Ord Liza

Just to clarify, buybacks and challenges/road to; I don't have info re soft landings.

beltway

Several people asked this in a variety of ways and about a variety of circumstances (soft landings, RewardsPlus match, etc.) and Starwood Lurker passed back answers from corporate that said, in effect, "that's proprietary & we won't tell you the answer."

Search the wiki at Official announcement – See how our three loyalty programs will become one in August for "match" to see what I mean.

Ord Liza

I know; in fact I posted Question 45 in the WIKI that directly addressed this and received William's response. (Other than apparently missing your post about the probable explanation for the discrepancy in non-combined account years, I have followed this issue very closely.) That William refused to answer directly does not change the fact that Marriott posted on their website other information that, when taken together, conflicts with the current situation (which appears to be that buybacks and challenges are not being counted).

CCIE_Flyer

It's still all over the map, apparently. I earned Plat in both legacy SPG and legacy MR separately in 2017, carrying into 2018 (and I had not yet reattained Plat in either program during 2018 carrying into 2019, but I had reattained Gold in legacy SPG during 2018). My accounts were linked prior to being combined (since whenever that became a possibility). I'd never held status in SPG prior to 2017. I received precisely one Plat year and one Gold year from SPG when combining accounts - presumably those earned via nights stayed in 2017 and 2018, respectively.

So different members are seeing differing results right now. We still don't know with 100% certainty what the intent was/is. We can, however, be fairly certain that eventually a single policy will be swept across all accounts, and thus some might see MR giveth, and some might see MR taketh away (and don't think they might be afraid to do it due to some notion of backlash - my account just spent 24 hours with bold red text warning me that my LT status could not currently be displayed due to possible discrepancies, apparently none of which were found - yet).

swag

Not necessarily. I've been involved with IT implementations dealing with this sort of high volume data. If they uncover a data situation where the intended policies weren't properly applied, it would not be uncommon to write a job to identify and correct just the error population, rather than rerun a single job on tens of millions of mostly-correct accounts. And there will be multiple correction jobs, with different but sometimes overlapping populations. Inevitably, a few accounts will fall through the cracks.

In some cases, the errors will be in the customers' favor, and Marriott is not likely to get requests to correct. But even in those cases where the elite year count is incorrectly low, some members may not notice. Some members won't remember or have records going back a decade or two of what their actual elite years were. And even those who are low, and have good records, Marriott's statement that the determination of which types of elite years count is proprietary makes it difficult to protest or appeal.

So given all this, it seems highly likely that when all is said and done, some members will have an incorrect elite year count going forward in perpetuity.

beltway

IT ME

CCIE_Flyer

Actually, this point is well taken. I suppose that around these parts (FT), we forget how little the vast majority of the population will ever take notice of one way or the other, and no doubt MR will be content to just accept an average wash with errors in both directions.

CCIE_Flyer

Just FYI all, status.marriott.com now claims that your LT status is now correct, so it's entirely within the realm of possibility that they are satisfied with whatever your account now reflects and will not be applying any further scripts.

Renard

Seabilly

Yeah, I'm in the camp of having more years than expected. I will not be surprised when they right size them downward.

mfFrom35K

Any consensus on whether status earned in 2018 for 2019 is included when you visit https://www.marriott.com/rewards/myA...ightDetails.mi"

Mine is still showing 0 as Platinum when logging in under Marriott but I have earned it this year with 50 nights. I want to make sure that when I combine my accounts with 9 Platinum years with SPG including this year I get the Lifetime Platinum I am expecting. I am over 600 nights combined.

When I log in via SPG it shows 9 which does include this year. So I am confused whether Lifetime years should or should not include status earned this year for 2019. Or could it just be designed to work differently when loging in to Marriott rather than SPG?

CCIE_Flyer

50 nights with legacy Marriott in addition to your earned SPG Plat? While there've been a variety of experiences, the policy was supposed to be that you could earn two years Plat in 2018 by qualifying in both programs separately - not through account linking. Not clear from your post what your exact scenario is.

mfFrom35K

Exact scenario is prior to 2018 I had 8 years of SPG Plat and 0 years of Marriott anything over silver. I have 28 stays and 45 nights in 2018 at SPG. I have 56 nights at Marriott in 2018.
So as I understand the policy it should be 2 years platinum earned in 2018 for 2019 and a total of 10 lifetime (i.e. 8+0+2=10). With over 600 nights combined that should be Lifetime platinum.
But the lifetime years at the platinum level I find right now on the iphone App and visiting the website are 9 for SPG and 0 for Marriott.

CCIE_Flyer

Well it's clear that you have the 2018 nights for the new Marriott Plat, so that big fat zero is going to have to be corrected eventually - even if manually at some point. As of this morning, I'm still randomly seeing popup in the app warning me that account maintenance is going on and thus some info may not be accurate. So maybe just keep checking for awhile longer and eventually call, if necessary...

Antarius

Q regarding LT years - I split time between SPG and Marriott this year. On combining, my nights reach Platinum Premier (which is the status I have currently/earned last year so no change there). I expect at some point to get one more year tacked on for Years as Platinum or higher.

Has this updated for anyone yet?