation.
  3. All funds are transferred to the U.S. Fund for UNICEF, www.unicefusa.org.
40% off Bed: Mattress and Box Spring 40% Discount from Marriott Retail Brands
  1. Upon the Platinum Elite or Platinum Premier Elite Member’s selection of the Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit, he/she will receive a promotional code that can be redeemed for 40% off the full retail value valid on any of the below 16 Marriott Retail Brands’ mattresses and box springs:
    1. The Westin Heavenly® Bed
    2. The Marriott Foam Bed
    3. The Marriott Innerspring Bed
    4. The Ritz-Carlton Bed
    5. The W Hotels Bed
    6. The Sheraton Signature Bed
    7. The St. Regis Bed
    8. Courtyard Foam Bed
    9. Courtyard Innerspring Bed
    10. The JW Marriott Bed
    11. The Renaissance Bed
    12. The Bed by The Luxury Collection
    13. The Fairfield Foam Bed
    14. The Fairfield Innerspring Bed
    15. EDITION Hotel Bed
    16. Gaylord Hotels Mattress & Box Spring
  2. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is nonrefundable and nontransferable.
  3. The promotional code cannot be duplicated or sold and there is no cash value. In the event the Loyalty Program suspects that the use or redemption of the promotional code was in error, fraudulent, illegal or in violation of these Marriott Retail Brands Mattress and Box Spring 40% Discount terms and conditions or the Program Rules, the Loyalty Program reserves the right to withhold or deduct the promotional code or corresponding credit. The promotional code may be terminated or modified at any time and without any liability to the Loyalty Program. The promotional code will be used for its intended and lawful purpose and pursuant to these Marriott Brands Mattress and Box Spring 40% Discount terms and conditions and the Program Rules. The promotional code is void where prohibited by law. The promotional code is for a single purchase only.
  4. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is not combinable with other offers. The Marriott Brands Mattress and Box Spring 40% Discount promotional code is for a single use and is nontransferable. Only the Platinum Elite Member or Platinum Premier Elite Member who elected the Marriott Brands Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit will be able to redeem the Marriott Brands Mattress and Box Spring 40% Discount promotional code.
  5. To redeem the 40% discount off of a Mattress and Box Spring from any of the Company's Marriott Retail brands, call us at 877-777-5418 in the United States, or internationally call +33 1 41 51 51 55, Monday through Friday between 9 a.m. and 10 p.m. ET, and Saturday and Sunday between 9 a.m. and 4 p.m. ET. Have the promotional code and the Member Account Number ready.
  6. Prior to shipping the applicable merchandise, the Company reserves the right to verify that the person who redeems the Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is the Member who earned the Platinum Elite Annual Choice Benefit prior to shipping the applicable merchandise.
  7. Shipping is not included and varies by region. Bed frames are not included and are not subject to the Marriott-Branded Mattress and Box Spring 40% Discount promotional code.
  8. The Marriott Retail Brands mattress and Box Spring 40% Discount promotional code is valid through December 31 of the year following the year in which the Annual Choice Benefit was earned.

Platinum Premier Elite Annual Choice Benefit

A Platinum Premier Elite Member who has achieved seventy-five (75) eligible Elite Night Credits annually is eligible to receive one (1) additional benefit from the list of available benefits listed below.
Five Elite Night Credits
  1. Upon an eligible Platinum Elite or Platinum Premier Elite Member selecting the Five Elite Night Credits as his/her Annual Choice Benefit, the Member will have his/her Member account credited with five (5) bonus Elite Nights which count toward earning Elite status only. These bonus Elite Nights do not count toward Lifetime status. Elite Nights and Elite Membership status are subject to the Program Rules in section 4.2.b.
  2. The five (5) Elite Night Credits will be reflected in the Member account within forty-eight (48) hours of the receipt of the confirmation of the Annual Choice Benefit selection.
  3. Elite Nights that are awarded to an eligible Platinum Elite or Platinum Premier Elite Member as the Member's Annual Choice Benefit will be awarded in the Eligible Status Year for which the Elite Nights were earned, regardless of when the Member selects the Five Elite Night Credits as his/her Annual Choice Benefit. For the avoidance of doubt, the Eligible Calendar Year in which the Annual Choice Benefit is earned is the Eligible Calendar Year for which the Elite Nights will be credited toward earning Elite membership status.
Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per-room, per-night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
  1. Suite Night Awards may be used only on Loyalty Program-eligible paid stays as well as Free Night Award stays and Cash & Points stays.
  2. A Member may request to use their Suite Night Awards on Loyalty Program websites or by calling Member Support.
  3. Suite Night Awards may only be used for standard suites or other premium rooms as designated by the Participating Property.
  4. Suite Night Award use is based upon availability of the requested suite or premium room. Checking for availability begins five (5) days before arrival. If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival. If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the Member’s account.
  5. Suite Night Awards may be used only when there are enough in the Member’s account so that one is applied to every night of the reservation.
  6. One Suite Night Award is required per room per night.
  7. Suite Night Awards are required for each night of the stay, including any nights that may be designated “free” such as the fifth night in a Fifth Night Free Award.
  8. Suite Night Awards may not be transferred or given as a gift; however, a Member may use Suite Night Awards for additional rooms on his/her own stay as long as the Member is present for the stay and the other rooms are under the Member’s name.
  9. Members who book separate reservations for consecutive nights that precede or follow a reservation that has confirmed Suite Night Awards will be required to change rooms to the confirmed room type on any night(s) where a Suite Night Award is not used.
  10. If a Participating Property offers multiple room options for the Suite Night Award, once the suite/premium room option(s) is selected, the selection may be changed until 2 p.m. local time of the Participating Property the day before arrival so long as the Suite Night Award is unconfirmed. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
  11. Suite Night Awards have requesting, booking, cancellation and modification policies that are in addition to – but completely separate from – the booking, cancellation and modification policies for the reservations on which they are used.
    1. Requests to use Suite Night Awards on a reservation may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    2. Requests to withdraw the use of unconfirmed Suite Night Awards may be made up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.
    3. Confirmed Suite Night Awards may be canceled up to 2 p.m. local time of the Participating Property one (1) day prior to arrival only if the entire reservation is canceled.
    4. Once Suite Night Awards have been confirmed, the Member must cancel the entire reservation to receive credit back for all Suite Night Awards. Cancellation of a confirmed Suite Night Award reservation after 2 p.m. local time of the Participating Property one (1) day prior to arrival will result in the forfeiture of all Suite Night Awards applied to the entire reservation.
    5. Suite Night Awards cannot be applied to a reservation once the reservation has been checked-in to a Participating Property.
    6. If a Member departs his/her reservation early, any unused Suite Night Awards confirmed for the stay will be forfeited.
    7. If a Member extends his/her reservation and has enough Suite Night Awards to cover the extension, the Member may use his/her Suite Night Awards based upon availability and at the Participating Property’s discretion.
  12. Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands: The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments®, Marriott Vacation Club® EDITION, Ritz-Carlton Reserve, Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact a Customer Engagement Center for individual hotel Suite Night Award participation.
  13. Suite Night Awards will be placed in the member's account within 48 hours of selecting 5 Suite Night Awards as his or her Annual Choice Benefit.
Gift Elite Status
  1. A Platinum Elite Member who has achieved fifty (50) eligible Elite Night Credits annually may gift Silver Elite status, and a Platinum Premier Elite Member who has achieved seventy-five (75) eligible Elite Night Credits annually may gift Gold Elite status.
  2. The Gift Elite status benefit may only be provided to a Member who has not yet achieved Elite membership status within the current Eligible Status Year.
  3. The Account status of the Member to whom an Elite status benefit is gifted will be upgraded within forty-eight (48) hours of the receipt of confirmation of the recipient’s selection. Such Member will hold his/her Elite membership for a minimum of a full calendar year. For example, if a Member is given the Silver Elite status benefit during the 2018 Eligible Status Year, the Member will become a Silver Elite member for the remainder of 2018, all of 2019, and January and February of 2020. The Silver Elite Minimum Requirement must be achieved in the subsequent Eligible Calendar Year to remain a Silver Elite member during the calendar year following such subsequent Eligible Status Year or the Member will be downgraded to the subsequent level on March 1 of the calendar year following such subsequent Eligible Status Year. In the above example, this means that in order for the Member to continue having Silver Elite status after February 2020, the Member must achieve the Silver Elite Minimum Requirement during the 2019 Eligible Status Year in order to continue to be a Silver Elite Member after February of the 2020 Eligible Status Year.
  4. Under no circumstances will the Loyalty Program provide membership details or personal Member information of any Members to the Member providing the gifted status benefit or the recipient of the gifted status benefit in order to facilitate the gifted status benefit.
  5. If the desired recipient of the gifted status benefit is not currently a Member, the desired recipient must register on marriottrewards.com/join, ritzcarltonrewards.com or spg.com/join before the gifted status benefit can be provided to him/her.
$100 Charity Donation: UNICEF $100 Donation
  1. The $100 donation from the Marriott Loyalty Program to U.S. Fund for UNICEF, Doing Business As ‘UNICEF USA,’ is not a tax-deductible contribution for the Platinum Elite or Platinum Premier Elite Member who chooses this donation as his/her Annual Choice Benefit.
  2. The Marriott Loyalty Program cannot direct or otherwise guarantee how UNICEF USA or UNICEF will spend the $100 donation.
  3. All funds are transferred to the U.S. Fund for UNICEF, www.unicefusa.org.
40% off Bed: Mattress and Box Spring 40% Discount from Marriott Retail Brands
  1. Upon the Platinum Elite or Platinum Premier Elite Member’s selection of the Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit, he/she will receive a promotional code that can be redeemed for 40% off the full retail value valid on any of the below 16 Marriott Retail Brands’ mattresses and box springs:
    1. The Westin Heavenly® Bed
    2. The Marriott Foam Bed
    3. The Marriott Innerspring Bed
    4. The Ritz-Carlton Bed
    5. The W Hotels Bed
    6. The Sheraton Signature Bed
    7. The St. Regis Bed
    8. Courtyard Foam Bed
    9. Courtyard Innerspring Bed
    10. The JW Marriott Bed
    11. The Renaissance Bed
    12. The Bed by The Luxury Collection
    13. The Fairfield Foam Bed
    14. The Fairfield Innerspring Bed
    15. EDITION Hotel Bed
    16. Gaylord Hotels Mattress & Box Spring
  2. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is nonrefundable and nontransferable.
  3. The promotional code cannot be duplicated or sold and there is no cash value. In the event the Loyalty Program suspects that the use or redemption of the promotional code was in error, fraudulent, illegal or in violation of these Marriott Retail Brands Mattress and Box Spring 40% Discount terms and conditions or the Program Rules, the Loyalty Program reserves the right to withhold or deduct the promotional code or corresponding credit. The promotional code may be terminated or modified at any time and without any liability to the Loyalty Program. The promotional code will be used for its intended and lawful purpose and pursuant to these Marriott Brands Mattress and Box Spring 40% Discount terms and conditions and the Program Rules. The promotional code is void where prohibited by law. The promotional code is for a single purchase only.
  4. The Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is not combinable with other offers. The Marriott Brands Mattress and Box Spring 40% Discount promotional code is for a single use and is nontransferable. Only the Platinum Elite Member or Platinum Premier Elite Member who elected the Marriott Brands Mattress and Box Spring 40% Discount as his/her Annual Choice Benefit will be able to redeem the Marriott Brands Mattress and Box Spring 40% Discount promotional code.
  5. To redeem the 40% discount off of a Mattress and Box Spring from any of the Company's Marriott Retail brands, call us at 877-777-5418 in the United States, or internationally call +33 1 41 51 51 55, Monday through Friday between 9 a.m. and 10 p.m. ET, and Saturday and Sunday between 9 a.m. and 4 p.m. ET. Have the promotional code and the Member Account Number ready.
  6. Prior to shipping the applicable merchandise, the Company reserves the right to verify that the person who redeems the Marriott Retail Brands Mattress and Box Spring 40% Discount promotional code is the Member who earned the Platinum Elite Annual Choice Benefit prior to shipping the applicable merchandise.
  7. Shipping is not included and varies by region. Bed frames are not included and are not subject to the Marriott-Branded Mattress and Box Spring 40% Discount promotional code.
  8. The Marriott Retail Brands mattress and Box Spring 40% Discount promotional code is valid through December 31 of the year following the year in which the Annual Choice Benefit was earned.
One Free Night Award
  1. The Free Night Award (up to 40,000 points) must be redeemed for a stay that occurs no later than December 31 of the year following the year in which the additional benefit is selected (e.g., if the benefit is selected in 2019, the deadline for redemption is December 31, 2020).
  2. The Free Night Award will be credited to the Platinum Premier Elite Member's account within two (2) weeks of the Platinum Premier Elite Member selecting this option as his/her Platinum Premier Elite Annual Choice Benefit. The Free Night Award can be redeemed at any available Participating Property for one (1) night, up to 40,000 points, for a standard room.
  3. Members can use their Award while booking an eligible Award Redemption Stay on Marriott websites or they may call Member Support and mention they wish to use their Free Night Award. A Free Night Award is not transferable and may not be redeemed for cash or converted into points. Any unused Free Night Award will be forfeited. Free Night Award stay(s) and night(s) will count toward earning Elite membership status. Free Night Awards are combinable and may be added to existing paid or Free Night Award stays.
  4. The Free Night Award includes all applicable taxes; however, the Platinum Premier Elite Member may be responsible for payment of additional mandatory resort fees at Participating Properties where resort fees are applicable.
  5. Free Night Award redemptions may be canceled pursuant to the standard guarantee and cancellation policies as described in Section 3.2.c.
  6. An eligible Loyalty Program Member should check his/her Member account to confirm the expiration date of his/her Free Night Award.
  7. Any Free Night Award(s) previously awarded to SPG Members as an Annual Choice Benefit which have not yet been redeemed have changed in value and are now valued up to 40,000 points and will have the same expiration date.
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Old Sep 6, 18, 10:53 am
  #271  
 
Join Date: Dec 2006
Location: SJC
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR
Posts: 3,462
Originally Posted by VickiSoCal View Post
60 nights. Merge 2 weeks ago. Still "we're sorry"
Originally Posted by bhrubin View Post
I might encourage you to email Marriott Customer Care with a screenshot of the failure page.
... and/or try logging in from a browser from an incognito mode page, using your MR number (vs E-mail or username). Back when I'd combined my accounts this was the only way I could get it to work, most likely due to lingering cookie issues.
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Old Sep 6, 18, 10:57 am
  #272  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
Posts: 1,011
Originally Posted by bhrubin View Post
Finally, this morning, I at long last had the working functionality on my Marriott.com account overview page to “View Gifts” and select the 5 SNAs as my 75 nights Choice Benefit.

I dont know know if my email last week to Marriott Customer Care or my plea through my Ambassador had any impact or not, as I received my response yesterday to try again (to no avail). I replied yesterday and copied my Ambassador on the continued failure. Lo and behold, a day later it worked for me.

A pretty nice bonus for those of us on the legacy SPG side who already had reached 50 nights and selected the 10 SNAs for our 50 night Choice Benefit...to be able to earn the additional 5 SNAs for the new 75 night Choice Benefit.

I applaud Marriott for again rewarding those of us who showed so much advance loyalty with SPG. This is yet another example of how the merger has been particularly generous to SPG elites IMO—despite the complaints of too many who don’t seem to recognize how generous Marriott has been to us.
btw, you were correct that all elite nights count toward the 50 & 75 gift categories. For my SO, it just took a few weeks. Eventually, Marriott will get this all worked out.

I do believe both of our accounts are 100% up to date with posting, status, SNA's, free night awards, ambassador status and LT status. I know others aren't their yet, but it seems they're making progress (at least from my 2 data points).
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Old Sep 6, 18, 12:03 pm
  #273  
 
Join Date: Aug 2000
Location: Aventura, FL. USA
Posts: 831
I was able to finally select my gift this morning as well, I qualified 2 weeks ago but today was the first day I did not get the "we're sorry" page.
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Old Sep 6, 18, 12:21 pm
  #274  
 
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 283
Originally Posted by Leisuremiles View Post
I was able to finally select my gift this morning as well, I qualified 2 weeks ago but today was the first day I did not get the "we're sorry" page.
I know this answer probably is somewhere but I just requalified for 75 nights and cannot even figure out the location to "select my gift." on the website. Is it obvious and just not on my profile yet? I haven't bothered my Ambassador with it since she hasn't responded to a few other emails. (Strange for her since she used to be so non-responsive.) If necessary, I will call her and get some updates. Thanks.
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Old Sep 6, 18, 4:33 pm
  #275  
 
Join Date: Mar 2014
Location: Canada
Posts: 75
Originally Posted by txpenny View Post
My wife's account finally had the "view gifts" link appear. I got the same error as you - "not eligible". I was able to bypass that link and select both the 50 & 75 night gifts by doing the following:

1. click overview from the main menu.
2. select "see your benefits" directly under "you've made it to platinum premier elite".
3. toward the bottom of the page click the link that reads "SIGN IN TO CHOOSE YOUR BENEFIT" (even though you are already signed in).
4. surprisingly, I got the message that the 50 night award needed to be selected before choosing platinum premier award.
5. clicked the link to select the 50 night award and it worked.
6. click the 75 night awards link, and it worked.

This worked for the SO's account. YRMV...
This worked for me to finally select and confirm my gift but now I am stuck waiting for them to actually be deposited into my account as they are not there yet!
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Old Sep 6, 18, 4:37 pm
  #276  
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Originally Posted by an1030 View Post
This worked for me to finally select and confirm my gift but now I am stuck waiting for them to actually be deposited into my account as they are not there yet!
Sometime in the last few hours, my account was updated with the newest 5 SNAs that I only selected this morning.
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Old Sep 6, 18, 4:54 pm
  #277  
 
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Originally Posted by jtp1947 View Post
On the Marriott website click on account overview and scroll down to check on your current Ambassador spend.
Both my accounts show zero spend despite a bunch of nights
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Old Sep 6, 18, 5:47 pm
  #278  
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My SPG account shows zero (this is wrong) while the MR acccount just says $20,000.
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Old Sep 6, 18, 6:17 pm
  #279  
 
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Originally Posted by txpenny View Post
My wife's account finally had the "view gifts" link appear. I got the same error as you - "not eligible". I was able to bypass that link and select both the 50 & 75 night gifts by doing the following:

1. click overview from the main menu.
2. select "see your benefits" directly under "you've made it to platinum premier elite".
3. toward the bottom of the page click the link that reads "SIGN IN TO CHOOSE YOUR BENEFIT" (even though you are already signed in).
4. surprisingly, I got the message that the 50 night award needed to be selected before choosing platinum premier award.
5. clicked the link to select the 50 night award and it worked.
6. click the 75 night awards link, and it worked.

This worked for the SO's account. YRMV...
Thanks for the tip - I guess the system had a glitch and the user login session did not carry over. I was able to select my award today and took the 5 suite night awards and already applied them to a stay next year. Fingers crossed!
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Old Sep 6, 18, 6:43 pm
  #280  
 
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Originally Posted by bhrubin View Post


Sometime in the last few hours, my account was updated with the newest 5 SNAs that I only selected this morning.
This will be reflected on the Marriott website? I would like to see if I can apply this to Marriott reservations I have later this year.

Also, this is my first time using it - how does it work and where do I see once the credits are deposited, I assume under my activity (earned awards)?
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Old Sep 6, 18, 7:09 pm
  #281  
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Originally Posted by an1030 View Post
This will be reflected on the Marriott website? I would like to see if I can apply this to Marriott reservations I have later this year.

Also, this is my first time using it - how does it work and where do I see once the credits are deposited, I assume under my activity (earned awards)?
Yes, under earned awards in the Activity Section. Here is what mine looks like. (Keep in mind that I have so many because I had 10 SNAs from reaching the 50 nights Choice Benefit pre-Aug 18 and another 5 SNAs from reaching the new 75 nights benefit post-Aug 18. )

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Old Sep 6, 18, 8:28 pm
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I received an email response this morning to my inquiry about why I couldn't register for the elite choice benefit despite having 59 elite nights. The response stated that I only had 44 nights this year so far and therefore couldn't choose. I took this to mean that the 15 elite night credits from the Marriott Visa didn't count towards this benefit.

Two hours later I tried to log in and select a benefit just to test it out and low and behold I could now select from the list of benefits and I chose the 5 elite nights. I'll see if they post. Basically a continuation of the bad handling of this roll out by Marriott IT and CS. Nobody really knows what's going on.
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Old Sep 6, 18, 8:55 pm
  #283  
 
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Originally Posted by bhrubin View Post
despite the complaints of too many who don’t seem to recognize how generous Marriott has been to us.
Some of us might say that SPG did not publish at any moment in time that the perks we were working towards (10 SNAs, free night, Ambassador) were either not actually going to be provided, or required completing the 50-night target before the end of July.

I've also seen reports that the 25 stay qualification is requiring substantial human intervention and the "double elite status credit" promo from earlier in 2018 has been disavowed.

"Generous?" More like deviously changing the rules half way through the year... Yes, a select few are benefiting but many aren't...
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Old Sep 7, 18, 7:41 am
  #284  
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Originally Posted by travelinmanS View Post
I received an email response this morning to my inquiry about why I couldn't register for the elite choice benefit despite having 59 elite nights. The response stated that I only had 44 nights this year so far and therefore couldn't choose. I took this to mean that the 15 elite night credits from the Marriott Visa didn't count towards this benefit.

Two hours later I tried to log in and select a benefit just to test it out and low and behold I could now select from the list of benefits and I chose the 5 elite nights. I'll see if they post. Basically a continuation of the bad handling of this roll out by Marriott IT and CS. Nobody really knows what's going on.
Unfortunately many CSRs make up rules to match the error thing the computer is right or the effort to initiate a fix too difficult. The site is still a moving target, so unless you really need the benefit of a correct account, I suggest holding off. There is a very good chance it will be fixed soon. From what I've read they are working in batches, so even if someone reports a change in their account, it may not apply to yours. No matter how you look at it, this is a massive project and issue were inevitable. Communication is severely lacking, both to us and their own workers.
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Old Sep 7, 18, 10:45 am
  #285  
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It is working at last! Thanks all.
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