Antarius

this is the same as one of the posters here.

not sure how this is any different than me suing for my points earned now being worth less at certain hotels.

dont really see this suit going anywhere.

ddjen11

wanted SPG hotels?

TomClay

This issue is that Marriott CSRs were either purposely selling cat 6 and cat 8 hotel+air packages knowing that they would be losers with the new category map, or they were winging it and management knew they would put out a map that limits losses. That is poor customer service and borders fraud, but clearly unethical.

osotoc

GUWonder

mk712

This is wrong in so many ways:

1. Your upgrade was not "worth nothing". Before your upgrade you had a (old) cat 1-5 package, and after your upgrade you had a (old) cat 6 package. That means between the time you upgraded your certificate and the time your certificate got converted into the new program, you were able to book the (old) category 6 properties. If you chose not to then you can't blame Marriott for that.

2. Even if your upgrade was indeed worth nothing, then what? Say you go to a store and buy a TV for $300, then the next day you come back to the same store and see that same TV is on sale for $250. Clearly when you bought the TV the store already knew it was going to be on sale the next day, and they took your $300 anyway. Are you going to sue the store?

3. You were not harmed by the conversion: the new category 4 is worth up to 30k points per night, which is exactly what the old category 6 was worth.

OssianBlue

That's not true--it isn't worth 30K points because it cannot book off-season Cat 5.

mk712

That's true, but you can't have it both way. You can't ask for your pre-merger certificate to be able to book properties at the pre-merger rate, while at the same time asking to have access to the post-merger off peak rates. The fact that peak pricing will not decrease the number of properties that you have access to with your certificate is already a win in itself since it can translate into significant savings.

Also, the way Marriott mapped the certificates means that in no situation would an old certificate have been able to afford a property one category higher than the converted new certificate at the standard rate. In other words, mapping any certificate one category higher then they did would have been unnecessarily generous on their part.

zachary

Can you answer this for me: Why would a company operating a loyalty marketing program not have announced the previously-decided conversion chart in advance of August 18? As examples, people who wanted an old category 6 could have upgraded from category 1-5 and attached the certificate, while people who wanted a new category 5 could have upgraded to old category 7. I understand that the latter group was gambling, but Marriott knew that was happening and was in a position not to have its customers lose out. Why not be transparent with your customers? I'm legitimately confused.

By the way, if I buy a TV for $300 and it goes on sale for $250 the next day, most respectable businesses will give me back the $50 because they want to engender customer loyalty. My issues aren't about lawsuits -- I think those will be a waste of time. I'm talking about treating your customers fairly.

Chiz

I am in if we are doing a class action. this is ridiculous, Marriott promised fair conversion and is even still stating no certificate is losing value in terms of points when they published the conversion plan. while the fact is they stole millions of dollars from the owners of cat 6,8, tier 4. 30k points is worth at least $250, it only takes them to fraud on 4000 certificates to get to a million dollars worth. and I am sure it is more than 4k certificates out there

Horace

Take a look at this:

Positive Updates Regarding Marriott Travel Packages at One Mile at a Time, August 20, 2018.

Horace

Confirmed by Marriott Rewards Insider a few minutes ago:

Travel Packages Update at FlyerTalk

YeahThatsKosher

I was told the exact same thing, which is why I booked a Cat 6 package. Royally pissed.

Happy

Well, the PR Sprint has gone out the door WITHOUT actually checking if the system is being told, "you have successfully undergone the pressure test. so better behave!"

Many reports on the net that people spent hours with multiple call centers both front line reps and supervisors trying to use their travel package certs but the no one has been able to book as of now, regardless what is being announced here.

The whole thing is FUBARed.

tda1986

I don't see any way in which this plan was realistically going to work out, before or after the merger...