Points gone in merge
Aug 19, 2018, 10:24 am
#31
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
I just logged into my SPG account and did a search for a Marriott reservation number. It came up.
I applied SNAs to it. It doesn't appear to work. (the reservation still looks the same if you go back in - you can apply the SNAs again. However, I got an email saying they were applied.
I guess I will see what happens tomorrow at 2pm when you would normally get the SNA success or failure email.
I applied SNAs to it. It doesn't appear to work. (the reservation still looks the same if you go back in - you can apply the SNAs again. However, I got an email saying they were applied.
I guess I will see what happens tomorrow at 2pm when you would normally get the SNA success or failure email.
Aug 19, 2018, 10:44 am
#32
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,070
Thanks UA-NYC, the incognito window worked. Seems the points converted properly, but still doesn't show any future stays, any past stays that occurred after 7/15/2018, nor does it have the correct stays/nights count. Guess I'll just have to keep a close eye on it to make sure it does get corrected at some point (especially since I'm likely to end the year with 51 nights - I need all of my nights to be properly counted).
Aug 19, 2018, 11:50 am
#33
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 870
One thing that bugs me is that my profile says 81 nights: 19 nights and 10,077 USD to Ambassador.
That is contrary to what had been represented to us by the Lurkers and the website, i.e. that we could still qualify for Ambassador status this year under legacy SPG rules, namely 100 nights with no minimum spend.
I hope this gets fixed up.
That is contrary to what had been represented to us by the Lurkers and the website, i.e. that we could still qualify for Ambassador status this year under legacy SPG rules, namely 100 nights with no minimum spend.
I hope this gets fixed up.
Aug 19, 2018, 12:28 pm
#34
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I've noticed that since everything now gets redirected to marriott.com, I can only be logged into one account at a time. I need to log out or use incognito mode in order to bring up my other account.
As for the conversion from the SPG account - looks like my points converted properly, but my nights/stays and lifetime status is all messed up. No more notice that they are still working on it, but I'll give them another day before I report anything. Spend tracker also showing $0.
On the Marriott side, I don't think the spend tracker is showing my spend properly - at least not based on my spreadsheet and using the formula of 10 points per dollar, based on the "Base Points" as posted to my Marriott account. Also missing a few 500pt welcome amenity on my last few Marriott stays.
As for the conversion from the SPG account - looks like my points converted properly, but my nights/stays and lifetime status is all messed up. No more notice that they are still working on it, but I'll give them another day before I report anything. Spend tracker also showing $0.
On the Marriott side, I don't think the spend tracker is showing my spend properly - at least not based on my spreadsheet and using the formula of 10 points per dollar, based on the "Base Points" as posted to my Marriott account. Also missing a few 500pt welcome amenity on my last few Marriott stays.
Aug 19, 2018, 1:26 pm
#35
Join Date: Apr 2005
Location: Washington, DC
Posts: 693
I canceled a reward stay earlier this morning that was previously booked on the SPG site. But the points never got returned. Anyone else in the same boat? I'd like to make some new reservations but can't until this stash of points gets put back. I had also canceled a reward stay on the Marriott side and those points came back within 2 minutes no problem. Going on 7 hours now on the SPG one.
When I contact SPG, they just say, systems still updating, etc. But making me nervous like this one is caught in limbo.
When I contact SPG, they just say, systems still updating, etc. But making me nervous like this one is caught in limbo.
Aug 19, 2018, 2:04 pm
#36
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
I canceled a reward stay earlier this morning that was previously booked on the SPG site. But the points never got returned. Anyone else in the same boat? I'd like to make some new reservations but can't until this stash of points gets put back. I had also canceled a reward stay on the Marriott side and those points came back within 2 minutes no problem. Going on 7 hours now on the SPG one.
When I contact SPG, they just say, systems still updating, etc. But making me nervous like this one is caught in limbo.
When I contact SPG, they just say, systems still updating, etc. But making me nervous like this one is caught in limbo.
Aug 19, 2018, 10:09 pm
#38
Join Date: Jan 2016
Programs: Marriott AmBE ; AA EXP; Amtrak Select Executive; Hertz PC
Posts: 151
when migrating data over from a legacy db. they usually do them in batches. they have a crap ton of data that needs to map correctly for the new platform. this will certainly take days as it is not an easy task. so it is normal that there are inconsistencies with your stats. It'll take at least a couple more days before things will stabilize. i've done it for banks. so ya'll need to chill.
Aug 19, 2018, 11:28 pm
#39
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,987
Having been through a half dozen core system migrations for F100 companies, I'm not going to "freak out" for quite some time. I'd wager that a majority of issues will be addressed.
Many appear to be user issues - you still have two accounts, don't expect to see them all in one place until you merge the two accounts. And the fact that you log in to the two accounts from what appears to be the same location, with minimal visual indication of which account you are using, and account persistence (cookies?), it's easy to lose track of what you're actually looking at.
I wouldn't have handled it this way - I would have executed the account matches proactively in conjunction with the users - have everyone confirm the accounts that match, perform data cleansing and manual matching for those that didn't - and then executed the account merge as part of the conversion process.
Instead, we have a "program merger" where everyone still has two accounts, just as before. Odd conversion strategy choice. Confusing for users.
Many appear to be user issues - you still have two accounts, don't expect to see them all in one place until you merge the two accounts. And the fact that you log in to the two accounts from what appears to be the same location, with minimal visual indication of which account you are using, and account persistence (cookies?), it's easy to lose track of what you're actually looking at.
I wouldn't have handled it this way - I would have executed the account matches proactively in conjunction with the users - have everyone confirm the accounts that match, perform data cleansing and manual matching for those that didn't - and then executed the account merge as part of the conversion process.
Instead, we have a "program merger" where everyone still has two accounts, just as before. Odd conversion strategy choice. Confusing for users.
Aug 20, 2018, 1:38 am
#40
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 132
I hope you are right and that they were just too lazy to produce two different graphics for legacy SPG and MR members (for whom the spend requirement exists), but let's see.
Aug 20, 2018, 2:32 am
#41
Join Date: Mar 2013
Location: Tennessee
Programs: Bonvoy Titanium Elite, Bonvoy Lifetime Platinum, Southwest AL CP, Hyatt Globalist
Posts: 223
I canceled a reward stay earlier this morning that was previously booked on the SPG site. But the points never got returned. Anyone else in the same boat? I'd like to make some new reservations but can't until this stash of points gets put back. I had also canceled a reward stay on the Marriott side and those points came back within 2 minutes no problem. Going on 7 hours now on the SPG one.
Aug 20, 2018, 4:14 am
#42
Join Date: Apr 2005
Location: Washington, DC
Posts: 693
Systems seem to be back up (can login again) but still no points from a cancelation yesterday morning. Been 24 hours now and fear I won’t see them until transition totally complete and can get someone on the phone. Ugh. Really want to be using these points right now.