Points gone in merge
Aug 20, 2018, 9:17 am
#61
Join Date: May 2015
Posts: 146
A Member with individual membership accounts in more than one loyalty program (e.g. the Marriott Rewards Program and the SPG Program) will not be able to link these accounts, transfer points across accounts, or have Elite Status matched across the Legacy Programs. The accounts will remain separate until the Member chooses to combine them into a single Membership Account with one number, one Elite Status, and one Points balance. This can be done only by combining the accounts on the Combine Accounts page.Combining loyalty program accounts cannot be done at Participating Properties or through the Mobile App, Customer Engagement Centers, or other booking channels.
Aug 20, 2018, 12:15 pm
#63
Join Date: Apr 2015
Programs: Hyatt Diamond, SPG Platinum, SWA A-List Preferred / Companion Pass
Posts: 2
They gave me a new account number for SPG. Also, it says "Coming Soon" to be able to combine accounts. I'm curious if I combine accounts, does that impact the ability to still use stays to qualify in 2018 from SPG?
Aug 20, 2018, 12:54 pm
#64
Join Date: Mar 2013
Location: MEM
Programs: DL PM, AA Plat, SPG Plat, HH Diamond, WN Companion
Posts: 62
- We are all missing our AMEX card nights
- We are all missing recent stay credits
- We are all missing SPG lifetime status achieved this year
Aug 20, 2018, 2:46 pm
#65
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 882
they have always said that the requirement would be in place for marriot members. only spg members get to qualify for next year and next year alone without the minimum spend, provided you qualify ONLY under the requirements for the service with SPG, ie only with 100 nights at SPG, not combined between marriot and spg. this was explicitly stated.
Aug 20, 2018, 3:17 pm
#66
Join Date: Oct 2015
Posts: 127
All my Starpoints have gone.
All my Starwood nights have gone.
I was Marriott Platinum and was fully under the impression I would become a Planimum Premier. But I've been given normal Platinum elite.
I thought this whole process was going to be sorted at the weekend? How long is this mess going to last?
All my Starwood nights have gone.
I was Marriott Platinum and was fully under the impression I would become a Planimum Premier. But I've been given normal Platinum elite.
I thought this whole process was going to be sorted at the weekend? How long is this mess going to last?
Aug 20, 2018, 3:22 pm
#67
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
All my Starpoints have gone.
All my Starwood nights have gone.
I was Marriott Platinum and was fully under the impression I would become a Planimum Premier. But I've been given normal Platinum elite.
I thought this whole process was going to be sorted at the weekend? How long is this mess going to last?
All my Starwood nights have gone.
I was Marriott Platinum and was fully under the impression I would become a Planimum Premier. But I've been given normal Platinum elite.
I thought this whole process was going to be sorted at the weekend? How long is this mess going to last?
Best Regards,
R.Walker
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 20, 2018, 4:33 pm
#68
Join Date: May 2012
Posts: 492
More info ?
On 8/18, we began the process of updating our systems to launch our new loyalty program. Currently, we are working to solve a few known account issues impacting some members. Please visit status.marriott.com for the latest updates.
Best Regards,
R.Walker
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best Regards,
R.Walker
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 20, 2018, 6:18 pm
#69
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
Aug 20, 2018, 6:31 pm
#70
Join Date: Feb 2015
Location: YVR
Programs: AC SE, Marriott - Titanium
Posts: 324
Aug 20, 2018, 8:39 pm
#72
Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 121
So after logging in with my SPG details I have all my points, but my last couple of stays in August don't show in my activity so my total nights is lower than it should. Points look right though. Can also log in separately to with my Marriott details and have those stays and points are missing last two weeks of stays. When I go to the combine page it still just says coming soon. I know you can force the URL but I don't want to combine accounts until all my nights are accounted for.
Aug 20, 2018, 9:20 pm
#73
Join Date: Feb 2008
Location: US/TYO/LON
Programs: Marriott Titanium; Hyatt Globalist
Posts: 411
My SPG account still showing 0 points, even though it shows all details in the Activity tab. It is showing my nights this year though.
What a terrible IT failure. Seriously, did you guys take pointers from the UA-CO merger?
What a terrible IT failure. Seriously, did you guys take pointers from the UA-CO merger?