Problems with SPG to Marriott nights after merge.
Aug 18, 2018, 3:34 pm
#1
Used to be RichardKopf
Original Poster
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Problems with SPG to Marriott nights after merge.
The day before the programs merged, I had 932 SPG nights and 9 Marriott nights. Today, I have 995 nights. This doesn’t make for any pros or cons, but they've added 54 nights.
Unfortunately, my SPG YTD nights was at 91 (I happen to have 9 booked in Sep to make it to 100). When I checked on 19th, some of the stays have disappeared and I’m now showing 77 nights for this year. Argh! This will affect my status for next year.
The number of points converted correctly, as did status and SNAs but obviously some stays disappeared. I can immediately see that my last stay, 3 weeks ago, has dropped off.
I know it’s a big job, but it’s a crappy way to start with Marriott. Even if we manage to argue it out, it will possibly require hours of my time to prove my annual nights.
Unfortunately, my SPG YTD nights was at 91 (I happen to have 9 booked in Sep to make it to 100). When I checked on 19th, some of the stays have disappeared and I’m now showing 77 nights for this year. Argh! This will affect my status for next year.
The number of points converted correctly, as did status and SNAs but obviously some stays disappeared. I can immediately see that my last stay, 3 weeks ago, has dropped off.
I know it’s a big job, but it’s a crappy way to start with Marriott. Even if we manage to argue it out, it will possibly require hours of my time to prove my annual nights.
Aug 18, 2018, 4:18 pm
#2
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
They still appear to be very much in the midst of it, so who knows how it will end up. I suggest not looking until some time Sunday -- U.S. time. 
Aug 18, 2018, 8:02 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
The day before the programs merged, I had 932 SPG nights and 9 Marriott nights. Today, I have 995 nights. This doesn’t make for any pros or cons, but they've added 54 nights.
Unfortunately, my SPG YTD nights was at 91 (I happen to have 9 booked in Sep to make it to 100). When I checked on 19th, some of the stays have disappeared and I’m now showing 77 nights for this year. Argh! This will affect my status for next year.
The number of points converted correctly, as did status and SNAs but obviously some stays disappeared. I can immediately see that my last stay, 3 weeks ago, has dropped off.
I know it’s a big job, but it’s a crappy way to start with Marriott. Even if we manage to argue it out, it will possibly require hours of my time to prove my annual nights.
Unfortunately, my SPG YTD nights was at 91 (I happen to have 9 booked in Sep to make it to 100). When I checked on 19th, some of the stays have disappeared and I’m now showing 77 nights for this year. Argh! This will affect my status for next year.
The number of points converted correctly, as did status and SNAs but obviously some stays disappeared. I can immediately see that my last stay, 3 weeks ago, has dropped off.
I know it’s a big job, but it’s a crappy way to start with Marriott. Even if we manage to argue it out, it will possibly require hours of my time to prove my annual nights.
Aug 19, 2018, 1:41 am
#6
Join Date: Jun 2016
Location: Switzerland
Programs: AFKL Flying Blue Platinum Ultimate, Marriott Bonvoy Ambassador Elite
Posts: 369
I’m short of 11 nights on my “new” SPG account, 50 instead of 61. All nights after July are absent. Also, the number of Lifetime Nights does not match, actually showing more than I should have (218 instead of 176). I still did not combine accounts.
Aug 19, 2018, 3:57 am
#8
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Yes, I didn't know what my new number was though until I tried to log in with my old SPG credentials. I received a message that I had been given a new 9 digit number and what that number was. So right now, I now have 2 separate MR accounts each with their own separate #s .
Aug 19, 2018, 4:04 am
#9
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Remember, they have been telling us we will need to combine accounts. This is because they simply created new Marriott accounts for each SPG account as the first step. Thus so long as you had an existing Marriott account, you now have two Marriott accounts. The next step will be for each of us to combine them, when ready. I say when ready as I don't think we fully understand what combining the will do to our ability to requalify using the old criteria for the programs in 2018. My guidance would be to wait.
That said, this doesn't explain the various oddities in the new Marriott accounts. I seem to have a few missing nights/stays, missing this year's AMEX nights/stays and some extra LT nights.
That said, this doesn't explain the various oddities in the new Marriott accounts. I seem to have a few missing nights/stays, missing this year's AMEX nights/stays and some extra LT nights.
Aug 19, 2018, 4:11 am
#10
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Aug 19, 2018, 5:03 am
#11
Join Date: Aug 2016
Programs: Flying Blue, SPG, Marriott Rewards, Delta SkyMiles
Posts: 107
I remember reading that award nights will count to lifetime nights (maybe that's why you have extra nights). This was not the case with SPG. Can you confirm those 54 nights are actually your award nights during the years?
How do I earn Lifetime Gold?
How do I earn Lifetime Gold?
Aug 19, 2018, 6:03 am
#12
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
I have two issues: like someone mentioned above, my August stays have disappeared, but in the app there is a message that data are still porting over, so I’m not too worried about that yet.
What is slightly more concerning is that in the Marriott app, I’m getting $0 qualifying spend on four nights in Europe that were actually quite expensive. Presumably there will be a way to have that straightened out if it isn’t fixed within a few days.
Like some others, my lifetime nights were higher than expected, but it would make sense if the discrepancy is attributable to adding back in awards nights.
What is slightly more concerning is that in the Marriott app, I’m getting $0 qualifying spend on four nights in Europe that were actually quite expensive. Presumably there will be a way to have that straightened out if it isn’t fixed within a few days.
Like some others, my lifetime nights were higher than expected, but it would make sense if the discrepancy is attributable to adding back in awards nights.
Aug 19, 2018, 6:11 am
#13
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,040
Aug 19, 2018, 11:34 am
#14
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
I have this issue as well. I have an additional 17 lifetime nights on my "Marriotted" SPG account.
Aug 19, 2018, 12:06 pm
#15
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
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